• Configure, customize, and maintain Zuora Billing, including product catalog, rate plans, subscriptions, invoicing, taxation, payments, and related workflows. • Partner cross-functionally with Sales, Finance, RevOps, and Engineering to support and optimize the SaaS subscription and order-to-revenue lifecycle. • Support end-to-end order-to-revenue processes by troubleshooting issues, performing root cause analysis, and implementing sustainable solutions. • Build and maintain Zuora workflows, notifications, custom fields, data mappings, and Salesforce integrations, including data migration activities. • Participate in Agile/Scrum ceremonies and ensure system changes follow best practices, compliance standards, and internal governance requirements.

• Join as an early member of a high growth team working together to solve technical and customer problems the right way • Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers • Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility • Deliver product and technical presentations to potential and existing customers • Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape • Drive product conversations based on need and problems learned during customer interactions • Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material

• Design and implement security solutions to automate the real-world customer pains. • Provide expert advice and recommendations for Blink security solutions that can achieve customer objectives. • Collaborate with the Sales team to establish a reputation for technical excellence and trustworthiness with potential customers. • Work jointly with other Solutions Engineers & Architects to support the Blink Sales team with technical content and call support. • Establish and maintain a knowledge hub or repository of security best practices, resources, and insights. • Collaborate with the marketing team to generate demos, case studies, blogs, and videos.

• Serve as the primary technical point of contact for customer projects • Analyze customers' business challenges • Plan and design cloud architectures • Provide guidance on cloud-native technologies, containerization, serverless, and DevOps • Act as a trusted technical advisor throughout the project