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Stripe, Inc. logo
Stripe, Inc.

Stripe, Inc. is a global technology company with offices and remote employees worldwide, team members who speak more than 30 languages, and millions of users. A

Strategic Programs Lead – User Communications, Advocacy & Escalations

Location

United States

Posted

82 days ago

Salary

0

Seniority

Senior

Bachelor Degree6 yrs expEnglish

Job Description

Strategic Programs Lead – User Communications, Advocacy & Escalations

Stripe, Inc.

• Drive execution of user-facing work for regulatory programs, compliance requirements, and major risk initiatives impacting Stripe’s largest users • Handle escalations and directly engage with user executives when required to explain timelines, decisions, and next steps • Conduct retrospectives and synthesize learnings to continuously raise the bar on execution • Define internal team and external user engagement strategy across our global roadmap • Align on key moments and milestones and how we will communicate them • Program manage multiple user communications in the pipeline simultaneously and ensure they are aligned with program objectives and Stripe’s brand • Partner and closely across Product, PMM, Content, TPM, and Ops teams on final messaging • Deliver enablement for GTM teams (AEs and CSMs) and partner with Technical Account Management, Enterprise Support, and Operational teams to ensure consistent understanding and execution • Create training sessions, field guidance, and reference documentation to drive awareness and preparedness; build and refine repeatable models for regulatory implementation, including templated communications, playbooks, and reporting standards • Build deep relationships with senior leaders across GTM and Risk teams; develop clear POVs how to execute complex global projects with a user-first mentality • Facilitate alignment, resolve ambiguity, and unblock dependencies across internal teams and field stakeholders • Own execution plans from end to end including cross-functional coordination, tracking, risk mitigation, and status reporting

Job Requirements

  • 6+ years in working in a high-performance environment with globally diverse, matrixed stakeholders in a fast-growing scale
  • Strong content writing skills (emails, presentations) and strong public speaking skills (trainings, roadshows, senior leadership discussions)
  • Strong cross-functional leadership with experience aligning Product, PMM, TPM, GTM and Operations teams toward shared goals
  • Experience working with customers directly and experience preparing for and leading customer conversations
  • Exceptional written and verbal communication skills including the ability to interface with executive-level stakeholders.

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development

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