• Own the operational execution of the design program. • Plan and facilitate design critique sessions, including preparation, documentation, and follow-ups. • Track decisions and ensure action items are completed. • Maintain program documentation, schedules, and operational artifacts. • Coordinate with stakeholders. • Coordinate collaboration between design, engineering, and external design agencies. • Drive follow-ups with stakeholders to ensure progress and alignment. • Prepare and present program updates and session materials. • Maintain structured workflows for critique sessions and program activities. • Support operational tasks connected to engineering or delivery when needed. • Identify opportunities to improve processes and collaboration.

• Provides guidance, expertise, and support to Engage fi (EFI) clients and consultants by overseeing the strategy and completion of assigned client interrelated projects • Manages program workstreams to ensure timely and effective completion of interconnected project activities • Communicates program and individual project progress to client and internal resources • Evaluates all proposed modifications to program and project scope and influences stakeholders to control changes • Assists with the ongoing development and enhancement of EFI best practices, project tools, and overall process improvements

• Lead daily operations of Samsara’s AI self-service platforms (Chatbot and Voice AI) to ensure reliability, speed, and performance. • Track and analyze key metrics such as containment, deflection, accuracy, and CSAT to uncover insights and drive improvement. • Optimize AI intelligence and integrations by refining prompts, enhancing conversational design, improving customer flows, and expanding connections across systems for seamless support. • Collaborate across teams including SMEs, Tech Docs, vendors, and internal AI groups to close content gaps and scale platform capabilities. • Advance AI self-service strategy through innovation and continuous alignment with business goals, customer needs, and emerging industry trends.

• Lead daily operations of Samsara’s AI self-service platforms (Chatbot and Voice AI) to ensure reliability, speed, and performance. • Track and analyze key metrics such as containment, deflection, accuracy, and CSAT to uncover insights and drive improvement. • Optimize AI intelligence and integrations by refining prompts, enhancing conversational design, improving customer flows, and expanding connections across systems for seamless support. • Collaborate across teams including SMEs, Tech Docs, vendors, and internal AI groups to close content gaps and scale platform capabilities. • Advance AI self-service strategy through innovation and continuous alignment with business goals, customer needs, and emerging industry trends.