Vodafone

• Join a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world • Part of a global and diverse community, with many different minds, abilities, backgrounds and cultures

• acts as a dedicated customer champion • build strong relationships with customers • take ownership of customer queries • resolve issues and deliver a positive customer experience • support Account Managers and Service Managers • contribute to delivering world-class customer service • identify opportunities to enhance the customer experience

• Own the customer relationship by managing and resolving calls, live chats and emails efficiently • Collaborate with Vodafone Business Care teams to resolve customer account queries • Provide proactive support to Corporate Account Managers and Service Managers • Work closely with Vodafone teams and international partners to resolve technical issues • Deliver World Class Customer Service with a focus on First Contact Resolution

Role Description Responsible for defining and driving Vodafone IoT's commercial growth agenda across the Americas by translating market insights into actionable go-to-market strategies, commercial priorities and measurable growth initiatives that improve business performance. Key Accountabilities and Decision Ownership - Develop and continuously evolve the commercial growth strategy for the Americas, including market prioritisation, customer segmentation, industry verticals and strategic growth initiatives. - Define and optimise the go-to-market approach by developing target customer profiles, value propositions, priority use cases, channel strategies and commercial plays in partnership with Sales, Product and Marketing. - Establish a commercial performance framework by analysing pipeline health, conversion rates, forecast accuracy, sales productivity and revenue performance, recommending actions to improve execution. - Identify new market opportunities, strategic partnerships and emerging technologies through continuous market, customer and competitive analysis, supporting portfolio evolution and long-term growth. - Lead cross-functional strategic initiatives and business cases that accelerate growth and improve commercial effectiveness across the Americas region. Core Competencies - Strong commercial and strategic thinking with the ability to translate market insights into practical growth initiatives. - Excellent analytical skills and experience interpreting commercial data to support executive decision making. - Experience developing go-to-market strategies and commercial growth programmes. - Strong communication, presentation and stakeholder management skills across international organisations. - Ability to influence cross-functional teams without direct authority in a dynamic environment. Must have technical / professional qualifications - Significant experience in Commercial Strategy, Business Development, Commercial Excellence, Sales Operations or Enterprise Sales within telecommunications, technology or IoT. - Experience developing commercial strategies with measurable business impact. - Strong understanding of enterprise B2B technology markets and complex solution sales. - Experience building business cases and supporting investment decisions through data-driven analysis. Key Qualifications - Fluent in written and spoken English. - Proven problem solving and analytical skills. - Ability to influence others. Key Performance Indicators - Revenue growth across strategic initiatives. - Improvement in TCV-to-Revenue conversion, pipeline quality and forecast accuracy. - Successful implementation and measurable business impact of commercial growth initiatives. Compensation Range (base salary) $180,000 - $250,000 / yr Benefits - Generous PTO policy (vacation, sick days and one volunteer day). - Competitive tailored medical benefits. - Market-leading global parental leave policy. - Incentive pay. - Retirement plan. - Quarterly "Spirit of Vodafone Day" for personal development and learning. - 401k match, PTO and sick leave, floating holiday pay, volunteer pay, domestic partner and spouse insurance coverage, and an inclusive parental leave policy. - Annual leave: 22 days + 9 national holidays. - Public Service: 2 days/year. - Pregnancy/Parental leave: 16 weeks fully paid, followed by 24 weeks return to work transition. - Retirement/401(k): 1:1 matching from Vodafone up to 6% of your contribution. - Access to private medical, private dental, free health assessments. - Fitness Allowance discounts.

Role Description The Technical Delivery Lead is accountable for the end‑to‑end delivery of complex network work packages, leading outcomes through service management of external partners and strategic suppliers and influencing matrixed internal teams to ensure delivery is controlled, assured, and aligned to agreed milestones, standards, and service commitments. - Own end‑to‑end technical delivery of complex network work packages, from mobilisation through to acceptance and handover. - Service‑manage external delivery partners (onshore and offshore), setting, monitoring and enforcing SLAs, KPIs and OLAs to ensure predictable, high‑quality outcomes. - Act as the primary technical delivery authority and escalation point for assigned programmes, resolving delivery risks, dependencies, and cross‑functional conflicts. - Matrix‑manage internal resources across planning, build, operations, and commercial teams to align priorities and remove delivery blockers. - Govern delivery through structured reporting, RAID management, milestone tracking, and service reviews with internal stakeholders and partners. - Assure delivered solutions meet technical standards, architectural intent, safety, and quality requirements. - Drive continuous improvement in delivery performance, partner effectiveness, and service management disciplines. - Represent technical delivery in programme, portfolio and governance forums, providing clear status, risk, and decision recommendations. Qualifications - Experience in telecommunications network delivery/engineering roles with strong Transmission/Optical/IP/Fibre exposure. - Proven experience managing externally delivered work packages using formal service management and governance frameworks. - Strong understanding of end to end network delivery lifecycle, including design assurance, build, test, acceptance and handover. - Deep expertise in fibre, transmission, access network & associated network infrastructure. - Demonstrated ability to lead delivery without line management, influencing senior stakeholders, partners, and matrix teams. - Experience owning delivery performance, risk, and issue resolution across multiple concurrent workstreams. - Comfortable operating at pace in a commercially constrained, outcome‑driven environment. - Excellent stakeholder, communication, and escalation‑management skills. Requirements - Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. - If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role. Benefits - Great pay and bonuses. - Up to 28 days off plus bank holidays. - Paid time for charity work. - Personalised benefits for you and your family, like discounts, vouchers, and a pension plan. - Career development through amazing learning tools and top-notch parental leave policies. Company Description We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. - We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. - We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. - We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. - Join our Technology team and push the boundaries of tech to make a better world today and create the ground-breaking products and services of tomorrow.

Role Description The Exchange & Network Technology Manager provides leadership and accountability for a team of Technology Optimisation Leads and technical planning resources responsible for delivering complex network & exchange work packages across the network estate, including Fixed, Fibre, Datacenters and BT Exchanges. The role operates in a multi supplier, matrixed environment and is accountable for the service management of strategic delivery partners, ensuring delivery performance, quality, and compliance to agreed service commitments. - Lead, coach and performance manage a team of Technology Optimisation Leads and planners, setting clear objectives, priorities, and delivery standards. - Own the service management of strategic partners, including SLA, KPI and OLA definition, performance review, and escalation management. - Provide portfolio‑level oversight of network activity, ensuring it is aligned to agreed milestones, safety, quality and architectural standards. - Act as the senior technical delivery escalation point for high‑risk, high‑impact issues. - Establish and maintain governance frameworks, including reporting, RAID management, partner performance reviews, and assurance controls. - Align priorities across planning, build, operations, estates, and commercial functions through effective matrix leadership. - Drive continuous improvement in delivery capability, partner performance, and service management disciplines. - Represent the network in senior governance forums, providing clear insight into health, risks, and mitigation actions. Qualifications - Significant experience leading technical delivery teams within a complex telecommunications environment. - Proven track record of managing multiple Technology Optimisation Leads and/or planners delivering concurrent work packages. - Strong experience in service managing external delivery partners, including performance governance, commercial awareness, and escalation handling. - Deep understanding of end‑to‑end network delivery lifecycles and operational handover requirements. - Demonstrated ability to operate effectively in a matrixed organisation, influencing across functions without direct authority. - Comfortable engaging at senior leadership level, presenting delivery status, risks, and recommendations. - Strong people‑leadership, coaching, and stakeholder‑management skills. Requirements - Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in. Benefits - Great pay and bonuses. - Up to 28 days off plus bank holidays. - Paid time for charity work. - Personalized benefits for you and your family, like discounts, vouchers, and a pension plan. - Career development through amazing learning tools. - Top-notch parental leave policies. Need to Know - We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. - If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website for guidance. - We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. - During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

• Drive pipeline generation and conversion activities across Vodafone Fixed, Cyber, Cloud • Support Global Account Managers to develop account development plans • Run workshops to build trust and introduce new concepts to customers • Act as "voice of customer" at the bid phase • Maintain strong working relationships with key suppliers in your region • Collaborate with relevant 3rd parties as part of consortium

Role Description Csatlakozz hozzánk a Német nyelvű ügyfélszolgálati munkatárs pozícióba! Miért fogod szeretni a munkádat: - A német lakossági ügyfelek kérdéseit Te válaszolhatod meg telefonon, e-mailben és chat-en keresztül. - Az ügyfélelégedettséghez járulhatsz hozzá a munkáddal. - Hatékony kommunikációddal problémákat oldhatsz meg minden nap. - Mindeközben a jól bejáratott folyamatainkat, szabályzatainkat fogod használni. - Folyamatfejlesztési javaslatokat tehetsz. - 6 hetes tréningen veszel részt, hogy mire beérkezik Hozzád az első ügyfélkeresés, már magabiztosan tudj válaszolni. - Később 2 hetes értékesítési tréningen is részt veszel, amely után az értékesítés a munka egyik fő részévé válik, elérendő célokkal. Qualifications - C2 szintű német nyelvtudás. - Hajlandóság több műszakban való munkához és hétvégi munkavégzéshez (éjszakai műszak nincsen). - Magas problémamegoldó készség. - Erős verbális kommunikációs készség. - Önálló munkavégzési képesség. - Ügyfélközpontúság. - Számítógépes ismeretek (MS Office előnyt jelent). - Érettségi végzettség szükséges a pozíció betöltéséhez. Requirements - Stabil, nemzetközi háttérű vállalat. - Teljes home office lehetőség Magyarország bármely pontjáról. - Kiemelt bérezés: Bruttó 868 800 HUF havi fizetés (20%-os nyelvi pótlékkal) + jutalék + cafeteria. - Emberközpontú vállalati kultúra, magán egészségügyi szolgáltatások, Munkavállalói Segítő Program. - Kedvezményes Vodafone HOME flotta ajánlatok. - Dinamikus környezet, innovatív ötletek fogadása. - Hozzáférés a Vodafone University-hez, online képzések. - Eszközök biztosítása: laptop, mobiltelefon Vodafone Red csomaggal. Benefits - Orvosi ellátás. - Életbiztosítás. - Cafeteria csomag. - Versenyképes bér: bruttó 868 800 HUF (20% nyelvi pótlékkal) + bónusz + cafeteria.

• Produce detailed low-level design documentation for fixed WAN services, including technologies such as MPLS, IPVPN, SD-WAN, and Dedicated Internet Access (DIA) • Design network solutions that integrate with existing WAN environments, aiming to minimise disruption and maximise compatibility for customers • Develop supporting design materials, such as network diagrams where needed, configuration templates, and integration workflows, to support service delivery and operational teams • Design WAN architectures that meet client needs, focusing on performance, redundancy, security, and scalability • Collaborate with internal stakeholders (network architects, sales teams, and project managers) to align design with business needs • Engage with clients to gather technical requirements and provide WAN design consultancy • Maintain comprehensive department documentation on design standards, technical solutions, and best practices • Assist the operations team in the handover of LLDs, providing technical guidance for deployment and troubleshooting • Keep abreast of emerging networking technologies, particularly in the WAN space (e.g. SD-WAN, cloud networking)

• A senior customer facing role providing technical leadership, design and support to a virtual team of highly skilled professionals delivering complex and bespoke Unified Communication, Contact Centre, WAN and LAN solutions • To provide detailed customer designs in at least one of the following towers (Unified Communication, Contact Centre, WAN and LAN) and technical ownership to the businesses in high profile accounts • To add value, in terms of technical skills, to the various accounts through the issuing of detailed network solutions • To be engaged during the latter stages of the pre-sales cycle to provide technical assurance on complex solution viability • Technical accountability and leadership of the virtual team responsible for the detailed design, development, delivery and test of multi-million-pound complex customer solutions • Low level discovery of existing solution components and owner of the transition from existing to proposed solution • Sign off and acceptance of pre-sales High Level Design and statement of requirements on behalf of the Solution Integration team • Owner of the Solution Integration statement of work which translates the high-level design and requirements into detailed technical deliverables • Technical risk/issue ownership and management/resolution during solution delivery • Act as a subject matter expert and be accountable for the customer solution design engagement during post-sales solution delivery