ZVA Partner Solution Engineer About the Role We’re looking for a ZVA Partner Solution Engineer to lead technical enablement for Zoom Virtual Agent (ZVA) across Zoom’s partner ecosystem. This role is for someone who genuinely understands Generative AI in CX—not just how it works, but how it’s actually deployed in contact centers, workflows, and customer-facing experiences. Your primary responsibility is to equip Zoom partners to confidently design, position, and deploy Zoom Virtual Agent solutions. You’ll turn complex GenAI concepts into partner-ready architectures, demos, labs, and technical guidance that scale across real-world customer environments. If you know how LLMs, RAG, and agentic workflows show up in production CX systems—and can explain that clearly to partners—this role is for you. What You’ll Do Primary Focus: Partner Enablement & Content Creation - Own technical enablement for Zoom Virtual Agent within the Zoom partner community - Create and maintain partner-facing technical content, including: - Solution guides and reference architectures - Demo flows and lab exercises - Deployment best practices and design patterns - Troubleshooting and escalation playbooks - Translate GenAI concepts into clear, repeatable partner guidance aligned to Zoom’s roadmap - Continuously evolve enablement content as ZVA and underlying AI capabilities advance ZVA Solution Strategy (Zoom-Centric) - Act as a subject-matter expert for Zoom Virtual Agent within Zoom Customer Experience - Design and document AI-powered solutions using: - Conversational AI and virtual agents - RAG-based knowledge grounding - Agent handoff, escalation, and orchestration patterns - Clearly articulate how ZVA works, where it adds value, and how it integrates into broader CX workflows - Guide partners on responsible AI usage, data handling, and governance in ZVA deployments Partner-Facing Technical Leadership - Serve as a trusted technical advisor to Zoom CX and AI-focused partners - Lead partner workshops, deep dives, office hours, and bootcamps focused on ZVA - Support partner pre-sales efforts through architecture validation, demos, and solution design - Enable partners to independently deliver ZVA projects with minimal Zoom dependency Market & Competitive Insight - Maintain strong awareness of AI trends in CX, including virtual agents, agent assist, and automation - Help partners understand where ZVA fits and wins in competitive CX conversations - Provide field feedback to Zoom Product and Enablement teams to influence roadmap and positioning What You Bring Required Experience - 4+ years of experience in technical pre-sales, solutions engineering, or AI consulting role for SaaS/AI products. - Strong understanding of GenAI concepts (LLMs, RAG, agentic AI) and how to embed AI in business workflows. - Have good prompt engineering skills and knowledge, understanding how different frontier models behave. - Working knowledge of RESTful API integration principles, including authentication methods, JSON payloads and common integration patterns. - Strong verbal and communication skills and be comfortable in creating and delivering technical presentations and product demonstrations. - A passion for enabling partner success through technical excellence, empowering partners with the knowledge, tools, and confidence to effectively position, sell, and deploy our solutions. Desired Experience - The candidate should have experience in supporting or enabling technology partners through technical documentation, solution guide, or reference architectures. - Hands-on experience implementing generative AI solutions using platforms such as OpenAI, Azure OpenAI, Google or Similar providers. - Experience integrating AI into enterprise platforms such as contact center systems, CRM platforms, or workflow automation solutions. - Prior experience supporting contact center use cases such as virtual agents, chatbots, agent assist, or conversational AI solutions is strongly preferred. Bonus Points - Experience with advanced AI implementation techniques such as prompt orchestration, embedding optimization, re-ranking, or agent-based workflows is considered a plus. - Software engineering experience with focus on API/SDK development - Previous experience with Zoom Customer Experience or Zoom Contact Center is a strong advantage but not required. - Familiarity with data privacy, security, and governance considerations related to AI systems is desirable. How You Work - You think in use cases, not features - You enjoy teaching and making complex AI concepts feel approachable - You’re proactive, opinionated, and comfortable with ambiguity - You collaborate closely with Product, Technical Sales Enablement, and Partner teams - You care about outcomes, not just architecture diagrams Salary Range or On Target Earnings: Minimum: $131,200.00 Maximum: $262,400.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 04/07/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​ At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote

TRABAJA CON UN PROPÓSITO Súmate a nuestra área de Accenture Technology y sé parte del cambio! Te invitamos a abrir las puertas del mundo digital donde podrás desarrollar tu talento para crecer, aprender y certificarte en las tecnologías más avanzadas, proporcionar innovación continua, ágil y participar de nuevos negocios. Descubre el compromiso y la energía que dedicamos a transformar la forma de trabajar de nuestros clientes y comunidad, con una mirada hacia el futuro. Actualmente nos encontramos en la búsqueda de un Technical Lead Node con ganas de enfrentar nuevos desafíos . Buscamos un/a Arquitecto/a de Soluciones con la capacidad de diseñar, construir y ejecutar arquitecturas tecnológicas world-class, asegurando la alineación entre los objetivos del negocio y las capacidades técnicas de las plataformas y productos. El rol requiere un perfil estratégico, con una fuerte orientación técnica, capacidad de comunicación con clientes y visión integral para definir soluciones escalables, seguras y sostenibles en el tiempo. Responsabilidades principales - Definir arquitecturas de solución y presentarlas efectivamente a clientes y equipos técnicos. - Diseñar, construir y entregar la arquitectura requerida para productos y plataformas. - Asegurar que las soluciones cumplan con requerimientos de rendimiento, escalabilidad, flexibilidad y capacidad operativa. - Garantizar que los estándares tecnológicos y mejores prácticas se sigan y evolucionen continuamente. - Conducir revisiones formales de arquitectura y liderar la mejora continua de los sistemas. - Mantener una búsqueda constante de nuevas tecnologías, herramientas y patrones de diseño que aporten valor al proceso de desarrollo. ✅ Requisitos - +4 años de experiencia en roles de Arquitectura de Soluciones. - Experiencia en diseño de arquitecturas distribuidas, microservicios y entornos cloud. - Conocimientos sólidos en diseño de bases de datos, patrones de integración y documentación técnica. - Capacidad para comunicar conceptos técnicos de forma clara y efectiva a audiencias técnicas y de negocio. - Habilidad para trabajar en entornos colaborativos, ágiles y multidisciplinarios. Nice to have: - Certificaciones en arquitectura cloud (AWS, Azure o GCP). - Conocimientos de DevOps, API Management y Seguridad Aplicativa. - Experiencia en liderazgo técnico o mentoría de equipos de desarrollo. ¿Por qué elegir Accenture? Un lugar de trabajo único, descubre algunos de los beneficios que tenemos para ti: 💪 Desarrollo de carrera 💯 Jornadas Flex 📚 +50 mil capacitaciones y cursos disponibles (online y presencial) 📒Bibliotecas, libros y podcasts 🗣️Programa de idiomas ⭐ ¡Certificaciones gratuitas mediante nuestros partners! +900 certificados en Chile 🤖GenAI Academy, con programas exclusivos para Accenture. ⭐⭐Reconocidos por Great Place To Work Chile 2024 en el puesto #8 entre las mejores compañías para trabajar de más de 1.000 colaboradores. ¡Sí, estamos en el Top 8 de Chile! 🎉 ¡Experiencia de onboarding global! +6.000 personas recibidas en el Metaverso a nivel LATAM 🏆 Bonos y aguinaldos 👩‍⚕️ Seguro complementario de salud (sin deducible ni copago) 🎂 Día de cumpleaños libre 👨‍👩Licencias de Paternidad & Maternidad Extendida 🌎 Red global de conocimiento 🌈Elegida la compañía más diversa e inclusiva del mundo, según el Índice de Diversidad e Inclusión de Refinitiv ♻️Sostenibilidad, un motor de cambio, conoce nuestro compromiso Sobre nosotros: · 733K colaboradores a nivel global. · 9K clientes en 120 países · + de 1.900 Talentos en Chile. · Proyectos en diversas industrias About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Declaración de igualdad de oportunidades en el empleo Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos permite servir mejor a nuestros clientes y comunidades.

• Influence prospective customers with support onsite and provide remote executive overviews • Lead onsite and remote opportunity blitzes / assessments for prospective customers • Provide mentorship and development for account executives • Create technical scoping activities • Rapidly generate analyses such as ROIs, cashflows, and breakeven analyses • Coordinate completion of RFP / RFQs

• Partnering proactively with Sales and Customer Success to qualify new business opportunities in terms of technical requirements, competitive landscape, and business drivers. • Identifying and solving customer problems proactively and creatively through effective project management and consultation on technical setup. • Building proofs of concept and leading the demo process—including building, running, and training the team based on our buyer personas, verticals, and business priorities. • Contributing to the RFP/RFI process as the primary point person on technical responses that Account Executives need assistance with. • Recommending the integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution using best practices on our Cloud.