Turvo Inc.

• Define problems with PMs and Engineers, explore solutions, validate direction, and ship improvements that move key outcomes. • Use AI tools and modern dev workflows to build and iterate on real interfaces. Partner with engineers to take the best ideas into production. • Contribute to front-end components and features using web technologies (JavaScript/TypeScript, HTML, CSS, Angular). Improve quality, consistency, and speed of delivery. • Ensure what we design is buildable and what we build meets the design bar. Close gaps quickly. • Handle complex workflows by keeping the default experience clear and intuitive. • Refine interactions, states, and details. Address design and tech debt, including usability and accessibility issues. • Align Figma and production. Contribute reusable components and patterns. • Talk to users, run quick tests, and use feedback to adjust direction. • Share work early, participate in design reviews, and help improve how we design and build—especially with AI.

• Assist Account Executives (AEs) in qualifying and closing new opportunities • Work closely with customer/prospect to clearly understand their work flows and existing systems from a technical perspective, and translate customer’s requirements into a successful implementation • Document customer workflows via business process mapping to capture current state to build out business value case • Present Turvo solution set in accordance with prospect/customer needs and requirements in a consultative manner • Serves as internal conduit between Sales and other Turvo functional areas (Product, Onboarding, Support, Marketing, Pricing, etc) • Collaborate cross-functionally to understand competitive landscape and develop positioning strategies for our solution • Operate and maintain the demo environment hygiene and ensure new features are available for demos • Identify and understand solution gaps and work with the Product team to determine whether those needs can be addressed by our solution through development • Support internal enablement to sales on system features, functionality, benefits and assist with new employee on-boarding • Support marketing and webinar related demos and presentationsDisplay deep understanding of configuration and infrastructure of SaaS applications • Attend on-site customer meetings, trade shows and industry events as needed. Travel (under normal circumstance) approximates 25% • Make decisions that encompass our company’s core values

• Own the end-to-end product strategy for a core area of Turvo’s platform • Obsess over customer needs and dive deep into customer workflows • Drive clarity in ambiguity and turn loosely defined opportunities into actionable product requirements • Collaborate deeply across functions with engineering, design, operations, sales, and customer success • Lead go-to-market strategies, develop positioning and release plans • Measure and iterate by defining KPIs and continuously improve based on user feedback

About Turvo Turvo provides a collaborative Transportation Management System (TMS) application designed specifically for the supply chain. Turvo Collaboration Cloud connects freight brokers, 3PLs, shippers, and carriers to unite supply chain ecosystems, delivering outstanding customer experiences, real-time collaboration, and accelerated growth. The technology unifies internal and external systems, providing one end-to-end solution that streamlines operations, enhances analytics, and automates business processes while eliminating redundant manual tasks. Turvo’s customers include some of the world’s largest Fortune 500 logistics service providers and shippers as well as small to mid-sized freight brokers. Turvo is based in Dallas, Texas, with offices in Hyderabad, India. ( www.turvo.com ). About this Role Turvo is on a mission to unify the global supply chain. We’re building the modern collaboration platform for logistics—where shippers, brokers, and carriers connect seamlessly, share data in real-time, and orchestrate freight with unprecedented speed and efficiency. As a Senior Product Manager at Turvo , you will own a major product domain and play a critical role in shaping the future of our platform. You will partner cross-functionally to identify high-impact opportunities, design scalable solutions, and deliver a world-class user experience. This is a high-visibility role with direct influence on how logistics works in the next decade. Candidates based in Dallas, TX are preferred. What You’ll Do Own the end-to-end product strategy for a core area of Turvo’s platform—drive vision, roadmap, and execution for shippers, brokers, or carriers. Obsess over customer needs —dive deep into customer workflows, pain points, and data to inform every product decision. Drive clarity in ambiguity —turn loosely defined opportunities into actionable product requirements, wireframes, and launch plans. Competitive compensation, benefits, and opportunities for growth and leadership We are an Equal Opportunity Employer and strive to make hiring decisions that reflect our commitment to diversity and inclusion. Senior Product Manager candidates based in Dallas, TX are preferred. Compensation Range: $140,000 to $200,000 base salary; plus discretionary bonus.

• Support customer enablement through targeted training sessions, and role-based guidance & follow up questions as needed. • Create and maintain customer-facing enablement materials (e.g., activity sheets, job aids, PowerPoint decks, short-form videos) aligned to product releases and project rollouts. • Coach customer users and stakeholders toward platform proficiency and sustained adoption; reinforce best practices and standard processes. • Coordinate launch readiness activities using standardized checklists (e.g., data quality validation, configuration verification), partnering with implementation/technical teams as needed. • Track readiness milestones, dependencies, and risks to keep customer launches on schedule. • Triage and coordinate resolution of launch-related issues across internal teams (e.g., logging/tracking items, following up on blockers, confirming readiness).

• Own and manage customer-reported product issues, ensuring resolution within defined Service Level Agreements (SLAs). • Perform root cause analysis and coordinate with appropriate engineering teams to drive issue resolution. • Diagnose and resolve product and third-party integration issues, both technical and non-technical. • Investigate, document, and escalate complex or systemic issues to engineering teams. • Provide on-call support coverage for Sev 1 and Sev 2 customer incidents from 8:00 AM to 8:00 PM Central Time, as part of a rotating schedule. • Collaborate with product management, engineering, and site reliability engineering teams to identify recurring issues and performance improvement opportunities. • Act as the “voice of the customer” by sharing insights and feedback to influence product enhancements. • Create, maintain, and contribute to technical documentation and knowledge base articles for internal teams and customers. • Stay current with new products and services through regular monthly releases. • Work independently, making informed decisions while owning issues end-to-end.