Esri

• Supervise the day-to-day operations of the division • Ensure employees are on time and meeting goals • Motivate, coach, and develop employees • Manage performance metrics • Handle escalated calls from patients/clients • Support Operations Manager and Workforce Manager • Provide regular performance reports • Conduct annual performance reviews • Monitor Call 4 Health’s Key Performance Indicators (KPI) • Update employee attendance and coaching records • Perform other duties assigned by Management

• Serve as a primary customer interface for assigned key veterinary accounts and prospects • Responsible for driving revenue across defined territory by nurturing loyalists and building new accounts • Regularly call on veterinary offices, in person, within a defined sales territory to achieve budgeted sales volume and other established goals • Utilize CRM for pre-call planning and post-call notes for effective territory management • Develop an approach for the promotion of whole-food nutritional supplements within the veterinary market • Analyze and interpret market data to assist in the development of that approach • Identify relevant business opportunities based on trends and key issues in the veterinary field • Work closely with inside sales partner to generate leads and appointments, follow up, and solve customer issues • Provide feedback to sales operations and marketing to develop training and educational tools for veterinarians • Conduct educational programs for veterinary professionals through in-person and virtual sessions • Cultivate and maintain professional relationships with opinion leaders in the veterinary field • Leverage relationships to help grow veterinary network • Utilize Veterinary Technical Support to ensure timely responses to customer inquiries • Must be able to meet forecasted goals • Attend all new hire orientation, ongoing training sessions, and headquarters meetings as required • Travel to regional or national tradeshows and conferences to represent Standard Process

• Develop, plan, coordinate and deliver training curriculum and development programs for SP sales employees • Lead the training process end-to-end including needs analysis, content development, training delivery • Collaborate with Human Resources and Education departments to coordinate comprehensive product-focused sales training curriculum • Lead new hires through their onboarding journey and ensure their comprehension and confidence • Maintain a calendar of new hire training to ensure alignment with employee success • Build relationships with sales colleagues and leadership • Deliver instructional content and certify sales team product knowledge • Partner with the Education team to communicate science and key selling messages of SP products • Create high-quality content including fact sheets, instructional videos, and audio guides • Ensure ongoing training and program reinforcement

• Prospect, develop, and implement location strategies for organizations • Maintain a healthy pipeline of business growth opportunities for new and existing customers • Leverage social media and other avenues to build your professional network • Participate and present at trade shows, workshops, and seminars • Demonstrate industry knowledge and its relevance to the application of GIS • Identify key stakeholders and business drivers for an organization • Understand customer budgeting and acquisition processes • Use solution selling skills to understand the needs and business challenges of customers • Clearly articulate the strength and value of Esri technology as it relates to State and Local Government • Consistently conduct research and pursue professional development to anticipate customer needs and trends that may impact them • Successfully execute the account management and sales processes for all opportunities • Use whiteboard sessions and other techniques to support visual storytelling and propose solutions that best meet the need of the customer • Leverage your domain knowledge when working with teams across Esri to define and execute account strategies

• Drive sales in their respective district under the direction of the District Sales Manager • Provide product information to customers and utilize the company selling process to close sales • Develop new leads and communicate with current customers through needs analysis • Achieve goals through reaching the required number of outbound calls, emails, and other designated touch points daily • Meet and exceed assigned sales revenue and account contact goals for the territory • Develop professional sales relationships with HCPs via phone and email • Manage a large volume of inbound and outbound calls and emails daily to support customers • Process customer orders via phone/email • Utilize professional communication skills with external customers and internal departments • Keep up with Standard Process product and service information and updates • Explain and demonstrate features of products and services • Convert pre-qualified leads and generate new business with existing customers • Promote excellence by providing superior service to customers • Handle customer inquiries (product questions, costs, shipping/tracking, etc.) as they occur • Assist field sales organization on sales related activities as needed • Maintain a database of customers and leads; log and record all communication and opportunities in CRM tool • Organize and prioritize customer follow up calls • Learn industry, product, market segments, and appropriate tools to grow customers • Partner with Sales, Customer Care, Analytics, Marketing, and Finance as needed to advance the sales process • Utilize analytics and market intelligence to make confident and strategic decisions to drive business growth • Travel to regional or national tradeshows and conferences to represent Standard Process in the exhibitor booth

• Serve as the primary customer resource and responsible for sales growth for assigned and prospective accounts • Develop, support, foster, and maintain professional relationships between Standard Process and Heath Care Practitioners • Regularly visit HCP offices, in person, within a defined sales territory to achieve budgeted sales volume and other established goals • Utilize CRM for pre-call planning and post-call notes for effective territory management • Continue to develop an approach for the promotion of whole-food nutritional supplements within the HCP market • Analyze and interpret market data to assist in the development of that approach • Identify relevant business opportunities • Work closely with inside sales partner to generate leads and appointments, follow up, and solve customer issues • Provide feedback to sales operations and marketing to develop training and educational tools for HCPs • Conduct educational programs for HCPs and distributor sales representatives through in-person and virtual lunch and learns • Cultivate and maintain professional relationships with opinion leaders in the industry to maximize growth potential • Leverage relationships to help grow HCP network • Utilize Scientific Liaisons and other internal resources to ensure timely responses to customer inquiries • Meet forecasted goals • Attend all new hire orientation, on-going training sessions, and headquarter meetings as required • Travel to regional or national tradeshows and conferences to represent Standard Process in the exhibitor booth

• Responsible for driving revenue across defined territory by nurturing loyalists and building new accounts. • Regularly visit HCP offices, in person, within a defined sales territory to achieve budgeted sales volume and other established goals. • Utilize CRM for pre-call planning and post-call notes for effective territory management. • Continue to develop an approach for the promotion of whole-food nutritional supplements within the HCP market. • Analyze and interpret market data to assist in the development of that approach. • Work closely with inside sales partner to generate leads and appointments, follow up, and solve customer issues. • Conduct educational programs for HCPs and distributor sales representatives through in-person and virtual lunch and learns. • Cultivate and maintain professional relationships with opinion leaders in the industry to maximize growth potential. • Leverage relationships to help grow HCP network. • Must be able to meet forecasted goals. • Attend all new hire orientation, on-going training sessions, and headquarter meetings as required. • Travel to regional or national tradeshows and conferences to represent Standard Process in the exhibitor booth.

• Lead strategic relationships. Develop and maintain executive-level relationships across strategic accounts, including C-suite and senior decision-makers. Guide organizations toward business transformation by aligning Esri’s capabilities with their most critical priorities. • Drive Account Strategy. Create and execute holistic account strategies rooted in business value realization. Set long-term goals, navigate complex procurement cycles, and align Esri resources to maximize growth, retention, and customer satisfaction. • Influence Industry Engagement. Act as a recognized expert in your industry segment. Lead high-level discussions on emerging trends, technology innovation, and how GIS can create lasting impact. Represent Esri at key industry events, professional forums, and executive briefings. • Deliver results. Demonstrate a consistent track record of revenue growth, strategic wins, and customer success. Apply advanced consultative selling techniques and take the lead in complex contract negotiations and deal structuring. • Mentor and Influence. Serve as a trusted internal advisor. Mentor account team members and contribute to Esri’s account management and solution selling best practices. Lead by example in resolving high-priority customer issues and influencing cross-functional decisions. • Collaborate with others. Partner with product, industry, marketing, and technical teams to develop tailored solutions and drive coordinated execution across the enterprise. Help shape internal processes and influence product and go-to-market strategies based on customer needs.

• Responsible for driving revenue across defined territory by nurturing loyalists and building new accounts • Regularly visit HCP offices, in person, within a defined sales territory to achieve budgeted sales volume and other established goals • Utilize CRM for pre-call planning and post-call notes for effective territory management • Continue to develop an approach for the promotion of whole-food nutritional supplements within the HCP market • Analyze and interpret market data to assist in the development of that approach • Work closely with inside sales partner to generate leads and appointments, follow up, and solve customer issues • Provide feedback to sales operations and marketing to develop training and educational tools for HCPs • Conduct educational programs for HCPs and distributor sales representatives through in-person and virtual lunch and learns • Cultivate and maintain professional relationships with opinion leaders in the industry to maximize growth potential • Leverage relationships to help grow HCP network • Utilize Scientific Liaisons and other internal resources to ensure timely responses to customer inquiries • Must be able to meet forecasted goals • Attend all new hire orientation, on-going training sessions, and headquarter meetings as required • Travel to regional or national tradeshows and conferences to represent Standard Process in the exhibitor booth

• Build relationships. Prospect, develop, and implement location strategies for large, complex organizations. Create new opportunities within high-level accounts and deepen relationships. Participate in and present at trade shows, workshops, and seminars. • Understand our customers. Demonstrate advanced industry knowledge and its relevance to the application of GIS. Identify key stakeholders and business drivers within organizations and gain access to executive, enterprise-level decision makers. Understand complex customer budgeting and acquisition processes. • Learn and grow. Clearly articulate the strength and value of Esri technology as it relates to the infrastructure industry. Consistently conduct research and pursue professional development to ensure competitive knowledge. Use your innovative whiteboarding and presentation skills to support visual storytelling. • Deliver results. Proactively execute the account management and sales processes for all opportunities in order to meet revenue goals. Continually evaluate work in terms of its contribution to meeting customer needs. • Collaborate with others. Lead account strategies by consistently collaborating with teams across Esri and Esri business partners. Actively share knowledge and support/mentor team members. Be motivated and resourceful and take initiative to resolve issues.