• Lead daily operations of Samsara’s AI self-service platforms (Chatbot and Voice AI) to ensure reliability, speed, and performance. • Track and analyze key metrics such as containment, deflection, accuracy, and CSAT to uncover insights and drive improvement. • Optimize AI intelligence and integrations by refining prompts, enhancing conversational design, improving customer flows, and expanding connections across systems for seamless support. • Collaborate across teams including SMEs, Tech Docs, vendors, and internal AI groups to close content gaps and scale platform capabilities. • Advance AI self-service strategy through innovation and continuous alignment with business goals, customer needs, and emerging industry trends.

• Lead daily operations of Samsara’s AI self-service platforms (Chatbot and Voice AI) to ensure reliability, speed, and performance. • Track and analyze key metrics such as containment, deflection, accuracy, and CSAT to uncover insights and drive improvement. • Optimize AI intelligence and integrations by refining prompts, enhancing conversational design, improving customer flows, and expanding connections across systems for seamless support. • Collaborate across teams including SMEs, Tech Docs, vendors, and internal AI groups to close content gaps and scale platform capabilities. • Advance AI self-service strategy through innovation and continuous alignment with business goals, customer needs, and emerging industry trends.

Position Overview The Senior Director of Program Management will provide strategic oversight and execution of complex, multidisciplinary program(s) for our most strategic customers. This role serves as the client’s most trusted orchestrator and go-to person; unites sites and functions to turn complexity into clarity and makes the appropriate trade- off decisions based upon adequate risk management. Through transparent and diligent communication, the role ensures accountability to deliver optimized solutions and flawless execution, as such ensuring highest Customer Satisfaction levels through excellence in quality, reliable delivery, and intimate, resilient relationships. Company Overview The work we do at FUJIFILM Biotechnologies has never been more important—and we are looking for talented candidates to join us. We are growing our locations, our capabilities, and our teams, and looking for passionate, mission-driven people like you who want to make a real difference in people’s lives. Join FUJIFILM Biotechnologies and help make the next vaccine, cure, or gene therapy in partnership with some of the most innovative biopharma companies across the globe. We are proud to cultivate a culture that will fuel your passion, energy, and drive - what we call Genki. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers Job Description Principal Accountabilities: - Lead and develop virtual program teams, to drive accountability, collaboration, inclusion, and high performance across geographies and sites. Collaborate closely with the Global Account Lead to grow and build a strong partnership for life. - Serve as the principal customer liaison and executive point of contact, build robust, trustful relationships based upon transparent communication, establishing governance and aligning outcomes to client objectives. Engage with executives and other external partners to understand client needs, align and address concerns promptly if needed for which the role establishes the appropriate processes and governance. - Financial ownership and commercial stewardship: own program P&L elements (budget, margin, cash flow), conduct scenario planning, drive change orders/contract amendments, and ensure cost/schedule/quality targets. - Strategic program planning and portfolio governance: establish multi-year roadmaps, define scope/benefits, resource plans, ensure alignment to organizational strategy and global priorities. - Enterprise risk management: Continuously identify, assess, and mitigate program risks across technical, supply, regulatory, and commercial domains to ensure reliable delivery; implement controls, contingencies, and escalation pathways. - Program Progress Monitoring: Oversee milestones, deliverables, interdependencies and critical path using program management tools to track progress and identify risks, gaps, or roadblocks early, meeting quality requirements, timelines and budget. Report performance to internal ELT and clients as requested/required. - Continuous improvement and operational excellence: drive standardization, lessons learned, and process improvements to raise customer experience, speed, and quality (Lean/Six Sigma mindset). - Talent development and coaching: build capabilities in program management; mentor PMs, reinforce governance, and succession plan for critical roles. - Strategic business development support: partner with Global Account Leads and BD on proposals, solution design, pricing strategies, and win themes for key pursuits. - Executive stakeholder reporting by synthesizing insights and recommendations for the ELT. Inform investment decisions and strategic prioritization. - And all other duties as assigned. Minimum Qualification Requirements: - Bachelor’s degree in Life Sciences, Engineering, Pharmacy or related field is required. - 15+ years total professional experience, including 10+ years leading complex global programs/portfolios - 8y+ experience in CDMO or pharmaceutical industry, with a preference for biologics manufacturing and/or advanced therapy - Proven experience of working with complex, global clients - Demonstrated success in program management at global level - Experience in coaching and leading global, virtual teams - Strong financial acumen (budgeting, margin management, risk/opportunity analysis); adept at contract/change management and scenario planning Preferred Requirements: - Master’s degree in life science is preferred. - PgMP or PMP certification. - Experience building global program governance frameworks and standard work. - Familiarity with biologics manufacturing modalities (e.g., mAbs, viral vectors, cell therapies) and tech transfer in GMP environments. Our programs are designed to focus on maintaining and enhancing all pillars of health with a robust benefits package including medical, dental, vision and prescription drug coverage with the option of a Health Savings Account with company contributions. In addition, we offer an industry leading 401(k) savings plan, insurance coverage, employee assistance programs and various wellness incentives. We support life-work balance with paid vacation time, sick time, and company holidays. Explore a supportive environment that enriches both your personal and professional growth! The US salary range for this position is $230,000 to $260,000. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. This is a global position that will support all of our FUJIFILM Biotechnologies sites. This position can be based at any of our locations around the globe. Benefits and compensation will be governed by the location that you are based from and considered your home site. As part of any recruitment process, FUJIFILM Biotechnologies collects and processes personal data relating to job applicants. The organization is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations and may share this as part of the global recruitment process with hiring managers in Europe and the United States. To all agencies: Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via-email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired, no fee or payment of any kind will be paid. *#LI-Remote EEO Information Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. ADA Information If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (fdbglobaltalent@fujifilm.com).

• Develop and maintain a comprehensive understanding of the company's incentive plans, including metrics, targets, and payout structures. • Take plan design requirements and craft clear, concise plan documents for delivery to all plan participants • Administer and manage the company's incentive compensation programs, ensuring all calculations and payments are accurate and delivered in a timely manner, ensuring adherence to company policies and procedures. • Collaborate with Sales Operations to ensure accurate and timely data collection, validation, and integration into the compensation system. • Reconcile commission statements and resolve discrepancies. • Create and execute manual commissions processes where needed to support programs • Create and analyze sales performance analytics to identify trends, opportunities and areas for improvement and optimization • Collaborate with key data partners to ensure the integrity of data to operationalize compensation programs • Assist in the implementation of new commission plans and incentive programs. • Provide support and guidance to sales representatives and managers regarding incentive compensation plans, calculations, and payouts. • Act as the Compensation plan and system SME for all sales representatives and managers regarding compensation plans, calculations and payouts. • Develop and deliver commission system userguides and ongoing training • Ensure compliance with all relevant audit requirements and internal controls. • Generate reports and provide analysis on incentive compensation performance, including tracking individual and team performance against targets. • Stay up to date with industry best practices and trends related to incentive compensation administration, recommending improvements to current processes and systems. • Work closely with key stakeholders to enhance and optimize the compensation system, ensuring its accuracy, functionality, and usability. • Maintain accurate and confidential records of incentive compensation plans, payments, and related documentation. • Manage the annual planning processes as well as any in year org changes including the development of coverage model, resource allocation, territory design, and sales targets.