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Avantor

We set science in motion to create a better world.

Senior Program Manager II – Key Accounts

Program ManagerProgram ManagerFull TimeRemoteSeniorTeam 10,001+Since 1904H1B No SponsorCompany SiteLinkedIn

Location

Pennsylvania

Posted

72 days ago

Salary

$122K - $196.1K / year

Seniority

Senior

Bachelor Degree8 yrs expEnglish

Job Description

Senior Program Manager II – Key Accounts

Avantor

• Lead end-to-end implementation of key account projects, ensuring alignment with global standards and customer expectations. • Develop and manage detailed project plans, timelines, and deliverables across multiple workstreams. • Coordinate cross-functional teams, including Site Services, Digital Solutions, and Business Process Consultants. • Manage customer expectations and ensure timely execution and quality outcomes. • Serve as the primary point of contact for strategic customers during implementation phases. • Build strong relationships with customer stakeholders to understand goals, pain points, and success metrics. • Ensure customer satisfaction through consistent communication, transparency, and delivery of promised value. • Support the commercialization and implementation of Avantor Services tailored to customer needs. • Demonstrate and propose digital tools and platforms to drive customer value and process improvements. • Apply lean and process improvement methodologies to enhance customer operations. • Define and implement global standards for project execution, documentation, and reporting. • Promote best practices in lean methodology, process improvement, and digital solutions. • Mentor internal teams on standardized tools and approaches to ensure consistency across regions and accounts.

Job Requirements

  • Bachelor’s degree required; advanced degree in Business, IT, or related field preferred.
  • Experience in Bio/Pharma industry required.
  • 8–10 years of experience in project management, customer success, or business process consulting.
  • Proven track record of managing complex, multi-stakeholder projects in a customer-facing role.
  • Strong analytical, communication, and presentation skills.
  • Proficiency in Microsoft Office and project management tools.
  • Understanding of change management and laboratory/technology implementation challenges.
  • Willingness to travel domestically up to 50%; international travel may be required.
  • Familiarity with global operations and standardization across regions preferred.
  • Background in consulting, implementation, or enterprise account management preferred.
  • Ability to manage multiple priorities with minimal supervision.
  • Creative problem-solving and results-driven leadership.

Benefits

  • Comprehensive Medical, Dental, and Vision coverage
  • Wellness programs
  • Eligible for medical coverage starting Day 1
  • Paid Time Off (PTO)
  • Company-paid holidays
  • Choice holidays
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • Commuter benefits
  • 401(k) retirement plan
  • Tuition assistance
  • Employee Stock Purchase Plan discount

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