Nelnet

• Program Development & Consulting • Assess a customer's current compliance posture and design a scalable, right-sized program that fits their size, structure, budget, and risk tolerance. • Author the program's foundational artifacts — charter, governance structure, policies, roles and responsibilities, escalation paths, and compliance calendar — and establish merchant/departmental inventories, scope definitions, and data flow documentation. • Define the metrics and reporting cadence by which the customer's leadership will judge the program's health, and advise on organizational placement — who owns compliance and what committee it reports through. • Program Management (Managed Services) • Lead the planning, execution, and delivery of customer PCI DSS, GLBA, and related compliance initiatives, applying a hybrid (predictive and adaptive) methodology that adapts to shifting scope, personnel turnover, and evolving standards. • Develop and maintain schedules, work breakdown structures, RACI matrices, and risk/issue logs, coordinating stakeholders — IT, security, treasury/bursar, athletics, advancement, financial aid, and vendors — across a decentralized institution. • Own the annual compliance lifecycle (scoping, evidence collection, SAQ/AOC, ASV scans, remediation tracking) and serve as the customer's primary point of contact, maintaining artifacts in CampusGuard Central®. • Capability Transfer & Enablement • Train and coach customer staff — compliance coordinators, departmental merchant contacts, IT and security personnel — to operate the program independently. • Develop customer-facing playbooks, runbooks, checklists, and templates that outlive the engagement. • Structure engagements with a deliberate handoff in mind, defining what “self-sufficient” means for each customer and managing toward it. • vISO Engagement Support (Virtual Information Security Officer) • Support senior CampusGuard advisors delivering fractional Information Security Officer services, drafting and maintaining security policies and procedures against applicable frameworks (PCI DSS, GLBA, NIST CSF/SP 800-171, HIPAA). • Assemble and facilitate risk assessments, translating technical findings into business-language, budget-aware remediation roadmaps, and prepare materials for governance, leadership, and audit committees. • Contribute to third-party/vendor risk reviews, incident response plan maintenance, and tabletop exercise facilitation. • Internal Contribution • Partner with CampusGuard's QSAs, assessors, and security engineers to ensure customer deliverables are accurate, timely, and consistent with our standards. • Contribute to service delivery methodology, templates, and continuous improvement of the Managed Services practice. • Support scoping and renewal conversations with Customer Relationship Managers, and maintain utilization across a portfolio of approximately [X] concurrent customers.

Title: FACTS Financial Consultant locations Remote time type Full time job requisition id R22873 Job Description: Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work. The FACTS Financial Consultant specializes in the FACTS Payment Plans, Billing, and Financial Aid Management products and supports the mission of K-12 private and faith-based schools by helping them utilize specific services within these platforms. This position creates resources, leads webinars, develops workshops and works directly with schools to help them develop and implement successful financial management strategies. In addition, the FACTS Financial Consultant works directly with existing FACTS customers by teaching them how to best manage their current processes and helping them to improve by evaluating their usage, configuration and overall implementation of the Payment Plans, Billing, and Financial Aid Management platforms. RESPONSIBILITIES 1. Develop content (related to Payment Plans, Billing, and Financial Aid Management best practices) for webinars, workshops, blog posts, analytics spreadsheets, reports and checklists. 2. Work with FACTS customers to evaluate school usage, configuration, and overall implementation of all aspects of the Payment Plans, Billing, and Financial Aid Management products. 3. Work directly with the FACTS Payment Plans, Billing, and Financial Aid Management Product Manager to align best practices with the product roadmap. 4. Collaborate closely with internal teams (Implementation, Product Management, Sales and Account Management). 5. Host online and onsite best practice workshops for existing customers and prospects. 6. Educate and train internal teams on FACTS Payment Plans, Billing, and Financial Aid Management best practices. Annual compensation range for this role is $75,000 - $80,000 depending on experience. Please note: This is a highly visible, client-facing role requiring up to 50% travel at times throughout the US, executive presentations, public speaking, and facilitation of large group meetings and events. This position offers a hybrid work option. Nelnet values flexibility and understands the importance of work-life integration. Our hybrid work environment allows associates living within 30 miles of an office location to work remotely for part of the week, while also fostering collaboration and team connection through in-office presence three days per week. Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship. EDUCATION Bachelor’s Degree, or equivalent experience, preferably in education, business and/or technology. EXPERIENCE 1. 3 years experience working in the Business office at a K-12 private school (or equivalent experience in related area work). 2. 3 years experience working with FACTS Payment Plans, Billing, and Financial Aid Management products and services. COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES 1. Expert in strategies around the FACTS Payment Plans, Billing, and Financial Aid Management products. 2. Ability to develop individualized, creative solutions to complex problems on a per-customer basis. 3. Passionate about providing world-class customer service. 4. Solid working knowledge of existing FACTS Payment Plans, Billing, and Financial Aid Management products, as well as stand-alone financial products. 5. Strong interpersonal and communication skills (both written and verbal) with the ability to constructively discuss sensitive issues. 6. Very detail oriented and a creative thinker. 7. Strong presentation and public speaking skills. 8. Ability to work as a team player and establish good rapport with co-workers. 9. Excellent customer service skills (friendly, courteous, helpful and patient). 10. Excellent prioritization, organization, and time management skills. 11. Strong computer skills, including experience using Microsoft Office applications, Web Forms, Artificial Intelligence platforms and the Internet. 12. Ability to effectively instruct clients in the use of computer software and other services. 13. Ability to handle stressful situations and meet deadlines. 14. Strong initiative to get tasks and objectives completed without supervision. 15. Ability to work in a fast-paced environment and effectively lead change. 16. Ability to travel nationally up to 50% of the year. Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone. Nelnet is a Drug Free and Tobacco Free Workplace. Use of Artificial Intelligence in Hiring We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring

• Own Tier 1 strategic alliance relationships, including executive sponsorship, joint planning, commitment tracking, and growth strategy. • Identify and develop new infrastructure-native partner opportunities that expand revenue and strengthen NCC payment workflows. • Manage Tier 2 commercial partner relationships, including onboarding, co-sell activity, co-marketing priorities, and business reviews. • Lead NCC’s participation in ERP partner ecosystems, including partner program advancement, certification alignment, and competitive response. • Oversee NCC’s highest-revenue standalone partner relationship and support diversification efforts to reduce revenue concentration risk. • Evaluate and qualify new partner opportunities based on strategic fit, institutional demand, integration approach, and operational value. • Own partner channel revenue performance, forecasting, pipeline reporting, and business case development for partnership investments. • Guide partner program positioning, sponsorship strategy, and partner-facing communications in coordination with internal stakeholders.

Role Description Collect severely delinquent student loans in order to protect Nelnet assets. Initiate manual outbound collection attempts. Initiate a small percentage of incoming calls. Some auto-dialer work will be required. - Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy - Contribute to Continuous Process Improvement - Contact borrowers via telephone, mail, and email to establish payment arrangements to rectify outstanding delinquencies on accounts - Determine the most appropriate plan of action to resolve past due accounts. Strong negotiation will be used to establish borrower payment plans - Actively perform skip-tracing activities through various sources/tools in order to locate borrowers - Provide pertinent account information and history information in order to educate the borrowers as to the seriousness of the issue at hand - Update demographic and other additional information on borrower accounts via the servicing system - Perform additional collection activities related to collections documents and reports Pay: $15.75/hour Potential to earn commission up to $1250.00 per month Schedule: Monday-Friday 11:30 a.m. CST- 8:00 p.m. CST Qualifications - High school degree or equivalent required. - 2 year customer service, collection and general work experience preferred. Requirements - Customer focused - Analytical skills - Strong oral communication skills - Listening comprehension, reading comprehension - Intermediate math - Attention to detail - Customer service orientation - PC skills - 10 key proficient Benefits - Medical, dental, vision, HSA and FSA - Generous earned time off - 401K/student loan repayment - Life insurance & AD&D insurance - Employee assistance program - Employee stock purchase program - Tuition reimbursement - Performance-based incentive pay - Short- and long-term disability - Robust wellness program

• Own and execute the end-to-end product strategy, roadmap, and delivery for strategic software solutions. • Lead customer discovery efforts, including customer interviews, field research, usability testing, and market analysis to validate problems and define product opportunities. • Translate customer insights into prioritized product requirements that balance customer value, business objectives, and technical feasibility. • Define, track, and optimize product success metrics to drive adoption, engagement, customer satisfaction, and business outcomes. • Partner closely with engineering and UX to deliver scalable, high-quality solutions through iterative Agile development. • Identify opportunities to leverage artificial intelligence and emerging technologies to improve customer experiences and create differentiated product capabilities. • Collaborate across cross-functional teams to align product priorities, drive execution, and deliver customer value. • Build strong relationships with customers and serve as the voice of the customer throughout the product lifecycle. • Influence cross-functional product strategy and roadmap decisions through data-driven recommendations and customer insights. • Present product strategy, roadmap recommendations, and business cases to leadership teams and key stakeholders.

Accountant II - Nelnet Bank Lincoln, NE job requisition id R22715 Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work. Develop, prepare, and analyze financial and operational data, while performing a variety of daily and monthly accounting duties and ensuring compliance with GAAP and company policies. Support management and senior accountants with financial reporting and other projects on an as needed basis. This position offers a hybrid work option. Nelnet values flexibility and understands the importance of work-life integration. Our hybrid work environment allows associates to work remotely for part of the week, while also fostering collaboration and team connection through in-office presence. Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship JOB RESPONSIBILITIES: - Assist with monthly close and reporting processes - Prepare daily, month-end close, and ad hoc journal entries, calculations, analysis, and reporting for moderately complex accounting transactions - Perform general ledger account reconciliations, research variances, and correct discrepancies - Analyze general ledger accounts to ensure proper accounting treatment and necessary adjustments are applied - Exercise good judgment and strong professional skills in the preparation of accounting records and reporting consistent with GAAP, standard methodologies, and company policies - Embrace teamwork while also working independently; serve as a resource to other team members - Perform various accounts payable functions - Assist with monthly financial statement preparation - Perform variance analysis and assist in the creation and preparation of management reports - Exhibit problem solving and resolution skills - Assist with various accounting projects; run ad hoc calculations and analysis when requested - Document, report, and follow through on recommendations from projects - Interact with various teams on project initiatives and accounting-related items - Assist with preparation of audited financial statements, footnotes, and other periodic external reporting - Assist in the preparation of budgets, forecasts, ALCO reporting, and regulatory reporting - Participate in financial and operational audits and regulatory exams - Develop and communicate solutions for continuous process improvements - Manage expectations through consistent and timely updates - Ensure internal control compliance and adherence to all accounting policies and procedures EDUCATION: - Bachelor’s degree in accounting or business administration with an emphasis in accounting, CPA preferred EXPERIENCE: - 3–5 years of accounting experience, preferably in financial services, banking, or public accounting - Understanding of basic accounting concepts and strong knowledge of GAAP SKILLS/KNOWLEDGE/ABILITIES: • Ability to work and deliver under deadline constraints and manage multiple tasks • Ability to work independently with initiative and appropriate supervision as well as to work closely with others • Strong analytical and critical thinking skills • Excellent oral and written communication • Effective interaction with various divisions and levels of management throughout the company • Excellent computer and technology skills, including MS Excel, Word, and Outlook Compensation range for this role is $50,000-$80,000 annually depending on experience.

Title: IT Business Analyst Location: Centennial, CO Lincoln, NE Brownsville, TX Madison, WI Full time Job Description: Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work. The Business Analyst (BA) partners with business leadership, stakeholders, and delivery teams to define, analyze, and deliver solutions that align with business goals. The BA bridges business needs and technical capabilities, ensuring requirements are clear, actionable, and aligned with strategic objectives. Business Analysis & System Insight - Collaborate with business leadership, stakeholders, and users to define and document requirements, objectives, and success metrics. - Analyze current processes, identify improvement opportunities, and translate business needs into actionable solutions and specifications. - Ensure solutions and documentation meet business needs, including supporting user stories, use cases, and system updates Team Collaboration & Stakeholder Engagement - Partner with business leadership and teams to refine backlog, prioritize work, and support story creation. - Facilitate clear communication, consensus-building, and alignment among stakeholders, clients, and technical staff. - Foster trust and act as a liaison to ensure shared delivery goals across teams. Product Delivery & Continuous Improvement - Develop a deep understanding of system functionality and business rules to support both project work and operational activities. - Resolve support issues, drive process and product improvements, and leverage tools and technology to enhance analysis and delivery efficiency. Nelnet believes in a hybrid work environment that accommodates both in-office and remote work. This model promotes a positive work-life balance and culture, enabling in-person collaboration when possible while also providing benefits associated with remote work. The standard hybrid work schedule includes a 24/16 hour (in-office/work-from-home) split for associates that reside within 30 miles of an office. This is subject to change, based on manager discretion. NOTE: Internal Associates working in a remote capacity may be considered for this position. Qualifications - Experience: Proven background as a Business Analyst, Systems Analyst, Operational Analyst, or similar role. - Skills: Strong communication, leadership, and relationship-building abilities; technical proficiency in SQL, data analysis, diagramming tools (e.g., Lucidchart, Visio), and test management platforms is a plus. - Education: Bachelor’s degree or equivalent experience. Additional Information This role requires strong collaboration with business, IT, and leadership teams. The IT Business Analyst adapts to changing needs and helps ensure alignment across product strategy and team structures. Starting Salary Range for this role: $65,000 - $85,000 Annually, DOE Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK. Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations. Nelnet is a Drug Free and Tobacco Free Workplace. Use of Artificial Intelligence in Hiring We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring

• Review and process on customer accounts regarding their student loans • Responsible for researching information related to these activities

• Answer high volume of phone calls or chats from all regions of the country • Trouble-shoot problems and offer solutions • Provide excellent customer service via telephone, email correspondence, and chat • Build and maintain relationships with institution contacts • Provide direction and guidance to new and existing institution contacts regarding NBS products and services • Establish communication with sales team and other internal contacts • Encourage increased use of various NBS products and provide training when applicable • Report daily activities to team leader • Participate in special projects or committees and other related duties

• Develop and implement sales and marketing communications plans • Develop and maintain sales and marketing calendars for open opportunities in territory • Prepare lead generation activities, retention initiatives, and customer acquisition strategies at conferences and events • Develop and cultivate school and lender relationships for retention and sales activities • Educate, implement and train current and new customers on products and services • Assist in measuring and reporting on key metrics to evaluate performance