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Samsara Inc. is on a mission to increase the sustainability of the operations that power the global economy. The company pioneers the Connected Operations Cloud
AI Self-Service Program Manager
Location
Mexico
Posted
68 days ago
Salary
0
Seniority
Lead
Job Description
AI Self-Service Program Manager
Samsara
• Lead daily operations of Samsara’s AI self-service platforms (Chatbot and Voice AI) to ensure reliability, speed, and performance. • Track and analyze key metrics such as containment, deflection, accuracy, and CSAT to uncover insights and drive improvement. • Optimize AI intelligence and integrations by refining prompts, enhancing conversational design, improving customer flows, and expanding connections across systems for seamless support. • Collaborate across teams including SMEs, Tech Docs, vendors, and internal AI groups to close content gaps and scale platform capabilities. • Advance AI self-service strategy through innovation and continuous alignment with business goals, customer needs, and emerging industry trends.
Job Requirements
- 8+ years in Support Operations, Knowledge Management, or AI/Automation platform management.
- Bachelor’s degree in Business, Information Systems, or a related field (Master’s preferred).
- Conversational design / prompt engineering background
- Experience working directly with conversational AI technologies such as chatbots or voice AI.
- Strong analytical and problem-solving skills with a data-driven mindset.
- Proven success collaborating across technical and non-technical teams.
- Skilled in project and vendor management.
- Excellent communication and storytelling skills with a focus on customer experience.
Benefits
- Flexible, employee-led remote model
- Professional development stipend
- Comprehensive health and parental leave plans
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