The Microservices Assistant Manager role is responsible for designing, developing, and maintaining scalable microservices and integration frameworks that support Corporate Banking technology platforms. The role provides technical leadership across API‑driven and event‑driven architectures, ensuring robust, secure, and high‑availability services for mission‑critical corporate channels. It also oversees end‑to‑end delivery and change management for H2H integrations with corporate clients, ensuring seamless connectivity, optimized performance, and adherence to security, compliance, and architectural standards. The Microservices Lead collaborates closely with product, operations, infrastructure, and external partners to deliver reliable digital services that enable corporate transaction flows and operational efficiency. The leading financial institution in MENA While more than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first. Together, we pioneer key innovations and developments in banking and financial services. Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success. Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value. We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.

• Manage all guest and owner communication (PMS, OTA platforms, email) • Monitor inboxes and ensure no backlog during shift • Handle guest enquiries, check-ins, and in-stay issues • Review guest verifications and issue access details • Monitor cleaning reports and flag any issues • Coordinate basic operational tasks and escalations • Drafting guest review responses • General admin and system updates

• Manage and process loan applications from initial intake through to settlement • Assist in credit applications, including collecting information, structuring deals, and using internal systems to assess eligibility • Prepare loans for settlement by verifying settlement details and ensuring all requirements are complete and accurate • Review and verify financial and supporting documents for completeness and accuracy • Coordinate with clients, brokers, and lenders to gather required information and provide status updates • Maintain accurate and up-to-date records in CRM and internal systems • Assist in preparing application summaries and documentation for credit review • Monitor pipeline activity and follow up on outstanding requirements • Collaborate with cross-functional teams via Slack, email, and virtual meetings to ensure smooth operations • Take ownership of tasks end-to-end, ensuring timely and high-quality delivery • Help test software features and functionality to support ongoing product improvements • Perform general administrative and virtual assistant tasks as needed • Support marketing efforts by assisting in the preparation of marketing videos and copy • Ensure compliance with internal processes and applicable regulatory standards • Identify inefficiencies in workflows and suggest improvements to enhance operations

• Implement and mature Obeya across value streams • Coach T2 leaders in exceptions‑based thinking, prioritization, and decision‑making • Facilitate PDCA spotlights, experiment framing, and cross-functional resolution • Train and coach T3 leaders in facilitation, problem-solving, and behavioral routines • Improve leader competence in PDCA, pareto interpretation, and weekly prioritization • Reinforce LSW behaviors through side-by-side coaching and gemba-style observation • Ensure teams create weekly reason codes and pareto analyses • Drive PDCA learning: weekly updates, next steps, closing aged PDCAs • Help leaders move teams from DMS 2.3 prioritization → DMS 2.4 learning and elimination • Support value stream alignment in Obeya by connecting upstream/downstream issues