Tines

• Process deals. Create and manage quotes, order forms, and amendments in CPQ accurately and within SLA, including more complex and non-standard deals. • Route approvals. Drive deals through the approval matrix, tracking status and looping in the right approvers to keep cycle times low. • Advise the field. Be a trusted point of contact for pricing, packaging, and process questions; hop on calls, and provide the Sales team with recommendations on deal structure and guidance on best practices. • Think strategically. Work through the right outcome for each deal, balancing speed with sound commercial and process judgment. • Protect data quality. Maintain deal hygiene and accurate opportunity and quote data in Salesforce. • Support the close. Help manage order processing and prioritize effectively during periods of high volume, with schedule flexibility at month and quarter end. • Escalate well. Manage deals independently, while recognizing genuinely complex or ambiguous situations early and looping in leadership when needed. • Recommend improvements. Identify discrepancies and areas for improvement, and recommend system and process updates. • Own projects. Take ownership of specific deal desk projects as assigned. • Partner cross-functionally. Partner with Legal, Finance, and Sales to facilitate, process, and execute standard and non-standard deals. • Support tooling. Help support and improve our CPQ tool, DealHub, and the associated workflows. • Review deal structures, pricing, discounting, and commercial terms to ensure alignment with company policies and business objectives. • Advise Account Executives on creative deal structures that balance customer needs with company goals. • Partner closely with Revenue Operations, Finance, Legal, and Sales Leadership to resolve commercial issues and drive deals to completion. • Own and manage commercial approval workflows while ensuring timely turnaround during active sales cycles. • Identify risks within proposed deal structures and recommend appropriate solutions. • Analyze deal trends, pricing behavior, and approval metrics to identify opportunities for operational improvements. • Help design, document, and implement scalable commercial policies and approval frameworks. • Mentor junior Deal Desk team members and serve as a subject matter expert on commercial processes • Support strategic initiatives, systems enhancements, and automation projects across the quote to cash lifecycle.

• Process deals. Create and manage quotes, order forms, and amendments in CPQ accurately and within SLA, including more complex and non-standard deals. • Route approvals. Drive deals through the approval matrix, tracking status and looping in the right approvers to keep cycle times low. • Advise the field. Be a trusted point of contact for pricing, packaging, and process questions; hop on calls, and provide the Sales team with recommendations on deal structure and guidance on best practices. • Think strategically. Work through the right outcome for each deal, balancing speed with sound commercial and process judgment. • Protect data quality. Maintain deal hygiene and accurate opportunity and quote data in Salesforce. • Support the close. Help manage order processing and prioritize effectively during periods of high volume, with schedule flexibility at month and quarter end. • Escalate well. Manage deals independently, while recognizing genuinely complex or ambiguous situations early and looping in leadership when needed. • Recommend improvements. Identify discrepancies and areas for improvement, and recommend system and process updates. • Own projects. Take ownership of specific deal desk projects as assigned. • Partner cross-functionally. Partner with Legal, Finance, and Sales to facilitate, process, and execute standard and non-standard deals. • Support tooling. Help support and improve our CPQ tool, DealHub, and the associated workflows. • Review deal structures, pricing, discounting, and commercial terms to ensure alignment with company policies and business objectives. • Advise Account Executives on creative deal structures that balance customer needs with company goals. • Partner closely with Revenue Operations, Finance, Legal, and Sales Leadership to resolve commercial issues and drive deals to completion. • Own and manage commercial approval workflows while ensuring timely turnaround during active sales cycles. • Identify risks within proposed deal structures and recommend appropriate solutions. • Analyze deal trends, pricing behavior, and approval metrics to identify opportunities for operational improvements. • Help design, document, and implement scalable commercial policies and approval frameworks. • Mentor junior Deal Desk team members and serve as a subject matter expert on commercial processes • Support strategic initiatives, systems enhancements, and automation projects across the quote to cash lifecycle.

• Process deals. Create and manage quotes, order forms, and amendments in CPQ accurately and within SLA. • Route approvals. Drive deals through the approval matrix, tracking status and looping in the right approvers to keep cycle times low. • Support reps. Be the first point of contact for day to day pricing, packaging, and process questions, responding with a service mindset and advising on alternate contract options to drive deal closure. • Protect data quality. Maintain deal hygiene and accurate opportunity and quote data in Salesforce. • Support the close. Help manage order processing and prioritize effectively during periods of high volume, with schedule flexibility at month and quarter end. • Escalate well. Identify complex or non standard deals early and hand them off cleanly to the senior deal desk. • Partner cross-functionally. Partner with Legal, Finance, and Sales to facilitate, process, and execute standard and non-standard deals. • Improve tooling. Help support and improve our CPQ tool, DealHub, and the associated workflows.

• Influence the technical direction for some of Tines’ most critical systems. • Make valuable changes in our codebase in your first week, and see them live in production minutes after merging them. • Shape how jobs and code are executed at the very heart of our application. • Write and review high-quality, well-tested code to ensure creating a stable product for customers. • Identify areas for improvement, both in our codebase and in how we work. • Own the problems you’re solving - and the software you write to solve them - all the way to production and beyond.

• Build and operate the AWS GovCloud environment for federal customers • Design and implement infrastructure-as-code for dedicated environments • Own the container image pipeline for government deployment • Identify and address availability risks and monitoring gaps • Collaborate with assessment partners for FedRAMP documentation • Enable product engineers to enhance features across environments • Define separation of compliance functions from engineering operations • Support federal customers in CMMC environment with escalations and support issues

• Manage an engineering team of 3-6 infrastructure and software engineers responsible for the technical ownership of our Government Cloud offering. • Support the growth and development of engineers across all levels of experience through regular feedback, coaching and mentorship. • Work with colleagues across GTM, CS, and Security to plan and prioritize the projects that get us to authorization and keep us there, helping break them down into manageable tasks and milestones. • Facilitate useful communication between your team, other Product & Engineering teams, and other departments at Tines, acting as a key stakeholder in product features beneficial to our Public Sector customers. • Enable your team to act as the ultimate point of escalation for technical issues in our government environments, including directly engaging with Public Sector prospects and customers where necessary. • Contribute to technical discussions, while preserving autonomy for engineers. • Help make our engineering processes effective and efficient, including the change control and review practices a compliance-regulated environment depends on. • Work on attracting and recruiting great engineers to our team. • Foster a culture of inclusion, ambition, and collaboration. • Maintain technical familiarity through direct work on smaller, lower-priority engineering tasks.

• Design, build, and harden product features within a compliance-regulated cloud environment. • Building features specific to AWS GovCloud users, including authentication methods required by federal agencies. • Develop abstractions for engineering tasks to reduce friction in compliance work. • Enable seamless feature development across commercial and government environments. • Analyze applications for security gaps and implement necessary changes. • Collaborate cross-functionally with product teams to solutions that meet security controls. • Mentor engineers on secure design patterns. • Support federal customers operating in CMMC environments.

• Recruit, hire, and develop new solutions engineers and coach them on providing technical expertise to customers through sales presentations, solution designs, demonstrations, and POVs • Partner with your Sales Leader counterparts to create a strategic GTM plan for the Eastern US region with clear deliverables, alignment with cross-functional teams, and measurable business outcomes • Be a key member of the Eastern US leadership team for Tines with ownership of all pre-sales aspects of the business for the region • Participate in success execution as both a player and a coach, performing account activities including opportunity coaching, account strategy, and technical executive sponsorship • Collaborate cross-functionally with Sales, Marketing, Customer Success, Sales Enablement, Product & Engineering, and the Partnerships teams to create a consistent and scalable customer journey • Foster an inclusive and collaborative solutions engineering environment with a culture of coaching, learning, growth, development, and feedback • Act as an escalation point for pre-sales technical issues from the field • Provide effective technical leadership and direction in customer meetings – sharing technical trends, competitive, and product information

• Lead the technical direction for some of Tines’ most critical systems. • Make valuable changes in our codebase in your first week, and see them live in production minutes after merging them. • Shape how jobs and code are executed at the very heart of our application, to help us power the world’s most important workflows. • Write and review high-quality, well-tested code to ensure that we’re creating a stable product for our customers, and a stress-free codebase for ourselves. • Identify areas for improvement, both in our codebase and in how we work, and share the responsibility of making our team better. • Own the problems you’re solving - and the software you write to solve them - all the way to production and beyond, responding to customer feedback to improve those solutions. • Use your knowledge to mentor other engineers in our team, providing support and guidance to help them grow their abilities.

• Partner with product and engineering teams to integrate security throughout the development lifecycle and drive security initiatives across our stack. • Leverage AI and automation to scale product security coverage, matching the pace of AI-assisted development across engineering. • Design and implement security controls and architecture that scale with our growing product portfolio. • Conduct comprehensive security reviews and threat modeling to identify and mitigate potential vulnerabilities, including risks introduced by AI-generated code and AI-powered features. • Contribute to our vulnerability management program, including triaging bug bounty and vulnerability disclosure reports and driving remediation efforts. • Develop and implement automated security testing, monitoring, and response capabilities, using Tines itself, plus AI-driven tooling, to eliminate manual toil. • Serve as an incident responder during security events and lead post-incident reviews. • Champion security awareness and provide technical guidance to engineering teams, including best practices for secure AI-assisted development.