• Build and Operate Digital Customer Success Programs • Execute a prioritized backlog of digital initiatives tied to customer health, adoption, risk prevention, sentiment, and support deflection. • Own end-to-end program execution including audience definition, content creation, configuration, QA, launch, measurement, and iteration. • Maintain a consistent operating rhythm with releases, documentation, and stakeholder updates. • Create and maintain PX segments, engagements (guides, banners, modals), and surveys (including NPS). • Implement governance across naming standards, targeting rules, suppression logic, and version control. • Partner with Product and Support to strengthen PX tracking, analytics, and closed-loop workflows. • Embrace and evolve with emerging digital tools and capabilities, actively exploring new features, best practices, and automation opportunities within Gainsight and related platforms to improve scalability and customer experience. • Apply human-centered design principles to create digital customer journeys, in-app guidance, and lifecycle communications that reduce friction, reflect evolving customer expectations, and enable confident product adoption. • Create automated journeys in Journey Orchestrator that reinforce product adoption and customer value. • Develop and maintain reusable templates, personalization tokens, and persona-based content variants. • Ensure messaging meets customer-friendly communication standards: right message, audience, and frequency. • Create high-quality content including onboarding flows, feature explainers, tutorials, release notes, in-app copy, and help-center articles. • Maintain a unified editorial calendar that supports product launches, lifecycle communications, and digital CS initiatives. • Keep content up-to-date with product advancements and new UX standards. • Convert PX signals and survey results into actionable workflows within Gainsight CS (CTAs, triage routing, follow-up). • Standardize CTA fields, playbooks, and reporting to support consistent follow-up across teams and products. • Partner with CS Ops to ensure the right work lands with the right teams (Apex vs iPro). • Track and report performance of digital programs using adoption lift, engagement analytics, deflection, NPS follow-up SLAs, and journey effectiveness. • Leverage customer data, product telemetry, and engagement signals (e.g., PX analytics, surveys, funnel data) to identify trends, anticipate customer needs and risks, and trigger proactive, personalized interventions. • Analyze help center, in-app guidance, and funnel data to accelerate customer learning and reduce friction. • Continuously experiment, learn, and iterate on digital engagement programs by testing messaging, timing, targeting, and formats; document insights and apply learnings to improve outcomes at scale. • Translate complex datasets into actionable insights and visualizations through dashboards, reports, and digital readouts that inform prioritization, optimize service delivery, and support data-driven decision making across Customer Success, Product, and Support.

Assurant is a premier global protection company that partners with the world’s leading brands to safeguard and service-connected devices, homes and automobiles. A Fortune 500 company with more than 14,000 employees across 21 countries, we’re committed to protecting, connecting, and inspiring our people, partners, and the communities we serve. The Internal Communications Content Specialist plays a pivotal role in shaping how employees experience, understand, and connect with our organization. This role brings our culture, priorities, and people to life through thoughtful, engaging storytelling—tailored for a global workforce across geographies, roles, and work environments. From ideation through publication, you’ll collaborate with stakeholders across the business to create strategically aligned content that informs, inspires, and unifies our employees. This is a highly collaborative role that blends creativity with operational excellence to elevate the employee experience. What makes us different? - Competitive base salary and annual performance bonus. - Comprehensive health, dental, and vision insurance day one of employment. - 401(k) with company 6% match. - Paid time off, holidays, and volunteer days. - 100% virtual work from home environment. - Professional development programs. - Employee wellness programs and mental health resources. What will be my duties and responsibilities in this job?  - Create and deliver high‑impact internal communications that bring our culture, priorities, and people to life across a global workforce. You’ll source and shape stories from across the organization, ensuring alignment with enterprise campaigns, leadership messaging, and our brand voice. - Develop engaging content across multiple formats—including email, intranet, video, and social‑style posts—tailored to diverse audiences such as frontline teams, virtual workers, senior leaders, and all employees. - Own the planning and execution of the bi‑weekly all‑employee email update, including managing the content pipeline, partnering with leaders and stakeholders to gather stories, and writing, editing, formatting, testing, and delivering each edition to ensure it is timely, relevant, and engaging. - Partner closely with the Director of Content and Workflow and the Associate Manager of Content and Communications Channels to build and maintain a robust editorial calendar, helping prioritize content and ensure consistency across channels. - Act as a connector across Internal, External, and International Communications, as well as Global Marketing, providing editorial guidance and helping ensure messaging is clear, cohesive, and creatively executed. - Provide tactical writing, editing, and publishing support across internal and select external platforms, contributing to broader communications initiatives as needed. - Champion the use of AI tools and analytics to enhance content creation, streamline workflows, track engagement, and continuously improve performance, serving as a team resource for AI adoption. - Use data, insights, and feedback to refine content strategy and elevate the overall employee experience through thoughtful, human‑centered storytelling.   What are the requirements needed for this position?  - Bachelor’s degree or equivalent professional experience, preferably in corporate communications or a related field. - A minimum of 3 years of experience in corporate and internal communications, or a related field—preferably within a large, global organization—including relevant internship experience. What other skills/experience would be helpful to have?  - Proficiency with Microsoft tools including SharePoint, Teams, Viva Engage, and Copilot. - Hands‑on familiarity with AI tools for content creation, analytics, or workflow optimization. - Background partnering with Marketing and Creative Services to plan and execute integrated internal campaigns. - Demonstrated ability to collaborate with Social Media teams to thoughtfully extend internal messaging externally, when appropriate. #LI-Remote Pay Range: $54,900.00 - $92,000.00 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis. Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com. For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter. What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way. Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.

Who We Are: Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world’s largest wish-granting organization, we strive to create a sense of community and an environment where we warmly embrace our wish families, volunteers, and colleagues. Joining Make-A-Wish means becoming part of a mission that believes in the power of a wish. Location: Remote positions are open to applicants based anywhere in the continental U.S. Hybrid positions are open to applicants based in the Phoenix, Arizona area. Applicants must be authorized to work for ANY employer in the U.S. We do not sponsor employment visas or other immigration processes to attain or maintain employment eligibility. Position Summary: Leveraging the storytelling style of Make-A-Wish, the Editorial Manager, Part Time is responsible for developing and creating impactful editorial content across multiple platforms, including print, video, digital and social media. Knowledge and Abilities: - Demonstrates strong written and verbal communication skills, including experience proofreading and editing, as well as building and working within strong brand messaging. - Possesses excellent interpersonal skills when dealing with all levels of the organization and external relationships. - Demonstrated ability to present content in individual, small group and large group settings. - Engages effectively and collaboratively with stakeholders at all levels of the organization. - Experience analyzing, organizing and prioritizing work while meeting multiple deadlines. - Experience managing freelance writers, providing positive and constructive feedback to ensure a high-quality end product. - Creative storyteller who can surface the most compelling perspectives for differing mediums and audiences, and inspire readers to take action. - Advanced research, interviewing and storytelling skills. - Works well under pressure and meets deadlines. - Highly organized; comfortable writing a variety of pieces in short periods of time. - Maintains a high level of confidentiality with chapter, celebrity, wish family, sponsor and donor information. - Adapts quickly to project management procedures and software. - Thorough understanding of AP Style. - Experience with Canva, Workfront and Data Asset Management (DAM) system preferred. - Fundraising writing experience preferred. - Spanish, bi-lingual translation preferred. Key Responsibilities: - Writes, edits, proofreads, researches and updates national-level content to ensure clear, accurate, strategic and compelling communications for various channels, including print, video, digital and social media. - Contributes strategic writing support to national-level marketing and branding materials to ensure quality and consistency of messaging. - Supports the editorial strategizing and operationalizing of wish storytelling in partnership with the Storytelling Strategy team and chapters. - Actively collaborates on impactful testimonials that will underpin revenue-driving activities across the enterprise. - Gathers diverse constituent experiences to best support storytelling for revenue-driving needs, including through wish family interviews. - Provides management of freelance writers as needed, ensuring clarity, professionalism, quality and consistency in brand voice and style. - Maintains costs in line with departmental budget. - Actively ideates and coordinates with stakeholder teams across the National Make-A-Wish team to conceptualize and execute a wide variety of creative projects. - Assists the production process to ensure written materials receive the appropriate approvals for content, medical, statistical and policy accuracy. - Follows the Creative Team workflow process, including use of team’s project management tool, for all projects. - Adheres to brand tone, messaging and voice guidelines. - Performs other job-related duties, as assigned. Qualifications: - Bachelor’s degree in Journalism, Communications, English or related field required - Minimum of 2-3 years experience in professional communications - A background in fundraising and development writing, as well as corporate communications, is preferred - Proficient in Microsoft Office, content management systems and social media platforms - Prior experience working in a nonprofit organization desired - Highly organized and detail-oriented - Ability to handle multiple projects on deadline - Must possess the ability to succeed in a learning environment - Timely attendance at work and meetings is an essential duty - Portfolio work required; must be comprised of work written exclusively by the applicant - Bi-lingual Spanish Translation Experience desired Working Environment: - Ability to thrive in a remote environment. - Some travel may be required May require work outside a traditional Monday – Friday work week, and normal business hours. This Role's Hiring Range $29.77—$35 USD What We Offer: Benefits - Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness - Competitive compensation with annual incentive potential  - Health Savings Account and Flexible Spending Account Options  - Health Reimbursement Account fully funded by Make-A-Wish America - Short Term Disability*, Long Term Disability* and Life Insurance - Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo - 401(k) Retirement Savings Plan with 5% match after one year of service - Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program  - The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires Time Off - Up to 15 PTO days - 10 Sick Days - 11 Paid Holidays - 2 Volunteer Days after one year of service - 2 Personal Days accrued annually - Parental Leave  Also... - Employee Awards and Recognition Programs  - Individual and Leadership Development   - Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets *Monthly premiums paid for the employee for vision, dental, and short/long term disability.

• Identify unique client needs and translate them into well-defined research requests; • Design customized research projects on various topics for Higher Education clients; • Appropriately scope and phase out complex multi-phase projects to fit Hanover model; • Manage the execution of education research projects using a variety of different methodologies by Hanover’s staff of Content Analysts and Research Associates; • Edit reports for content, structure, and overall clarity to ensure quality control; • Effectively communicate and explain Hanover’s methodologies and findings to clients; • Collaborate with Account Management staff to develop long-term relationships and to ensure client satisfaction; • Provide researchers with guidance and constructive feedback on assigned projects;