Our client is a fast-growing startup revolutionizing live event ticketing. They buy and sell large volumes of tickets, and the automation usually handles everything — but sometimes, fans need a human touch. That’s where you come in. What You’ll Do: - Step in when automation fails: locate tickets, find buyer info, and execute transfers manually - File and follow up on support cases with Ticketmaster to resolve technical issues - Handle calls with marketplaces to solve fulfillment problems - Ensure every ticket is delivered on time — no exceptions Your Schedule: - Mon–Fri: 4:00 PM – 11:00 PM ET - Sat–Sun: 12:00 PM – 11:00 PM ET - Work at least 3-4 days/week, with at least one weekend day Who Thrives Here: Some shifts are calm, others are a rush before tip-off. We want someone who doesn’t just survive the chaos — they thrive in it. Speed, accuracy, and focus under pressure are key. What We’re Looking For: - Organized and detail-oriented - Dependable and trustworthy - Quick and confident with computers - Strong English communication skills (written and spoken) Why Join Us: No prior experience required. If you’re sharp, resourceful, and ready to take on fast-paced challenges, you’ll fit right in.

• Design processes • Manage projects • Have a bird's-eye view of how the protocol and all processes around it work • Liaise with other contributor teams and the community • Support on-chain transactions • Facilitate the overall function of the DAO, including sub-governance groups • Advising stakeholders on proposal feasibility • Ensuring the timely progression of stages • Suggesting best practices • Resolving any impasses that may arise

• Assisting with process and system improvements • Conducting quality reviews of orders processed by others • Providing training and support to other order entry employees • Managing communication with sales departments • Processing all customer orders and returns • Ensuring all procedures are carried out according to best practices • Defining and executing improvements to order management processes • Working in cross-functional teams to define and review operational and logistical procedures

• Assisting with process and system improvements. • Conducting quality reviews of orders processed by others in the organization. • Providing training and other duties. • Proactively addressing, resolving, and/or escalating any operational issues affecting customer experience. • Managing communication with all sales departments, order and process all customer orders, returns, and ensuring that all procedures are carried out according to best practices. • Following proper protocols to ensure correct order entry and fulfillment. • Entering data into a variety of organization software systems. • Working in cross-functional teams to define and review operational and logistical procedures. • Defining and executing improvements to order management processes and technologies to streamline order delivery and improve customer service.