Overview Title: Implementation Lead / Human Services Consultant Location: Fully Remote (Supporting teams based in St. Paul, MN)Employment Type: Full-Time or Hourly Consultant (W2) Join Trissential and Help Transform Human Services Across Minnesota If you’re a seasoned implementation leader who thrives at the intersection of technology, policy, and human services, this is your moment. Trissential is partnering with our client to deliver a major modernization effort that will redefine how counties and Tribal Nations deliver essential services. In this role, your expertise won’t just influence a project—you’ll shape an experience that impacts frontline workers and families statewide. What’s in It for You? - Meaningful Impact – You’ll help design and deliver a Worker Interface that frontline eligibility workers can trust, rely on, and champion. - Field-Driven Innovation – Work closely with counties, Tribal Nations, UX teams, and leadership to ensure every solution is grounded in operational reality. - Leadership Opportunity – Serve as the primary field lead through design, build, pilot, and stabilization. - Collaborative Culture – Join a supportive Trissential community driven by purpose, partnership, and continuous improvement. Your Role & Responsibilities As the Implementation Lead / Human Services Consultant, you will: - Lead identification, outreach, onboarding, and readiness for pilot counties and Tribal Nation partners - Build trusted relationships with agency leadership, supervisors, and frontline workers to drive strong engagement - Serve as the primary field implementation lead during design, build, testing, and deployment - Ensure all pilot activities align with real-world operational needs and program workflows - Support pilot go-live and stabilization, gathering stabilization needs and frontline feedback - Conduct discovery sessions, interviews, and workshops with county and Tribal stakeholders - Translate human services policies and operational requirements into user stories and backlog priorities - Maintain traceability between policy constraints, requirements, and system design decisions - Partner closely with MNIT UX and product teams, translating user research into actionable design recommendations - Help define experience metrics—such as improved worker experience or reduced manual effort - Serve as a central coordination point across MNIT, DCYF, DHS, vendors, and pilot agencies - Facilitate alignment between policy, business needs, and technical teams - Establish feedback loops to ensure continuous insights and measurable improvements Skills & Experience You Should Possess - 15+ years of experience in human services, implementation leadership, or similar roles - Strong understanding of county and Tribal Nation operations - Experience leading large-scale pilots or technology rollouts - Ability to translate policy and operations into actionable requirements - Expertise collaborating across UX, product, technical, and business teams - Strong communication and stakeholder management skills Bonus Points If You Have: - Previous experience with MNIT, DHS, DCYF, or Minnesota statewide programs - Background in user-centered design or service design - Experience supporting modernization within eligibility, case management, or related human services systems - Familiarity with agile methodologies and backlog management Education & Certifications You Need: - Bachelor’s degree in Human Services, Public Administration, Social Work, Business, or a related field - Advanced degrees are welcomed but not required - Relevant certifications (Agile, PMP, PROSCI) are a plus, not a requirement What We Offer At Trissential, we invest in people who create real impact. When you join our client’s team, you gain access to meaningful work, exceptional support, and competitive compensation. - Competitive Compensation – You choose the model that works best for you, both with company-sponsored benefits! $196,000–$208,000 annually or $118–$128 per hour. Final compensation is determined based on skill alignment, years of experience, and fair, market-based rates by geography. - Comprehensive Benefits for you and your dependents – Medical, dental, vision, free tele-health, HSA with company contribution, life and disability insurance, and 401k with matching - Paid Time Off – Both compensation models offer paid time away from work - Fully Remote Flexibility – Support statewide partners from wherever you work best - Career Advancement – Opportunities to expand into leadership, portfolio strategy, or long-term modernization work - Purpose-Driven Culture – Join a mission-driven environment that values community, collaboration, and real-world impact This position is open only to individuals authorized to work in the United States. Ready to Lead Transformational Human Services Change? If you're excited to build solutions that truly support frontline workers and strengthen community impact, we’d love to meet you. Apply today and bring your leadership to Trissential and our client’s modernization initiative.#LI-RM1

Overview Title: Implementation Lead / Human Services Consultant Location: Fully Remote (Supporting teams based in St. Paul, MN)Employment Type: Full-Time or Hourly Consultant (W2) Join Trissential and Help Transform Human Services Across Minnesota If you’re a seasoned implementation leader who thrives at the intersection of technology, policy, and human services, this is your moment. Trissential is partnering with our client to deliver a major modernization effort that will redefine how counties and Tribal Nations deliver essential services. In this role, your expertise won’t just influence a project—you’ll shape an experience that impacts frontline workers and families statewide. What’s in It for You? - Meaningful Impact – You’ll help design and deliver a Worker Interface that frontline eligibility workers can trust, rely on, and champion. - Field-Driven Innovation – Work closely with counties, Tribal Nations, UX teams, and leadership to ensure every solution is grounded in operational reality. - Leadership Opportunity – Serve as the primary field lead through design, build, pilot, and stabilization. - Collaborative Culture – Join a supportive Trissential community driven by purpose, partnership, and continuous improvement. Your Role & Responsibilities As the Implementation Lead / Human Services Consultant, you will: - Lead identification, outreach, onboarding, and readiness for pilot counties and Tribal Nation partners - Build trusted relationships with agency leadership, supervisors, and frontline workers to drive strong engagement - Serve as the primary field implementation lead during design, build, testing, and deployment - Ensure all pilot activities align with real-world operational needs and program workflows - Support pilot go-live and stabilization, gathering stabilization needs and frontline feedback - Conduct discovery sessions, interviews, and workshops with county and Tribal stakeholders - Translate human services policies and operational requirements into user stories and backlog priorities - Maintain traceability between policy constraints, requirements, and system design decisions - Partner closely with MNIT UX and product teams, translating user research into actionable design recommendations - Help define experience metrics—such as improved worker experience or reduced manual effort - Serve as a central coordination point across MNIT, DCYF, DHS, vendors, and pilot agencies - Facilitate alignment between policy, business needs, and technical teams - Establish feedback loops to ensure continuous insights and measurable improvements Skills & Experience You Should Possess - 15+ years of experience in human services, implementation leadership, or similar roles - Strong understanding of county and Tribal Nation operations - Experience leading large-scale pilots or technology rollouts - Ability to translate policy and operations into actionable requirements - Expertise collaborating across UX, product, technical, and business teams - Strong communication and stakeholder management skills Bonus Points If You Have: - Previous experience with MNIT, DHS, DCYF, or Minnesota statewide programs - Background in user-centered design or service design - Experience supporting modernization within eligibility, case management, or related human services systems - Familiarity with agile methodologies and backlog management Education & Certifications You Need: - Bachelor’s degree in Human Services, Public Administration, Social Work, Business, or a related field - Advanced degrees are welcomed but not required - Relevant certifications (Agile, PMP, PROSCI) are a plus, not a requirement What We Offer At Trissential, we invest in people who create real impact. When you join our client’s team, you gain access to meaningful work, exceptional support, and competitive compensation. - Competitive Compensation – You choose the model that works best for you, both with company-sponsored benefits! $196,000–$208,000 annually or $118–$128 per hour. Final compensation is determined based on skill alignment, years of experience, and fair, market-based rates by geography. - Comprehensive Benefits for you and your dependents – Medical, dental, vision, free tele-health, HSA with company contribution, life and disability insurance, and 401k with matching - Paid Time Off – Both compensation models offer paid time away from work - Fully Remote Flexibility – Support statewide partners from wherever you work best - Career Advancement – Opportunities to expand into leadership, portfolio strategy, or long-term modernization work - Purpose-Driven Culture – Join a mission-driven environment that values community, collaboration, and real-world impact This position is open only to individuals authorized to work in the United States. Ready to Lead Transformational Human Services Change? If you're excited to build solutions that truly support frontline workers and strengthen community impact, we’d love to meet you. Apply today and bring your leadership to Trissential and our client’s modernization initiative. #LI-RM1

• Configure Five9 VCC and IVA applications according to solution specifications from Solution Architects and Business Analysts, following established best practice guidelines. • Build and maintain inbound and outbound campaigns, queues, skills, routing profiles, dispositions, pacing, dialing logic, and related system settings. • Configure IVR/Studio IVA flows, including nested call paths, external variables, context tables, foreign scripts, and Studio based IVA logic. • Implement WFA, QM/WEM, AI Insights, Agent Assist, Guidance Cards, Knowledge, dashboards, reports, and Supervisor Desktop configurations. • Perform thorough configuration testing and validation prior to customer UAT or deployment. • Build, test, and troubleshoot connectors, REST/SOAP API integrations, data mappings, and webhooks for CRM/ITSM integrations including support for OAuth/SAML authentication flows, error handling and payload parsing. • Write and maintain JavaScript/HTML/CSS customizations (DOM manipulation, iframes, cookies, UI logic, and embedded components). • Configure CRM/ITSM integrations such as Salesforce, Dynamics, ServiceNow, Zendesk, NetSuite, and Velocify. • Troubleshoot issues across Five9 components and diagnose cross layer problems spanning application, browser, network/SIP/RTP/VoIP, and telecom. Perform log capture, scenario reproduction, and root cause analysis, collaborating with senior engineers/architects on complex issues. • Participate in client calls and technical working sessions, communicating progress, blockers, and status updates clearly to project managers and architects. • Document configuration decisions, integration logic, test cases, and operational details, and contribute to internal best practice libraries, reusable assets, and configuration templates.

EVOCS OVERVIEW EVOCS’s journey began with a mission to empower businesses with advisory expertise, empowered with idealtechnologies to provide them with comprehensive solutions to grow and prosper. Founded by a team of passionate experts, EVOCS has grown into a trusted partner to a growing number of leaders across their respective industries. Our roots in employee-managed operations reflect our commitment to quality, consistency, and client success. If you enjoy working in a hyper-fast-growing company, are eager to be part of an agile team, and want to be part of our success story, then let’s talk! 🎯 Role Overview As a Paylocity Implementation Consultant (Part-Time, Contract) at EVOCS, you will be a critical partner in supporting our clients through the implementation of the Paylocity HRIS platform. You will serve as the primary subject matter expert, providing high-level implementation guidance and technical configuration support. Your goal is to ensure that HR, payroll, and IT processes are perfectly aligned and optimized within the new system. This is a flexible, project-based role where you will bill for actual hours worked each month as you support the engagement on an as-needed basis. 🧩 What you will do In this role, you will: - Lead Configuration: Provide expert guidance on the setup and technical configuration of the Paylocity platform. - Strategic Advisory: Advise on HRIS best practices, system design, and process alignment to ensure the platform meets specific business needs. - Cross-Functional Collaboration: Partner with EVOCS consultants, project managers, and client teams (HR, Payroll, IT) to drive implementation activities. - Validation & Testing: Assist with critical configuration decisions, system testing, data validation, and troubleshooting. - Data & Integration: Provide guidance on data structures, workflows, and reporting. You will also help bridge system gaps by supporting the setup of key integrations. - Knowledge Transfer: Contribute to documentation and training to ensure long-term system self-sufficiency for the client. 🧠 What you will bring The top candidate will have the following skills: - Deep experience as either a Paylocity Implementation Consultant or a hands-on System Administrator. - Advanced experience participating in one or more full-cycle HRIS implementations. - A strong understanding of HR processes, payroll workflows, and system deployment lifecycles. - The ability to troubleshoot complex issues and provide practical, scalable system recommendations. - Proven ability to work effectively with diverse stakeholders across HR, IT, and Finance. - Excellent interpersonal skills with the ability to translate technical requirements into business solutions. Ideally you have… - Experience supporting HRIS implementations within mid-market or enterprise organizations. - Comprehensive knowledge across Payroll, Benefits, and Workforce Management modules. - Prior experience in a consulting or advisory capacity. - Specific experience setting up API integrations or system bridges into/out of Paylocity. 👥 Our Values We are privileged to serve our loyal customer base in our mission to build lasting relationships with our clients based on trust and mutual success. We strive to deliver exceptional quality and consistency through a white-glove approach. By empowering businesses with tailored solutions and insights, we help them achieve their goals and navigate the ever-evolving tech landscape. The values we live by: - Customer-centric Solutions - Innovation & Excellence - Integrity & Transparency - Data-driven Decision Making