Location: Location Independent Worker Salary: Excellent basic salary plus bonus and Vodafone benefits Working Hours: Full time 37.5 hours per week – Monday to Friday Location Independent Worker As a Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of our offices or customer sites within a reasonable geographic area of your home address. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are. Who We Are We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers. What you’ll do As a Programme Manager in the Customer Delivery function, you will lead complex, multi-workstream customer programmes from inception through to successful business outcome delivery within time, cost, quality, regulatory, and contractual boundaries. You will act as a trusted advisor to senior stakeholders, shaping deals, governing delivery, and managing the full programme lifecycle combining technical expertise with strategic consulting and customer partnership. This role is pivotal in shaping solutions that meet customer needs while driving business growth in highly agile environments. You will ensure vendor deliverables meet contractual terms and integrate effectively into the wider programme. Additionally, you will be involved at the inception of a customer engagement, deal shaping customer requirements into viable delivery models, resource plans, cost models and influencing the commercial constructs. Who you are - Business Carve-Out Expertise/ Exit & Transition Management. - Prince Managing Successful Programmes (MSP) Practitioner or equivalent. - Experience setting up & delivering large programmes in consulting, professional services, or telecoms/technology environments. - Strong experience operating in regulated sectors with understanding of audit, assurance, compliance and risk controls. - Experience of delivering large transition & transformational programmes, understanding the operational impacts of bringing a large complex customer into the organisation and maintaining service continuity. - Proven experience of coaching, mentoring and performance management for project managers, business analysts and technical leads. - Performance Management of third-party suppliers and technology partners within a programme portfolio. - Strong leadership skills with the ability to drive an effective project team, with demonstrable expertise in stakeholder partner management. Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. What we offer We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies. Need to Know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-us/) for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you. #VodafoneThree #LI-Remote

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: As a Technical Delivery Manager (Implementation Consultant), you will serve Instructure’s customers by fulfilling both project management and technical consultation responsibilities. About the Role This role is a hybrid of Project Management and Technical Consultation. 1. Project Lifecycle Management - Initiation: Lead requirements gathering, define RACI charts, and draft project charters. - Planning: Create schedules, assign resources, and build proactive risk mitigation and communication plans. - Execution: Manage client expectations, coordinate with SMEs to clear blockers, and oversee third-party service delivery. - Control & Change: Use formal change management to track scope, budget, and timeline; provide tailored status updates to stakeholders. - Closure: Secure formal customer acceptance, hand over documentation, and lead retrospectives for continuous improvement. 2. Technical Consultation & Implementation - System Integration: Consult on SSO (IdP), data integrations (SIS/HRIS), and LTI-compliant third-party apps. - Platform Architecture: Design account hierarchies, configure roles/permissions, and guide API usage to meet customer goals. - Customization & Migration: Lead content migrations from legacy systems and advise on JavaScript/CSS customizations. - Innovation: Identify AI-driven efficiencies to increase customer "time to value." - Documentation: Build and maintain technical guides for complex integrations and system implementations. 3. Strategic Advisory - Solution Scoping: Translate functional requirements into technical recommendations. - Consulting Growth: Research client needs to improve service offerings and identify gaps in customer training or support. - Team Contribution: Support internal goals and participate in cross-functional initiatives to improve team efficiency. About You To be successful in this role, you will ideally possess the following: - Ability to confidently and effectively manage external stakeholders for project delivery. - Experience designing, documenting, and communicating technical solutions in ecosystems involving SaaS applications. - Familiarity with multiple identity provider authentication systems. - Experience and familiarity with APIs and an understanding of how they can be used to integrate multiple applications. - Excellent written and verbal communication skills. - Ability to determine priorities based on timeline and business value. - Ability to use web conferencing technologies and web based tools like Gmail, Google Docs and Google Calendar to coordinate, manage and facilitate meetings Get in on all the awesome at Instructure! We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect: - Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success. - Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location. - Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs. - Comprehensive wellness programs and mental health support - Annual learning and development stipends to support your growth - The technology and tools you need to do your best work - Motivosity employee recognition program - A culture rooted in inclusivity, support, and meaningful connection We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes. Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate. All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws. Any attempt to misrepresent personal or professional information will result in disqualification.

**Key Responsibilities** - **Web Project Lifecycle:** Lead the end-to-end delivery of web development projects, including requirement gathering, wireframing, development sprints, QA, and deployment. - **Technical Liaison:** Translate complex client business requirements into clear technical tickets for developers and designers (using Jira, Asana, or Monday.com). - **Client Relationship Management:** Act as the senior point of contact, providing strategic advice on web best practices and managing timelines for global stakeholders. - **Sprint & Resource Planning:** Coordinate with Web Developers and UI/UX Designers to manage backlogs, remove blockers, and ensure project milestones are met. - **Scope & Quality Control:** Manage "scope creep" rigorously, ensuring that web features stay within budget and meet high-performance/security standards. - **UAT & Launch Management:** Oversee the User Acceptance Testing (UAT) process and manage the technical go-live phase for international web platforms.

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: Are you passionate about Internet Security and Customer Advocacy? Do you want to work where the people are as committed and as passionate as you are? As a Sr Technical Account Manager with CrowdStrike you will provide proactive technical support to our Premium Support customers. At CrowdStrike, you will be working with people who “wrote the book” on hacking and internet security. We care deeply about our customers’ success. We ensure they are protected, stable, and empowered to stop breaches. To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem-solving skills What You'll Do: - Serve as primary technical contact and augment our customer support teams. - Onboard new customers to the CrowdStrike platforms. - Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices. - Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. - Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite. - Research customers’ technical issues in a timely manner and follow up with recommendations and action plans. - Escalate customer issues to management when appropriate. - Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed. - Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues. - Create knowledge base content to capture new learning for reuse throughout the company and user base. - Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications. - Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. - Support the sales teams in identifying account expansion opportunities. - Drive support cases to ensure issues are being resolved in a timely manner. What You'll Need: - Bachelor’s Degree or equivalent experience. - Experience working with Windows Server Operating Systems. - Knowledge of enterprise web technologies, security and cutting-edge infrastructures. - Excellent customer service skills and ability to quickly establish technical credibility with customers. - Excellent communication skills, written and verbal. - Proven problem-solving skills. - Collaborative attitude. - Ability to travel up to 25%. - Commitment to customer success. Bonus Points: - Bachelor’s Degree in Computer Science or equivalent. - CISSP or ITIL Certification. - 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization. - Deep expertise in Linux and Mac platforms. - Python Scripting and RestAPI experience. À propos du poste :La sécurité sur Internet et la défense des intérêts des clients sont des domaines qui vous passionnent? Voulez-vous travailler là où les gens sont aussi engagés et passionnés que vous? Chez CrowdStrike, en tant que gestionnaire de compte technique expérimenté, vous fournirez une assistance technique proactive à nos clients.Chez CrowdStrike, vous travaillerez avec les pionniers de la sécurité sur Internet.La réussite de nos clients nous tient à cœur. Nous veillons à ce qu'ils soient protégés, solides et capables d'arrêter les violations.Pour réussir dans cette fonction, vous devez faire preuve de motivation et d'initiative. Vous devez également vous engager à suivre une formation continue, posséder de solides compétences en matière de service à la clientèle et de résolution de problèmes techniques.Vos missions : - Agir en tant que contact technique principal et renforcer nos équipes d'assistance à la clientèle - Intégrer de nouveaux clients aux plateformes CrowdStrike. - Assurer la réussite des clients par des bilans de santé périodiques proactifs, des formations sur les produits, ainsi que par le développement et le partage des meilleures pratiques. - Défendre les intérêts des clients auprès des parties prenantes internes de CrowdStrike afin de s'assurer que les commentaires des clients sont documentés de manière adéquate et évalués par les parties internes. - Engager le dialogue avec les clients à tous les niveaux de leur organisation, depuis les premières lignes du SOC jusqu'à la direction. - Rechercher les problèmes techniques des clients en temps utile et assurer le suivi à l'aide de recommandations et de plans d'action. - Faire remonter les problèmes des clients à la haute direction, s'il y a lieu. - Contrôler la résolution globale de tout cas signalé, en dirigeant des groupes pluridisciplinaires si nécessaire. - Tirer parti de l'expertise technique interne, y compris des ingénieurs de développement, de la base de connaissance et d'autres outils internes pour fournir les solutions les plus efficaces aux problèmes des clients. - Créer du contenu pour la base de connaissance, afin d'enregistrer les nouveaux apprentissages et les réutiliser dans l'ensemble de l'entreprise et de la base d'utilisateurs. - Participer aux communications techniques au sein de l'équipe afin de partager les meilleures pratiques et de s'informer sur les nouvelles technologies et les applications de sécurité complémentaires. - Identifier les risques liés au renouvellement et collaborer avec les équipes internes pour y remédier et garantir un renouvellement réussi. - Accompagner les équipes de vente dans l'identification des possibilités d'expansion des comptes. - Piloter les dossiers d'assistance pour s'assurer que les problèmes sont résolus dans les délais impartis. Ce qu'il vous faut : - Baccalauréat ou expérience équivalente - Français natif ou bilingue - Expérience des systèmes d'exploitation Windows Server - Connaissance des technologies web d'entreprise, de la sécurité et des infrastructures de pointe, sécurité et infrastructures de pointe - Excellentes compétences en matière de service à la clientèle et capacité à établir rapidement une crédibilité technique auprès des clients - Excellentes compétences en communication, écrite comme orale - Compétences éprouvées en matière de résolution de problèmes - Sens de la collaboration - Capacité à voyager jusqu'à 25 % du temps - Engagement pour la réussite des clients Expérience/diplômes souhaités : - Baccalauréat en informatique ou équivalent - Certification CISSP ou ITIL - Au moins 3 ans d'expérience dans la gestion des comptes techniques, de l'assistance et de la réussite des clients dans une organisation SaaS - Connaissances approfondies des plateformes Linux et Mac - Expérience dans les scripts Python et l'interface RestAPI #LI-RL1 #LI-Remote Benefits of Working at CrowdStrike: - Market leader in compensation and equity awards - Comprehensive physical and mental wellness programs - Competitive vacation and holidays for recharge - Paid parental and adoption leaves - Professional development opportunities for all employees regardless of level or role - Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections - Vibrant office culture with world class amenities - Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance. CrowdStrike Canada ULC is committed to equal pay for equal work in its compensation practices. The base salary range for this position in Canada is $115,000 - $160,000 CAD per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. This is Canadian-based employment, and it is expected that all employees maintain legal entitlement to work in Canada. Applicants selected to move forward in the hiring process are subject to background checks, including but not limited to criminal record, credit, and/or reference checks.