• Under the direction of the Veterinary Sales Manager, the Inside Sales Representative - Veterinary will be responsible for driving sales in their respective territory. • Provide product information to customers and utilize the company selling process to close the sale. • Responsible for developing new leads and communicating with current customers through needs analysis ensuring a smooth sales process. • Goals will be achieved through reaching the required number of outbound calls, emails, and other designated touch points daily to engage with qualified leads, existing accounts, and new customers. • Territory Pacific Northwest Territory includes the states of OR, WA, AK, CA, NV, AZ, HI, CO, NM, KS, UT. Candidates must live within their territory. • Develop professional sales relationships with licensed veterinarians, practice managers and vet techs via phone and email. • Manage large volume of inbound and outbound calls and emails daily to support customers. • Process customer orders via phone/email. • Utilize professional communication skills with external customers and internal departments. • Convert pre-qualified leads and generate new business with existing customers. • Promote excellence by providing superior service to customers. • Handle customer inquiries (product questions, costs, shipping/tracking, etc.) as they occur. • Assist field sales organization on sales related activities as needed. • Maintain a database of customers and leads; log and record all communication and opportunities in CRM tool. • Organize and prioritize customer follow up calls.

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next New Business Associate Account Executive! About the job This position is needed to own prospecting, solution selling and closing new business opportunities across our Messaging, Voice and Email products. In this role, you will be directly responsible for expanding our messaging business with some of the largest and fastest growing growth and Mid-Market companies, spanning industries. New Business Associate Account Executives have experience with the CPaaS ecosystem and Twilio’s product offerings. This role is highly cross functional, with deep integration with product management, carrier relations, finance, and solutions engineering teams. Responsibilities In this role, you’ll: - Be responsible for new customer acquisition, while being assigned a quota for iACV (incremental Account Contract Value) - Own highly analytical and consultative sales cycles to win business in competitive vendor sourcing cycles with Twilio’s messaging (e.g. SMS, MMS, WhatsApp, Facebook Messenger, Google Business Messages, Account Security, etc.), voice and email solutions. - Work with customers across assigned verticals to understand their business and technical requirements, and match them to the capabilities of Twilio’s communications API platform, designing a solution for their specific use cases. - Work with teams in Finance, Legal, Pricing, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business. - Be passionate about what you do, think outside the box, and use world-class interpersonal and communication skills to present complex contractual, technical, and financial details to prospects in a way that builds confidence and comfort in the proposed solution. - Balance competing priorities and manage multiple projects and deals at the same time. - Partner cross functionally with sales, services, product, and finance to develop long range territory strategies and sales plans. - Act as the voice of the customer to Twilio’s product and carrier relations teams. - Demonstrate a strong understanding of the CPaaS industry - staying up to date on key industry initiatives and new capabilities - on behalf of your customers and the wider Twilio go-to-market organization. - Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce. - Stay current with industry changes and collaborate with your team and peers to learn and share best practices. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: - Possess a total of 3 - 4 years of full cycle sales experience, with a minimum of 2 years managing or leading quantitative highly analytical products or solutions for their customers. - Directly selling technical SaaS or CPaaS - Experience outbound prospecting into install base, greenfield prospecting into new accounts, and executing strong QBR strategy for territory penetration - Technical solutions selling experience working with real customers, listening to them, and solving problems - Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships - Analytical account development strategy based on using data to find opportunities and prove value - Demonstrated track record of managing business forecasts and financial models - Entrepreneurial mindset with appetite to define process and build programs - Record of delivering market driven results, especially to scale and enterprise customers - Excellent verbal and written communication skills (English) - Bachelor’s Degree or equivalent years of experience Desired: - Experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms. - Domain experience with retail industry companies. - Software, SaaS, CPaas or PaaS selling experience Location - This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: - Based in Colorado, Hawaii, Minnesota or Vermont : $86,152.00 - $107,690.00. - Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $90,936.00 - $113,670.00. - Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $95,720.00 - $119,650.00. - This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. - This role is eligible to earn commissions. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until April 15, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

• Partner with ServiceNow and our clients to understand business challenges and identify solutions. • Serve as a trusted advisor for clients, demonstrating deep product knowledge of how ServiceNow can impact their strategy and roadmap. • Identify new business prospects through individual efforts and through leveraging our inside sales team as well as marketing campaign efforts. • Understand our service delivery team, creating strong relationships throughout the sales and delivery lifecycle. • Stay up to date on all things ServiceNow through attending conferences, meetups and industry related events. • Create outlined deal strategies per opportunity, ensuring alignment with ServiceNow and the NewRocket service delivery team. • Ensure accurate reporting through timely updates within our CRM, Salesforce.

• Exploring new business opportunities and prospects • Making contact with prospects within a designated territory • Resolving problems • Recording new prospects into the database • Representing ISCO within the industry, trade or professional associations to develop / promote positive relationships • Researching solutions for finding solutions to the prospect / customer needs • Communicating the value of ISCO products and services through interactions with various prospects • Developing accounts and building customer relationships • Improving customer satisfaction and developing positive business relationships with customers • Preparing sales information and quotes for the customer, market analysis and sales expenses for management • Engaging in the collection of receivables as necessary • Coordinating all sales efforts and working as a team with the customer service associate