Twelvenets

• Help develop, deliver, and maintain Twelvenets' communications plans to promote the company’s ongoing work and strategic positioning. • Coordinate and interface with other divisions of the company during public events. • Play a critical role in meeting strategic communications goals through digital content production, events, and outreach. • Create and implement creative multimedia assets to elevate existing communications outputs such as social media and digital reports. • Maintain Twelvenets' website as the day-to-day content administrator. • Lead the creation of and act as an in-house designer of social media content based on the overall strategy set by the communications team. • Provide writing and copyediting support for blogs. • Produce the monthly Twelvenets newsletter. • Track, report on, and analyze digital engagement metrics monthly. • Support the management of Twelvenet’s digital presence across social media. • Execute paid social media ad campaigns to maximize reach and engagement. • Support the delivery of externally produced publications and multimedia storytelling products. • Lead the production of in-house designed Twelvenets-authored publications. • Act as the guardian and advisor for Twelvenet’s brand visual identities. • Produce and coordinate content and collateral for event purposes.

• Serve as the main point of contact in all matters related to client concerns and needs • Build and strengthen client relationships to achieve long-term partnerships • Maintain accurate client records, keeping track of any contract updates and renewals • Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met • Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients • Handle inquiries and requests from customers and address their needs • Stay on top of accounts, making sure they receive services that are within their budget and meet their needs • Meet regularly with other team members to discuss progress and find new ways to improve business • Generate progress reports for clients and senior leaders within the organization • Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

• Identify business opportunities by evaluating prospects and their position in the industry • Research and analyze sales options • Sell services by establishing contact and developing relationships with prospects; recommend solutions • Maintain relationships with clients by providing support, information, and guidance • Research and recommend new opportunities; recommend profit and service improvements • Identify product improvements or new services by remaining current on industry trends • Create frequent reviews and reports with sales and financial data • Participate on behalf of the company in exhibitions or conferences • Negotiate/close deals and handle complaints or objections • Prepare reports by collecting, analyzing, and summarizing information • Contribute to team effort by accomplishing related results as needed