• Provide Level 2 and 3 support for escalated issues involving Windows Server environments, networking, firewall, virtualization, and cloud services. • Diagnose and resolve complex technical problems efficiently, documenting solutions for future reference. • Participate in technical projects such as system upgrades, migrations, and deployments, ensuring successful execution within scope and deadlines. • Use ticketing system to communicate with clients, manage schedule and workload, and to compile detailed notes. Answer phones to assist clients with technical issues. • Contribute to internal documentation and knowledge bases to support team development and faster issue resolution. • Identify opportunities to improve workflows and service delivery processes for greater efficiency and client satisfaction. • Operate as part of the team responsible for the continued maintenance, operation, and security of client systems. • Implement support tools and automation required to deliver on SLAs. • Participate in shared 24x7 weekly on-call schedules. • Complete other duties as assigned.

Coupa System Administrator Department: Procurement Employment Type: Permanent - Full Time Location: Pune Description Davies US is looking for an experienced Coupa System Administrator for management of procurement data, reporting needs and Coupa procurement system. The ideal candidate will have experience with data management, Coupa software and have a strong technical background. Reporting to the Procurement Analyst & Coupa System Manager, you will be responsible for ensuring Coupa system configuration and operational performance to meet business procurement needs as well as delivery of supplier spend insights providing opportunity analysis to the procurement function. To be successful in this role, you need to be proactive, independent, and takes initiative with consistent follow through, superb communication skills, verbal and written, conducted in a timely manner and have superior time management skills with capability of working with and meeting deadlines. You must have extensive experience in a similar role, managing Coupa or a similar management system, experience with user management, including creating and managing user accounts, roles, and permissions and knowledge of Coupa's reporting and analytics capabilities. Additionally, you will need to have exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment, excellent team player with interpersonal skills and a high-level attention to detail and problem-solving skills. This role is a full-time, home-based position. Key Responsibilities - Manage and maintain the Coupa procurement system to include supplier migration to Coupa and catalogue management - Work with stakeholders to identify and implement system changes and improvements - Ensure that the system is configured to meet our procurement needs - Provide end-user support, including troubleshooting and issue resolution - Train end-users on system functionality and best practices - Develop and maintain system documentation, including standard operating procedures and training materials - Manage user accounts, roles, and permissions - Identify target vendors for use of Coupa and its invoice management solution. Carry out all steps necessary to enroll them, to include supplier engagement, system maintenance, testing, query resolution etc - Ensure system security and data integrity including query management of ERP interfaces - Manage the timely upgrade of Coupa releases including testing approvals and knowledge of new Coupa features - Produce accurate and timely supplier and spend analytics reports, including Procurement monthly reports, KPI’s and others as required - Optimized, collaborative, strong, and sustainable relationships developed and maintained with end-users and internal/external stakeholders across all areas of the business - Purchase Order Management including conversion of requisitions to purchase orders where appropriate and management of queries regarding receipting, PO closures and cancellations - Exhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together - Perform other duties as assigned Skills, Knowledge & Expertise Required - 5+ Years experience in Coupa Administration. - Extensive experience in a similar role, managing Coupa or a similar management system - Experience with user management, including creating and managing user accounts, roles, and permissions. - Knowledge of Coupa's reporting and analytics capabilities Preferred - Bachelor's degree in a relevant field, such as computer science or business administration - Strong technical skills, including proficiency in SQL and experience in system integration query management - Excellent project management skills, with the ability to manage complex projects from start to finish - Knowledge of Coupa's reporting and analytics capabilities - Strong communication skills, with the ability to communicate complex technical information to both technical and non-technical stakeholders - Ability to work independently and in a team environment - Extensive experience in a similar role, managing Coupa or a similar management system - Experience with user management, including creating and managing user accounts, roles, and permissions. - Knowledge of Coupa's reporting and analytics capabilities

• Process MACD (Move, Add, Change, Delete) requests to ensure accurate and timely updates to network configurations • Perform general troubleshooting to identify and resolve network issues, ensuring minimal downtime • Monitor network performance using various tools and techniques to detect and address anomalies • Implement strategies to minimize network latency, ensuring optimal data transmission speeds • Configure and maintain network infrastructure components, including routers, switches, and firewalls • Collaborate with cross-functional teams to align network solutions with business objectives • Develop and maintain network documentation, including diagrams, configurations, and procedures • Provide technical support and guidance to end-users and other IT staff • Stay current with emerging network technologies, trends, and best practices • Participate in the procurement and evaluation of network hardware and software • Ensure compliance with network security policies, standards, and regulations • Conduct regular network audits and assessments to identify areas for improvement • Contribute to the continuous improvement of network operations and processes • Perform routine maintenance and updates to network equipment and software • Assist in the development and implementation of disaster recovery and business continuity plans

• Responsible for designing, implementing, and maintaining robust Identity and Access Management (IAM) solutions. • Ensure secure, compliant, and efficient authentication and authorization processes across hybrid and multi-cloud environments. • Design, evolve, and maintain the company's IAM architecture aligned with security best practices. • Implement and maintain RBAC (Role-Based Access Control) models. • Manage and configure IAM tools such as Okta and Ping Identity. • Ensure secure integration of internal and external applications with IAM solutions. • Develop automation scripts for provisioning, deprovisioning, and access reviews using Python, PowerShell, or similar languages. • Operate IAM services within AWS and support expansion into Azure. • Apply secure identity practices across multi-cloud environments. • Implement and maintain IAM governance, policies, and regulatory compliance processes. • Support internal and external audits and access review cycles. • Collaborate with engineering, security, and business teams to ensure secure and efficient identity workflows.