Role Description The Zendesk SME will be responsible for the following key areas: - Data Security: - In-depth knowledge of data protection best practices and regulatory requirements. - Experience implementing and maintaining security controls within Zendesk and related integrations. - Familiarity with encryption techniques, secure data transmission, and secure storage solutions. - Ability to respond to and remediate security incidents related to Zendesk data. - Identity Access Management (IAM): - Expertise in configuring and managing user roles, permissions, and groups within Zendesk. - Experience integrating Zendesk with Single Sign-On (SSO) and Multi-Factor Authentication (MFA) solutions. - In-depth knowledge of how to enforce IAM policies, including least privilege and segregation of duties. - Knowledge of identity lifecycle management, including onboarding, modifications, and offboarding of users. - Monitoring and auditing user access logs for suspicious activity. - Compliance: - Understanding of industry-specific compliance frameworks relevant to customer support data. - Experience supporting compliance audits and providing documentation related to Zendesk usage and controls. - Ability to map Zendesk configurations and practices to organizational compliance requirements. - Familiarity with Zendesk’s compliance features and how to leverage them for audit readiness. - License Management: - Expertise in managing Zendesk licenses, subscriptions, and seat allocations. - Ability to track license usage, forecast needs, and optimize costs. - Experience related to renewals, upgrades, and deprovisioning of licenses as organizational needs change. - Understanding vendor management and contract terms related to Zendesk licensing. - Incident Management: - Ability to develop, document, and execute incident response plans specific to Zendesk environments. - Experience with Zendesk’s ticketing system for tracking and resolving incidents. - Capability to coordinate with cross-functional teams during incident investigation and remediation. - Skills in root cause analysis and post-incident reporting. - Familiarity with escalation processes and communication protocols during incidents. Qualifications - Fluent in English. - Fulltime role. - Remote in Mexico (any state). Company Description Atos Group is a global leader in digital transformation with c. 67,000 employees and annual revenue of c. €10 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Communicate customer needs across the organization to ensure that Tines builds the correct roadmap to meet customer needs.

Role Description This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Implementation Manager - REMOTE. The Implementation & Customer Success Manager plays a pivotal role in enhancing post-sales onboarding and customer engagement for Study Design products and services. This role not only ensures a seamless activation process but also supports customers in realizing the value of data and platform capabilities. A deep knowledge of clinical trial protocols, analytics, and AI practices is essential. By collaborating closely with cross-functional teams, this role also influences key customer outcomes, aligning operational practices with business objectives for enhanced delivery and customer experience. - Partner with clinical, commercial, and product teams to define project scopes and deliverable plans. - Validate timelines, data inputs, and analytics prior to execution. - Lead comprehensive customer onboarding processes from planning to product adoption. - Guide customers on workflow integration and effective use of Study Design solutions. - Manage multi-workstream projects with detailed project plans and risk assessments. - Drive data onboarding and ensure the validation of workflow processes. - Establish governance and tracking methodologies for predictable execution. - Evaluate change requests and ensure scope integrity with client expectations. - Facilitate strategic partnerships for AI services and oversee integration activities. - Support sales processes by providing insights on delivery approaches and timelines. - Oversee operational initiatives for the Thought Leadership Council, ensuring effective engagement. Qualifications - Bachelor’s degree in relevant fields such as Healthcare Administration or Business. - 8+ years of experience in post-sales onboarding and customer engagement. - 5+ years in strategy consulting, clinical development, or customer management roles. - Demonstrated knowledge of clinical trial design and protocol complexity. - Professional experience with analytics, AI concepts, and data platforms like Databricks. - Proven ability to manage complex customer engagements across various functions. Benefits - Competitive salary ranging from $90,000 to $165,000 based on experience. - Potential eligibility for variable bonuses in addition to base salary. - Comprehensive health coverage and paid holidays. - Opportunities for professional development and career growth. - Inclusive and collaborative work environment fostering respect and diversity.

Technical Service Representative POSITION SUMMARY: The Technical Service Representative will provide in-house technical direction and assistance to customer regarding the use of product lines and basic application methods RESPONSIBILITIES: - Serve as an expert in a single technology or have a working knowledge of multiple technologies that may support multiple sites - Provide intermediate technical direction and assistance to customers regarding the use of product lines and facilitates account management in coordination with Sales Team - Respond to complex questions and concerns from customers regarding product lines and general performance requirements - Serve as an operational advisor to customers by applying general quality tools and analytical concepts to assist with improving product quality, efficiency and line design. - Serves as liaison with sales by interacting with line management & personnel and developing a complete understanding of needs & operations and providing recommendations - Work closely with Axalta Technical and Manufacturing Teams to maintain product quality - Conduct, at a minimum, monthly line audits (more frequent as required) and report findings back to sales and the customer - Preparing accurate and timely Technical Service reports, typically weekly but more frequently as required - Help customer manage inventory on - hand, including proper inventory rotation (FIFO) and order placement. If necessary, lead Axalta managed inventory program and mutual standard program which may require conducting at a minimum, monthly inventory counts with customer. - Follow all Axalta and customer safety regulations EDUCATION - High School graduate or equivalent SKILL REQUIREMENTS: - Minimum 2 years in coatings production finishing lines or color matching and development - Demonstrated industry and product applications experience. - Primary kitchen cabinet segment experience is beneficial. - Understanding of multiple application methods and equipment types in industry - Must have good color perception and be able to tint materials and products effectively while being involved directly with color critical projects. - Strong on-line color matching capability; proficient with color computer & dispensing equipment - Possess excellent organizational and time management skills with ability to prioritize and assign work - Possess excellent communication skills, both written and verbal with demonstrated ability to communicate across all levels of the organization - Strong customer service aptitude and teamwork skills - Proficiency with MS Office - Courses in LSS is helpful Our Company: Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles. Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals. Axalta may use technology-assisted tools, including artificial intelligence (AI), to support certain aspects of the recruitment and selection process. These tools may be used to help manage applications, identify job-related qualifications, and assist recruiter review. All hiring decisions involve human oversight and review. Recruitment Fraud Alert: We take candidate safety seriously. If you believe you’ve encountered a fraudulent job posting claiming to represent our company, please include a link or screenshot and report it to TA-Support-Center@axalta.com. 2 - Professionals (EEO-1 Job Categories-United States of America)