Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. The Role Howden are seeking a Business Services Technician who is a Product Line specialist. This role will often be a point of contact for the London based broking teams who they will support. You will also provide support to their functional management team by developing the technical knowledge of others in the team. You will work closely with your manager and other team members, to manage the administration and support processes in relation to clients’ insurance requirements in accordance with Group policy to achieve targets, develop the business and deliver an excellent and comprehensive service. You will also participate in system testing, provision of training, monitoring of data integrity, take part in various project work and will act as a technical referral point for sophisticated debiting and related issues. This role will be able to coordinate all documentation relating to London Market Premium and Policy processing, liaising with others as necessary Fully remote role and can be based anywhere in the UK. Key Responsibilities: - Ensuring that client invoicing is made on time - Ensuring that changes to policies especially relating to invoicing are supervised and monitored - Assists in the creation of comprehensive broking, client and other types of documents - Process slips, quotes and indications - Performs technical duties (including data entry, credit control, chasing subjectivities) - Keeps informed of all regulatory and legal changes which impacts on the job role - Ensures up to date records are maintained at all times on the Company systems - Responds appropriately to urgent issues as they arise Required Experience: - Experience in the Platform Acturis - Knowledge of the Lloyds and London market. - Knowledge of LPAN Production, Xchanging / DXC technology is desirable - Solid understanding of FCA regulations as they pertain to insurance intermediaries - Solid grasp of processes and procedures within the insurance market. Able to audit and check the work of others - Attention to detail with ability to produce accurate documentation What do we offer in return? A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: - Our successes have all come from someone brave enough to try something new - We support each other in the small everyday moments and the bigger challenges - We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more. Permanent

• Coordinate and manage external partners: fulfillment providers, co-packers, freight forwarders, and parcel carriers • Monitor shipping status and operational processes; identify bottlenecks early • Primary day-to-day point of contact – hands-on, solution-oriented, strong communicator • End-to-end responsibility for the standard order flow in retail operations • Create and maintain orders in the system; generate delivery notes and order confirmations • Ensure timely execution and inventory checks for retail partners • Close collaboration with Key Account Managers and external logistics partners • Ownership of the standard returns and claims process • Clear communication regarding order deviations and escalations • Maintain operational overviews and analyze logistics KPIs • Monitor costs and support data-driven decision-making • Support request-for-quote processes and contract management with logistics partners

• Define and continuously evolve the global Contract Logistics technology strategy, aligned with business growth ambitions and the broader digital transformation agenda. Translate regional and customer-specific logistics needs into scalable and future-proof technology solutions. • Develop a multi-year roadmap for digital solutions and platforms, including WMS, TMS, automation tools, visibility systems, analytics platforms, and customer interfaces. • Act as the voice of the regions in technology forums, and the ambassador of the Technology group in business discussions. • Define and oversee global KPIs, OKRs, and success metrics to measure platform performance, adoption, and business value delivery. • Serve as the voice of the regions within global technology forums, and the ambassador of the Technology organization within CL business discussions facilitating cross-regional alignment and best practice sharing to accelerate value realization. • Build the right super users community with the regions to ensure the right level of knowledge, Coordinate input into WMS enhancement and roadmap prioritization. • Support change management and training efforts to facilitate smooth transitions during system upgrades and new deployments. • Act as the global owner of WMS and TMS strategy, ensuring consistent deployment standards, scalability, and alignment with business processes. • Oversee prioritization of system enhancements and guide product development and vendor interactions. • Drive harmonization and reduce customizations through standardized solution adoption. • Support compliance with enterprise architecture, data governance, and IT security standards across all platforms. • Monitor emerging CL technology trends and propose innovations that could create competitive advantage in coordination with the global Automation and Innovation group. • Facilitate best practice sharing across regions and identify opportunities for system optimization and standardization.

Our client is a fast-growing startup revolutionizing live event ticketing. They buy and sell large volumes of tickets, and the automation usually handles everything — but sometimes, fans need a human touch. That’s where you come in. What You’ll Do: - Step in when automation fails: locate tickets, find buyer info, and execute transfers manually - File and follow up on support cases with Ticketmaster to resolve technical issues - Handle calls with marketplaces to solve fulfillment problems - Ensure every ticket is delivered on time — no exceptions Your Schedule: - Mon–Fri: 4:00 PM – 11:00 PM ET - Sat–Sun: 12:00 PM – 11:00 PM ET - Work at least 3-4 days/week, with at least one weekend day Who Thrives Here: Some shifts are calm, others are a rush before tip-off. We want someone who doesn’t just survive the chaos — they thrive in it. Speed, accuracy, and focus under pressure are key. What We’re Looking For: - Organized and detail-oriented - Dependable and trustworthy - Quick and confident with computers - Strong English communication skills (written and spoken) Why Join Us: No prior experience required. If you’re sharp, resourceful, and ready to take on fast-paced challenges, you’ll fit right in.