360care

Role Description This position will lead Citizen’s Security Life Insurance Company (CSLICO) initiatives focused on operational excellence, efficiency, and scalability. This role is responsible for evaluating, designing, and implementing strategies that streamline workflows, reduce waste, and enhance performance across all Citizens Security Insurance departments. The role will be instrumental in driving sustainable growth and continuous improvement throughout the Citizen’s Security Insurance organization ensuring excellent customer service to our insured participants, partners, and customers. This role will lead the organization in transitioning to a new Insurance and Sales Platform for 360care and our Partner business. Responsibilities - Define and drive a prioritized process improvement roadmap aligned to Citizens Security Insurance objectives and growth strategy. - Partner with executive leadership to identify, scope, and deliver high-impact operational and customer experience improvements. - Lead cross-functional initiatives using Lean / Six Sigma and data-driven methodologies to eliminate inefficiencies and improve outcomes. - Lead end-to-end business execution for the transition and continuous optimization of the new insurance solution, in close partnership with cross-functional peers. - Standardize scalable best practices, operating models, and workflows across business units. - Oversee the design and continuous optimization of end-to-end customer journeys, ensuring seamless onboarding, issue resolution, and ongoing support. - Establish and monitor KPIs, dashboards, and performance metrics to inform decision-making and track value realization. - Drive digital enablement by partnering with IT and product teams to implement technology solutions that reduce manual work and enhance capabilities. - Lead change management efforts, ensuring effective adoption of new systems, processes, and ways of working. - Build organizational capability and accountability through identification of continuous improvement opportunities. - Ensure adherence to all compliance, regulatory, HIPAA, and PHI requirements. - Maintain strict confidentiality of sensitive information. - Support a remote work environment with reliable connectivity and responsiveness. - Demonstrate adaptability and contribute to additional responsibilities as needed. Qualifications - Bachelor’s degree in Business Administration, Healthcare Administration, or related field; Master’s degree preferred. - Minimal Travel. - Deep commitment to enhancing the lives of seniors through improved healthcare access and quality. - Demonstrated experience leading end-to-end process improvement initiatives with measurable impact on cost, cycle time, or operational performance. - Proven ability to drive cross-functional change and deliver results without direct authority over teams. - Experience implementing process changes in conjunction with system or platform changes, including business adoption. - Built and executed a prioritized pipeline of improvement initiatives, balancing quick wins and structural changes. - Strong understanding of operational KPIs and ability to translate data into actionable insights and sustained improvements. - Experience in insurance, healthcare, or other regulated, multi-state operating environments preferred. - Hands-on experience diagnosing root causes and implementing solutions using structured methodologies (Lean, Six Sigma, or equivalent). - Implemented process changes tied to technology or platform changes, including business adoption. - Ability to partner effectively with IT and business leaders to redesign workflows and improve system-enabled processes. - Track record of successfully driving adoption of new processes in operational teams and sustaining improvements over time in environments with competing priorities. - Excellent communication and influencing skills at all organizational levels. - Proven ability to enhance operational efficiencies and elevate customer satisfaction. Requirements - We will only employ those who are legally authorized to work in the United States. - Any offer of employment is conditional upon the successful completion of a background investigation and drug screening.

Overview The Senior Business Development Representative responsible for driving new business and helping nursing homes adopt and implement the Citizen Insurance product. They will work closely with the Vice President of Sales to educate nursing homes about the product, ensure smooth rollouts, and facilitate the enrollment process. All candidates must be willing to travel 70% of the time. Responsibilities - Sales & Business Development - Serve as Sales representative in the defined area(s). - Identify, target and close new nursing homes. - Help identify potential leads and opportunities for product adoption in target facilities. - Plan and execute "enrollment days." - Educate family members and guardians on the benefits available. - Conduct business in a professional, ethical and honest manner at all times. - Ensure enrollment targets are met or exceeded. - Account Expansion & Revenue Growth - Drive increased enrollment penetration within existing facilities. - Identify expansion opportunities across multi-facility ownership groups. - Monitor facility performance and implement growth action plans. - Provide regular updates and performance reports to internal and external stakeholders. - Client Education & Support - Educate nursing home staff (e.g., administrators, care managers) on the features and benefits through presentations and training sessions. - Assist clients with completion of enrollment forms as needed. - Provide ongoing support, address concerns, resolve any issues or questions and ensure proper utilization. - Route customers to the appropriate departments for further development and resolution. - Maintain professional relationships with existing customers, ensuring client satisfaction is met and maintained. - Event Planning & Execution - Oversee logistical details of enrollment events. - Ensure smooth operations, clear communication, and timely completion. - Cross-Functional Coordination (Revenue Support Focused) - Partner with operations, billing, and compliance to ensure smooth onboarding. - Escalate and resolve issues that impact enrollment, revenue, or client satisfaction. - Maintain strong working knowledge of: - Medicaid offset models - Insurance coverage structure - State-specific requirements - Compliance & Documentation - Ensure all enrollments comply with regulatory requirements. - Maintain accurate records of all interactions within CRM system. - Maintain strong knowledge of company services. - Actively support and comply with all components of the compliance program. - Maintain confidentiality; abide by HIPAA and PHI guidelines. - Maintain job knowledge by studying pertinent laws and state requirements. - Administrative & Operational Tasks - Travel 85% of the time. - No direct reports. - Complete pre-calls to responsible parties. - Follow up to ensure receipt of materials. - Maintain a reliable, nonpublic high-speed internet connection. - Licensing & Legal Requirements - Must acquire Health Insurance license within 45 days of employment. - Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy. - Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times. - To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager. - Reacts positively to change and performs other duties as assigned. Qualifications - Bachelor’s degree or equivalent experience preferred. - 5+ years of sales experience. - Strong communication, presentation, and customer service skills. - Comfortable making frequent phone calls and meeting deadlines. - Goal-oriented, self-motivated, and able to multitask and solve problems. - High attention to detail with strong computer and CRM proficiency. - Reliable transportation, valid driver’s license, and auto insurance required. - Proactive, accountable, and able to follow through effectively. - Excellent interpersonal, oral, and written communication skills. - Must be detail oriented and self-motivated. - Excellent customer service skills. - Anticipate needs in a proactive manner to increase satisfaction. - The Company reserves the right to modify any bonus/commission structure prospectively at any time for any reason. A bonus/commission is not considered earned until it is paid, and the employee remains with the Company at the time of payment - Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.

Overview This position is responsible for helping nursing homes adopt and implement the Citizen Insurance product. They will work closely with the Sales Manager to educate nursing homes about the product, ensure smooth rollouts, and facilitate the enrollment process. Responsibilities - Serve as Sales representative in the defined area. - Must have Health Insurance license within 45 days of employment. - Travel 85% of the time. - No direct reports. - Partner with the sales team to introduce and promote the Citizen Insurance product to nursing homes. - Help identify potential leads and opportunities for product adoption in target facilities. - Educate nursing home staff (e.g., administrators, care managers) on the features and benefits of the Citizen Insurance product. - Conduct informational presentations or training sessions to ensure the staff understands how the product works. - Plan and execute "enrollment days," where nursing home residents and staff are assisted in signing up for the Citizen Insurance product. - Oversee the logistical details of enrollment events, ensuring smooth operations, clear communication, and timely completion. - Build and maintain strong relationships with nursing home administrators and staff to ensure continued satisfaction and support for the product. - Provide ongoing support, address concerns, and ensure that nursing homes are properly utilizing the Citizen Insurance product. - Monitor progress and results of product rollouts, including enrollment numbers and feedback from nursing homes. - Provide regular updates and performance reports to internal stakeholders (e.g., sales managers, product teams). - Ensure that all enrollments comply with applicable regulatory requirements and that all necessary documentation is properly completed. - Maintain accurate records of all interactions with nursing homes and clients. - Be available to resolve any issues or questions from nursing homes regarding the Citizen Insurance product, enrollment process, or related systems. - Maintain professional relationships with existing customers within designated region. - Provide accurate and timely reporting. - Assist clients with completion of enrollment forms as needed. - Ensure client satisfaction is met and maintained. - Conduct business in a professional, ethical and honest manner at all times. - Understand and maintain awareness of customer needs, qualifications and requirements. - Route customers to the appropriate departments for further development and resolution. - Educate family members and guardians on the benefits available to those residing at the facilities we service. - Responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment. - Maintains and improves quality results by following standards, recommending improved policies and procedures. - Maintain job knowledge by studying pertinent laws and differing state requirements, participating in routine educational requirements by law. - Maintains equipment and systems by troubleshooting, reporting and tracking problems. - Completes pre-calls to responsible parties for nursing home residents to inform them of the benefit programs. - Follow up to make sure prospects have received materials sent to them. - Maintains strong knowledge of company services provided to customer. - Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy. - Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times. - To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager. - Reacts positively to change and performs other duties as assigned. Qualifications - Bachelors Degree or equivalent work experience in related field preferred; High school diploma or equivalent required. - 3 years of healthcare sales experience. - Proven sales experience with established track record of over-achieving quotas. - Must have Health Insurance License within 45 days of employment. - Strong phone presence and experience making multiple calls per day. - Excellent communication (verbal, written, and listening), presentation and computer skills. - Sensitive to deadlines and completed reporting in a timely manner. - Must be goal oriented and have a passion to help others. - Must be self-motivated and able to problem solve, multi-task. - High attention to detail and strong customer service skills. - Strong computer skills required. - Familiar with Salesforce or similar CRM. - Must have own transportation, good driving record and auto insurance. - Ability to work independently and with other team members. - Excellent interpersonal, oral, and written communication skills. - Must be detail oriented and self-motivated. - Excellent customer service skills. - Anticipate needs in a proactive manner to increase satisfaction. - Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems. We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen. We are an equal opportunity employer.

Role Description This position is responsible for helping nursing homes adopt and implement the Citizen Insurance product. They will work closely with the Sales Manager to educate nursing homes about the product, ensure smooth rollouts, and facilitate the enrollment process. - Serve as Sales representative in the defined area. - Must have Health Insurance license within 45 days of employment. - Travel 85% of the time. - No direct reports. - Partner with the sales team to introduce and promote the Citizen Insurance product to nursing homes. - Help identify potential leads and opportunities for product adoption in target facilities. - Educate nursing home staff (e.g., administrators, care managers) on the features and benefits of the Citizen Insurance product. - Conduct informational presentations or training sessions to ensure the staff understands how the product works. - Plan and execute "enrollment days," where nursing home residents and staff are assisted in signing up for the Citizen Insurance product. - Oversee the logistical details of enrollment events, ensuring smooth operations, clear communication, and timely completion. - Build and maintain strong relationships with nursing home administrators and staff to ensure continued satisfaction and support for the product. - Provide ongoing support, address concerns, and ensure that nursing homes are properly utilizing the Citizen Insurance product. - Monitor progress and results of product rollouts, including enrollment numbers and feedback from nursing homes. - Provide regular updates and performance reports to internal stakeholders (e.g., sales managers, product teams). - Ensure that all enrollments comply with applicable regulatory requirements and that all necessary documentation is properly completed. - Maintain accurate records of all interactions with nursing homes and clients. - Be available to resolve any issues or questions from nursing homes regarding the Citizen Insurance product, enrollment process, or related systems. - Maintain professional relationships with existing customers within designated region. - Provide accurate and timely reporting. - Assist clients with completion of enrollment forms as needed. - Ensure client satisfaction is met and maintained. - Conduct business in a professional, ethical and honest manner at all times. - Understand and maintain awareness of customer needs, qualifications and requirements. - Route customers to the appropriate departments for further development and resolution. - Educate family members and guardians on the benefits available to those residing at the facilities we service. - Responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment. - Maintains and improves quality results by following standards, recommending improved policies and procedures. - Maintain job knowledge by studying pertinent laws and differing state requirements, participating in routine educational requirements by law. - Maintains equipment and systems by troubleshooting, reporting and tracking problems. - Completes pre-calls to responsible parties for nursing home residents to inform them of the benefit programs. - Follow up to make sure prospects have received materials sent to them. - Maintains strong knowledge of company services provided to customer. - Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy. - Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times. - To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager. - The Company reserves the right to modify any bonus/commission structure prospectively at any time for any reason. A bonus/commission is not considered earned until it is paid, and the employee remains with the Company at the time of payment. - If the Employee voluntarily terminates employment with the Company within 12 months of his/her start date, the Employee shall reimburse the Company in the amount of $6,000 for the cost of the insurance exam and study materials and for the salary received during the time Employee was studying for the exam. The employee specifically agrees that the Company is allowed to deduct such amount from any amount due to Employee after he/she has provided his/her resignation notice. - Reacts positively to change and performs other duties as assigned. Qualifications - Bachelors Degree or equivalent work experience in related field preferred; High school diploma or equivalent required. - 3 years of healthcare sales experience. - Strong phone presence and experience making multiple calls per day. - Excellent communication (verbal, written, and listening), presentation and computer skills. - Sensitive to deadlines and completed reporting in a timely manner. - Must be goal oriented and have a passion to help others. - Must be self-motivated and able to problem solve, multi-task. - High attention to detail and strong customer service skills. - Strong computer skills required. - Familiar with Salesforce or similar CRM. - Must have own transportation, good driving record and auto insurance. - Ability to work independently and with other team members. - Excellent interpersonal, oral, and written communication skills. - Must be detail oriented and self-motivated. - Excellent customer service skills. - Anticipate needs in a proactive manner to increase satisfaction. - Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems. - We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

Overview This position is responsible for creating all medical schedules, confirming patient visits, and reviewing schedules with facilities for multiple locations. Responsibilities - Creation of schedules for all clinical specialties. - Maintains rotation of facilities and patients visits to ensure providers are scheduled appropriately. - Schedules multiple specialties at multiple locations with multiple providers. - Obtains physician orders to treat patients. - Stays current with EMR functionality and processes. - Work under time restraint and follow a multiple step process from start to finish. - Responsible for using electronic health record system. - Checking eligibility for every scheduled resident and submitting prior authorization when applicable. - Follow up with facilities and field staff through email and telephone communications. - Assist with daily operations. - Adhere to policy changes and improvements. - Demonstrate excellent customer service. - Must be able to work in a high-volume environment with multiple locations. - Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy. - Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times. - To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager. - Reacts positively to change and performs other duties as assigned. Qualifications - Minimum High School Diploma required, college degree or experience preferred. - Front or back office medical experience required (optometry, podiatry, and/or audiology office experience a plus) - Electronic Medical Records experience required. - Medical scheduling experience required. - Critical thinking/Solutions-based skills required for a time sensitive environment. - Strong time management skills - Ability to multi-task and work within a fast-paced environment - Strong attention to detail - Must be deadline driven and have a sense of urgency. - Must have excellent communication skills both written and oral. - Proficiency with Microsoft Office Suite required. - Strong computer skills with Excel, Word, Outlook We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

Overview This position is responsible for helping nursing homes adopt and implement the Citizen Insurance product. They will work closely with the Sales Manager to educate nursing homes about the product, ensure smooth rollouts, and facilitate the enrollment process. Responsibilities - Serve as Sales representative in the defined area. - Must have Health Insurance license within 45 days of employment. - Travel 85% of the time. - No direct reports. - Partner with the sales team to introduce and promote the Citizen Insurance product to nursing homes. - Help identify potential leads and opportunities for product adoption in target facilities. - Educate nursing home staff (e.g., administrators, care managers) on the features and benefits of the Citizen Insurance product. - Conduct informational presentations or training sessions to ensure the staff understands how the product works. - Plan and execute "enrollment days," where nursing home residents and staff are assisted in signing up for the Citizen Insurance product. - Oversee the logistical details of enrollment events, ensuring smooth operations, clear communication, and timely completion. - Build and maintain strong relationships with nursing home administrators and staff to ensure continued satisfaction and support for the product. - Provide ongoing support, address concerns, and ensure that nursing homes are properly utilizing the Citizen Insurance product. - Monitor progress and results of product rollouts, including enrollment numbers and feedback from nursing homes. - Provide regular updates and performance reports to internal stakeholders (e.g., sales managers, product teams). - Ensure that all enrollments comply with applicable regulatory requirements and that all necessary documentation is properly completed. - Maintain accurate records of all interactions with nursing homes and clients. - Be available to resolve any issues or questions from nursing homes regarding the Citizen Insurance product, enrollment process, or related systems. - Maintain professional relationships with existing customers within designated region. - Provide accurate and timely reporting. - Assist clients with completion of enrollment forms as needed. - Ensure client satisfaction is met and maintained. - Conduct business in a professional, ethical and honest manner at all times. - Understand and maintain awareness of customer needs, qualifications and requirements. - Route customers to the appropriate departments for further development and resolution. - Educate family members and guardians on the benefits available to those residing at the facilities we service. - Responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment. - Maintains and improves quality results by following standards, recommending improved policies and procedures. - Maintain job knowledge by studying pertinent laws and differing state requirements, participating in routine educational requirements by law. - Maintains equipment and systems by troubleshooting, reporting and tracking problems. - Completes pre-calls to responsible parties for nursing home residents to inform them of the benefit programs. - Follow up to make sure prospects have received materials sent to them. - Maintains strong knowledge of company services provided to customer. - Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy. - Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times. - To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager. - The Company reserves the right to modify any bonus/commission structure prospectively at any time for any reason. A bonus/commission is not considered earned until it is paid, and the employee remains with the Company at the time of payment. - If the Employee voluntarily terminates employment with the Company within 12 months of his/her start date, the Employee shall reimburse the Company in the amount of $6,000 for the cost of the insurance exam and study materials and for the salary received during the time Employee was studying for the exam. The employee specifically agrees that the Company is allowed to deduct such amount from any amount due to Employee after he/she has provided his/her resignation notice. - Reacts positively to change and performs other duties as assigned. Qualifications - Bachelors Degree or equivalent work experience in related field preferred; High school diploma or equivalent required. - 3 years of healthcare sales experience. - Strong phone presence and experience making multiple calls per day. - Excellent communication (verbal, written, and listening), presentation and computer skills. - Sensitive to deadlines and completed reporting in a timely manner. - Must be goal oriented and have a passion to help others. - Must be self-motivated and able to problem solve, multi-task. - High attention to detail and strong customer service skills. - Strong computer skills required. - Familiar with Salesforce or similar CRM. - Must have own transportation, good driving record and auto insurance. - Ability to work independently and with other team members. - Excellent interpersonal, oral, and written communication skills. - Must be detail oriented and self-motivated. - Excellent customer service skills. - Anticipate needs in a proactive manner to increase satisfaction. - Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems. We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

Overview This position is responsible for helping nursing homes adopt and implement the Citizen Insurance product. They will work closely with the Sales Manager to educate nursing homes about the product, ensure smooth rollouts, and facilitate the enrollment process. Responsibilities - Serve as Sales representative in the defined area. - Must have Health Insurance license within 45 days of employment. - Travel 85% of the time. - No direct reports. - Partner with the sales team to introduce and promote the Citizen Insurance product to nursing homes. - Help identify potential leads and opportunities for product adoption in target facilities. - Educate nursing home staff (e.g., administrators, care managers) on the features and benefits of the Citizen Insurance product. - Conduct informational presentations or training sessions to ensure the staff understands how the product works. - Plan and execute "enrollment days," where nursing home residents and staff are assisted in signing up for the Citizen Insurance product. - Oversee the logistical details of enrollment events, ensuring smooth operations, clear communication, and timely completion. - Build and maintain strong relationships with nursing home administrators and staff to ensure continued satisfaction and support for the product. - Provide ongoing support, address concerns, and ensure that nursing homes are properly utilizing the Citizen Insurance product. - Monitor progress and results of product rollouts, including enrollment numbers and feedback from nursing homes. - Provide regular updates and performance reports to internal stakeholders (e.g., sales managers, product teams). - Ensure that all enrollments comply with applicable regulatory requirements and that all necessary documentation is properly completed. - Maintain accurate records of all interactions with nursing homes and clients. - Be available to resolve any issues or questions from nursing homes regarding the Citizen Insurance product, enrollment process, or related systems. - Maintain professional relationships with existing customers within designated region. - Provide accurate and timely reporting. - Assist clients with completion of enrollment forms as needed. - Ensure client satisfaction is met and maintained. - Conduct business in a professional, ethical and honest manner at all times. - Understand and maintain awareness of customer needs, qualifications and requirements. - Route customers to the appropriate departments for further development and resolution. - Educate family members and guardians on the benefits available to those residing at the facilities we service. - Responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment. - Maintains and improves quality results by following standards, recommending improved policies and procedures. - Maintain job knowledge by studying pertinent laws and differing state requirements, participating in routine educational requirements by law. - Maintains equipment and systems by troubleshooting, reporting and tracking problems. - Completes pre-calls to responsible parties for nursing home residents to inform them of the benefit programs. - Follow up to make sure prospects have received materials sent to them. - Maintains strong knowledge of company services provided to customer. - Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy. - Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times. - To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager. - Reacts positively to change and performs other duties as assigned. Qualifications - Bachelors Degree or equivalent work experience in related field preferred; High school diploma or equivalent required. - 3 years of healthcare sales experience. - Proven sales experience with established track record of over-achieving quotas. - Must have Health Insurance License within 45 days of employment. - Strong phone presence and experience making multiple calls per day. - Excellent communication (verbal, written, and listening), presentation and computer skills. - Sensitive to deadlines and completed reporting in a timely manner. - Must be goal oriented and have a passion to help others. - Must be self-motivated and able to problem solve, multi-task. - High attention to detail and strong customer service skills. - Strong computer skills required. - Familiar with Salesforce or similar CRM. - Must have own transportation, good driving record and auto insurance. - Ability to work independently and with other team members. - Excellent interpersonal, oral, and written communication skills. - Must be detail oriented and self-motivated. - Excellent customer service skills. - Anticipate needs in a proactive manner to increase satisfaction. - Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems. We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen. We are an equal opportunity employer.

Overview This role will partner with clinical and operational leadership to drive margin expansion, revenue cycle optimization, and strategic growth. This is a high-impact role for a finance professional who understand that healthcare economics – capitation models, provider compensation, and patient volume dynamics – require specialized expertise distinct from insurance or corporate finance. This role is uniquely focused on operational finance for healthcare delivery. You will translate complex clinical data into actional financial strategies while building the analytical infrastructure needed to support continued practice acquisitions and organic growth. Responsibilities - Own P&L management, budgeting, and forecasting for 360 Care physician practices. - Develop and maintain practice-level financial models incorporating capitation revenue, fee-for-service billing, and provider compensation structures. - Build rolling forecasts integrating patient census, test volumes, and provider productivity metrics. - Lead monthly variance analysis and communicate financial performance to operational leadership. - Serve as primary financial advisor to Healthcare Operations leadership (VP of Health Services). - Translate clinical operational data into actionable financial insights and strategic recommendations. - Part with VP & FP&A to ensure healthcare financial data integrates seamlessly into consolidated corporate reporting and board packages. - Lead deep-dive analyses into service-line profitability, payer mix performance, and reimbursement trends. - Identify revenue leakage in the billing-to-collections cycle and partner with operations to remediate. - Monitor capitation payment accuracy and reconcile against premium data from insurance operations. - Analyze unit economics including revenue per procedure, cost per test, and provider productivity benchmarks. - Lead financial due diligence for physician practice and clinical service acquisitions. - Develop valuation models incorporating patient panels, payer mix, and provider compensation structures. - Manage post-acquisition financial integration including system onboarding and chart of accounts mapping. - Track synergy realization and integration milestones against acquisition business cases. - Design and implement dashboard-style reporting providing real-time visibility into clinical productivity and labor utilization. - Collaborate with Strategy team to integrate operational metrics with financial performance indicators in Power BI. - Develop key performance indicators bridging operational activity to financial results. - Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy. - Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times. - To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager. - Reacts positively to change and performs other duties as assigned. Qualifications - Bachelor’s degree in Accounting, Finance, or Economics required. - CPA, MBA, or CFA preferred but not required. - 7-10 years of progressive finance experience with specific expertise in healthcare operational finance. - Demonstrated experience with multi-site physician practices, clinical laboratories, or healthcare service organizations. - Proven track record isolating and analyzing unit economics in healthcare settings (revenue per procedure, cost per test, provider productivity). - Experience with M&A due diligence and post-acquisition integration, particularly onboarding small practices into larger platforms. - Background in capitation-based payment models and fee-for-service billing strongly preferred. - Advanced financial modeling capabilities including scenario analysis and driver-based forecasting. - Familiarity with healthcare billing data, revenue cycle systems, and practice management platforms (NextGen experience a plus). - Proficiency in Excel; experience with Power BI or similar business intelligence tools preferred. - Strong executive presentation and communication skills. - Excellent interpersonal, oral, and written communication skills. - Must be detail oriented and self-motivated. - Excellent customer service skills. - Anticipate needs in a proactive manner to increase satisfaction. - The Company reserves the right to modify any bonus/commission structure prospectively at any time for any reason. A bonus/commission is not considered earned until it is paid, and the employee remains with the Company at the time of payment - Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems. #indeed1

Overview The Corporate Account Manager serves as the primary relationship manager for the organization’s largest corporate nursing home partners. This role is responsible for developing and maintaining strong partnerships with corporate leadership teams and ensuring alignment between corporate organizations, their individual facilities, and internal account management teams. This position focuses on relationship management, service delivery, issue resolution, and operational coordination for corporate partners who own or manage multiple nursing home facilities in the company’s markets. This role acts as a strategic liaison between corporate partners, facility-level staff, and internal Account Representatives, ensuring consistent communication, proactive problem resolution, and a high level of service across the organization’s largest accounts. Responsibilities Corporate Relationship Management - Serve as the primary relationship contact for assigned corporate nursing home organizations. - Build and maintain trusted partnerships with corporate leadership, regional managers, and key operational contacts. - Conduct regular check-ins with corporate partners to review operational issues, trends, and opportunities for improvement. - Develop a deep understanding of each corporate partner’s organizational structure, decision-making processes, and operational priorities. Account Coordination & Oversight - Support the management of the organization’s top corporate accounts and their associated nursing home facilities. - Coordinate with internal Account Representatives who work directly with individual nursing homes to ensure consistent communication and service. - Ensure that corporate partners receive consistent messaging, timely responses, and coordinated support across facilities. - Monitor account performance indicators such as enrollment trends, billing questions, and service concerns. Issue Resolution & Escalation Management - Act as a central point of coordination for escalated issues impacting multiple facilities or requiring corporate-level engagement. - Work cross-functionally with internal departments (billing, eligibility, operations, compliance, and partner relations) to resolve issues impacting corporate accounts. - Proactively identify patterns or recurring issues across facilities and develop solutions to address them. Strategic Partner Support - Collaborate with internal leadership to support corporate-level initiatives, program changes, and operational improvements. - Provide corporate partners with updates regarding policy changes, program enhancements, or operational updates that impact their facilities. - Assist in onboarding new facilities under corporate ownership. Internal Collaboration - Serve as a resource and support partner to internal Account Representatives and Partner Relations Specialists. - Help ensure alignment between corporate expectations and facility-level operational processes. - Facilitate communication between corporate partners and internal teams when addressing complex issues. Data Monitoring & Reporting - Monitor account activity and identify trends across corporate partners’ facilities. - Provide insights to leadership regarding account performance, service challenges, and operational improvement opportunities. - Maintain accurate records of corporate contacts, organizational structures, and key communications. Additional Responsibilities - Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy. - Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times. - To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager. - Reacts positively to change and performs other duties as assigned. Qualifications - 3–5+ years of experience in relationship management, healthcare operations, revenue cycle, or client services. - Experience working with long-term care facilities, nursing homes, or healthcare organizations strongly preferred. - Experience managing relationships with corporate or multi-location clients preferred. Skills & Competencies - Strong relationship-building and stakeholder management skills. - Ability to work effectively with corporate leadership, facility staff, and internal teams. - Excellent communication and presentation skills. - Strong organizational and problem-solving abilities. - Ability to manage multiple accounts and priorities simultaneously. - Experience working in regulated healthcare environments preferred. - Excellent interpersonal, oral, and written communication skills. - Must be detail oriented and self-motivated. - Excellent customer service skills. - Anticipate needs in a proactive manner to increase satisfaction. - The Company reserves the right to modify any bonus/commission structure prospectively at any time for any reason. A bonus/commission is not considered earned until it is paid, and the employee remains with the Company at the time of payment - Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.

Overview We are seeking a highly motivated, customer oriented, driven and professional Inside Sales Representative to join our team! At 360care/ Citizens Security Insurance Company, our Inside Sales Representatives are responsible for phone sales, following up on prospects and assisting with enrollment forms. All candidates must be willing to obtain a sate Life & Health Insurance license. The company will cover the cost of required study materials and the licensing exam. What we provide: - Remote work environment - Base Salary + Commission - Paid time off - 7 paid Holidays - 2 Floating holidays - Medical, Dental and Vision benefits - 401K Applicants must reside in one of the following states to be considered: KY, IN, OH, TN, AL, GA, KS, MO, NE, SC, NC, WV, VA, PA, MD, TX, MI. Responsibilities Essential Job Functions: - Sourcing new sales opportunities and establishing leads through outbound calls, emails and follow up. - Must have Health Insurance license within 45 days of employment. - Develop sales opportunities by researching and identifying potential sales, soliciting new leads and building relations. - Understand and maintain awareness of customer needs, qualifications and requirements. - Assess competitors by analyzing and summarizing competitor benefits then identifying sales opportunities. - Route customers to the appropriate departments for further development and resolution. - Educate family members and guardians on the benefits available to those residing at the facilities we service. - Responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment. - Maintains and improves quality results by following standards; recommending improved policies and procedures. - Maintain job knowledge by studying pertinent laws and differing state requirements; participating in routine educational requirements by law. - Maintains equipment and systems by troubleshooting, reporting and tracking problems. - Completes pre-calls to responsible parties for nursing home residents to inform them of the benefit programs. - Follow up to make sure prospects have received materials sent to them. - Assist with enrollment forms when needed and answer any questions from prospects. - Maintains strong knowledge of company services provided to customer. - Actively supports and complies with all components of the Company compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy. - Maintains confidentiality of all information; always abides with HIPAA and PHI guidelines. - To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager. - Reacts positively to change and performs other duties as assigned. Qualifications Minimum Qualifications: - BA/BS degree or equivalent work experience preferred; High school diploma required. - Proven inside sales experience preferred with established track record of over-achieving quota preferred. - Strong phone presence and experience making multiple calls per day. - High attention to detail and strong customer service skills. - Excellent verbal, written and listening communication skills. - Ability to multi-task, prioritize and manage time effectively. - Strong computer skills required. - Familiar with Salesforce or similar CRM. - Demonstrated success with health insurance sales preferred but not required. We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.