• Lead end-to-end execution of human evaluation and data operations initiatives—from intake and scoping to delivery • Develop and operationalize frameworks for evaluating GenAI and ML outputs • Collaborate across research, product, UX, and engineering to embed evaluation into model development cycles • Build and maintain project timelines, proactively manage blockers, and ensure timely execution • Develop clear, scalable guidelines and scoring rubrics to ensure consistent rater judgment • Oversee rater onboarding, calibration, and QA workflows • Define and monitor success metrics such as speed to IRR, throughput, and task effectiveness • Pilot and refine evaluation tasks to improve clarity, inter-rater reliability, and feedback quality • Build foundational documentation and drive adoption of best practices across teams • Track evaluation health and proactively communicate progress to stakeholders clearly and proactively • Anticipate and proactively resolve bottlenecks and blockers • Act as the connective tissue across multiple partners to ensure alignment and effective execution of evaluations at scale

Title: Salesforce Program Manager - Remote Location: Las Vegas United States Job Description: Zions Bancorporation is one of the nation's premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker magazine as having a top banking team in its list of "The Most Powerful Women in Banking." Our customers consistently vote us as the best bank in our local markets. We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a "local" business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers. With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity We are looking for a Salesforce Program Manager who brings positive energy, strong communication skills, deep Salesforce expertise, and solid banking or financial services knowledge to support our growing product organization. In this role, you'll deliver product training, support key user groups, and ensure teams feel confident and empowered when using Salesforce functionality. Key Responsibilities - Manage and resolve tickets related to: - Functionality training (Tier 2) - Reporting training and guidance - Campaign creation support and training - Deliver demos and training sessions for new and existing functionality - Highlight where users can attain self-help materials - Create, refine, and maintain training materials, documentation, and user guides - Facilitate Q&A sessions and support users in understanding requirements and next steps - Collaborate with Learning & Development for larger or enterprise-wide training needs (e.g., iAchieve) - Build strong relationships across teams to drive adoption and product knowledge - Escalate process or system concerns - Help identify proper leadership channels for submitting enhancement ideas - Collaborate and advise on how to leverage Salesforce for strategic initiatives - Participate in agile working groups to stay informed on upcoming changes to support materials and training needs Required Qualifications - 2+ years of hands-on Salesforce experience - 4+ years of directly related experience - Experience within Banking industry - Experience delivering product training, demos, or enablement sessions to internal teams or customers. - Strong understanding of reporting, campaign setup, and user workflows within Salesforce. - Excellent communication and relationship-building skills. - Ability to translate high-level requirements into clear training or support actions. - Experience creating training materials such as documentation, slides, or walkthrough guides. - Strong problem-solving skills with the ability to manage and resolve Tier 2 product or training-related tickets. - Positive, energetic, and engaging presentation style. Preferred Qualifications - Experience working in a product, operations, enablement, or banking environment. - Ability to simplify complex functionality into user-friendly explanations. - Comfort facilitating discussions, managing Q&A, and engaging diverse audiences. Why You'll Love This Role You'll play a key role in empowering teams, improving product adoption, and helping users understand the tools and processes that support our business. If you enjoy helping others succeed and bring upbeat, positive energy, we'd love to connect. Pay Range: - $85,000 - $125,000 $ (Based upon relatable skills/experience and location) Work Location: This position can be located 100% remote within the United States or located at one of our headquarters in the following locations: - Phoenix, AZ - Los Angeles, CA - Denver, CO - Las Vegas, NV - Houston, TX - Midvale, UT Benefits: - Medical, Dental and Vision Insurance - START DAY ONE! - Life and Disability Insurance, Paid Parental Leave and Adoption Assistance - Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts - Paid Training, Paid Time Off (PTO) and 12 Paid Federal Holidays - 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience - Mental health benefits including coaching and therapy sessions - Tuition Reimbursement for qualifying employees - Employee Ambassador preferred banking products

Title: Program Manager, Localization (Remote Eligible - Costa Rica) Location: San Jose, CR Job Description: For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. We are looking for a Localization Program Manager to join our global team. This role is focused on managing the end-to-end localization of marketing materials, video assets, and various other corporate assets from across the company. You will play a pivotal role in ensuring our brand voice and content are effectively adapted for our global audiences. You will - End-to-End Localization Ownership: Own the localization workflow for all customer-facing assets, including marketing campaigns, video content, and diverse corporate materials. - Asset Management: Partner closely with Marketing, Creative, and Video production teams to define localization scope, prioritization, and quality metrics. - Multimedia Asset Optimization: Oversee the localization of video assets (subtitling, dubbing, and visual edits) utilizing AI-assisted processing. - Workflow Optimization: Design and implement AI-powered localization workflows, utilizing Large Language Models (LLMs). - System Integration: Manage and optimize the integration between our Content Management System (Drupal) and the Translation Management System (TMS) for efficient world-ready content delivery. - KPI Tracking: Track and report on localization-related operational KPIs and business priority metrics specifically for marketing and corporate assets. - Stakeholder & Vendor Management: - Establish strong, collaborative relationships with Marketing Managers, Creative Directors, Video Producers, and leadership. - Manage relationships with external Language Service Providers (LSPs), defining Service Level Agreements (SLAs) and overseeing performance reviews to ensure high-quality, cost-effective services. You have - Experience: 5+ years of experience in program management or a related field with a dedicated focus on Localization. - Specialized Expertise: Demonstrated experience managing the localization pipeline for marketing materials, multimedia, and video assets. - SEO Localization: Strong knowledge of global SEO best practices and experience adapting keyword strategies for different languages and regions. - Localization Tech Stack: Expert-level understanding of localization technology, including various Translation Management Systems (TMS) and how they integrate with Content Management Systems (e.g. Drupal). - Communication Skills: Strong communication, problem-solving, and stakeholder management skills; able to drive consensus among disparate teams and influence without authority. - Cultural Intelligence: Deep understanding of cultural nuances, regional preferences, and market differences in content delivery. - Data-Driven Mindset: Experience in measuring the impact of localized content on brand engagement and market reach Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Principal, Program Manager (Talent Acquisition and Employee Relations Enablement). About the job We are actively recruiting for this role to fill an existing vacancy. This position is needed to own the end-to-end design, build, launch, and evolution of enablement programs that drive global transformation across Twilio’s Talent Acquisition (TA) and Employee Relations (ER) functions. You are a thought leader who doesn’t just build solutions—you shape the long-term enablement strategy, ensuring our TA and ER teams have the clarity, capability, and connection needed to navigate Twilio's most complex challenges. This role sits within the People Team and reports to the Director, People Partnerships Strategic Delivery. Responsibilities In this role, you’ll: - Drive Strategic Direction: Lead the multi-year roadmap for TA and ER enablement. You don’t just execute programs; you define how enablement serves as a lever to achieve organizational goals. - Orchestrate Complex Programs: Manage an agile portfolio of high-impact initiatives and projects (e.g., advanced interviewer training, ER investigation frameworks, Recruiter upskilling), where you design, scale, and execute in alignment with multiple leadership levels and stakeholder functions. - Lead Our Content Architecture: Oversee the creation of "best-in-class" enablement resources. You are responsible for the overall standards and strategy across all People Partnerships knowledge management materials, setting the foundation for continued AI innovation and operational excellence. - Deliver Training: Coordinate and facilitate high-impact training sessions to support new tool roll outs, process changes, and upskilling initiatives. - Lead Change: Incorporate impactful change management strategies to support new ways of working. You are the "voice of the user," ensuring that global shifts in process, policy, and practices are adopted seamlessly by TA, ER, and partner stakeholders. - Manage Stakeholders: Build, strengthen, and manage cross-functional partnerships with critical stakeholders in TA leadership, ER leadership, Operations, and Technology teams to identify priorities, manage tradeoffs, and drive overall alignment. - Facilitate Continuous Improvement: Continuously monitor, measure, and evaluate the impact of TA and ER enablement programs using both qualitative feedback and quantitative performance data; adjust content and delivery based on insights. - Advise Executives: Act as a trusted partner to TA and ER senior leadership. You provide the data-driven narrative that connects enablement activities to business performance (e.g., Quality of Hire, Risk Mitigation, and Operational Speed). - Mentor: Mentor and support other enablement team members while helping evolve program management maturity within the People Partnerships team. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: - 8+ years of experience in program delivery, enablement, or other talent-focused initiatives at a global company. - 3+ years of functional experience in talent acquisition. - Experience designing and delivering transformational programs, specifically managing a broad portfolio of programs that drive measurable improvements in organizational productivity, collaboration, and business outcomes. - Advanced skills in project management, stakeholder management, change management, enablement, and training development. - Demonstrated ability to influence senior leaders without formal authority, often managing and navigating stakeholders through high-stakes or ambiguous territory. - Strong business acumen, with the external and internal insights to connect TA and ER initiatives to broader company strategy. - Domain depth evidenced by a strong understanding of the Talent Acquisition lifecycle and/or Employee Relations landscape, including the tools (ATS, Case Management) and compliance requirements of a global talent organization. - Experience crafting high-visibility, high-impact messaging that drives behavior change across large, diverse teams. - Bachelor’s Degree or equivalent experience in a related field. Desired: - Prior experience in the technology industry. - Experience building and scaling enablement programs in a remote environment. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above. The estimated pay ranges for this role are as follows: - Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520.00-$179.600.00. - Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840.00-$187,300.00.. - Based in the San Francisco Bay area, California: $166,400.00- $208,000.00. - This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until 4/5/26 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.