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Senior Forward Deploy Engineer
Location
United States
Posted
118 days ago
Salary
$188K - $235K / year
Seniority
Senior
Job Description
Senior Forward Deploy Engineer
Armada
• Lead end-to-end deployment of Armada platforms including Atlas, Galleon with AEP, and Leviathan AI Factory integrated with Bridge GPUaaS • Execute deployments across the United States and Canada, including multi-site and hybrid environments • Own infrastructure bring-up, platform configuration, and production readiness validation • Make real-time technical decisions across hardware, networking, Kubernetes, storage, and GPU layers • Partners with clients to integrate Galleon infrastructure into end-to-end solutions and existing IT ecosystems • Serve as the primary technical point of contact (L1) for assigned North American customers post go-live • Own the technical success plan, adoption milestones, and operational maturity roadmap • Build trusted, long-term relationships with account executives, customer engineering, HW and SW engineering, product team, as well as data & AI teams • Lead technical governance discussions, roadmap planning, and platform optimization conversations and collaborates with AEs to deliver QBRs • Build, maintain, and actively drive Joint Success Plans (JSPs) for each assigned customer • Reduce time-to-try and time-to-value by unblocking workloads and accelerating early production wins • Ensure customer environments remain stable, secure, and production-ready • Coordinate with Product, Engineering, and Support teams to resolve issues efficiently • Act as a senior technical presence for North American customers, setting the bar for execution and customer engagement • Mentor junior FDEs, TAMs, and delivery engineers as the region scales • Provide structured feedback to Product and Engineering teams based on real customer usage
Job Requirements
- 8+ years of experience in infrastructure, platform engineering, SRE, forward-deployed engineering, or technical account roles
- Proven ability to own both hands-on delivery and long-term customer technical relationships
- Deep technical expertise across Linux, networking, Kubernetes, storage, and GPU-accelerated compute
- Strong troubleshooting skills in live, production environments
- Experience supporting large enterprise or public sector customers in the US and Canada
- Willingness to travel across North America as required
- Clear, confident communication style suited for executive and senior engineering audiences.
Benefits
- Medical, dental, and vision (subsidized cost)
- Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA)
- Retirement plan options, including 401(k) and Roth 401(k)
- Unlimited paid time off (PTO)
- 15 paid company holidays per year
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