• Lead end-to-end deployment of Armada platforms including Atlas, Galleon with AEP, and Leviathan AI Factory integrated with Bridge GPUaaS • Execute deployments within classified facilities and FedRAMP-regulated environments • Own infrastructure bring-up, platform configuration, security hardening, and production readiness validation • Make real-time technical decisions across hardware, networking, Kubernetes, storage, and GPU layers within cleared constraints • Serve as the primary technical point of contact for assigned federal programs post go-live • Own the long-term technical success, stability, and operational posture of deployed environments • Build trusted relationships with government engineers, mission owners, security teams, and integrators • Act as Armada’s on-the-ground technical authority for federal customers • Build, maintain, and actively drive Joint Success Plans (JSPs) for each assigned customer • Align deployment milestones, platform adoption, and operational maturity to customer business objectives • Use the Joint Success Plan as the primary framework for prioritization, execution, risk management, and value tracking • Regularly review progress against success plans with customer stakeholders and Armada leadership • Ensure JSPs inform deployment sequencing, adoption strategy, roadmap discussions, and expansion planning • Surface risks, dependencies, and blockers early and drive resolution with clear ownership • Support deployments operating under FedRAMP Moderate and High requirements • Partner with customer security and compliance teams on ATO, continuous monitoring, POA&M tracking, and audit readiness • Ensure Armada deployments align with NIST 800-53 controls and agency-specific requirements • Maintain strict adherence to clearance, need-to-know, and operational security standards • Accelerate time-to-value by enabling early mission workloads once authorization thresholds are met • Support transitions from prototype, pilot, or IL environments into sustained production deployments • Drive adoption of Atlas operational capabilities and Leviathan AI Factory workloads in support of mission needs • Ensure environments remain stable, secure, and production-ready • Proactively identify operational risks, security gaps, or scaling constraints • Coordinate with Product, Engineering, Security, and Support teams to resolve issues within federal constraints • Act as a senior technical presence in cleared environments, setting the standard for execution and professionalism • Mentor junior cleared FDEs, CSEs, and delivery engineers • Contribute to federal deployment standards, runbooks, and repeatable best practices • Partner closely with the Sr. Director of Customer Success & Delivery, Americas & US Federal on priorities and escalations • Work with Product, Engineering, Security, Compliance, and Government Programs teams • Provide structured field feedback to influence Armada’s federal product and delivery roadmap

• Lead end-to-end deployment of Armada platforms including Atlas, Galleon with AEP, and Leviathan AI Factory integrated with Bridge GPUaaS • Execute deployments across the United States and Canada, including multi-site and hybrid environments • Own infrastructure bring-up, platform configuration, and production readiness validation • Make real-time technical decisions across hardware, networking, Kubernetes, storage, and GPU layers • Partners with clients to integrate Galleon infrastructure into end-to-end solutions and existing IT ecosystems • Serve as the primary technical point of contact (L1) for assigned North American customers post go-live • Own the technical success plan, adoption milestones, and operational maturity roadmap • Build trusted, long-term relationships with account executives, customer engineering, HW and SW engineering, product team, as well as data & AI teams • Lead technical governance discussions, roadmap planning, and platform optimization conversations and collaborates with AEs to deliver QBRs • Build, maintain, and actively drive Joint Success Plans (JSPs) for each assigned customer • Reduce time-to-try and time-to-value by unblocking workloads and accelerating early production wins • Ensure customer environments remain stable, secure, and production-ready • Coordinate with Product, Engineering, and Support teams to resolve issues efficiently • Act as a senior technical presence for North American customers, setting the bar for execution and customer engagement • Mentor junior FDEs, TAMs, and delivery engineers as the region scales • Provide structured feedback to Product and Engineering teams based on real customer usage

• Talk to our users to understand their goals and challenges • Help customers design and optimize their Metabase implementation • Guide customers how to get data from all the various places it lives, transform it into useful shapes, and convert their questions into actual queries that can be executed • Solve complex problems and troubleshoot customer issues • Collaborate with our technical communicators to create educational materials for our customers • Serve as the voice of the customer to our product and engineering teams and help drive product development

• Support customer testing and ongoing operations and perform Proof of Concepts (PoCs)/demos. • Act as the technical lead when dealing with customers. • Engage in the day-to-day activities of the customer as related to Nokia products and services. • Produce and deliver product configuration based on pre-defined network designs. • Produce detailed Network Migration Services (Method of Procedure [MOP]) to support our customer's requirements. • Act as on-site technical prime/Subject Matter Expert (SME) in IP/MPLS. • Act as on-site technical prime for validating/supporting automated service creations and report generation tools. • Assist with design documentation, training documentation, and various customer-facing documents. • Work closely with customers to test, design, and plan for network deployments and live migrations of customer traffic on IP/MPLS equipment. • Familiarity/ability to operate test equipment i.e. IXIA/Spirent for L2 and L3 scenarios. • Design service for/upgrade/configure Nokia's IP/MPLS products. • Develop and maintain strong relationships with customer's technical teams.