• Drive profitable sales growth by prospecting new accounts • Retain existing accounts and expand opportunities with current customers • Develop and implement plans to expand business presence in the assigned area • Share market insights and competitor information • Collaborate with leadership to analyze market trends and customer needs • Attend monthly business meetings and engage in local trade shows • Resolve missing/incomplete information in complex research/data

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. A Brief Overview The National Account Manager owns the direct relationship with the organization's mid-tier commercial partners. They work closely with their clients to design and execute best-in-class programs that deliver an unrivaled client experience. They are trustworthy representatives of both Safelite and the client organization. They are trusted experts in the auto-glass industry, having the right knowledge and experience to help clients uncover and address critical business needs. By delivering highly consultative services, they help clients solve challenging business problems while increasing Safelite's footprint within their client organizations. A key component of the role is collaboration: NAMs must work with a variety of stakeholders within Safelite as well as their client organizations and they must also foster strong relationships across the two organizations. Using data to uncover problems and drive decision making to tell a compelling story that leads to both insight and action. As highly influential expert professionals, NAMs must model Safelite's values: a service mindset, a can-do attitude, and a caring heart. What you will do KEY ACCOUNT MANAGEMENT - • Personally manage a focused portfolio of key and strategic customer relationships, - leveraging a large network of colleagues across the organization’s functions, and acting as a trusted advisor to the client. - • Manage business results of several commercial client partners by collaborating with sales - operations team to analyze customer and market trends, monitor financial results, adjust plans as necessary, and optimize use of resources. - • Advise clients on different commercial approaches and negotiate arrangements that deliver value to the business and the client organization. - • Meets assigned targets for profitable sales volume and strategic objectives for assigned - accounts and proactively leads a joint company strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones CUSTOMER SOLUTION DESIGN - • Consult with customer representatives at the top management level to identify the - strategic outcomes they are seeking to achieve; then, initiate solution design by mobilizing and leading cross-functional teams (for example, customer experience, technology, pricing, digital and legal) to utilize best-in-class solutions or leverage a complex tailored product and services solution where necessary and associated contractual terms that meet the customer’s mid- to long-term needs at a national/key operating unit level. - • Align agreement with the right internal partners and colleagues before approaching the - client to negotiate to ensure that client proposals can be met at an acceptable level of profitability, service, and cash flow. - • In collaboration with sales operations and other internal SMES, use data-driven analyses - to identify and implement product and service improvements that enhance business performance for both own organization and client organization RELATIONSHIP DEVELOPMENT & MANAGEMENT - • Establishes productive, professional relationships with key partnerships in assigned - customer accounts and partners with functional leaders within Safelite® to coordinate the exceptional execution of the key performance metrics contained within each client’s service level agreement - • Develop and maintain personal relationships with corporate executives of commercial - accounts to facilitate business offerings expansion, growth, and retention and identify opportunities to increase the business's footprint within an existing client organization and increase value creation. - • Expand and elevate business relationships by growing the number of client stakeholders - within the organization and connecting them with the right people within Safelite. BUSINESS DEVELOPMENT - • Leverage a strong understanding of the commercial market to identify and approach - potential business opportunities in their wired space to ensure Safelite continues to build market presence and share through a sustainable and profitable approach. Performs other duties as assigned Complies with all policies and standards What you will need - Bachelor's Degree or equivalent experience required - 4-6 years Strategic sales experience in business-to-business sales environment required - Deep understanding of the commercial market - Experience with complex contract negotiation, contract development, and contract management and renewal - Strong written and verbal communication skills - Ability to travel up to 40% - Customer Focus - Builds strong customer relationships and delivers customer-centric solutions. For example, champions the needs of customers; energizes people to provide outstanding service; provides resources for customer needs. Builds and cultivates deep partnerships or alliances with many new and existing customers. - Strategic Mindset - Sees ahead to future possibilities and translates them into breakthrough strategies. For example, is a strong big-picture thinker; makes frequent, clear references to the organization's vision and strategy and the efforts required to drive them forward. Effectively integrates long-term opportunities and challenges with day-to-day activities. - Drives Results - Consistently achieves results, even under tough circumstances. For example, creates a feeling of energy and an emphasis on excellence in the team, using productive behaviors. Builds a strong sense of urgency to exceed goals and beat deadlines. Ensures that the team pushes through obstacles and establishes a superior track record. - Knows the Buying Influences - Applies business acumen to accurately identify the key buying influences pertaining to an opportunity, understanding the goals and needs of multiple stakeholders in a complex, matrixed client environment. - Data Collection and Analysis - Works across functions and the contact center to analyze and integrate relevant data from multiple sources and deliver insights to client that illuminate the business impact of their decisions. Collaborates with key internal partners to apply learnings to solutions. Utilizes the data to cohesively tell the client story both internally and to the client. - Negotiates Strategically/Tactically - Uses comprehensive knowledge and skills to design negotiation strategies, in partnership with relevant internal stakeholders, that facilitate growth and leave both parties satisfied with the value gained. Provides guidance and training to peers and more junior colleagues on different negotiation approaches. What you will get - Competitive weekly pay and bonus opportunities. - Total job benefits valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days. - Up to $5,250 in tuition reimbursement per year. - View all our health, wealth and life offerings at www.safelitebenefits.com Expected Work Location (Remote): It is expected that you will primarily perform work remotely. You may be asked to travel, as needed, to the Safelite Home Office (7400 Safelite Way, Columbus, OH 43235), or to other location(s) as designated by the Company. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Remote #LI-LS1 This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change. This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

Job Title: Senior Account Coordinator Job Description The Senior Account Coordinator is the subject matter expert for assigned accounts and manages auxiliary programs, program-related deliverables and special projects assigned by Account Executives and/or management team. Responsible for executing, coordinating, researching and tracking project activities from concept to completion.Essential Responsibilities: - Delegate tasks across internal teams (Creative, IT, Account Coordinators) and external vendors while maintaining scope, timelines, and quality expectations. - Act as the subject matter expert for assigned accounts, supporting internal teams and clients through documentation, fiscal tracking, communication, and consistent weekly client/internal meetings. - Manage and coordinate end‑to‑end program and project execution—including planning, analysis, delivery, and production support—across diverse and frequently changing initiatives. - Develop and deliver project specifications such as quotes, design/strategy documents, seasonal project requirements, and production needs, often balancing a high volume of quote documentation. - Pull, analyze, interpret, and package data from IT reporting tools to create meaningful insights for clients and internal marketing/consultant teams. - Lead and participate in recurring internal meetings to align on program updates, troubleshoot issues, and ensure all cross‑functional teams remain informed and connected. - Independently problem‑solve, gather and route information appropriately, and ensure accuracy in project schedules, approvals, and deliverables. - Track KPIs, budgets, and costs to maintain margins, assess program performance, and recommend adjustments when needed. - Identify process gaps, update program documentation, and contribute to continuous improvement of workflows and procedures. - Communicate clearly with clients and internal stakeholders—leading calls/meetings, documenting action items, and supporting Account Executives and Solutions teams. Candidate Profile: - Bachelor’s degree in Marketing, Business, Communications, or a related field - 2–3 years of experience in account management, project coordination, or project management within a fast‑paced, client‑support or operations environment. - Quick learner with the ability to adapt to changing priorities, programs, and client requirements. - Demonstrated ability to work independently, manage multiple tasks, and take ownership of assigned workstreams. - Strong problem‑solving skills with the ability to define issues, evaluate options, and propose effective solutions. - Experience acting as an internal team support resource—coordinating deliverables, supporting Account Executives, and assisting with ongoing operational tasks. - Capable of managing specific reporting tasks, including gathering data from IT, analyzing information, and creating useful summaries and one‑page insights for internal teams and clients. - Proficient with Microsoft Office tools, especially Excel; comfortable working in Salesforce, with exposure to Adobe products considered an asset. - Strong communication, organization, and meeting‑support skills—able to attend, digest, and translate client meeting discussions into actionable next steps. The base salary range for this position is $54,000 - $65,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement savings plan, paid time off and holidays and paid learning days. The deadline to apply for this position is Apr. 15, 2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies. Physical and Mental Requirements The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: - English: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf - Spanish: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf Accommodation Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please visit: https://jobs.concentrix.com/north-america-equal-employment-opportunity-information/ Location: USA, WI, Work-at-Home Language Requirements: Time Type: Full time Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity: Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: · English · Spanish Accommodation: Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence: As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work. Responds to incoming payer/applicant phone calls and emails, resolving various issues related to their payment accounts and provides follow-up on inquiries. Also makes outbound phone calls and sends emails associated with account research and problem resolution.Pay: $16.50/hour Start Date: Monday, May 11 (scheduled start date) Regular Schedule (20–30 hours/week): - Monday: 3:00 PM – 9:00 PM CT (required shift) - Saturday: 8:00 AM – 2:00 PM CT (required shift) - Tuesday–Friday: Flexible between 3:00 PM – 9:00 PM CT (manager-approved shifts within this window) Training (First 4–6 weeks): - Monday–Friday: 12:00 PM – 9:00 PM CT OR 4:00 PM – 9:00 PM CT Additional Details: - Monday and Saturday shifts are part of the core schedule - Partial Flexibility applies only to Tuesday–Friday hours - Candidates should be available for the scheduled start date and training schedule Job Responsibilities: 1. Actively display a “can do” attitude and uphold the Performance Based Organization (PBO) principles. 2. Answer incoming calls from the ACD line/e-mail inquiries as a top priority and engage callers one-on-one, serving as a positive first point of contact. 3. Assist payers/applicants in setting up accounts. 4. Provide pertinent information to educate payers/applicants on their account. 5. Update demographic and additional information on payer/applicant account. 6. Contact payers/applicants regarding their accounts, when necessary, including outbound contact when appropriate. 7. Independently troubleshoot and provide problem resolution to address payer/applicant issues or needs. by displaying ownership on escalated calls 8. Model and promote good attendance behaviors within the department. Arrive on time and be prepared to take phone calls at scheduled start time. Attend work each scheduled day for the entire shift scheduled. Request leave time in advance of the need. Limit unplanned absences, and when there is an unplanned need to be absent, notify your supervisor or a member of management as soon as the need arises. 9. Meet and/or exceed department standards of quality and quantity as per department policies. EDUCATION: Required: High school graduate Preferred: At least 2 years of college/technical school (ability to substitute related work experience for college/technical school requirements). EXPERIENCE: Two years of related work experience. COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES: 1. Ability to consistently meet or exceed department standards. 2. Ability to thrive in a team environment. 3. Accountable and willing to take ownership. 4. Ability to maintain excellent attendance and timeliness to guarantee appropriate customer service levels. 5. Strong focus on customer satisfaction. 6. Understanding of the importance of active listening skills and the ability to utilize these skills to properly service customers. 7. Ability to manage multiple priorities. 8. Strong oral communications skills. 9. Ability to handle stressful situations and meet multiple deadlines. 10. Strong critical thinking and problem solving skills. 11. Excellent accuracy with attention to detail Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK. Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net. Nelnet is a Drug Free and Tobacco Free Workplace.