• Responsible for ongoing maintenance and repair of contracted and non-contracted generator and power distribution equipment • Provide technical support to customers on operational or maintenance aspects • Daily travel with independent work structure • Provide 24x7 “on-call” services as required unless on PTO or Off Call • Maintain and safeguard company issued equipment, tools, and instruments • Battery installations and replacements • Perform required preventative maintenance service to equipment under contract as scheduled • Customer contact and interface • Communicate availability status to corporate office • Use of electronic and electrical test equipment as necessary • Coordinate and manage all on-site subcontractors hired by PSS as necessary • Complete all paperwork, including Field Service Reports, Time Sheets, Expense Reports, and other job required reports timely and accurately

• Troubleshoot and resolve difficult technical problems • Ensure compliance to all appropriate level of specifications • Provide the Technical Publications & Training Content teams needed updates • Build strong, trusting relationships with the Field Service Representative team • Assist other Field Service Engineers when needed

• 当社化学分析機器である、GC, LC等のフィールドサービス業務全般。(カスタマエンジニア業務) • お客様先で、上記担当製品の装置の据付と操作説明、確立されているアプリケーションの検収を実施して頂きます。 • また、バリデーション作業と点検業務、故障診断と修理、サポート商品の販売促進など、幅広い業務をお任せいたします。

• Drive Consumption Activation: Shift beyond the 'technical win' to ensure customers successfully move workloads into production, directly accelerating the realization of contracted credits. • Optimize Technical Sales Cycles: Refine engagement models to ensure AFEs are deployed on high-impact opportunities that maximize both TACV (Total Annual Contract Value) and immediate consumption potential. • Architect for Scale: Ensure architectures are optimized for long-term growth and business value, preventing technical debt that could stall future consumption. • Identify Product Gaps: Act as a critical feedback loop between the field and Product Engineering; systematically identify, document, and advocate for features or fixes required to unlock blocked workloads. • Shape Product Direction: Partner with Product Management to influence the roadmap based on emerging AI/ML trends and 'boots on the ground' customer requirements. • Recruit, hire, and manage a high-performing team of Applied Field Engineers (AFEs), prioritizing their ongoing development and performance management.