Visa

Role Description The Depositary squad is responsible for the card receivables domain within Pismo/Visa’s processing platform, managing the registration, lifecycle, and integration of these assets with the financial market. The team focuses on evolving a microservices-based ecosystem, driving platform modernization, improving system resilience, and expanding product capabilities. It also supports key flows such as receivables blocking/unblocking and integrations with acquirers, enabling financial solutions for merchants and credit operations. What You'll Do: - Strong learning ability and genuine technical curiosity. - Solid programming fundamentals (OOP, basic data structures and algorithms) in Java or Go. - A habit of writing tested, readable code, and openness to feedback in code reviews. - Clear communication skills (verbal and written)—able to explain technical reasoning and report status under pressure. - Ability to read structured logs, write SQL queries, and reason for distributed flows when diagnosing issues. - Resilience and organization—can juggle a feature, a bug fix, and an occasional incident without losing quality. - Proactive attitude—takes initiative to unblock their own learning and suggest improvements. - Interest in the financial/regulatory domain. This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice. #LI‑Remote Qualifications - For this role, you must be based in Brazil. - Proficiency in English at B1 level or above (Intermediate). - Bachelor's degree, OR 3+ years of relevant work experience. - Solid OOP fundamentals in Java or Go (either one is acceptable). - Basic knowledge of Git, SQL, and automated testing concepts. - Strong written communication in Portuguese—essential for documentation, reviews, and issue triage. Preferred Qualifications - Published personal or academic projects (GitHub). - Previous internship or hands-on coding experience. - Familiarity with modern observability tools. - Familiarity with AWS tools (S3, Lambda, SQS, CloudWatch). - Familiarity with relational databases (PostgreSQL, MySQL). - Basic scripting in Python or Shell. - Curiosity about the Brazilian financial market. Company Description Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

• Serve as the teacher of record and primary instructor in all core content areas and grade levels • Relentlessly work to meet all goals related to student achievement and culture as well as state specific academic accountability goals • Deliver highly effective live lessons via web conference based on student need, rooted in research-based instructional practices • Complete course set up for each course within the Learning Management System • Monitor student progress in asynchronous courses and provide feedback/grade assignments daily • Track and maintain contact with each student • Collaborate with Principal to create and deliver Progress Reports of Students • Review student level data frequently to inform instructional program adjustments • Differentiate instruction to meet the needs of all students • Utilize research-based best practices in both synchronous and asynchronous instruction • Create a joyful, caring, and loving classroom environment for all students • Integrate culturally responsive teaching practices into daily lessons and interactions with students, parents, and colleagues • Implement school-wide culture expectations and norms, inside the classroom and beyond • Communicate regularly with families regarding the academic and social-emotional growth of their child • Incorporate 21st century technology skills into daily classroom practice and team settings • Participate in the planning and implementation of non-instructional activities such as social events and field trips and attend these events in person • Collaborate and communicate effectively, humbly, and respectfully with all colleagues • Travel to support required face-to-face state testing annually • Perform other duties as assigned

Role Description Accountable for end-to-end delivery of low and medium complexity client onboarding and implementation engagements, or for leading workstreams within larger programs. This role leads platform onboarding, demos APIs and capabilities, advises clients on meeting requirements using the platform, and resolves client issues. Managers additionally ensure onboarding and delivery quality across a team or pod. - Own end-to-end delivery of low and medium complexity implementations from onboarding kick-off through go-live and handover. - Lead client onboarding to the platform, including readiness, sequencing, and execution. - Lead platform and API demos tailored to client use cases and technical maturity. - Advise clients on how to meet business and technical requirements using the platform, including trade-offs. - Investigate and resolve client-raised issues or queries, coordinate cross-functional resolution as needed. - Own delivery plans, scope, risks, dependencies, and milestones. - Lead customer workshops and decision forums, document outcomes. - Produce and maintain onboarding and delivery artifacts using standard templates. - Feed onboarding and delivery learnings back into standards and templates. Typical Deliverables: - End-to-end onboarding and implementation delivery ownership for low and medium complexity clients. - Platform and API demo materials tailored to client use cases. - Requirements-to-platform mapping and documented solution approaches. - RAID logs, status reports, and decision records. - Go-live readiness assessments and handover packages. This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice. Qualifications - Bachelor’s degree or equivalent experience. - Typically, 4–8 years’ experience in delivery, implementation, consulting, or project leadership roles. - Strong stakeholder management and problem-solving skills. - Experience leading client-facing workshops or onboarding activities. - Domain experience in either core banking or cards/payments. Requirements - Experience delivering SaaS or API-based platforms in regulated or enterprise environments, including REST/JSON integrations and data exchange workflows. - Hands-on experience using Postman or Bruno to test and demonstrate APIs, and configuring implementation parameters to support client onboarding. - People management or mentoring experience (for Manager track), with the ability to guide teams in demonstrating card processing and core banking platform capabilities to clients. Company Description Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Role Description The Sr. Product Manager is responsible for directing product strategy from conception and definition through implementation. This role identifies new business and market opportunities and creates appropriate business plans. Responsibilities include: - Direct product strategy from conception through implementation. - Identify new business and market opportunities and develop business plans. - Determine product market requirements and ensure alignment with organizational objectives. - Serve as a central resource interacting with systems, marketing, and sales during product development. - Formulate and execute long-term plans for cost and profit control. - Promote adoption of new technologies and industry-leading trends. This is a remote position. A remote position does not require job duties to be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice. Qualifications - Basic Qualifications: - 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD. - Preferred Qualifications: - 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD. - Experience in roles such as product manager, product owner, business process analyst, or sales operations. - Experience in applying Agile principles across design, development, testing, and product management. - Experience in developing software capabilities to support sales, service, or customer relationship management functions. - Experience in multi-tasking, organizing, managing, and implementing complex projects directly or through supervision. - Experience in cross-functional collaboration with systems, marketing, and sales teams. - Agile certifications such as CSM and CSPO, or their equivalent. - Experience in identifying, assessing, and managing tradeoffs in product development. - Experience in identifying points of failure and formulating error-handling approaches for product resiliency. Company Description Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Role Description The Authorizations squad is responsible for processing and validating financial transactions in real time, ensuring that all operations comply with the authorization rules defined by issuers and clients. It operates directly within the critical payment authorization layer, dealing with complex business logic, high availability, and performance. The team works with modern technologies and distributed architecture to ensure transactions are secure, fast, and reliable. - Design, develop, and maintain scalable and resilient systems focused on banking and payment services. - Build and evolve orchestration layers integrating internal and external services. - Develop RESTful APIs and reusable components in a microservices-based architecture. - Collaborate cross-functionally with product, QA, and DevOps teams to deliver impactful solutions. - Write unit and integration tests to ensure code quality and system reliability. - Work with modern engineering best practices, prioritizing security, performance, and scalability. - Contribute to the technical design and architecture decisions within the squad. - Operate in a highly documented environment, with a focus on clear and transparent communication. - Engage in mentoring, continuous learning, and technical improvement initiatives. This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice. #LI-Remote Qualifications - For this role, you must be based in Brazil. - Proficiency in English at B2 level (Intermediate). - Previous experience with any programming language. Requirements - Experience with Java / Groovy or Golang. - Knowledge of AWS services: SQS, SNS, DynamoDB, S3, and EventBridge. - Understanding of distributed systems and microservices. - Experience with REST APIs. - Working experience with Git and version control workflows. - Testing mindset with experience in unit and integration testing. - Knowledge of SQL (MySQL or PostgreSQL) and NoSQL databases (DynamoDB, MongoDB). - Exposure to applications in high-scale and high-availability environments. - Familiarity with CI/CD pipelines and Docker/Containers. - Knowledge of messaging systems and event-driven architectures. - Understanding of observability practices (monitoring, tracing, alerting). - Background in Agile methodologies and production support. - Working knowledge on Terraform or other IaC tools. Company Description Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Role Description Pismo is seeking a Support Engineer specializing in Payments and Authorization flows to support enterprise clients within the Enterprise Support team. This role focuses on providing deep technical support on transaction processing, authorization flows, and card lifecycle operations, while collaborating closely with engineering teams to investigate issues, validate behavior, and improve platform reliability. The Support Engineer acts as a technical bridge between the client and internal teams, contributing to faster resolution, better diagnostics, and continuous improvement of platform operations. - Provide technical support on payments and authorization flows, including transaction processing, integrations, and lifecycle events. - Investigate complex issues, working closely with Engineering and TAMs to analyze root causes and validate system behavior. - Support incident management, contributing technical analysis during high-severity issues and escalations. - Collaborate with internal teams, ensuring clear communication of technical findings and client impact. - Validate platform changes, helping assess the impact of releases, configurations, and operational updates. - Develop internal tools and automation, improving operational efficiency and diagnostics capabilities. - Leverage AI and automation, contributing to the creation of tools (e.g., agents, scripts) to accelerate troubleshooting and reduce manual effort. - Promote knowledge across supported client and internal teams to leverage skills. - Contribute with the technical narrative for external documents and escalate complex situations with context. This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice. #LI-Remote Qualifications - 2+ years of relevant work experience and a Bachelor's degree, OR 5+ years of relevant work experience. - Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience). - Proven experience in payments processing, authorization flows, or card lifecycle systems, preferably in banking, fintech, or payment networks. - Strong understanding of end-to-end transaction lifecycle, including authorization, clearing, settlement, and network interactions (e.g., Visa, Mastercard). - Experience working with high-volume, real-time transactional systems, including debugging and analyzing transaction-level behavior. - Solid background in technical support, SRE, or backend engineering roles within distributed systems environments. - Hands-on experience with APIs, integrations, and message-based systems, including troubleshooting across system boundaries. - Experience in incident management for critical systems, including root cause analysis and working in high-pressure scenarios. - Ability to analyze logs, metrics, and transaction data to identify issues and propose solutions. - Experience collaborating with engineering teams on investigations and system behavior validation. - Familiarity with automation, scripting, or building internal tools, with exposure to AI-driven approaches is a strong plus. Requirements - Issue Investigation Effectiveness — Accuracy and depth of technical analysis, including quality of root cause identification and diagnostics. - Incident Contribution & Resolution Support — Effectiveness in supporting high-severity incidents through timely analysis and coordination with Engineering and TAMs. - Transaction & System Insight Quality — Ability to analyze transaction flows, logs, and data to identify patterns, anomalies, and root causes. - Operational Efficiency Improvement — Contributions to internal tools, automation, or AI-driven solutions that improve troubleshooting and support processes. - Collaboration & Engineering Feedback — Quality of collaboration with Engineering teams, including clarity of technical findings and actionable feedback. Benefits

Role Description Pismo is seeking a Senior Support Engineer specializing in Payments and Authorization flows to support enterprise clients within the Enterprise Support team. This role focuses on providing deep technical support on transaction processing, authorization flows, and card lifecycle operations, while collaborating closely with engineering teams to investigate issues, validate behavior, and improve platform reliability. The Sr. Support Engineer acts as a technical bridge between the client and internal teams, contributing to faster resolution, better diagnostics, and continuous improvement of platform operations. - Provide technical support on payments and authorization flows, including transaction processing, integrations, and lifecycle events. - Investigate complex issues, working closely with Engineering and TAMs to analyze root causes and validate system behavior. - Support incident management, contributing technical analysis during high-severity issues and escalations. - Collaborate with internal teams, ensuring clear communication of technical findings and client impact. - Validate platform changes, helping assess the impact of releases, configurations, and operational updates. - Develop internal tools and automation, improving operational efficiency and diagnostics capabilities. - Leverage AI and automation, contributing to the creation of tools (e.g., agents, scripts) to accelerate troubleshooting and reduce manual effort. - Promote knowledge across supported client and internal teams to leverage skills. - Contribute with the technical narrative for external documents and escalate complex situations with context. This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice. #LI-Remote Qualifications - 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience. - Bachelor’s degree in computer science, Engineering, or a related technical field (or equivalent practical experience). - Proven experience in payments processing, authorization flows, or card lifecycle systems, preferably in banking, fintech, or payment networks. - Strong understanding of end-to-end transaction lifecycle, including authorization, clearing, settlement, and network interactions (e.g., Visa, Mastercard). - Experience working with high-volume, real-time transactional systems, including debugging and analyzing transaction-level behavior. - Solid background in technical support, SRE, or backend engineering roles within distributed systems environments. - Hands-on experience with APIs, integrations, and message-based systems, including troubleshooting across system boundaries. - Experience in incident management for critical systems, including root cause analysis and working in high-pressure scenarios. - Ability to analyze logs, metrics, and transaction data to identify issues and propose solutions. - Experience collaborating with engineering teams on investigations and system behavior validation. - Familiarity with automation, scripting, or building internal tools, with exposure to AI-driven approaches is a strong plus. Requirements - Issue Investigation Effectiveness — Accuracy and depth of technical analysis, including quality of root cause identification and diagnostics. - Incident Contribution & Resolution Support — Effectiveness in supporting high-severity incidents through timely analysis and coordination with Engineering and TAMs. - Transaction & System Insight Quality — Ability to analyze transaction flows, logs, and data to identify patterns, anomalies, and root causes. - Operational Efficiency Improvement — Contributions to internal tools, automation, or AI-driven solutions that improve troubleshooting and support processes. - Collaboration & Engineering Feedback — Quality of collaboration with Engineering teams, including clarity of technical findings and actionable feedback. Company Description Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Role Description Pismo is seeking a Support Engineer specializing in Cloud Platform and Pismo Core Platform to support enterprise clients within the Enterprise Support team. This role focuses on platform stability, infrastructure behavior, and core product capabilities such as shared platform services and integrations. The Support Engineer works closely with Engineering teams to investigate issues, understand system behavior, and improve operational efficiency. The Support Engineer acts as a technical bridge between clients, TAMs, and Engineering, contributing to faster diagnosis, better system understanding, and continuous improvement. You will also play a key role in building and evolving internal tools, automation, and AI-driven solutions to scale support operations and improve efficiency. Key Responsibilities - Provide technical support across cloud and core platform domains, including infrastructure, APIs, integrations, and platform services. - Investigate complex technical issues, analyzing system behavior, logs, and interactions across services. - Support incident management, contributing to troubleshooting and analysis during high-severity incidents. - Collaborate closely with Engineering teams, ensuring clear communication of findings and validation of system behavior. - Validate platform changes and releases, assessing potential impact to client environments and integrations. - Contribute to platform understanding, documenting patterns, common issues, and operational insights. - Develop internal tools and automation, improving diagnostics, monitoring, and support workflows. - Leverage AI and automation, building or contributing to AI-driven tools (e.g., agents, workflows) to improve efficiency and reduce manual effort. Qualifications - 2+ years of relevant work experience and a Bachelor's degree, OR 5+ years of relevant work experience. - Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience). - Proven experience in cloud platforms, SaaS, or distributed systems environments. - Strong understanding of APIs, integrations, and service-based architectures. - Experience working with high-availability systems and operational support for critical services. - Background in technical support, SRE, or engineering-related roles, with exposure to production systems. - Experience with incident management and troubleshooting, including root cause analysis. - Ability to analyze logs, metrics, and system interactions across multiple components. - Experience collaborating with engineering teams on investigations and system validation. - Familiarity with automation, scripting, or developing internal tools, with exposure to AI-driven approaches as a plus. Requirements - Main Performance Indicator: Issue Investigation Effectiveness — Accuracy and depth of technical analysis, including quality of root cause identification and diagnostics. - Incident Contribution & Resolution Support — Effectiveness in supporting high-severity incidents through timely analysis and coordination with Engineering and TAMs. - Transaction & System Insight Quality — Ability to analyze transaction flows, logs, and data to identify patterns, anomalies, and root causes. - Operational Efficiency Improvement — Contributions to internal tools, automation, or AI-driven solutions that improve troubleshooting and support processes. - Collaboration & Engineering Feedback — Quality of collaboration with Engineering teams, including clarity of technical findings and actionable feedback. Company Description Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Role Description Pismo is seeking an Enterprise Support Manager (ESM) to lead the Enterprise Support team for a key account. You will be a people leader responsible for managing Technical Account Managers (TAMs) and Support Engineers, ensuring high-quality service delivery, strong technical engagement, and a consistent client experience. The ESM combines technical expertise, operational leadership, and account management skills to ensure the team operates effectively and delivers measurable outcomes. The ESM owns the cross-client view of Enterprise Support, identifying recurring patterns, systemic risks that require platform-level intervention, and practices that should be standardized across accounts. You are responsible for evolving the support model by driving improvements across documentation, metrics, governance, and people development. This includes defining and maintaining the operating model (runbooks, RACI, playbooks), refining operational dashboards and performance metrics with stakeholders, co-owning Monthly Business Reviews with Customer Success, and leading team development through coaching, performance management, and career progression. The ideal candidate brings strong experience in technical support, cloud or platform environments, and enterprise client management, with the ability to lead teams, engage senior stakeholders, and drive continuous improvement at scale. Key Responsibilities - Lead and develop the Enterprise Support team, managing TAMs and Support Engineers to ensure performance, accountability, and continuous growth. - Own service delivery for the assigned client, ensuring consistent, high-quality execution and acting as the escalation point for complex client or operational issues. - Maintain a holistic view of the account, identifying recurring patterns, operational gaps, and systemic risks that require platform-level improvements. - Drive operational excellence, defining and enforcing processes for incident management, escalation, and service delivery. - Oversee technical engagement and governance, ensuring strong TAM performance and effective execution of MBRs, QBRs, and service reporting. - Define and evolve the operating model, including runbooks, RACI, playbooks, and service documentation. - Manage performance metrics and dashboards, refining operational visibility with stakeholders and ensuring data-driven decision making. - Lead cross-functional coordination, aligning with Engineering, Product, and Customer Success to resolve issues and improve platform performance. - Ensure account health and risk visibility, maintaining awareness of technical risks, client status, and ongoing initiatives. - Drive AI and automation adoption, enabling the team to build internal tools and improve efficiency through modern technologies. Qualifications - 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD. - 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD. - Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience). - Proven experience in technical support, technical account management, or engineering-facing roles in cloud, SaaS, or platform environments. - Demonstrated experience leading technical teams, including performance management, coaching, and career development. - Strong background working with enterprise clients, preferably in fintech, banking, or payments environments. - Solid understanding of distributed systems, APIs, integrations, and cloud-based architectures. - Experience managing or supporting incident response, escalations, and service operations. - Experience driving operational processes, governance models, and service delivery frameworks. - Strong stakeholder management skills, with the ability to engage senior technical and business leaders. - Demonstrated ability to work across multiple teams (engineering, product, customer success) and drive alignment. - Experience leveraging automation, tooling, or AI-driven approaches to improve operational efficiency. Key Indicators - Service Delivery Quality — Consistent, high-quality execution of Enterprise Support services for the client. - Platform Stability & Incident Trends — Improvement in availability and reduction in incident recurrence and severity. - Technical Risk Management — Visibility, tracking, and reduction of key technical risks across the account. - Team Performance & Development — Performance, engagement, and growth of TAMs and Support Engineers. - Client Satisfaction & Trust — Strength of the relationship and feedback from client stakeholders. Benefits

Role Description Pismo is seeking a Senior Technical Account Manager (TAM) to own the technical relationship with enterprise clients within the Enterprise Support team. The Senior TAM acts as a trusted technical advisor, combining deep expertise in Pismo’s platform with a strong understanding of the client’s architecture and operations. This role is responsible for proactively identifying risks, guiding technical decisions, leading escalations, and ensuring the client can scale safely and effectively on the platform. The ideal candidate blends hands-on technical depth with the seniority to engage director-level stakeholders, orchestrate cross-functional responses, and drive technical governance across the client lifecycle. - Own the technical relationship with the client, acting as the primary technical point of contact and trusted advisor for platform usage and strategy. - Develop a deep understanding of the client’s architecture and operations, continuously assessing how the platform is used and identifying areas for improvement. - Proactively identify and manage risks, defining mitigation plans and tracking technical dependencies that could impact performance, availability, or scalability. - Provide architectural and operational guidance, especially around high-risk changes, complex integrations, and critical platform operations. - Lead technical governance, delivering regular operational and business reviews with clear recommendations based on platform capabilities and client needs. - Coordinate cross-functional responses, working with engineering and subject matter experts to resolve complex technical issues and ensure alignment. - Orchestrate high-impact incidents and escalations, ensuring effective communication, structured response, and progress toward resolution. - Drive long-term technical success, anticipating client needs and ensuring readiness for growth, scale, and platform evolution. This is a remote position. A remote position does not require job duties to be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice. #LI-Remote Qualifications - 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD. - 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD. - Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience). - Proven experience in Technical Account Management, Solutions Architecture, or similar client-facing technical roles. - Strong background in cloud platforms, APIs, and distributed systems. - Experience working with enterprise clients in fintech, banking, or payments environments. - Solid understanding of software architecture, integrations, and system reliability concepts. - Experience supporting or participating in incident management and escalation processes. - Ability to communicate effectively with senior technical stakeholders and leadership. - Strong problem-solving skills with ability to operate in complex, multi-team environments. Requirements - Effectiveness in coordinating resolution during high-severity incidents. - Quality and consistency of technical governance and client reviews (MBRs/QBRs). - Delivery of actionable technical recommendations to clients. - Improvement in client platform health and operational maturity. - Adoption of platform capabilities and best practices. - Reduction of technical risks and effective execution of mitigation plans. Company Description Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.