Job Overview: The Engineer would be involved in developing PRASE scripts based on the specifications provided. This role would involve working very closely with the business analysts (more in a pair programming mode) Roles and Responsibilities: - Extensive and demonstrable experience (at least 5 years in relation to: - Developing Perl / Python scripts - Working with customers, Business analysts in understanding the business requirements. - This would also involve creating documentation around scripts - Estimating the effort required to build the scripts - Identifying opportunities to meet customer business objectives using business logic and configuring applications to meet those objectives - Experience implementing North American Life & Annuity products on Policy Administration systems is a plus - Knowledge of Group and Individual North American L&A markets a plus Skills / Attributes Required: Conceptual understanding of Object-Oriented Programming. - Basic database queries - Programming experience in Java or any other programming language (ability to write business logic). - HTML - CSS - JavaScript - API Integrations - Understanding NFRs and performance considerations Desirable skills: - Experience on Life, health, Annuity or supporting those products Behavioral Skills: - Positive attitude - Good communication - Teamwork and adaptability - Analytical thinking and problem solving - Flexibility Domain Exposure: - Insurance knowledge of P&C and/or L&A

• Lead end-to-end deployment of Armada platforms including Atlas, Galleon with AEP, and Leviathan AI Factory integrated with Bridge GPUaaS • Execute deployments within classified facilities and FedRAMP-regulated environments • Own infrastructure bring-up, platform configuration, security hardening, and production readiness validation • Make real-time technical decisions across hardware, networking, Kubernetes, storage, and GPU layers within cleared constraints • Serve as the primary technical point of contact for assigned federal programs post go-live • Own the long-term technical success, stability, and operational posture of deployed environments • Build trusted relationships with government engineers, mission owners, security teams, and integrators • Act as Armada’s on-the-ground technical authority for federal customers • Build, maintain, and actively drive Joint Success Plans (JSPs) for each assigned customer • Align deployment milestones, platform adoption, and operational maturity to customer business objectives • Use the Joint Success Plan as the primary framework for prioritization, execution, risk management, and value tracking • Regularly review progress against success plans with customer stakeholders and Armada leadership • Ensure JSPs inform deployment sequencing, adoption strategy, roadmap discussions, and expansion planning • Surface risks, dependencies, and blockers early and drive resolution with clear ownership • Support deployments operating under FedRAMP Moderate and High requirements • Partner with customer security and compliance teams on ATO, continuous monitoring, POA&M tracking, and audit readiness • Ensure Armada deployments align with NIST 800-53 controls and agency-specific requirements • Maintain strict adherence to clearance, need-to-know, and operational security standards • Accelerate time-to-value by enabling early mission workloads once authorization thresholds are met • Support transitions from prototype, pilot, or IL environments into sustained production deployments • Drive adoption of Atlas operational capabilities and Leviathan AI Factory workloads in support of mission needs • Ensure environments remain stable, secure, and production-ready • Proactively identify operational risks, security gaps, or scaling constraints • Coordinate with Product, Engineering, Security, and Support teams to resolve issues within federal constraints • Act as a senior technical presence in cleared environments, setting the standard for execution and professionalism • Mentor junior cleared FDEs, CSEs, and delivery engineers • Contribute to federal deployment standards, runbooks, and repeatable best practices • Partner closely with the Sr. Director of Customer Success & Delivery, Americas & US Federal on priorities and escalations • Work with Product, Engineering, Security, Compliance, and Government Programs teams • Provide structured field feedback to influence Armada’s federal product and delivery roadmap

• Lead end-to-end deployment of Armada platforms including Atlas, Galleon with AEP, and Leviathan AI Factory integrated with Bridge GPUaaS • Execute deployments across the United States and Canada, including multi-site and hybrid environments • Own infrastructure bring-up, platform configuration, and production readiness validation • Make real-time technical decisions across hardware, networking, Kubernetes, storage, and GPU layers • Partners with clients to integrate Galleon infrastructure into end-to-end solutions and existing IT ecosystems • Serve as the primary technical point of contact (L1) for assigned North American customers post go-live • Own the technical success plan, adoption milestones, and operational maturity roadmap • Build trusted, long-term relationships with account executives, customer engineering, HW and SW engineering, product team, as well as data & AI teams • Lead technical governance discussions, roadmap planning, and platform optimization conversations and collaborates with AEs to deliver QBRs • Build, maintain, and actively drive Joint Success Plans (JSPs) for each assigned customer • Reduce time-to-try and time-to-value by unblocking workloads and accelerating early production wins • Ensure customer environments remain stable, secure, and production-ready • Coordinate with Product, Engineering, and Support teams to resolve issues efficiently • Act as a senior technical presence for North American customers, setting the bar for execution and customer engagement • Mentor junior FDEs, TAMs, and delivery engineers as the region scales • Provide structured feedback to Product and Engineering teams based on real customer usage

• Talk to our users to understand their goals and challenges • Help customers design and optimize their Metabase implementation • Guide customers how to get data from all the various places it lives, transform it into useful shapes, and convert their questions into actual queries that can be executed • Solve complex problems and troubleshoot customer issues • Collaborate with our technical communicators to create educational materials for our customers • Serve as the voice of the customer to our product and engineering teams and help drive product development