About the Team At DoorDash, our people are at the heart of everything we do. With operations spanning 40+ countries, ensuring smooth and compliant immigration is critical to our growth. The Global Immigration pillar within our Global Mobility & Immigration (GMI) team manages immigration strategy and operations worldwide, partnering with employees, vendors, and cross-functional teams to deliver scalable, compliant solutions that enable global workforce agility. About the Role We’re hiring a US Global Mobility & Immigration Partner to join the Global Immigration pillar. In this role, you’ll focus on our high-volume Americas immigration program, manage a portfolio of immigration cases, and partner closely with employees, managers, and vendors to ensure timely and compliant processes. You will report into the Global Immigration Manager on our Global Mobility & Immigration team in the Global People Operations. You’re excited about this opportunity because you will… - Manage day-to-day immigration cases (work visas, green cards, compliance tracking) in close partnership with employees, managers, recruiters, and vendors to ensure timely, compliant, and employee-friendly processes. - Review immigration petitions and applications for accuracy. - Monitor shared inboxes and escalate issues as needed to ensure timely resolution. - Serve as the first point of contact for stakeholders, providing clear guidance on immigration processes, policies, and timelines. - Be part of a supportive and fast-paced global People team that values collaboration and innovative problem-solving. - Partner with cross-functional teams (Legal, Talent Acquisition) and the rest of the GMI team to ensure alignment and compliance. - Contribute to scalable practices and program enhancements to improve transparency, predictability, and employee experience while meeting heightened compliance expectations. We’re excited about you because… - You have 3-5 years of experience in US immigration (e.g., at a law firm, vendor, or in-house program) within a high-volume environment. - You have supported high-volume immigration programs and thrive on taking ownership of day-to-day execution with accuracy and reliability. - You have extensive experience with US immigration categories (H-1B, L-1, TN, O-1, PERM, green card) and stay up to date with the latest changes in the US immigration landscape. - You have experience with Americas immigration, particularly Canada and Mexico. - You are able to manage multiple cases at once with accuracy and care, and you communicate clearly and collaboratively with employees and partners. - You thrive in a fast-paced, changing environment and are eager to grow your scope over time. - You have experience with case management systems or centralized vendor platforms to manage immigration cases efficiently. - You’re a collaborative team player who enjoys working cross-functionally and continuously improving how immigration programs operate. - You’re curious and open to thoughtfully using AI tools to enhance efficiency, insights, and impact in your work. We expect this position to be filled by 5/30/26. Compensation The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here. See below for paid time off details: - For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. - For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week). The national base pay range for this position within the United States, including Illinois and Colorado. $85,000—$125,000 USD About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.

Job Description About Us HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3500 midsize and multinational companies. Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Airtasker, Go Cardless, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people. The Service Partner Success team sits within the Customer Services & Experience department in HiBob. Within CSX, we are responsible for helping our customers maximise the value of their investment in our product, Bob, by delivering exceptional services which enhance their experience and drive business success. The team provides strategic direction and support to HiBob's Service Partners, who are an extension of the HiBob village and deliver value to HiBob customers through HR best practice, advisory and consultancy services and end-to-end implementation. Partner Success Managers set and uphold clear standards, ensure the right partner-to-customer match, and use data to govern performance and guide progression. By championing accountability, collaboration, and continuous improvement, they enable Service Partners to deliver a seamless One Bob experience at scale. Come and be you with us Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us. As a HiBob Professional Services & Partner Delivery Lead, you will be responsible for the successful onboarding, strategic business partnering and management of our Service Partners. You will have a vital role in the scaling & maturity of this function within HiBob. You will support our partners and customers to deploy and drive customer adoption within HiBob. Acting as a key contact for our partners, you will coordinate with other departments to ensure that our partners have the skills and competency to support growing customer need & complexity, product offering, and unlock opportunities for differentiated services which enhance both customer value realisation and our Service Partners' growth engines with HiBob. Job Requirements Requirements Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren't the only factor. If you don't have enough experience, or not all the skills, we'd still like to hear from you. This could be the perfect fit for you and us. Learning and Development is at the heart of HiBob, so don't exclude yourself if you don't tick off all of the below items which are desirable, but not essential to have from day one. - Proven working experience in Service Partner Success/Management, Professional Services or Delivery Management - Solid understanding or experience in professional services and partnerships functions. - Commercial knowledge or experience pertaining to services, CS & SaaS - Proven experience working in SaaS - Partner and customer first mentality - Excellent external-facing and internal communication skills - Excellent written and verbal communication skills - Solid organizational skills including attention to detail and multitasking skills - A desire to work in a fast-paced startup environment - A strong work ethic, growth mindset, integrity and desire to succeed - Experience working with Salesforce & Web-based technologies - Experience with tools including Slack, Zendesk and Tableau is advantageous, as is a background in HR/HRM Job Responsibilities What will you do? From the start you can expect to: - Manage Partner Accounts & Engagement - Oversee a portfolio of partner accounts, ensuring successful engagement, performance, and growth by building strong relationships & understanding partner differentiators. - Onboarding & Enablement - Support partners through their onboarding journey and connecting them to the right level & type of enablement to ensure HiBob customers achieve their business objectives through Bob. - Sponsor Partner Performance - Track customer & HiBob feedback, oversee partner-managed project portfolio, driving improvements to ensure high service quality & KPI attainment. - Regional Pipeline & Resource Governance - Own forecasting and strategic partner allocation across the region, aligning capacity and expertise to customer demand in partnership with Professional Services. Monitor delivery performance through regular reviews, using data and insights to optimise allocation, strengthen accountability, and continuously elevate service quality. - Implementation Success - Work closely with partners and internal teams to ensure smooth, successful customer implementations, handovers and information exchange, facilitating a strong customer experience in single-team or blended delivery models. - Delivery Model Advisory - Guide partners in creating, adopting and accelerating HiBob's standard delivery models. Advocate HiBob's best practice methodologies with assigned partners to drive consistency in service quality. - Escalation Mediation - Manage partner and joint customer escalations to ensure a seamless issue resolution process, by connecting key stakeholders. - Quality & Delivery Assurance - Apply quality assurance to all partner-managed projects to measure and improve partner governance practices. Support in the design and roll out a Delivery Assurance Program to safeguard delivery & platform optimisation. - External Representation - Represent HiBob at partner and industry events, strengthening relationships and advocating for partner success. - Process Documentation & Optimization - Develop spreadsheets, diagrams, and process maps to document needs, improve project delivery, and drive process adoption. - Pre-Sales Support & Partner Alignment - Work closely with the Sales organisation during pre-sales on partner-allocated opportunities. Represent partners & Service Partner Success in commercial dialogue, ensuring customer confidence, optimal partner-resource alignment & collaborating to sponsor service proposal design, pitching & pricing for prospect, customer and partner success. As you continue to grow into the role you will: - Contribute, own & lead strategic initiatives within Service Partner Success which shape and evolve our growing program, and drive impact for HiBob's CSX mission and purpose. Benefits HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, alongside all of this: - Cash allowance for health insurance - Annual vision allowance - Annual Headspace subscription and wellness benefits - Travel support (cycle scheme and season ticket loans) - Hybrid working from day 1 - Work from home allowance - to get your home office set up! - Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment) - Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter - 2 Social Impact days per year for volunteering - Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme - Pension scheme auto-enrolment from day 1 - Fun company and team social events (locally and virtually with our global teams) - We love birthdays - take the day off and receive a special gift If this sounds like something you've been looking for, we'd love to have you. Come on, join our village! *** Learn about HiBob's hybrid working model *** BELONGING AT HIBOB Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we're committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire. We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only). Please contact us if you'd like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email hiring@hibob.io or speak to the recruiter when they arrange a call with you. We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.

Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others. It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. About the Role The Client Leader directs Customer Care delivery for complex, high impact clients. The role ensures strong service quality, client satisfaction, and operational excellence. This leader builds trusted relationships with clients and internal teams. They drive continuous improvement and shape key outcomes. The role also guides cross-functional teams to deliver scalable and efficient customer experiences. Responsibilities - Serving as the senior Customer Care contact and escalation point for assigned clients. - Building trusted advisor relationships with client executives and internal senior leaders. - Influencing client decisions by leveraging data insights, best practices, and industry expertise. - Leading Customer Care delivery to ensure service quality, consistency, and client satisfaction. - Overseeing delivery models to support scalability, operational efficiency, and performance goals. - Partnering with operations, domain leaders, and cross-functional teams to resolve complex delivery challenges. - Driving execution of Customer Care strategy at the client and portfolio level. - Identifying, leading, and implementing continuous improvement initiatives to enhance customer experience and business performance. - Mentoring and coaching senior managers and client leaders, serving as a role model within Customer Care. - Influencing enterprise initiatives and cross-functional priorities without direct authority. - Leading resolution of complex client issues, using good judgment and multiple data sources. - Anticipating risks and proactively drive change aligned with organizational priorities. Requirements - Have a bachelor's degree or equivalent experience - Have 5+ years of call center management and leadership experience - Have expertise in Customer Care delivery, client management, and service operations. - Have proven success leading complex, client-facing environments with high visibility and impact. - Have strategic thinking, analytical skills, and data-driven decision making capabilities. - Have exceptional communication, negotiation, and influencing skills across all organizational levels. - Demonstrate ability to lead through ambiguity, change, and evolving business needs. - Have experience driving continuous improvement and operational excellence within a service focused organization. - Have multiple service (DC, DB, HM, HR, Payroll, etc.) business knowledge based on current and projected clients - Understand client requirements - Have regulatory and legislative knowledge in multiple service areas - Know company policies, management tools and resources - Have experience working and leading broader customer service initiatives and projects that create enterprise results Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 96,700.00 USDMaximum : 140,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

Role Description This role will have a six month contract - temporary. You will be responsible for supporting the account management team to include but not limited to: - Research, information and data gathering - Analyzing data - Assisting in preparation of client reviews and presentations - Requesting and validating ad hoc financial and management reports - Customer metrics management - Maintaining data sources - Maintaining updates in CRM tool - Assisting in managing surveys - Assisting with projects - MS Office support As a Working Student Global Client Team, you will: - Research and gather data/information - Analyze and prepare reports - Assist in preparing client presentations - Assist account management team with various types of projects and tasks - Input data/information into the CRM tool and monitor for compliance - Facilitate effective communication with all levels of the account management team - Assume and perform other duties and responsibilities not specifically outlined herein, as requested Qualifications - Communication and interpersonal skills, comfortable interacting with all levels of the organization - Proficient with the Internet, Windows, and MS Office products; Excel, PowerPoint, Word, Outlook - Corporate Travel or Hospitality industry experience - Customer Service experience - Intermediate data analytics/reporting skills (Excel) - Good command of English and German Benefits - Flexible working hours and work-from-home or remote opportunities - Opportunities to grow your skillset and career - Generous vacation days so you can rest and recharge - A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools - Travel industry professional perks and discounts - An inclusive work environment where diversity is celebrated Company Description BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. Get to know us by reading our blog and checking out our social media: - Blog - LinkedIn - Instagram - Facebook