Jonas Software

• Define and execute the company's product, market, and innovation strategy. • Establish the strategic vision for the company's next generation of commercial construction and field service management solutions. • Lead the transformation of the organization from traditional software development practices to an AI-enabled operating model. • Develop and maintain a multi-year product strategy aligned with corporate growth objectives. • Serve as a key member of the executive leadership team contributing to overall corporate strategy. • Own product portfolio prioritization and investment decisions. • Define the roadmap for AI-enabled workflows and intelligent business automation. • Maintain direct relationships with strategic customers and industry leaders. • Collaborate with Sales and Marketing on go-to-market strategy, positioning, packaging, pricing, and competitive differentiation. • Lead Product Management, Product Operations, Business Analysis, User Experience, and Product Innovation functions.

• Build and maintain backend services for a new SaaS platform using C#/.NET • Contribute to event-sourced and CQRS-based application features • Apply Domain-Driven Design principles with guidance from senior engineers • Implement clean, maintainable domain logic, APIs, message handlers, and integrations • Work with PostgreSQL, RabbitMQ, Docker, and AWS-based services • Write automated tests and use AI-assisted tools to help generate, review, and improve test coverage • Use AI-first engineering practices, including code assistance, documentation support, workflow automation, and productivity tooling • Participate in code reviews and provide thoughtful, constructive feedback • Collaborate with product, design, QA, and engineering teammates to deliver reliable features • Troubleshoot issues in development and production environments with support from the team • Contribute to engineering standards, documentation, and team best practices • Take ownership of assigned features from development through deployment

• Manage all phases of application and data implementation projects from initiation to closure while leveraging best PM practice standards and processes • Develop detailed project plans, identify resources needed, assign individual responsibilities, project schedules, estimates, and resource plans • Create project deliverables that meet/exceed the project sponsor's specified expectations • Engage project stakeholders and communicate project updates to ensure buy in and project success • Successfully manage project changes, risks, issues and actions • Work with sales to ensure projects are properly scoped • Continually seek opportunities to increase client satisfaction and deepen client relationships • Report project status, roadblocks and milestones to the project stakeholder and sponsors throughout the course of the project

• Establish a track record of meeting and exceeding monthly, quarterly, and annual sales targets. • Understand customer needs and business workflows to effectively position EZFacility’s software solutions. • Lead product demonstrations to showcase software capabilities in a virtual environment. • Follow up on sales leads, develop and deploy targeted campaigns, and nurture relationships with potential customers. • Identify and target potential customers through research, networking, and cold calling. • Overcome objections, negotiate contracts, and employ closing techniques to win deals. • Build the foundation for lasting client relationships, brand loyalty, and referrals. • Develop expert-level knowledge of EZFacility’s software products, features, and updates. • Maintain detailed records of prospect and client interactions in Salesforce and other applications. • Attend industry trade shows to generate leads, produce sales, and promote EZFacility. • Stay abreast of industry trends, competitor products, and market conditions. • Collaborate with training and accounts teams to ensure a smooth transition to onboarding and post-sales success. • Document customer feedback and requirements to help inform product development. • Work with marketing to optimize communications, promotions, and lead nurturing campaigns.

• Serve as the escalation point for Tier 1 technical support issues. • Troubleshoot payment gateway, API, webhook, tokenization, and transaction processing issues. • Analyze logs, API calls, and transaction data to identify root causes. • Collaborate with Engineering, QA, and Product teams to resolve issues. • Assist merchants and partners with integrations, SDK configuration, and best practices. • Update internal documentation and knowledge base resources. • Provide recurring issue feedback to product teams. • Participate in on-call rotation as required. • Performs additional responsibilities as assigned by leadership to support departmental and organizational objectives.

• Oversee and implement comprehensive marketing strategies and campaigns for golf course and simulator clients. • Manage and support the company’s Email and SMS platform, Club Caddie Marketing (Campaign Monitor). • Collaborate with course operators to understand their business needs, develop tailored marketing plans, execute campaigns, and train clients to use our tools effectively. • Conduct monthly review meetings with clients to discuss performance, optimize campaigns, and plan upcoming events. • Create compelling, on-brand content for email, SMS, social media, and digital campaigns that drive engagement and revenue. • Monitor and analyze campaign performance, tracking key metrics and providing regular reports and insights.

• documenting functionality through written and automated test cases • training documents and client facing release notes • Perform testing on various browsers and devices to simulate administrative and end user actions • Review product requirement documents to ensure testability and thoroughness • Validate positive and negative expectations during testing and accurately document in user stories • Collaborate with Client Service team to triage and reproduce client reported defects • Collaborate with Software Development and Product teams to plan enhancements and bug fixes • Understand the end user, and advocate for their workflow during planning • Develop test plans, use cases, repeatable manual test scripts and test reports on multiple projects of varying size • Write training materials and internal documentation of new features

• Reach out to customer leads through cold calling • Contact clients via video chat, phone call, e-mail, or social media or visit them physically. • Coordinate sales effort with sales management • Engage potential customers in a professional manner with all aspects of our ERP software application - Steel Manager III. • The interpersonal skills to be able to speak comfortably and build rapport with a wide variety of people including 4GL staff, existing customers and potential customers. • An energetic person that has a hunter approach to prospect for potential customers in North America. • Great at cold calling and the perseverance to build relationships with prospective customers even in the face of resistance. • Self-motivated - is seen as a direct, truthful individual, can effectively work remotely • Excellent written communication skills and the ability to clearly and concisely discuss all aspects of our ERP application. • The drive to consistently attain budgeted sales and goals. • Stay up to date on all products and services offered

• Drive applied AI outcomes across the business units • Own the design and delivery of a customer intelligence and knowledge aggregator platform • Facilitate workshops across the portfolio • Run AI Maturity assessments and AI Maturity Tool surveys

• Oversee customer support performance, SLAs, and escalation processes, ensuring high responsiveness and resolution quality. • Monitor and continuously improve KPIs such as CSAT, case volume trends, response and resolution time, deflection rate, and support cost per user. • Lead the implementation and training process to ensure successful product adoption and measurable customer outcomes. • Build and mentor a high-performing customer-facing team with clear performance metrics and growth paths. • Define and execute a unified strategy for Support and Implementation aligned with business goals and customer outcomes.