Langate Software

• Being responsible for full recruitment processes • Managing and developing relationships with hiring managers and candidates • Generating and maintaining candidates' pipeline; candidates data processing • Developing and updating market knowledge in our service areas of focus • Working with Ukrainian and foreign IT labor markets

• Provide comprehensive customer support by managing active support tickets • Assist new clients during onboarding and guide them through initial setup • Investigate reported issues and coordinate their resolution • Maintain and support existing customer integrations • Troubleshoot and resolve integration-related problems • Oversee and track Power BI requests • Maintain clear and consistent communication with the development team • Organize and participate in support meetings when required

• Determine business requirements, focusing on a solution or part of a solution, and document them. • Explore solution-related risks, external factors, assumptions, constraints, etc. • Suggest design options and improvements for the To Be state of a solution. • Conduct stakeholder analysis (roles, responsibilities, influence, attitude, preferences for the identified internal and external stakeholders). • Outline communication rules, escalation path, and keep up to date with the BA-related meetings schedule. • Prepare for and conduct elicitation sessions using different techniques and their combinations (e.g., surveys, observations, group interviews, document analysis, interface analysis, etc.) • Explain the business context of a solution to the development team and other relevant stakeholders. • Discuss solution requirements and design options with the team, and communicate outcomes to the client (incl. business context, tech dependencies, constraints, risks, benefits, and opportunities). • Escalate requirements conflicts to the relevant stakeholders and track their resolutions. • Work on both functional and non-functional requirements specification and documentation (e.g., user story with acceptance criteria, use-cases, feature document, quality attribute scenario, etc.) • Support both functional and non-functional requirements with appropriate models and visuals (e.g., diagrams, matrices, mockups, wireframes, calculation models). • Verify both functional and non-functional requirements and models with the team and client. • Create a verification checklist if needed. • Validate both functional and non-functional requirements against the business needs, goals, and objectives of a particular solution. • Outline scope boundaries of a module or feature (e.g., in- and out-of-scope, functional decomposition, use case diagrams, models, etc.) • Prioritize solution requirements using simple classification techniques. • Use traceability to ensure requirements coverage and to analyze requirements changes. • Obtain stakeholders' approval for solution requirements. • Maintain solution requirements and their attributes. • Assess the impact of the identified requirements changes, document and communicate changes and their implications to relevant stakeholders. • Collect feedback on implemented solution or solution component using multiple sources of information: demo, UAT, defects, user support requests, etc.

• Communicate clearly and confidently to build trust and effective relationships with folks on both the business and technical sides. • Elicit and discuss functional and non-functional requirements with the stakeholders. • Analyze the existing specifications and actual solution as the source of requirements. • Present requirements to the team and provide support in grooming and testing activities. • Decompose the requirements into backlog items and maintain the backlog. • Update the solution specification documentation.

• Deploy infrastructure from scratch (primary task) • Maintain existing infrastructure • Infrastructure as Code management (Terraform) • Build and maintain CI/CD pipelines for applications and infrastructure

• Train engineers in Vibe Coding practices. • Integrate Vibe Coding into existing development processes. • Support implementation at the organizational level. • Mentor engineers in AI tools integration into the development process. • Facilitate workshops and guides for Vibe Coding.

• Design, develop, and maintain Full-Stack features across the platform • Build scalable backend services using Python • Develop modern frontend applications with React and Next.js • Collaborate closely with the Head of AI and other senior engineers • Participate in architecture discussions and technical decision-making • Take ownership of features from design through production • Work in a fast-paced environment where requirements evolve alongside the product

• Determine business requirements, focusing on a solution or part of a solution, and document them. • Explore solution-related risks, external factors, assumptions, constraints, etc. • Suggest design options and improvements for the To Be state of a solution. • Conduct stakeholder analysis (roles, responsibilities, influence, attitude, preferences for the identified internal and external stakeholders). • Outline communication rules, escalation path, and keep up to date with the BA-related meetings schedule. • Prepare for and conduct elicitation sessions using different techniques and their combinations (e.g. surveys, observations, group interviews, document analysis, interface analysis, etc.) • Explain the business context of a solution to the development team and other relevant stakeholders. • Discuss solution requirements and design options with the team, and communicate outcomes to the client (incl. business context, tech dependencies, constraints, risks, benefits, and opportunities). • Escalate requirements conflicts to the relevant stakeholders and track their resolutions. • Work both on functional and non-functional requirements specification and documentation (e.g., user story with acceptance criteria, use-cases, feature document, quality attribute scenario, etc.) • Support both functional and non-functional requirements with appropriate models and visuals (e.g., diagrams, matrices, mockups, wireframes, calculation models). • Verify both functional and non-functional requirements and models with the team and client. • Create a verification checklist if needed. • Validate both functional and non-functional requirements against the business needs, goals, and objectives of a particular solution.

• Communication with clients and primary data entry to the application program • Oversee and streamline billing and collections processes • Month-end closing of the billing group information • Plan and implement quality assurance for all processes • Special program/billing planning and implementation

• Analyze the current support setup and restructure the support department processes • Configure and optimize Freshdesk, including SLA rules, automation, and AI-based features • Build and maintain a knowledge base for internal and client-facing support needs • Improve and standardize the client onboarding process • Handle L2/L3 support tickets and ensure high-quality issue resolution • Coordinate support workflows and contribute to better team performance and accountability • Define and track key support quality metrics such as CSAT, NPS, SLA compliance, and onboarding efficiency