• Establish productive, professional relationships with key personnel in assigned Select Partner level account. • Build a plan for partner enablement and training in assigned territory for key partner(s). • Coordinates the involvement of company personnel, including support, service, and management resources in order to meet partner performance objectives and partner’s expectations. • Assume full responsibility for accurate sales forecasting by demonstrating an in-depth knowledge of sales cycle and update Salesforce accordingly. • Meet and exceed sales quotas and revenue goals. • Proactively leads a joint partner planning process that develops mutual performance objectives, critical milestones (e.g., training certification) in conjunction with Distribution resources (sales, support, etc.). • Manages potential channel conflict by fostering excellent communication internally and externally and through strict adherence to Arctic Wolf’s channel program guidelines. • Drives sales of new technology adoption in assigned territory. • Proactively recruits new qualifying partners.

The Assurant’s Housing division is seeking an enterprise Senior Account Manager to join our Lender Placed Insurance team. In this high-impact role, you will serve as a strategic partner to one of our enterprise clients, driving performance, enhancing the clients’ experience, and delivering data-driven insights. You’ll collaborate closely with internal teams and stakeholders to ensure operational excellence and long-term client satisfaction. What will be my duties and responsibilities in this job? - Client Relationship Management: Build and nurture long-term partnerships with enterprise clients, serving as a trusted advisor and primary point of contact. - Strategic Collaboration: Partner with cross-functional teams to align client goals, performance metrics, and service delivery. - Data-Driven Insights: Aggregate and analyze performance data to identify trends, develop actionable recommendations, and drive continuous improvement. - Operational Excellence: Monitor service levels agreements (SLA) and ensure adherence to SLAs, supporting both internal and external stakeholders. - Performance Optimization: Identify opportunities to enhance client outcomes and expand business through strategic initiatives. - Client Engagement: Lead regular business reviews, coordinate weekly strategy calls, and support vendor management audits and site visits. - Project Management: Balance multiple client deliverables and internal priorities with precision and professionalism. What are the requirements needed for this position? - Bachelor’s degree or equivalent experience. - A minimum of 6 years of experience in a client facing Enterprise Client Management role with 1 year of experience in vendor management, - Proven experience managing complex projects and meeting tight deadlines. - Experience with building solid relationships with clients and strategies to achieve goals. - Mortgage industry is required. What other skills/experience would be helpful to have? - Proven facilitation, organizational, prioritization, decision-making, and conflict resolution skills. - Experienced tracking and driving activities in a fast-paced environment while managing multiple projects and tasks required. - Built rapport and collaborate with others within the highly matrixed organization, internally and externally. What travel will be expected of me? - You will be expected to travel up to 25% annually. #LI-Remote Pay Range: $64,900.00 - $108,200.00 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis. Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com. For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter. What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way. Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.

Overview The Corporate Account Manager serves as the primary relationship manager for the organization’s largest corporate nursing home partners. This role is responsible for developing and maintaining strong partnerships with corporate leadership teams and ensuring alignment between corporate organizations, their individual facilities, and internal account management teams. This position focuses on relationship management, service delivery, issue resolution, and operational coordination for corporate partners who own or manage multiple nursing home facilities in the company’s markets. This role acts as a strategic liaison between corporate partners, facility-level staff, and internal Account Representatives, ensuring consistent communication, proactive problem resolution, and a high level of service across the organization’s largest accounts. Responsibilities Corporate Relationship Management - Serve as the primary relationship contact for assigned corporate nursing home organizations. - Build and maintain trusted partnerships with corporate leadership, regional managers, and key operational contacts. - Conduct regular check-ins with corporate partners to review operational issues, trends, and opportunities for improvement. - Develop a deep understanding of each corporate partner’s organizational structure, decision-making processes, and operational priorities. Account Coordination & Oversight - Support the management of the organization’s top corporate accounts and their associated nursing home facilities. - Coordinate with internal Account Representatives who work directly with individual nursing homes to ensure consistent communication and service. - Ensure that corporate partners receive consistent messaging, timely responses, and coordinated support across facilities. - Monitor account performance indicators such as enrollment trends, billing questions, and service concerns. Issue Resolution & Escalation Management - Act as a central point of coordination for escalated issues impacting multiple facilities or requiring corporate-level engagement. - Work cross-functionally with internal departments (billing, eligibility, operations, compliance, and partner relations) to resolve issues impacting corporate accounts. - Proactively identify patterns or recurring issues across facilities and develop solutions to address them. Strategic Partner Support - Collaborate with internal leadership to support corporate-level initiatives, program changes, and operational improvements. - Provide corporate partners with updates regarding policy changes, program enhancements, or operational updates that impact their facilities. - Assist in onboarding new facilities under corporate ownership. Internal Collaboration - Serve as a resource and support partner to internal Account Representatives and Partner Relations Specialists. - Help ensure alignment between corporate expectations and facility-level operational processes. - Facilitate communication between corporate partners and internal teams when addressing complex issues. Data Monitoring & Reporting - Monitor account activity and identify trends across corporate partners’ facilities. - Provide insights to leadership regarding account performance, service challenges, and operational improvement opportunities. - Maintain accurate records of corporate contacts, organizational structures, and key communications. Additional Responsibilities - Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy. - Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times. - To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager. - Reacts positively to change and performs other duties as assigned. Qualifications - 3–5+ years of experience in relationship management, healthcare operations, revenue cycle, or client services. - Experience working with long-term care facilities, nursing homes, or healthcare organizations strongly preferred. - Experience managing relationships with corporate or multi-location clients preferred. Skills & Competencies - Strong relationship-building and stakeholder management skills. - Ability to work effectively with corporate leadership, facility staff, and internal teams. - Excellent communication and presentation skills. - Strong organizational and problem-solving abilities. - Ability to manage multiple accounts and priorities simultaneously. - Experience working in regulated healthcare environments preferred. - Excellent interpersonal, oral, and written communication skills. - Must be detail oriented and self-motivated. - Excellent customer service skills. - Anticipate needs in a proactive manner to increase satisfaction. - The Company reserves the right to modify any bonus/commission structure prospectively at any time for any reason. A bonus/commission is not considered earned until it is paid, and the employee remains with the Company at the time of payment - Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.

Job Description: Partner Relationship Manager About The Role Constellation Payment Processing is a modern Payment Facilitator (PayFac) empowering SaaS business to grow revenue through seamless, embedded payments. As part of Constellation Software Inc. (CSI) — a global Canadian-based software leader — we combine the agility of a specialized payments company with the strength and stability of an established global powerhouse. We are seeking a proactive and customer-focused Partner Relationship Manager to join our team in the payments industry. This role is ideal for someone who thrives on assisting with complex problems, navigating internal and external challenges, and being the “go-to” person for partner success. The successful candidate will be accountable for identifying, investigating, and facilitating partner issues – including those involving third-party vendors – and ensuring a seamless experience across the Constellation Payments ecosystem. What You’ll Do - Build and maintain strong relationships with partners using our payment solutions. - Serve as the primary point of contact for partner inquiries, concerns, feedback, and escalated issues – and ensure timely follow-up and resolution. - Track and chase down unresolved issues across departments and external providers until closure. - Develop and maintain a deep understanding of partner workflows to anticipate and prevent potential issues. - Escalate system issues and advocate for partner needs within the organization. - Support partner onboarding and ensure successful integration with payment platforms. - Coordinate with other departments to proactively address risk and compliance issues. - Ensure partners are informed about regulatory changes and product updates. - Track partner interactions and maintain accurate records in CRM systems. - Prepare reports on partner engagement, support metrics, and satisfaction levels, and develop strategies to improve partner satisfaction and retention - Be a champion for integrating AI into the PRM team and procedures. Basic Qualifications - Bachelor’s degree in Business, Finance, Communications, or related field. - Proven experience in partner relationship management within the payments or fintech industry. - Strong understanding of payment platforms, transaction processing, and compliance requirements. - Proven experience in navigating cross-functional teams and third-party relationships to resolve customer or partner issues - Demonstrated accountability in managing and resolving complex partner challenges - Excellent communication and problem-solving skills. - Proficiency in CRM software and Microsoft Office Suite. Specifically strong excel skills. - Ability to manage multiple partner accounts and prioritize effectively. - High level of professionalism and partner-centric attitude. - Some travel could be required for company offsites and client visits (~20%). Preferred Qualifications - Experience with payment gateways, merchant services, or digital wallets. - Knowledge of PCI DSS, AML, and other regulatory standards. - Relevant certifications (e.g., CRM, CXM, Fintech, Salesforce). - Experience working with third-party vendors or service providers in payments or SaaS environment - Familiarity with issue tracking systems or escalation workflows Compensation, Benefits, and Work Environment Work Location & Flexibility Constellation Payments operates on a 100% remote-first model. We empower our employees with flexibility to work from home or a location of their choice within country of the job listing. Salary & Performance Incentives 💰 - Target Compensation: The On-Target Earnings (OTE) for this role is projected to be between $75k and $105k per year. - Compensation Structure: This range is inclusive of the base salary and variable compensation, such as a company-wide bonus or sales commission. The final compensation package will be commensurate with the candidate’s experience, capabilities, and location. Employee Benefits We are proud to offer a robust benefits package designed to support your well-being and financial future: - Health & Wellness ⚕️: Comprehensive medical, dental, vision, and life insurance plans to keep you and your family healthy. - Retirement Plan: Secure your future with our 401(k) plan, featuring a company match that's 100% yours from day one. - Paid Time Off (PTO) 🌴: Employees receive 15 paid vacation days, 5 paid sick days, and 1 paid personal day annually. - Company Ownership: Employees are invited to participate in our Employee Share Program (Ticker: TSE:CSU). Equal Opportunity & Legal Disclosures Constellation Payments is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We comply with the San Francisco Fair Chance Ordinance and will consider qualified applicants with criminal histories in a manner consistent with the requirements of this ordinance. This position does not offer visa sponsorship. All applicants must have pre-existing legal authorization to work in the United States. Our Culture “I’m willing to let you scratch or dent the car, but I won’t put you in a position where there is significant risk of you totaling it.” - Ray Dalio If this resonates with you, then you might have the grit we need for this role. Business Unit: Constellation Payment Processing - Canada Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain. Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service. Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees. Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.