We are currently seeking motivated and service-driven individuals to join our team as Remote Client Care Coordinators. In this role, you will support clients by helping manage requests, coordinating important details, and ensuring a smooth and organized experience from start to finish. You'll work alongside a team to assist with client communication, scheduling, and updates, helping keep everything on track while delivering a high level of care and professionalism. This fully remote position is ideal for someone who enjoys helping others, staying organized, and working independently within a structured system. No prior experience is required—training and ongoing support are provided. What You'll Do: - Assist clients with questions, requests, and general support needs - Coordinate scheduling, confirmations, and follow-ups - Provide accurate information and timely updates - Help keep client details organized and up to date - Communicate clearly with clients and team members - Support overall workflow to ensure a seamless experience What We're Looking For: - Strong communication and customer service skills - Organized and detail-oriented mindset - Ability to work independently in a remote environment - Reliable, professional, and responsive - Comfortable using online tools and basic technology What You'll Get: - 100% remote, work-from-home flexibility - Flexible scheduling options (part-time or full-time) - Step-by-step training and onboarding - Ongoing team support and resources - Opportunity for growth within a supportive team environment Requirements: - Must have access to a computer and reliable internet - Must be authorized to work in the US, UK, Australia, Spain, Mexico, or LATAM regions

• Own revenue performance across assigned accounts, including quarterly revenue goals, annual booking quotas, renewals, upselling, and expansion opportunities • Develop a deep understanding of client digital strategies and offerings to serve as a trusted advisor • Lead executive-level client engagements to define strategic account objectives, success metrics, and growth initiatives • Plan and conduct quarterly and semi-annual strategic planning sessions, customer summits, and business reviews • Prospect and close new logo opportunities and expand engagement within existing accounts through cross-selling and new decision-makers • Accurately forecast sales opportunities on a weekly basis using CRM tools and provide regular updates to senior leadership • Negotiate pricing, contracts, renewals, and amendments within established approval guidelines • Partner cross‑functionally with Product/Engineering, and Client Success to align client needs, onboarding, integrations, and roadmap planning • Manage new customer onboarding and provide ongoing consultative support to ensure solution adoption, engagement, and value realization • Identify opportunities to expand professional services engagements and further integrate solutions across client platforms • Deliver exceptional relationship management for large national financial institution clients • Ensure adherence to all corporate legal, compliance, risk, and internal control policies, including required training and reporting.

• Manage client relationships and spearhead new business ventures. • Enhance opportunities for clients with complex environmental programs. • Leverage existing connections to develop new business. • Stay ahead of relevant regulations and lead proposal development. • Ensure client satisfaction and collaborate with project managers for project success. • Play a key role in strategic planning.

Fully remote | Complete engagement job Founded in Palo Alto by Dr. Andrew Ng and Israel Niezen, Factored helps U.S. companies build and scale world-class AI, ML, and Data teams, powered by the top 1% of LATAM talent, with a defining purpose: To empower brilliant humans, unleash their potential, and amplify their impact in the world. At Factored, you’ll be part of a community that values learning, ownership, and authenticity, where your growth is personal and your ideas matter. We’re transparent, curious, and collaborative. We strive for excellence, celebrate diversity, encourage curiosity, and build an environment where you can truly thrive. We are seeking a highly strategic and driven Enterprise Development Partner to help build and accelerate Factored’s enterprise pipeline. This role goes beyond traditional outbound prospecting — it requires thoughtful account targeting, executive-level engagement, and close partnership with Account Executives to penetrate complex organizations. You will be responsible for developing and executing outbound strategies focused on large, high-value enterprise accounts, engaging senior data, AI, and technology leaders, and generating qualified opportunities that drive long-term revenue growth. Functional Responsibilities: - Develop and execute strategic outbound plans targeting enterprise and Fortune-level accounts. - Conduct deep account research to understand organizational structure, business priorities, technology landscape, and potential entry points. Engage VP- and C-level executives (Data, AI, Engineering, Technology) through personalized, multi-threaded outreach strategies (email, phone, LinkedIn, video). - Generate high-quality pipeline for Account Executives by booking qualified meetings aligned with ICP and revenue goals. - Navigate complex enterprise environments by identifying champions, economic buyers, and key stakeholders. - Partner closely with Sales and Marketing to refine messaging, targeting, and outbound campaigns. - Maintain accurate CRM data and provide visibility into pipeline activity, conversion metrics, and account insights. Meet and exceed strategic pipeline targets, focusing on quality and revenue impact over volume alone. Qualifications: - 2–4+ years of experience in enterprise outbound sales (EDR, BDR, SDR), targeting mid-market and large enterprise accounts. - Proven experience engaging senior executives in B2B environments (ideally in AI, data, or software development services). - Strong strategic thinking and account-mapping skills, with the ability to navigate complex buying committees. - High level of personalization and executive communication skills. - Experience using outbound and research tools (e.g., Outreach, LinkedIn Navigator, Nooks, Claude, Hubspot, etc.). Resilient, self-motivated, and comfortable operating in a fast-paced, high-growth environment. - Strong collaboration skills and ability to align closely with Account Executives on account strategy #Li-Remote Our Benefits: - Ownership through equity participation. - Annual company retreat. - Education bonus for continuous learning. - Company-wide winter break. - Paid time off. - Optional in-person events and meetups. - Tailored career roadmaps. - High-performance culture. At Factored, we believe that passionate, smart people expect honesty and transparency, as well as the freedom to do the best work of their lives while learning and growing as much as possible. Great people enjoy working with other passionate, smart people, so we believe in hiring right, and are very selective about who joins our team. Once we hire you, we will invest in you and support your career and professional growth in many meaningful ways. We hire people who are supremely intelligent and talented, but we recognize that intelligence is not enough. Perhaps more importantly, we look for those who are also passionate about our mission and are honest, diligent, collaborative, kind to others, and fun to be around. Life is too short to work with people who don’t inspire you. We are a transparent workplace, where EVERYBODY has a voice in building OUR company, and where learning and growth are available to everyone based on their merits, not just on stamps on their resume. As impressive as some of the stamps on our resumes are, we recognize that human talent and passion exist everywhere, and come from many backgrounds, so stamps matter much less than results. All of us are dedicated doers and are highly energetic, focusing vehemently on execution because we know that the best learning happens by doing. We recognize that we are creating OUR COMPANY TOGETHER, which is not only a high-performing fast-growing business but is changing the way the world perceives the quality of technical talent in Latin America. We are fueled by the great positive impact we are making in the places where we do business and are committed to accelerating careers and investing in hundreds (and hopefully thousands) of highly talented data science engineers and data analysts. In short, our business is about people, so we hire the best people and invest as much as possible in making them fall in love with their work, their learning, and their mission. When not nerding out on data science, we love to make music together, play sports, play games, dance salsa, cook delicious food, brew the best coffee, throw the best parties, and generally have a great time with each other.