• Lead the design and architecture of scalable AI and ML solutions across cloud and on-prem environments. • Translate business challenges into AI-based solutions, guiding presales discussions and aligning proposals with KPIs. • Collaborate with cross-functional teams to integrate AI components into existing enterprise systems. • Provide technical guidance to delivery teams, helping data scientists and engineers with model development, deployment, and lifecycle management • Evaluate emerging AI technologies and tools, contributing to the company’s AI roadmap and standards. • Ensure compliance with data governance, security, and ethical AI principles. • Present technical concepts to non-technical stakeholders in a clear and structured manner, especially during client engagements and presales activities.

• Assist Account Executives (AEs) in qualifying and closing new opportunities • Work closely with customer/prospect to clearly understand their work flows and existing systems from a technical perspective, and translate customer’s requirements into a successful implementation • Document customer workflows via business process mapping to capture current state to build out business value case • Present Turvo solution set in accordance with prospect/customer needs and requirements in a consultative manner • Serves as internal conduit between Sales and other Turvo functional areas (Product, Onboarding, Support, Marketing, Pricing, etc) • Collaborate cross-functionally to understand competitive landscape and develop positioning strategies for our solution • Operate and maintain the demo environment hygiene and ensure new features are available for demos • Identify and understand solution gaps and work with the Product team to determine whether those needs can be addressed by our solution through development • Support internal enablement to sales on system features, functionality, benefits and assist with new employee on-boarding • Support marketing and webinar related demos and presentationsDisplay deep understanding of configuration and infrastructure of SaaS applications • Attend on-site customer meetings, trade shows and industry events as needed. Travel (under normal circumstance) approximates 25% • Make decisions that encompass our company’s core values

Location requirements: Remote based role. Open to candidates in the USA across the Pacific, Mountain, Central, and Eastern time zones. About the Role: BigPanda is looking for a Solutions Architect to help enterprise customers succeed on their AIOps journey. This is an ideal opportunity for someone early in their post-sales or consulting career who came up through IT operations, is technically strong, and is excited about the intersection of ITOps and AI. You'll work alongside experienced architects and customer success teams to configure the BigPanda platform, support workflow design, and help customers build toward modern, automated IT operations. For an understanding of what BigPanda does, please watch: What is BigPanda | https://www.youtube.com/watch?v=f5cANTmHUoA To learn about our onboarding process, please watch: Getting Started with BigPanda - Overview | https://www.youtube.com/watch?v=aD1wB6Wt3sU What you will do: - Support the delivery of AIOps implementation projects — including platform configuration, integration setup, and production go-lives — with guidance from senior architects and technical leads. - Contribute to workflow design and architecture documentation, including integration diagrams, best practice guides, and configuration playbooks for customers in NOC/ITOps, SRE, and ITSM environments. - Participate in customer-facing sessions with technical stakeholders and, as you grow in the role, engage in consultative working sessions with team leads and mid-level managers to connect platform adoption to measurable operational outcomes. - Help customers build toward AI readiness — supporting data quality reviews, event schema cleanup, and process improvements that enable BigPanda's AI features to deliver consistent value. - Develop reports and dashboards that translate platform data into operational insights, helping customers connect BigPanda's impact to their key metrics and business outcomes. - Partner with Account Executives and Customer Success Managers to support adoption milestones and surface expansion opportunities. - Contribute to internal SA resources — documenting learnings, refining runbooks, and sharing reusable patterns with teammates as you develop your own delivery expertise. - Work with Product, R&D, and Customer Support to surface implementation feedback and help resolve customer-specific technical issues. What skills and experience you’ll bring to BigPanda: - Support the delivery of AIOps implementation projects — including platform configuration, integration setup, and production go-lives — with guidance from senior architects and technical leads. - Contribute to workflow design and architecture documentation, including integration diagrams, best practice guides, and configuration playbooks for customers in NOC/ITOps, SRE, and ITSM environments. - Participate in customer-facing sessions with technical stakeholders and, as you grow in the role, engage in consultative working sessions with team leads and mid-level managers to connect platform adoption to measurable operational outcomes. - Help customers build toward AI readiness — supporting data quality reviews, event schema cleanup, and process improvements that enable BigPanda's AI features to deliver consistent value. - Develop reports and dashboards that translate platform data into operational insights, helping customers connect BigPanda's impact to their key metrics and business outcomes. - Partner with Account Executives and Customer Success Managers to support adoption milestones and surface expansion opportunities. - Contribute to internal SA resources — documenting learnings, refining runbooks, and sharing reusable patterns with teammates as you develop your own delivery expertise. - Work with Product, R&D, and Customer Support to surface implementation feedback and help resolve customer-specific technical issues. Nice to have: - Exposure to AIOps concepts or platforms - Familiarity with the AWS ecosystem - Experience working with Fortune 500 or enterprise accounts - ITIL certification or equivalent About Us: BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda’s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers’ digital services up and running around the clock, we become a mission-critical part of our customers’ IT operations. With BigPanda, some of the world’s largest enterprises including Hulu, Cisco, United, and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences. BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners. We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career. Our Benefits: - Competitive equity - Remote-first environment - Unlimited PTO - Twelve (12) paid holidays throughout the year - Comprehensive health benefits - #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents. - Financial planning services - Employee learning & development budget - Values-based recognition (quarterly and annually) - Social community & ERG programs - Dog friendly office - Lunches provided in office - Flexible work environment along with a work-from-home stipend to support remote work arrangements - Values-based culture Please note that visa sponsorship is not available for this position. Market competitive salary with an anticipated base compensation range of $127,500- $150,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience. BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Note: BigPanda is an E-Verify Employer If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.

Role Description The Solutions Architect is tasked with designing and implementing integrated technical solutions that consider co-design between hardware and software across various domains, which include autonomy and orchestration, human-machine collaboration, and cyber resilient systems. This role involves translating requirements and operational concepts into functional and technical specifications, leading cross-functional teams, managing projects, integrating systems, and ensuring technological solutions align with the customer's mission and goals. As a Sr. Technical Leader, the candidate would bring experience architecting complex systems, shaping strategy and understanding how technologies interact and evolve. Qualifications - Senior architect or engineering leader with experience as a technical lead on DoD contracts. - Capable of translating mission requirements into multi-domain technical architecture. - Familiarity with leading technology capability providers that enhance technical solutions. - Possesses project management skills and experience. - Experienced in articulating complex technical concepts to customers, business development, program delivery, technical teams, and executives, both orally and in writing. - Background in developing technical strategies for securing contract awards in the DoD within a relevant technical field. - Bachelor's degree with over 15 years of relevant experience in computer science, engineering, data science, or other STEM disciplines. Additional years of relevant experience will be considered. - Operational experience working with end-users to field capabilities will be considered. - US citizenship with an active security clearance. Requirements - Proven technical expertise in the rapid development and deployment of software using the SEE (Simulation, Emulation, Experimentation) cycle, including implementation of hardware and human-in-the-loop testbeds. - Architect end-to-end solutions that respond to hard mission problems, ambiguous requirements, and emerging threats with innovative, executable designs. - Strategic planning capabilities to guide the technical vision from implementation, addressing technical requirements. - Problem-solving skills demonstrated by addressing real-world defense challenges through innovative technologies, including artificial intelligence. - Established leadership and project management experience with cross-functional teams, effectively managing projects involving hardware and software engineers to create integrated solutions. - Experience and understanding of operational deployment of capabilities while collaborating with end-users. Key Responsibilities - Solution Design & Implementation: Develop and implement comprehensive solutions that encompass business processes, digital tools, and data to meet customer requirements. - Requirement Analysis: Analyze requirements and operational concepts, translating them into technical requirements and functional specifications. - Project Leadership: Lead system development projects from inception to implementation, clarifying project scope, requirements, and timelines. - System Integration: Manage the integration of new and existing systems, coordinating with third-party vendors and internal software development teams. - Process Improvement: Evaluate current systems and processes to pinpoint areas for enhancement and promote new working methods. - Cross-Functional Leadership: Create integrated solutions by collaborating with diverse teams, including engineering, supply chain, finance, and manufacturing, to ensure alignment with customer objectives. - Technical/Operational Expertise: Serve as a subject matter expert in specific areas, such as testbed deployment, digital twins, or hardware/software co-design, providing guidance on best practices for rapid prototyping and fielding. - Strategic Road mapping: Develop and maintain technology and relevant product roadmaps for integrated solutions, assess alternatives, and perform gap analyses to inform technological development. - Stakeholder Support and Business Development: Couple technology developments to acquisition strategies and provide support to end-user teams for effective adoption and utilization of new systems. Identify opportunities with existing and potential stakeholders to ensure the reusability of solutions across various platforms, customers, and domains.