Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work. Responds to incoming payer/applicant phone calls and emails, resolving various issues related to their payment accounts and provides follow-up on inquiries. Also makes outbound phone calls and sends emails associated with account research and problem resolution.Pay: $16.50/hour Start Date: Monday, May 11 (scheduled start date) Regular Schedule (20–30 hours/week): - Monday: 3:00 PM – 9:00 PM CT (required shift) - Saturday: 8:00 AM – 2:00 PM CT (required shift) - Tuesday–Friday: Flexible between 3:00 PM – 9:00 PM CT (manager-approved shifts within this window) Training (First 4–6 weeks): - Monday–Friday: 12:00 PM – 9:00 PM CT OR 4:00 PM – 9:00 PM CT Additional Details: - Monday and Saturday shifts are part of the core schedule - Partial Flexibility applies only to Tuesday–Friday hours - Candidates should be available for the scheduled start date and training schedule Job Responsibilities: 1. Actively display a “can do” attitude and uphold the Performance Based Organization (PBO) principles. 2. Answer incoming calls from the ACD line/e-mail inquiries as a top priority and engage callers one-on-one, serving as a positive first point of contact. 3. Assist payers/applicants in setting up accounts. 4. Provide pertinent information to educate payers/applicants on their account. 5. Update demographic and additional information on payer/applicant account. 6. Contact payers/applicants regarding their accounts, when necessary, including outbound contact when appropriate. 7. Independently troubleshoot and provide problem resolution to address payer/applicant issues or needs. by displaying ownership on escalated calls 8. Model and promote good attendance behaviors within the department. Arrive on time and be prepared to take phone calls at scheduled start time. Attend work each scheduled day for the entire shift scheduled. Request leave time in advance of the need. Limit unplanned absences, and when there is an unplanned need to be absent, notify your supervisor or a member of management as soon as the need arises. 9. Meet and/or exceed department standards of quality and quantity as per department policies. EDUCATION: Required: High school graduate Preferred: At least 2 years of college/technical school (ability to substitute related work experience for college/technical school requirements). EXPERIENCE: Two years of related work experience. COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES: 1. Ability to consistently meet or exceed department standards. 2. Ability to thrive in a team environment. 3. Accountable and willing to take ownership. 4. Ability to maintain excellent attendance and timeliness to guarantee appropriate customer service levels. 5. Strong focus on customer satisfaction. 6. Understanding of the importance of active listening skills and the ability to utilize these skills to properly service customers. 7. Ability to manage multiple priorities. 8. Strong oral communications skills. 9. Ability to handle stressful situations and meet multiple deadlines. 10. Strong critical thinking and problem solving skills. 11. Excellent accuracy with attention to detail Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK. Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net. Nelnet is a Drug Free and Tobacco Free Workplace.

About Us Who We Are Left Field Labs is the creative technology agency that builds what’s next. We partner with the world’s most ambitious brands to transform breakthrough technology into extraordinary human experiences. Since 2008, we’ve delivered end-to-end digital transformation services—from strategy to platform development to immersive experiences—for the biggest companies in the world, including Google, Amazon, and Meta. Overview What We Do - Digital Experience: We architect seamless digital ecosystems that simplify complexity and drive measurable impact. Whether launching new platforms or evolving legacy systems, we strike the perfect balance between innovation and pragmatism - Product Innovation: We build scalable platforms and products in lockstep with organizations, identifying and seizing new technology opportunities. - Immersive: We create immersive, cross-media experiences that move beyond omnichannel thinking, blending digital, social, AI, and physical spaces to engage and delight. - Applied AI: We transform AI from a tech tool to the infrastructure for business evolution—enhancing decision-making, unlocking new efficiencies, and expanding human capacity Our AI solutions power predictive intelligence, sharper decision-making, and game-changing innovation. Responsibilities What You Will Do The Client Strategic Lead is a senior-level role focused on maximizing the strategic value and revenue potential of our most important client relationships. Unlike traditional account management, this role functions as a strategic business partner to our key accounts (Meta, Amazon, Qualcomm, Microsoft, Salesforce, and select others), helping shape their business planning while identifying and converting new opportunities into revenue growth for Left Field Labs. Operating within our pod-based business model, you will own the post-acquisition relationship for 2-3 strategic accounts, focusing on retention, margin optimization, strategic expansion, and long-term partnership development. Success in this role requires exceptional collaboration with our three distinct Pod Leads, who are responsible for meeting the success metrics of their respective practice areas. You will serve as the strategic bridge between client needs and pod capabilities, while identifying opportunities that drive account growth. Expectations of the role are further defined below.Strategic Partnership & Account Growth - In collaboration with Sales Team, serve as the strategic contact for 2-3 key accounts, developing deep understanding of their business objectives, challenges, and growth priorities - Collaborate with Sales Team to proactively identify expansion opportunities within existing accounts and develop strategic proposals that align with client business goals - Develop quarterly plans with clear objectives, KPIs, and targets - Lead contract renewals, extensions, and expansion discussions, working closely with leadership teams on complex negotiations - Develop and execute account-specific growth plans targeting annual revenue increases - Collaborate with clients on their strategic planning processes, positioning Left Field Labs as an essential strategic partner Revenue & Margin Optimization - Drive revenue growth through strategic upselling, cross-selling, and identification of new project opportunities - Develop and present new service offerings tailored to specific client needs and market opportunities - Track and analyze account-level financial performance to identify optimization opportunities Client Success & Retention - Ensure exceptional client satisfaction and maintain target renewal rates across assigned accounts - Implement regular client health monitoring, including NPS tracking and satisfaction surveys - Proactively address client concerns and work with internal teams to resolve issues before they impact retention - Develop strong relationships across multiple levels of client organizations, from marketing managers to C-suite executives - Represent Left Field Labs at key account functions, events, and other industry related activities, in order to: - Create visibility and access for Left Field Labs in both formal and informal settings - Form deeper relationships with more face-to-face interactions building stronger and more personal connections Strategic Value Creation - Complete quarterly strategic initiatives that drive long-term account value and business development - Introduce new Left Field Labs capabilities and services to existing clients, in collaboration with Pod Leads - Gather strategic client feedback to inform service development and company growth initiatives - Identify opportunities for thought leadership, case studies, and partnership announcements Cross-Functional Collaboration & Pod Partnership - Build strategic partnerships with all Pod Leads, understanding each pod's visions, capabilities, capacity, and success metrics - Work closely with Pod Leads to align client opportunities with pod priorities and resource availability - Collaborate with Pod Leads to identify opportunities that may leverage multiple practice areas for comprehensive client solutions - Establish effective communication channels between all pods involved in the key account, fostering collaboration and knowledge sharing - Champion the sharing of best practices and key account-related insights across teams to enhance performance, client satisfaction, and account management - Support strategic discussions between clients and relevant Pod Leads as needed to ensure optimal project scoping - Support Pod Leads in achieving their success metrics by bringing forward qualified opportunities that align with their specializations Project & Relationship Management - Develop comprehensive project briefs in collaboration with Pod Leads, ensuring clear communication of client objectives and pod-specific requirements - When needed, coordinate cross-pod projects and initiatives, ensuring seamless collaboration when multiple practice areas are involved - Maintain detailed account documentation and relationship mapping, including pod engagement history and opportunity pipeline Required Skills What You Will Need to be Successful - 10+ years of strategic account management experience at digital agencies or consulting firms - Proven track record of growing existing accounts and achieving retention targets above 85% - Experience managing relationships with enterprise-level technology companies - Strong business acumen with ability to understand complex client business models and objectives Qualifications Core Competencies: - Exceptional strategic thinking and problem-solving abilities - Outstanding written and verbal communication skills with senior executive-level presentation experience - Advanced project management and organizational skills with ability to manage multiple complex accounts - Financial acumen including understanding of margins, profitability, and contract structures - Consultative selling skills with focus on value-based solution development Preferred Qualifications: - Experience with Big Tech companies (Meta, Amazon, Google, Microsoft, etc.) - Background in digital transformation, experience design, or emerging technology services - MBA or equivalent advanced business education - Previous experience in business development or strategic partnerships Work Style & Culture Fit: - Thrives in collaborative, fast-paced creative environments - Self-directed with strong independent decision-making abilities - Detail-oriented with keen understanding of budget constraints and business realities - Passionate about building long-term strategic partnerships vs. transactional relationships - Comfortable working remotely while maintaining strong team collaboration Compensation Compensation The salary range for this role is $160,000 to $190,000 and applies only to jobs performed in Culver City, California. This range represents the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. Please note that we may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s position within the salary range will be based on several factors, including but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. Equal Opportunities Equal Opportunities Left Field Labs is an equal opportunity employer committed to providing equal employment opportunities to all applicants and team members, regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. This includes the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance related to an applicant's criminal history (LAMC 189.00). Left Field Labs makes reasonable accommodations for handicapped and disabled team members. Left Field Labs is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.

• Lead a book of business for existing mid-market clients to effectively expand partnerships within the FloQast customer base. • Work cross-functionally with internal teams such as Customer Success, Sales Engineering, and Sales Operations. • Manage a book of business of existing clients to effectively ensure on-time growth and customer expansion working with the CSM team. • Maintain accurate and up-to-date forecasts in Salesforce.com. • Provide sales management with reports on sales activities and projects as requested. • Pursue and increase knowledge of key competitors to ensure that our value proposition is effectively communicated to customers. • Manage and maintain accurate renewal opportunities, and account information within Salesforce.com. • Achieve or exceed monthly and quarterly targets. • Networking, relationship building, coordinating internal resources to solve client’s issues and execution of service agreements. • Travel as required within assigned territory to accomplish and exceed goals, up to 30%. • Other projects as assigned.

Overview When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise. InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future. You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram. About This Opportunity The Senior Manager of Account Management will be responsible for managing strategic accounts in addition to managing and developing the InComm InCentives Shop direct reports. Account responsibility includes developing account relationships, specifically on InComm InCentives Shop; managing initial and ongoing account launches; maximizing opportunities to expand sales of physical and digital gift card products; growing our product offering within managed accounts; working in cooperation with our promotional team to identify opportunities for revenue generating marketing and promotional activity; and achieving aggressive sales goals in a rapidly growing segment of our industry. Direct Report responsibility includes managing employee growth and development, as well as providing oversight of direct report's account portfolio. The Manager of Account Management is also responsible for developing internal relationships while supporting the account management team and is viewed as a subject matter expert. This position also supports the overall business priorities in a fast paced and evolving environment. The Senior Manager of Account Management must be a great motivator and encourager of Account Managers as you will be leading a very tenured team. Responsibilities - Own a set of accounts and is responsible for all day to day support and strategic execution of goals, including contract negotiations, operational needs, and special projects. - Manage a team of 3 - 5 account managers and associate account managers, subject to change based on business needs - Create and execute against a professional development plan for direct reports - Provide leadership to entire department on strategic initiatives - Build and strengthens the relationships with channel accounts, and serves as the channels’ secondary point of contact for InComm. - Build and strengthen relationships within internal stakeholders and collaborate with internal team members effectively to achieve desired results - Ability to grow account revenue through activities such as product expansion, promotional opportunities and program implementations - Serve as escalation point for direct reports, customers and other teams. - Subject matter expert on technology solutions used by customer to ensure the best experience possible - Direct collaboration with product management and development teams as we continue to enhance our B2B solution in an agile environment - Identify growth opportunities and expand our product offering in each account to increase sales with managed customers. - Penetrate accounts by selling in new and additional products and building relationships with the key decision makers within accounts - Conduct quarterly business reviews with top accounts - Introduce and sell in new products and strategic initiatives. - Oversee implementation process for each new account. - Partner with internal operations staff and sales team to launch new accounts. - Consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback - Advocate for our customers internally - Conduct scheduled calls with clients (frequency depends on client: weekly, monthly or quarterly). - Provide regularly scheduled updates to the Director of Account Management and broader sales team - Generate and communicate reports, both internal and external, as directed by Senior Director of Account Management. - Manage & negotiate pricing schedule for each account. - Own submission process of ops and dev tickets internally - Work with internal operations and gift card team on all approvals through existing InComm structures. - 15% Travel, client visits and tradeshow attendance as directed by Senior Director of Account Management. - Other Tasks and Responsibilities as Assigned, including, but not limited to: - Contract evaluation and tracking across accounts - Renewal timing, exclusivity and termination provisions, etc. - Ad hoc analysis and forecasting based on actual sales information of existing, similar accounts and brands. Brand analysis to identify opportunities for brand expansion and underperforming brands - Periodic analysis on margins across accounts. - Sales analysis to identify trends across accounts - Account audits to compare InComm card sales to complete card portfolio offered by channels - Tracking of card introduction and sales of new, strategic brands and categories like digital content and open loop across accounts - As needed, auditing of pricing sheets (schedule 1) against actual margins in our admin system Qualifications - BA/BS or 8+ years account management experience. - A strong record of achievement, client retention and growth - Experience managing medium to large national accounts in a technology or software company preferred. - Experience recruiting, developing and coaching direct reports to achieve maximum potential with department goals as well as conducting performance reviews - Comfortable learning new technology/product lines in a highly innovative environment and training direct reports - Superior relationship management skills including ability to engage in strategic conversations with all levels of management - Proven ability to create and implement strategic plans - Strong interpersonal skills, flexibility, and customer service orientation. - Strong time management skills - Proven ability and desire to consistently handle and prioritize multiple tasks across multiple clients and generally manage a heavy workload while meeting deadlines - Creative thinking and problem-solving skills to determine the best path forward in an environment where multiple solutions are possible. - Demonstrated leadership in a team environment - Ability to work independently and in a team environment - Aptitude for thinking and acting on a strategic and tactical level - Excellent presentation and negotiation skills - Communicate effectively with business professionals. - Creation of reports and presentations. - Ability to sort, check, count, verify, and analyze numbers and reports. - Skill to resolve difficult or stressful customer service issues. - Proficient in Microsoft Office and other computer skills. - Preparation of routine administrative paperwork. - Knowledge of gift card products and fulfillment a plus InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law. *This position is eligible for the Employee Referral Bonus Program - Tier III #LI-KH1 #LI-Remote