• Focused on product marketing, you will drive impact by working directly with leadership and teammates from across marketing and other parts of the organization (Product Marketing, Demand Generation, Content Marketing, Customer Marketing, Creative, Video, Field Marketing, Corporate Communications and Public Relations, Analyst Relations, Social, Enablement, Marketing Ops & Analytics, and Developer Relations), where you will be responsible for leading and tracking all planning, kick-offs, execution, delivery, and reporting related to product launches, as well as supporting other key marketing initiatives. • Be an active participant in strategic marketing planning sessions to flesh out vital launch briefs, messaging, and marketing program requirements. • Develop collaborative relationships with other Marketing and Product teams and internal partners, building consensus in a sometimes ambiguous, fast-paced environment. • Run all execution across the Product Marketing organization via the team’s project management tool, Asana. • Review programs and project deliverables via briefs and schedule scoping meetings as needed. • Set up and maintain up-to-date project work plans and editorial calendars, and revise as appropriate to meet changing needs and requirements. • Identify resources needed and assign individual responsibilities while balancing the workload of the team. • Handle day-to-day operational aspects of the program and underlying projects, using weekly team meetings to align. • Work with other Program Directors to update our unified view of the global marketing portfolio of campaigns and programs, and maintain an integrated marketing calendar/roadmap. • Provide weekly status updates to program and project owners, as well as our execs. • Effectively apply the PMO team’s methodology and implement project standards. • Assist in building and/or updating decks as needed to drive exec reviews and status updates. • Preemptively identify and handle risks, raising issues when needed to remove blockers. • Ensure project briefs, messaging and other relevant documents, and files are complete, current, and stored appropriately on our Google shared drive. • Establish and maintain relationships with external contractors/partners/vendors and handle contracts and internal procurement processes. • Provide project management for other high-priority Marketing projects as needed. • Support other process improvements associated with integrated planning and execution of programs.

About CrunchyrollFounded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love. Join our team, and help us shape the future of anime! About the roleWe are looking for an experienced program manager to join our Go-To-Market & Planning organization, reporting to the GTM, Principal Program Manager. This role will be partnering closely with regional, campaign, and LOB leaders to launch in our international markets. The ideal candidate has a strong background in program management supporting stakeholders in launching in international markets. - Organize, plan, and track new and ongoing cross-functional GTM projects and launches. - Lead all aspects of the day-to-day progress of projects and initiatives with regard to schedule, scope, process, and meeting facilitation. - Proactive in following up on action items, identifying risks and establishing mitigation paths in collaboration with internal and external partners . - Serve as a key liaison with relevant business groups to facilitate planning and collaboration between teams to align, identify dependencies and effectively communicate regular updates to all stakeholders. - Effectively communicate regular updates to internal and external stakeholders. - Provides data driven recommendations and implement process improvements to enhance project efficiency and effectiveness. We are considering applicants open to India-Remote who are willing to work IST and EEST hours. About You - 8+ years of experience program management in GTM, marketing, or product. - Experience working with globally distributed teams - Must be self-motivating, self-sufficient, and have the strong ability to work effectively as an individual or as part of a team - Comfortable operating in rapidly changing environments, with a bias for action and sense of urgency. - Strong attention to detail, program oversight skills, and ability to identify bottlenecks and improve processes across multiple concurrent GTM projects. About the TeamBoth domestic and ever-expanding international efforts fuel Crunchyroll's global expansion. The GTM & Planning team works with U.S. based leadership and regional teams to develop go-to-market and partnership marketing plans, business and program launches to expand Crunchyroll’s growth through its owned-and-operated (O&O) presence and high-profile third-party distribution partners, delighting and super-serving anime fans, boosting our footprint and brand awareness, and making Crunchyroll synonymous with anime worldwide. The GTM & Planning team is part of the Growth & Planning team, a performance marketing organization. #LifeAtCrunchyroll #LI-remote About our ValuesWe want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value - Courage. We believe that when we overcome fear, we enable our best selves. - Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding. - Kaizen. We have a growth mindset committed to constant forward progress. - Service. We serve our community with humility, enabling joy and belonging for others. Our commitment to diversity and inclusionOur mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business. We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation. Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.

Role Description We are looking for an experienced Program Manager to organize and coordinate programs. You will provide strategic guidance to teams and project managers in ways that promote the company’s culture. You will also oversee the progress of operations. This role will have responsibility & accountability for IT needs, activities associated with implementation of large scale IT changes, changes or customization of business applications to align with Account needs. This role will act as a SPOC for business leadership & client IT teams for all CIO services. The key objective of this role is to drive accountability around committed service levels, drive better end-user & client experience. The individual will need to have a good understanding of business & related IT requirements in order to drive right/prompt solution to issues/problems for respective Account(s). This role would involve working across different Wipro teams and collaborate with & influence various CIO central function to meet business IT priorities of Account. The ideal candidate will be an excellent leader and will have experience in managing a staff of different disciplines to produce results in a timely manner. They will also be able to develop effective strategies and tactics. The goal is to ensure that all programs deliver the desired outcome to our organization. - Perform the duties as IT SPOC to Account leadership team for all CIO services - Relationship management with senior leaders within Account & their stakeholders to help superior IT services - Proactively understand opportunities & focus areas and work with larger Wipro/client IT team to create joint action-plan - Lead & take complete accountability post implementation of ODC to build mutual relationship with business leadership & client IT teams - Drive business success & new ways of working across Wipro teams - Send periodic updates about performance of various CIO services - Setup & drive cadence with key stakeholders to collaborate for joint outcomes - Implement IT governance (incl. RACI) within Account to streamline all internal operations - Monitor changes or advancements in business IT systems for Account - Set objectives & strategies for Account IT - Design & customize technological systems & platforms to improve employee experience - Monitor changes or advancements in business systems for Account - Plan the implementation of new systems within Account - Oversee technological infrastructure (networks & computer systems) in organization to ensure optimal performance - Analyze costs, value & risks of IT to advise management & suggest actions - Manage escalations & new Project Rollout - Drive IT Policies, Compliance & CSAT improvement - Drive CIO teams to meet Account business IT priorities - Fulfill IT requirement for Account’s client / external parties Qualifications - Customer Centric, passionate about client’s success - Leadership, strategic thinking & collaboration skills - Knowledgeable in Wipro IT infrastructure & applications landscape - Good business process & functional understanding - Passion & acumen for change management - Commercial savviness, good understanding of finance/budget - Good written & oral communications along with presentation skills - Leveraging niche technology solutions for innovative problem solving - Inquisitive, always willing to learn & unlearn

Founded in 2014, Crossroads Talent Solutions, LLC is a veteran-led SBA 8(a) and Service-Disabled Veteran-Owned Small Business headquartered in Maryland, delivering trusted program management, administrative, and mission support services to federal agencies nationwide. For more than a decade, we have supported critical operations for partners including the U.S. Army, U.S. Air Force, U.S. Navy, U.S. Marine Corps, National Guard, Defense Health Agency (DHA), National Oceanic and Atmospheric Administration (NOAA), Small Business Administration (SBA), U.S. Citizenship and Immigration Services (USCIS), U.S. Attorney’s Office (USAO), and the U.S. Department of Agriculture (USDA). Known for our integrity, transparency, and commitment to excellence, Crossroads has built a solid reputation as a reliable federal partner dedicated to delivering measurable performance and taking care of the people who make each mission possible. **Contingent Upon Award** Program Manager (SNAP Administrative Review Surge Support) Position Overview The Program Manager (PM) serves as the primary lead responsible for the overall performance, delivery, and management of contract operations supporting the U.S. Department of Agriculture (USDA), Food and Nutrition Service (FNS), Supplemental Nutrition Assistance Program (SNAP). This role oversees project execution for administrative review surge support, ensuring timely, accurate, and compliant case processing while maintaining strong coordination with federal stakeholders and internal teams. Key Responsibilities Program & Contract Management - Serve as the single point of accountability for contract performance, delivery, and outcomes. - Act as the primary liaison to the Contracting Officer (CO) and Contracting Officer’s Representative (COR). - Provide leadership, direction, and oversight for all assigned personnel and subcontractors. - Ensure all work aligns with federal regulations, SNAP policies, and contract requirements. Project Planning & Execution - Lead post-award activities, including kickoff meetings and contract startup. - Develop and manage project schedules, staffing plans, and resource allocations. - Monitor project progress to ensure on-time and within-budget delivery. - Identify risks and implement mitigation strategies to maintain performance standards. Performance Monitoring & Reporting - Facilitate monthly progress meetings with government stakeholders, including preparation of agendas, documentation, and action tracking. - Deliver: - Weekly status reports (activities, staffing, risks, metrics) - Monthly progress reports (performance metrics, case volumes, accuracy, staffing updates) - Ensure transparency in performance through reporting on: - Case completion rates - Accuracy and quality metrics - Turnaround times Quality Assurance & Compliance - Develop, implement, and maintain a Quality Control Plan (QCP) with measurable performance metrics. - Establish processes to: - Identify and prevent defects - Ensure compliance with federal regulations and SNAP policies - Maintain high-quality deliverables and documentation - Ensure adherence to performance standards, including timeliness, accuracy, and documentation quality. Data Management & Monitoring Tools - Oversee development and maintenance of performance dashboards (e.g., Power BI) to track: - Case assignments and progress - Staff workload and productivity - Contract performance metrics - Ensure dashboards are accessible to government stakeholders for oversight. Team Leadership & Staffing - Supervise and manage contractor personnel, including Administrative Review Specialists. - Ensure proper onboarding, training, and performance management of staff. - Maintain staffing continuity and address turnover risks proactively. - Manage personnel availability and ensure coverage during core hours. Stakeholder Communication - Communicate regularly with FNS leadership, COR, and other stakeholders. - Provide timely updates on risks, issues, and recommended solutions. - Facilitate collaboration across legal, compliance, and operational teams. Operational Oversight (Administrative Review Support) - Ensure teams: - Review and analyze case files and documentation - Prepare determination recommendations and Final Agency Decisions (FADs) - Maintain compliance with SNAP regulations and federal standards - Monitor performance against service-level expectations, including: - Case completion timelines (60–90 days depending on complexity) - Documentation accuracy and quality Minimum Qualifications - Bachelor’s degree (required) - Minimum 5 years of project management experience - Minimum 2 years of experience managing federal contracts and staff - Demonstrated ability to: - Deliver projects on time and within budget - Resolve client issues and manage risks - Lead cross-functional teams - Strong communication, leadership, organizational, and time management skills Preferred Qualifications - Project Management Professional (PMP) certification - Experience with: - Federal programs (USDA, SNAP, or similar) - Case management or legal/administrative review processes - Data analytics and reporting tools (Power BI, Microsoft 365 suite Benefits - Medical/Dental/Vision Benefits Offered - 401k - Life Insurance plans - Employee Health and Wellness program Crossroads Talent Solutions, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws. Equal Opportunity Employer/Veteran/Disabled