Job Description To provide end-to-end travel management services to support employees and executives on business travel requirements. Ensure seamless travel planning and execution, focusing on cost-effective arrangements and adherence to corporate travel policies. Handle complex itineraries, manage relationships with travel vendors, and provide proactive customer service to ensure all travellers experience efficient, reliable, and safe travel arrangements. Provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules to niche clients.Hello Future After Hours Travel Agent Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our eBucks talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. Are you someone who can: Deliver exceptional after-hours travel support aligned to eBucks Lifestyle standards Provide seamless support in collaboration with the daytime operations team Build and maintain strong relationships with clients to enhance retention and loyalty Always go the extra mile to deliver a premium, personalised customer experience Manage emergency bookings Manage complex, multi-sector itineraries Manage last-minute changes, reissues, refunds, and cancellations Recommend and cross-sell relevant travel products and services Maximise revenue opportunities while prioritising client needs Handle end-to-end travel arrangements, including: o Flights, hotels, cruises, transfer services, car hire o Sporting, music, and special event bookings Quote, book, and manage complex and bespoke itineraries Arrange special reservations and ad hoc services for VIP clients Tailor high-touch luxury travel packages in collaboration with suppliers · Provide up-to-date travel advice on: o Visas and passports o Travel terms & conditions o Cancellation policies o Insurance, health, safety, currency, and Covid protocols Build strong relationships with preferred suppliers to enable swift resolution during emergencies Liaise with personal bankers and product houses where applicable Source travel products and information efficiently and cost-effectively Process payments, discounts, refunds, and amendments accurately Manage complaints in collaboration with management Keep clients informed of changes impacting their bookings Promote destinations, tour packages, concierge, and value-added services Identify and maximise sales opportunities Achieve monthly KPIs as set by management Proactively propose new initiatives and creative ideas for enhancing client experiences Maintain high attention to detail across all operational and administrative tasks Operate effectively both within a team environment and autonomously You will be an ideal candidate if you have: National Diploma in Travel or equivalent qualification (essential) Fully bilingual - English (Read, Write, Speak – essential) Minimum 10 years’ experience as a Travel Consultant within the travel industry Expert working knowledge of Galileo or Amadeus GDS (imperative) Excellent organisational and time-management skills Impeccable attention to detail Strong decision-making ability under pressure Proficiency in: o MS Word, Excel, Outlook o CRM systems o Travel-related booking and payment platforms Proven experience in: o Leisure and corporate travel o Travel concierge or similar high-touch service models o VIP or Ultra High Net Worth clientele (strong advantage) · Proven recent international travel experience You will have access to: - Opportunities to network and collaborate. - Challenging working enviroment - Opportunities to innovate. After-Hours Operating Times (Rotational Shifts) · Monday – Thursday: 17h00 – 08h00 · Friday: 17h00 – 09h00 Saturday · Saturday – Monday: 12h00 – 08h00 · Public Holidays: o 08h00 – 17h00 o 17h00 – 02h00 o 02h00 – 08h00 Note: · Shifts are rotational and may vary based on operational requirements. · Total working hours will not exceed 176 hours within a 4-week cycle. After-Hours Operating Times (Rotational Shifts) · Monday – Thursday: 17h00 – 08h00 · Friday: 17h00 – 09h00 Saturday · Saturday – Monday: 12h00 – 08h00 · Public Holidays: o 08h00 – 17h00 o 17h00 – 02h00 o 02h00 – 08h00 Note: · Shifts are rotational and may vary based on operational requirements. · Total working hours will not exceed 176 hours within a 4-week cycle. Location This is a home-based role. Attendance at the office will be required periodically for: · Training and onboarding · Team meetings · Supplier and product training sessions Are you interested to take the step? We look forward to engaging with you further. Apply now! #post #FNB #LI-LB1 Important Closing Date Note Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 07/04/26 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

• Develop and execute a growth strategy tailored to your vertical, with a focus on user acquisition, direct reach, and revenue. • Drive direct demand and engagement through growth marketing techniques including outbound email, social, and network marketing. • Work closely with product leads to optimize existing tools and channels, such as: • Email: Collaborate with the Email Product Lead to leverage templates, segmentation, and CDP data, using Omeda for targeted campaigns. • Content Landing Pages: Partner with the eCommerce Product Lead to design landing pages for SEO and list-building efforts. • Paid Marketing: Coordinate with eCommerce to support paid marketing campaigns aligned with your vertical’s goals. • Events: Utilize playbooks from the Events Product Lead for event-based growth, from speaker sourcing to marketing through Eventbrite and Airmeet. • Newsletters: Collaborate with the Newsletter Product Lead to drive sponsorship revenue and product placements in newsletters. • Utilize analytics tools (Google Analytics) to track real-time performance metrics by channel, adjusting strategies based on data insights. • Conduct experiments on conversion rate optimization, A/B testing user flows, and other acquisition tactics to enhance funnel performance. • Engage in vertical-specific catalogue curation with custom landing pages for user segments and vendor presses, leveraging support from eCommerce. • Report on growth strategies, metrics, and results to cross-functional teams and senior leadership, aligning with business objectives. • Stay current on industry trends, user acquisition strategies, and new tools to ensure innovative, effective approaches within your vertical.

• Leverage AI and automation to create highly personalized and relevant outreach campaigns to generate high-quality sales qualified leads and booked meetings. • Launch and test new outbound campaigns every week. • Master tools like HubSpot, Apollo, Clay, LinkedIn Sales Navigator, Zapier, and more. • Smartly utilize multiple data sources, like intent data, website analytics, and more, to optimize campaign performance and drive strategic decisions. • Collaborate with marketing to produce compelling copy and assets tailored to diverse buyer personas across mid-market and enterprise segments. • Outreach to potential partners and influencers in the industry to amplify our reach and impact. • Collaborate on growth strategy across the company, share funnel metrics regularly, and be a liaison between sales and marketing. • Maintain rigorous budgeting and forecasting for all outbound growth activities. • Excellent verbal and written communication skills. • Intelligent with strong analytical problem-solving skills. • Operate with complete autonomy, requiring minimal to no supervision.

• Identifying target markets, developing comprehensive marketing strategies aligned with business objectives, and setting KPIs to measure success. • Creating and managing marketing campaigns across various digital channels like paid advertising (PPC), email marketing, content marketing, social media, SEO, and landing pages. • Designing and implementing lead generation initiatives to attract qualified potential customers. • Optimizing the customer acquisition funnel to increase conversion rates and drive new user sign-ups. • Implementing strategies to retain existing customers and encourage upgrades to higher subscription tiers. • Monitoring campaign performance using analytics tools, extracting actionable insights, and making data-driven adjustments to marketing strategies. • Continuously testing different marketing approaches to identify the most effective tactics for maximizing ROI. • Working closely with sales, engineering, and customer success teams to ensure alignment and smooth customer journey.