As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: Are you passionate about Internet Security and Customer Advocacy? Do you want to work where the people are as committed and as passionate as you are? As a Sr Technical Account Manager with CrowdStrike you will provide proactive technical support to our Premium Support customers. At CrowdStrike, you will be working with people who “wrote the book” on hacking and internet security. We care deeply about our customers’ success. We ensure they are protected, stable, and empowered to stop breaches. To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem-solving skills What You'll Do: - Serve as primary technical contact and augment our customer support teams. - Onboard new customers to the CrowdStrike platforms. - Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices. - Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. - Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite. - Research customers’ technical issues in a timely manner and follow up with recommendations and action plans. - Escalate customer issues to management when appropriate. - Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed. - Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues. - Create knowledge base content to capture new learning for reuse throughout the company and user base. - Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications. - Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. - Support the sales teams in identifying account expansion opportunities. - Drive support cases to ensure issues are being resolved in a timely manner. What You'll Need: - Bachelor’s Degree or equivalent experience. - Experience working with Windows Server Operating Systems. - Knowledge of enterprise web technologies, security and cutting-edge infrastructures. - Excellent customer service skills and ability to quickly establish technical credibility with customers. - Excellent communication skills, written and verbal. - Proven problem-solving skills. - Collaborative attitude. - Ability to travel up to 25%. - Commitment to customer success. Bonus Points: - Bachelor’s Degree in Computer Science or equivalent. - CISSP or ITIL Certification. - 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization. - Deep expertise in Linux and Mac platforms. - Python Scripting and RestAPI experience. À propos du poste :La sécurité sur Internet et la défense des intérêts des clients sont des domaines qui vous passionnent? Voulez-vous travailler là où les gens sont aussi engagés et passionnés que vous? Chez CrowdStrike, en tant que gestionnaire de compte technique expérimenté, vous fournirez une assistance technique proactive à nos clients.Chez CrowdStrike, vous travaillerez avec les pionniers de la sécurité sur Internet.La réussite de nos clients nous tient à cœur. Nous veillons à ce qu'ils soient protégés, solides et capables d'arrêter les violations.Pour réussir dans cette fonction, vous devez faire preuve de motivation et d'initiative. Vous devez également vous engager à suivre une formation continue, posséder de solides compétences en matière de service à la clientèle et de résolution de problèmes techniques.Vos missions : - Agir en tant que contact technique principal et renforcer nos équipes d'assistance à la clientèle - Intégrer de nouveaux clients aux plateformes CrowdStrike. - Assurer la réussite des clients par des bilans de santé périodiques proactifs, des formations sur les produits, ainsi que par le développement et le partage des meilleures pratiques. - Défendre les intérêts des clients auprès des parties prenantes internes de CrowdStrike afin de s'assurer que les commentaires des clients sont documentés de manière adéquate et évalués par les parties internes. - Engager le dialogue avec les clients à tous les niveaux de leur organisation, depuis les premières lignes du SOC jusqu'à la direction. - Rechercher les problèmes techniques des clients en temps utile et assurer le suivi à l'aide de recommandations et de plans d'action. - Faire remonter les problèmes des clients à la haute direction, s'il y a lieu. - Contrôler la résolution globale de tout cas signalé, en dirigeant des groupes pluridisciplinaires si nécessaire. - Tirer parti de l'expertise technique interne, y compris des ingénieurs de développement, de la base de connaissance et d'autres outils internes pour fournir les solutions les plus efficaces aux problèmes des clients. - Créer du contenu pour la base de connaissance, afin d'enregistrer les nouveaux apprentissages et les réutiliser dans l'ensemble de l'entreprise et de la base d'utilisateurs. - Participer aux communications techniques au sein de l'équipe afin de partager les meilleures pratiques et de s'informer sur les nouvelles technologies et les applications de sécurité complémentaires. - Identifier les risques liés au renouvellement et collaborer avec les équipes internes pour y remédier et garantir un renouvellement réussi. - Accompagner les équipes de vente dans l'identification des possibilités d'expansion des comptes. - Piloter les dossiers d'assistance pour s'assurer que les problèmes sont résolus dans les délais impartis. Ce qu'il vous faut : - Baccalauréat ou expérience équivalente - Français natif ou bilingue - Expérience des systèmes d'exploitation Windows Server - Connaissance des technologies web d'entreprise, de la sécurité et des infrastructures de pointe, sécurité et infrastructures de pointe - Excellentes compétences en matière de service à la clientèle et capacité à établir rapidement une crédibilité technique auprès des clients - Excellentes compétences en communication, écrite comme orale - Compétences éprouvées en matière de résolution de problèmes - Sens de la collaboration - Capacité à voyager jusqu'à 25 % du temps - Engagement pour la réussite des clients Expérience/diplômes souhaités : - Baccalauréat en informatique ou équivalent - Certification CISSP ou ITIL - Au moins 3 ans d'expérience dans la gestion des comptes techniques, de l'assistance et de la réussite des clients dans une organisation SaaS - Connaissances approfondies des plateformes Linux et Mac - Expérience dans les scripts Python et l'interface RestAPI #LI-RL1 #LI-Remote Benefits of Working at CrowdStrike: - Market leader in compensation and equity awards - Comprehensive physical and mental wellness programs - Competitive vacation and holidays for recharge - Paid parental and adoption leaves - Professional development opportunities for all employees regardless of level or role - Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections - Vibrant office culture with world class amenities - Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance. CrowdStrike Canada ULC is committed to equal pay for equal work in its compensation practices. The base salary range for this position in Canada is $115,000 - $160,000 CAD per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. This is Canadian-based employment, and it is expected that all employees maintain legal entitlement to work in Canada. Applicants selected to move forward in the hiring process are subject to background checks, including but not limited to criminal record, credit, and/or reference checks.

• Developing and managing project plans, timelines, and budgets • Act as the primary liaison for clients regarding project-related communications, providing timely updates and addressing issues throughout the project life cycle. • Oversee technical resources to guarantee that tasks are carried out in accordance with the project plan. • Ensure project documentation is precise, encompassing project plans, schedules, budgets, change orders, and closure documents. • Take the initiative to recognize, monitor, and address potential risks. • Oversee modifications to the project scope by implementing a formal change control process to prevent scope creep and guarantee alignment with business objectives. • Managing project development from inception to completion, ensuring projects meet intended outcomes and client satisfaction. • Facilitating meetings and regular updates with stakeholders to communicate project status and address any issues or roadblocks. • Coordinating cross-functional teams, ensuring collaboration and clear communication among staff, clients, and vendors. • Evaluate and offer feedback on project hour estimates that are non-technical • Performing evaluations after project completion to promote ongoing improvement and communicate insights gained with the team.

Role Description Responsible for managing complex projects through entire project lifecycle (inception, design, development, integration and test, trial and deployment). Act as a liaison with appropriate company personnel and vendors to ensure project compliance to standards, coordinate multiple complex high priority tasks. Assure feature and functionality and performance metrics requirements are defined. Initiate, facilitate and monitor specific inter/intra-departmental project progress and performance to assure quality and on time delivery. Ensure milestone dates are met. Monitor risks during various stages of the project and escalate issues to the appropriate level of management. Maintain project status reports on projects. Create and manage contingency plans for projects. Estimate and manage budgets. Evaluate impact change request against communicated timelines. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise. Qualifications - Familiarity with SAFe (Scaled Agile Framework) concepts and ceremonies; certification not required. - Hands-on experience with Aha! and Jira for planning, tracking, and reporting across complex programs. - Strong executive presence and communication skills, with demonstrated experience engaging and influencing senior leadership. - Ability to translate technical information into clear business-focused updates tailored for executives. Requirements - Integrate SAFe‑informed practices into project coordination, ensuring alignment with cross‑team Agile processes and adapting to the rhythms of Release Trains, Product Management, and Engineering. - Utilize product and portfolio management tools such as Aha! for feature definition and roadmap alignment, and Jira for backlog management, dependency tracking, and reporting. - Prepare and deliver clear, concise status updates, risk summaries, and executive‑ready communications for senior leadership across Technology and Business organizations. - Influence and collaborate with executive stakeholders, articulating options, risks, and impacts to support timely decision‑making. - Manage deployment readiness when applicable, including go/no‑go criteria, cutover planning, communication, and post‑deployment validation to ensure smooth and successful releases. - Coordinate scoping and architecture review activities for initiated programs and follow process for program approval at architecture initiation board. - Create and track end to end project plan in conjunction with the lead engineer. - Track tasks and milestones across all parties, including vendors. - Coordinate, manage and drive test organization activities. - Facilitate bug triage, manage bug lists across vendors, track issue resolution with lead engineer. - Coordinate change request generation and tracking. - Make project scheduling decisions in conjunction with the lead engineer or facilitate conversations necessary for decision making. - Report on project's progress as required by product engineering management. - Identify and manage critical path and risk areas and create risk response and mitigation plans. - Report weekly (or as necessary) on any risks/issues. - Escalate issues as required to unblock open issues. - Work with other project managers to track and manage inter-project dependencies. - Communicate updates on major milestones, escalations and status to lead engineer and lead project manager. - Work with lead engineer and management to set project specific budget. - Project spend rates based on the budgets. - Manage within budgetary objectives set by manager, monitoring and controlling costs within functional area. - Mentor junior level project managers on the team. - Consistent exercise of independent judgment and discretion in matters of significance. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. - Other duties and responsibilities as assigned. Benefits - Base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. - Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. - Comcast provides best-in-class Benefits to eligible employees, including options for physical, financial, and emotional support. Education - Bachelor's Degree preferred; Comcast may consider applicants with a combination of coursework and experience, or extensive related professional experience. Relevant Work Experience - 7-10 Years

FusionTek is a leading Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. Since 2007, we’ve been delivering high‑quality IT infrastructure management and support to small‑ and mid‑sized businesses across the country. As our organization continues to grow, we’re excited to add an experienced IT Project Manager to our team. This role is ideal for someone who thrives in a fast‑paced environment, enjoys working closely with clients, and has a strong understanding of IT services and project delivery. You’ll play a key role in driving successful outcomes, coordinating cross‑functional teams, and ensuring projects are executed with excellence. At FusionTek, our culture is built around four core values that guide everything we do: - Teamwork: We collaborate to achieve outstanding results. - Growth Mindset: We invest in continuous improvement for our team, our clients, and our company. - Integrity: We operate with honesty, transparency, and a client‑first approach. - Ownership: We take responsibility for our commitments and deliver on them. As our IT Project Manager, you will lead and manage IT projects from kickoff through completion—ensuring they stay on schedule, within scope, and on budget. You’ll serve as a key point of contact for clients, drive internal alignment, and help shape the success of our service delivery. Key Responsibilities include: - Developing and managing project plans, timelines, and budgets - Act as the primary liaison for clients regarding project-related communications, providing timely updates and addressing issues throughout the project life cycle. - Oversee technical resources to guarantee that tasks are carried out in accordance with the project plan. - Ensure project documentation is precise, encompassing project plans, schedules, budgets, change orders, and closure documents. - Take the initiative to recognize, monitor, and address potential risks. - Oversee modifications to the project scope by implementing a formal change control process to prevent scope creep and guarantee alignment with business objectives. - Managing project development from inception to completion, ensuring projects meet intended outcomes and client satisfaction. - Facilitating meetings and regular updates with stakeholders to communicate project status and address any issues or roadblocks. - Coordinating cross-functional teams, ensuring collaboration and clear communication among staff, clients, and vendors. - Evaluate and offer feedback on project hour estimates that are non-technical - Performing evaluations after project completion to promote ongoing improvement and communicate insights gained with the team.