Nelnet

Role Description The Business Development Representative’s primary focus is to either retain or re-establish relationships with existing customers and to acquire new customers through a consultative sales and relationship building approach, using excellent customer service. This position has minimal travel with most communication occurring via phone, e-mail, internet-based seminars/meetings, etc. This position typically works in a single market and sells peripheral and value-added products along with some sales and lead generation of flagship products to smaller schools. - Close deals in a highly competitive, consultative selling environment. - Up-sell to existing customers through education and providing additional product knowledge of software and services or new products and services. - Cold call and generate qualified sales leads. - Create proposals for targeted prospects or existing customers. - Provide expertise and advice to potential prospects and current customers regarding product and service offerings. - Use Salesforce CRM to maintain records of contacts, accounts, leads, opportunities, updating, and report generation. - Forecast and prepare sales plans to achieve sales goals. Qualifications - Bachelor’s Degree in business, communications, marketing or a related field or a combination of education and related experience. Requirements - 1-3 years of experience creating/maintaining business relationships via telephone. - Customer service and call center experience a plus. - Proven track record of high performance and achieving goals. - Experience presenting via the web and in-person to both small and large groups. - Experience in education or payment industry sales (particularly with technology and service sales) a plus. Benefits - Medical, dental, vision, HSA and FSA. - Generous earned time off. - 401K/student loan repayment. - Life insurance & AD&D insurance. - Employee assistance program. - Employee stock purchase program. - Tuition reimbursement. - Performance-based incentive pay. - Short- and long-term disability. - Robust wellness program.

• Build positive line of communication (based on mutual respect, trust, integrity, and clear, honest and open dialog) to maintain and enhance relationships with clients • Ownership of overall client satisfaction by proactively anticipating client needs and maintaining contact with clients to ensure FACTS is meeting their needs • Meet face to face with each client at least two times per year at school location • Assist in the coordination of sales and product revisions to existing clients • Work closely across FACTS Operations and technical teams to resolve client related problems and issues • Advocate for client needs, such as new features, services and programs needed to enhance the level of services and solutions offered by FACTS • Actively participate in the evaluation of new product client requests • Work closely with technical support to understand the breadth and limitations of the client product solutions • Leverage relationships to expand FACTS solutions utilized by exiting clients • Attend trade shows, conference and other events as needed to support client communication and engagement • Gather competitive information to assist in continually evaluating market position • Facilitate timely communication with FACTS Sales and Account Managers regarding client related issues • Work collaboratively with RVP Team, Account Managers, and other departments to develop a strategic customer service plan and to resolve any customer issues

Title: Enterprise Account Executive - SLED (Google Public Sector) Location: Remote time type Full time job requisition id R22633 Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work. The Enterprise Account Executive - SLED (Google Public Sector) role is accountable for growing Nelnet Government Services in the State, Local, and Education (SLED) market by creating a qualified pipeline, shaping opportunities, and closing services-led technology engagements. This is a national role with emphasis on states where Nelnet has an established footprint and where you have or can build strong relationships. You will sell consultatively to senior stakeholders (CIO/CTO, CDO, program leaders, procurement) across state agencies, local governments, K–12, and higher education. What you will sell (services-led solution offerings): AI/GenAI enablement and responsible adoption; custom application development and system integration. Engagements may be sold directly by Nelnet or through partner-led motions, including Google Public Sector, and commonly involve multi-stakeholder buying groups, formal procurement, and long-cycle sales processes. Nelnet believes in a hybrid work environment that accommodates both in-office and remote work. This model promotes a positive work-life balance and culture, enabling in-person collaboration when possible while also providing benefits associated with remote work. The standard hybrid work schedule includes 24 hours of in-office work each non-travel week, for associates that reside within 30 miles of an office. This is subject to change, based on manager discretion. At this time, we are unable to consider candidates that reside in these states: Alabama, California, Connecticut, Hawaii, Illinois, Maine, Massachusetts, Michigan, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington. How to Apply: Please submit your resume along with a cover letter that highlights: - Your experience and results selling technology services/solutions to SLED organizations. - One example of a complex public sector pursuit you led (capture approach, procurement path, and outcome). - How you build pipeline in a new territory and maintain forecast/CRM discipline. - Any relevant partner-led selling experience (e.g., Google Public Sector co-sell), if applicable. Key Responsibilities: - National coverage & relationship-led focus - Drive national new-business development with emphasis on priority “footprint states” and agencies where Nelnet is positioned to win. - Leverage existing relationships and build new executive connections; develop target-buyer maps and relationship plans across IT, program, finance, and procurement stakeholders. - Pipeline creation & opportunity qualification - Create, qualify, and advance net-new opportunities for services-led technology transformation engagements. - Run discovery to confirm business outcomes, technical scope, buying process, funding, and timeline; maintain clear next steps. - Build and maintain a healthy pipeline aligned to quota and required coverage (targets set by leadership). - Capture, procurement & competitive positioning - Monitor and influence procurement activity (RFI/RFQ/RFP) and pursue pre-RFP shaping where possible. - Lead/coordinate capture plans, win themes, teaming strategy, and executive engagement plans for priority pursuits. - Partner with internal proposal resources to storyboard responses, coordinate inputs, and support orals and negotiations. - Solution selling & deal execution - Lead the end-to-end sales cycle from first meeting through contracting, including solution shaping, pricing alignment, and close plans. - Translate technical capabilities into clear value propositions and measurable outcomes for non-technical audiences. - Drive internal alignment across delivery, solution architecture, legal, and leadership to ensure solutions are credible and executable. - Partner-led motions (including Google Public Sector) - Co-sell with strategic partners (i.e. Google Public Sector) to identify joint opportunities and accelerate pipeline. - Coordinate partner field engagement, account planning, and shared pursuit strategy; ensure roles/responsibilities are clear. - Forecasting, CRM discipline & performance - Forecast accurately, maintain disciplined CRM hygiene, and communicate risks, asks, and close dates transparently. - Achieve or exceed quarterly and annual targets for bookings, pipeline, and strategic account penetration. - Market presence & thought leadership - Represent Nelnet at relevant SLED conferences, association meetings, and industry events; build brand credibility in-market. - Provide market intelligence to inform solution packaging, messaging, and go-to-market priorities. Qualifications: - Required qualifications - 5+ years of quota-carrying sales experience, including 5+ years selling to SLED (state/local/education) organizations. - Demonstrated working knowledge of modern software delivery practices and emerging AI technologies, including agentic AI workflows and data science applications, sufficient to engage credibly with technical stakeholders and solution architects. - Ability to translate AI/GenAI capabilities into compelling value propositions for SLED clients navigating digital transformation, connecting technical concepts to business outcomes compliance considerations, and procurement realities. - Experience with partner-led public sector motions, specifically Google Public Sector, including co-sell execution, partner field alignment, and joint pursuit strategy. - Proven success selling complex technology services/solutions (e.g., application development, data/AI, GenAI) with long sales cycles and multiple stakeholders. - Demonstrated ability to lead end-to-end pursuits: discovery, qualification, capture planning, proposal/orals support, negotiation, and close. - Strong working knowledge of SLED procurement and contracting approaches (RFI/RFQ/RFP, budget cycles, evaluation/award processes). - Executive presence with the ability to build credibility with CIO/CTO and senior program leadership. - Forecasting rigor and CRM discipline; comfort operating in a metrics-driven environment. - Ability to travel as needed to support customer and partner engagement. - Ability to pass any required background checks for public sector client sites/projects. - Preferred qualifications - Familiarity with common SLED cooperative or master contract vehicles (e.g., Carahsoft, NASPO, OMNIA, Sourcewell) and/or relevant state term schedules. - Experience supporting accessibility compliance initiatives (ADA/WCAG) and digital experience modernization programs. - Experience selling into K–12 and/or higher education buying centers (including familiarity with EdTech and E-rate, where relevant). - Formal sales methodology training (e.g., MEDDIC, Challenger, Miller Heiman) and/or relevant cloud/industry certifications. What We Also Offer: - Base Annual Salary Range: $110,000 - $160,000, depending on experience with uncapped commission structure. - Professional development and training opportunities. - Opportunity to shape SLED go-to market strategy and influence solution packaging. - Direct visibility and interaction with executive leadership. - Fast-paced, entrepreneurial environment with significant growth potential. Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

• Assess operational workflows and processes using data analysis, process mapping, stakeholder interviews, and observation to identify inefficiencies, service gaps, and root causes. • Develop and prioritize improvement initiatives with clear recommendations, success metrics, and projected impact on efficiency, quality, and service delivery. • Present insights and recommendations to leadership in a concise, actionable manner to support informed decision-making. • Identify and address customer experience challenges (e.g., onboarding friction, service delays, accuracy issues) and drive solutions that enhance satisfaction and retention. • Design and implement scalable operational solutions that increase capacity and efficiency without proportional increases in manual effort or headcount. • Partner with technical teams to deliver automation and system enhancements, including AI-enabled workflows, ensuring solutions are practical, scalable, and aligned with operational needs. • Evaluate emerging technologies and tools and recommend solutions that deliver measurable business value and support long-term operational effectiveness. • Collaborate cross functionally with Operations, Engineering, IT, Product, and other stakeholders to ensure operational solutions are compatible with system architecture, data standards, and technical constraints. • Support strategic integration initiatives by contributing to business cases, evaluating cost and impact, and assisting with planning, prioritization, and execution. • Establish and maintain operational standards and documentation, including playbooks, best practices, and progress reporting, to ensure consistency, sustainability, and leadership visibility of outcomes.

Role Description Responsible for the retention, growth and overall account service strategy for a designated group of Higher Education institutions across several states in the territory. These accounts utilize one or more of the following Nelnet Campus Commerce solutions (e.g., ePay, eBill, Commerce Manager, eStore, Cashiering, AMPP, Pending Aid and NTS payment solutions). Works collaboratively with other departments (e.g., RVPs, Account Managers and Operations) to create client strategy to leverage Nelnet Campus Commerce best practices, add value to relationship through cross-selling of additional solutions and to deliver a level of customer satisfaction that exceeds expectations. By building strong collaborative relationships with clients, the CRM position contributes to the generation of new business through cross-sell and referrals to be used with prospective customers. - Retain current higher education accounts designated in territory. - Grow existing client base, while identifying upsell and cross sell opportunities. - Work collaboratively with sales leadership to assist with the generation of new business opportunities with current and prospective clients. - Build positive line of communication (based on mutual respect, trust, integrity, and clear, honest and open dialog) to maintain and enhance relationships with clients. - Ownership of overall client satisfaction by proactively anticipating client needs and maintaining monthly contact with clients to ensure Nelnet Campus Commerce is meeting their needs. - Meet on campus at least one time per year to deliver an annual account review communicating Nelnet’s value and long-range planning objectives. - Assist in the coordination of sales and product revisions to existing clients. - Expand knowledge base of different ERP systems and how they integrate with Nelnet Campus Commerce solutions. - Work closely across Nelnet Campus Commerce department lines to resolve client related problems and issues. - Develop intimate understanding of client needs and the practical application of Nelnet Campus Commerce solutions on their campus through client interaction. - Advocate for client needs, such as new features, services and programs needed to enhance the level of services and solutions offered by Nelnet Campus Commerce. - Actively participate in the evaluation of new product client requests, creating a business case study in order to justify investment. - Actively participate in the evaluation and prioritization of product solution development, as well as project timing and deployment. - Work closely with technical support to understand the breadth and limitations of the client product solutions. - Coordinate and assist in the creation and distribution of client communications (e.g., upgrades, enhancements, new features, etc.). - Generate, complete and track project and change request forms, documenting these activities in Salesforce. - Leverage relationships to expand Nelnet Campus Commerce solutions utilized by existing clients. - Attend trade shows, conference and other events as needed to support client communication and engagement. - Gather competitive information to assist in continually evaluating market position. - Assist with the coordination of the Nelnet Campus Commerce Annual User’s Group Meeting. - Facilitate timely communication with clients, sales leadership, operations, implementation and integration teams regarding client related issues. - Review client contracts, maintain contract end dates, and proactively engage the client to extend/review the term and product offering. - Work collaboratively with the BDE, Account Managers, and other departments to develop a strategic customer service plan and to resolve any customer issues. - Consult as necessary and appropriate with Finance in relation to contract issues, pricing, billing, reconciliation issues and bank information. Qualifications - Bachelor's degree, or equivalent, preferably in business and/or technology. - Minimum of 3-5 years of sales and Account Management experience. - Background in Higher Education market is a plus. - Experience with billing, payment processing and ecommerce services is helpful. - Experience with commonly utilized ERP systems within Higher Education- Oracle (PeopleSoft, Cloud), Ellucian (Banner, Colleague, Power Campus), Workday, Jenzabar, etc. is preferred. Requirements - Positive, outgoing personality. - Excellent communication skills with the ability to interact with all levels of a client organization and multiple departments of the institution are essential. - Initiative, ownership, assertive, open-minded, flexible and adept at conflict resolution. - Conscientious, committed with a high level of integrity. - Excellent relationship, sales and account management skills. - Understand both the customer’s business and the Nelnet Campus Commerce product solution in order to generate new sales and to communicate enhancement requirements both internally and externally. - Ability to promote new services and up-sell into the customer account. Benefits - Pay range for this role is base salary $80,000-$90,000 annually, depending on experience, with an additional Incentive Compensation Plan. - Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.

• Coaches, motivates, and professionally develops direct reports and others. • Sets clear team objectives and measurements aligned with organizational goals. • Responsible for performance evaluations and recommending compensation changes. • Builds and strengthens teamwork and cooperation within and across teams. • Implements lean solutions to improve team efficiency while maintaining effectiveness. • Removes organizational impediments including hidden challenges. • Assesses and improves team health. • Creates a culture that makes room for failure and learning. • Leads the hiring process for team members. • Contributes to department staffing plans and budget processes. • Coordinate with Nelnet Cyber Security Group (CSG) to ensure that NBS is compliant with all Nelnet security policies. • Creates engineering standards in coding practices across teams. • Mentors Software Engineers in best practices. • Creates an environment of best practices in engineering through personal example, developing and engineering products, creating deployments, and leading system architecture design concepts across teams.

Role Description Review and process on customer accounts regarding their student loans. Responsible for researching information related to these activities. To be considered for this role, you must reside within 60 miles of either Lincoln, NE, Madison, WI or Brownsville, TX. This is a work from home position. Pay for this role: $16.50/hour Job Responsibilities: - Commit to Performance Based Organization (PBO) and Easy to Do Business with (ETDBW) philosophy. - Contribute to Continuous Process Improvement. - Ensure integrity of data and information. - Validate and update information in the Loan Servicing systems. - Review prior lender service and payment histories. - Staying updated on company and department communication, emails and procedures. - Attending team meetings and required trainings. - Completing corporate trainings and quarterly meeting with leadership. - Working your regularly scheduled work week. (Unless using ETO/Floating Holiday, FMLA or make up time if approved) - Working required overtime as needed. Qualifications - High school degree or equivalent required. - 1 - 2 years customer service experience and/or general work experience preferred. - Knowledge of Loan Servicing and/or Originations systems preferred. Requirements - Employment and continued employment are contingent on obtaining and maintaining a favorable clearance. - Must reside in the United States and be a United States citizen. - This process involves collecting and providing 7 years of previous work experience, previous addresses, and contact information of people that can verify this information. - Must not be delinquent or in default with any federal debt. - Final suitability determination is the sole discretion of the Department of Education. Competencies – Skills/Knowledge/Abilities - Service Excellence - Oral communications - Written communications - Teamwork - Accuracy/Attention to Detail - Working with MS Office - Business Math - Problem Solving - Managing Multiple Priorities - Basic Computer skills Benefits - Medical, dental, vision, HSA and FSA - Generous earned time off - 401K/student loan repayment - Life insurance & AD&D insurance - Employee assistance program - Employee stock purchase program - Tuition reimbursement - Performance-based incentive pay - Short- and long-term disability - Robust wellness program

• Is a self-starter and can consistently produce outstanding results with minimal supervision. • Monitors and works with logs in SIEM tools and other log aggregators such as Google Observability. • Builds and maintains Cloud infrastructure on platforms such as AWS, Azure, and Google Cloud. • Verifies if threat findings are actual threats or false positives. • Participates in department-wide change control and IT governance processes, on behalf of the Nelnet Cyber Security Group (CSG).

• Assume end-to-end ownership of market-validated ventures including full business accountability for assigned product lines, including strategy, long-term growth, and financial performance • Define and execute product and business strategies aligned to company priorities and market opportunity • Build and evolve product, operating, and distribution models, required to scale early concepts into profitable, repeatable businesses • Lead and develop dedicated product and go-to-market (GTM) teams, including direct management of sales and GTM resources supporting the business • Drive revenue growth and market adoption in partnership with shared service teams including Marketing, Finance, and other centralized functions to support growth and scale • Act as the primary business owner and escalation point for assigned products across internal stakeholders • Develop and own budgets, forecasts, revenue targets, NOI accountability, and performance metrics for assigned product lines • Drive effective go‑to‑market execution, including pricing, packaging, positioning, and launch readiness • Make lifecycle decisions for assigned business(es), including investment prioritization, scaling, optimization, or strategic pivots as needed

• Provide responsive, high-quality customer support for assigned Next Gen Web Solutions products • Perform software-related issue research, troubleshooting, and timely follow-up • Work with clients to help them adopt new features and functionality • Identify client pain points and communicate insights to the Product Manager • Provide ongoing client training on product features and workflows • Clearly and effectively instruct non-technical customers with diverse backgrounds in the use of complex software • Develop familiarity with each client’s specific use case to tailor training accordingly • Provide support to Sales and Product Management • Relay client feedback and patterns to the product team to inform roadmap decisions • Partner with colleagues to continuously improve support processes and documentation