DoorDash USA
Remote Jobs
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
59 Jobs
Manager, New Verticals Ads & Promotions
DoorDash USAAt DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Role Description You will report into the Senior Manager for CPG/NV Ads Supply in our Ads Strategy & Operations organization. In this role, you will: - Own business performance across New Verticals (Retailer) Ads and Promos. - Develop and track goals, define the operating model, and drive growth among existing and net-new advertiser cohorts. - Balance the interests of key stakeholders (internal Sales team, New Verticals merchant advertisers, and consumers). - Drive strategy development and execution for net new sellable inventory. - Lead the go-to-market motion, developing resources, programs, and playbooks. - Track progress, identify risks, and problem-solve against blockers towards meeting objectives. - Build scalable processes and tools to enable automation and reduce manual work across teams. You’re excited about this opportunity because you will… - Own: You will own a relatively new, fast-growing, and revenue-generating business. - Build: You like going from 0-1 and 1-10, identifying trends and leveraging insights to scale. - Problem Solve: You approach opportunities and challenges from first principles using data to inform strategy. - Operate: You want to roll up your sleeves and get to the lowest level of detail. - Collaborate: You have strong communication skills and build strong cross-functional relationships. - Enable: You love equipping other teams with what they need to be successful. Qualifications - 6+ years of experience in ad tech, retail media, ecommerce, digital marketing, and/or ads strategy & operations; prior retail category experience a plus. - Experience working with Sales or Tech teams (Product, Data Science, Engineering). - A proven track record of working cross-functionally to deliver successful projects and hit goals. - Excellent analytical abilities (proficiency in SQL required). Benefits - Comprehensive benefits package including a 401(k) plan with employer matching. - 16 weeks of paid parental leave. - Wellness benefits and commuter benefits match. - Paid time off and paid sick leave in compliance with applicable laws. - Medical, dental, and vision benefits. - 11 paid holidays, disability and basic life insurance. - Family-forming assistance and a mental health program. For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked. Company Description At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions. - We are a technology and logistics company that started by enabling door-to-door delivery. - Committed to supporting employees’ happiness, healthiness, and overall well-being. - We value a diverse workforce and encourage applicants from all backgrounds.
Staff Software Technical Program Manager - Autonomy & Robotics
DoorDash USAAt DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Role Description As an Autonomy software TPM at DoorDash Labs you will play a central role within the robotics team at DoorDash Labs as we scale and optimize last-mile deliveries using autonomy. - Be part of an exciting effort to develop and manufacture an autonomous delivery robot. - Work with our autonomy software teams to deliver meaningful, new autonomy features. - Program manage and help lead development for our software stack within Perception, Planning, Localization, System Safety, Simulation and Remote Assistance. - Drive completion of autonomy features from requirements or engineering concept to validated public roads driving. - Work with leaders and engineers across Autonomy, Software, Product, QA, and Ops to plan, track, follow up and resolve issues. Qualifications - In-depth understanding of autonomy and autonomy feature validation strategies in simulation, closed course testing, and on public roads. - 8+ years of industry experience working in engineering and/or program management. - In-depth experience with the software development life cycle. - Demonstrated success taking software products or features from concept to production. - A track record of managing complex, cross-functional programs with significant ambiguity. - The ability to operate from a deep technical level all the way up to providing comprehensive program status to executive leadership. - A B.S., M.S., or Ph.D. in STEM. - Working experience with program management tools, such as: - Jira - Confluence - Smartsheet/MS Project - Google Workspace applications Requirements - The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. - Base salary is localized according to an employee’s work location. - Ranges are market-dependent and may be modified in the future. - In addition to base salary, the compensation for this role includes opportunities for equity grants. Benefits - Comprehensive benefits package to all regular employees, which includes: - 401(k) plan with employer matching - 16 weeks of paid parental leave - Wellness benefits - Commuter benefits match - Paid time off and paid sick leave in compliance with applicable laws - Medical, dental, and vision benefits - 11 paid holidays - Disability and basic life insurance - Family-forming assistance - Mental health program - For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. - For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked, and paid sick time accrued at 1 hour for every 30 hours worked.
Associate Manager, In-Store, Strategy & Operations
DoorDash USAAt DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Role Description As a Strategy & Operations Associate Manager focused on the customer side of our Going Out product you’ll own critical pieces of the customer go to market strategy. You will report to our Director of In-Store and work on some of the most urgent projects as the team prepares to scale our product Nationwide. You’ll own and collaborate on critical components of our business including: - The Going Out customer journey - The Going Out interaction with DashPass - In-app conversion (from DoorDash visitor to in-store visitor) - Monthly retention and order frequency for the product - Designing and executing experiments for new products in the Going Out tab This role will also include regular customer research and collaboration with product, marketing, and sales. You’re excited about this opportunity because you will… - Build: help launch an exciting new product at DoorDash - Strategize: Set the strategy for customer experience on Going Out - Experiment: Scope tests and experiments on everything from activation to optimization - Implement: Execute new marketing and comms plans to help our customer base grow - Analyze: Build models to evaluate success and set new goals - Influence: Work with our Product, Engineering, Operations and Sales teams to scale Going Out Qualifications - 4+ years of experience in management consulting, tech, design, investment banking, corporate strategy, business development, business operations, or related experience - High-growth or early-stage startup experience strongly preferred - Established track record of achieving tangible outcomes and moving needles - Experience leading projects, working in a team, and motivating people at all levels across a variety of job responsibilities - Ability to translate high-level goals into applicable plans & action items - Excellent Excel skills (can perform complex functions); SQL knowledge a bonus Requirements - Position expected to be filled by 8/7/2026 Benefits - Comprehensive benefits package including a 401(k) plan with employer matching - 16 weeks of paid parental leave - Wellness benefits - Commuter benefits match - Paid time off and paid sick leave in compliance with applicable laws - Medical, dental, and vision benefits - 11 paid holidays - Disability and basic life insurance - Family-forming assistance - Mental health program For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked, and paid sick time accrued at 1 hour for every 30 hours worked. The national base pay range for this position within the United States is $105,400 - $155,000 USD.
Engineering Manager, Proactive Security
DoorDash USAAt DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Role Description Our Security Engineering team is looking for an Engineering Manager, Proactive Security to set and lead the technical direction for Security Product Engineering at DoorDash globally. You will be a part of our inclusive, collaborative global team responsible for building “paved road” Security Product controls directly into our Customer, Merchant and Dasher products to ensure a safe, secure and resilient delivery network. This is a US or Canada remote position reporting directly to the Director of our Security Engineering team. You’re excited about this opportunity because you will… - Set and execute the technical vision for Security Product Engineering Pods, Bug Bounty and Vuln Management teams, ensuring alignment with DoorDash business objectives. - Lead the overall Security Product Engineering, Bug Bounty and Mythos era Vulnerability Management direction and roadmap execution. - Coach and mentor highly skilled engineers as a “player-coach” leaning in to understand Customer, Merchant and Dasher security problems at the lowest level and lead the team to build the right proactive controls. - Partner cross-functionally with Product Engineering, Legal, Security Engineering Platform, Data teams and XFN partners to build “paved road” proactive security controls that enable secure by design practices into DoorDash products. - Partner cross-functionally with Product Engineering, Legal, Security Engineering Platform, Data teams and XFN partners to execute rigorous, agent enabled cross-brand Bug Bounty Program, Penetration Testing Program and Vulnerability Management Program against Mythos era equipped adversaries. - Build and maintain high Operational Excellence (OE) security services (e.g. Vuln Management Data Lakes) to ensure we operate with excellence, rigor and durable standards to ensure minimal downtime. - Influence and enable the secure and responsible adoption of AI tools from a Proactive Security perspective. Qualifications - 12+ years of experience as a Security Product Engineer at an Internet scale organization with 3+ years of demonstrated technical leadership leading teams building outcomes at global scale. - Track record of shifting the industry in how Internet scale companies deliver security products across global economies. - Master’s degree in Computer Science, Security Engineering, a related field or equivalent work experience. - Demonstrated technical leadership in Account Security, Product Security Engineering, AI Security across Business to Consumer, Business to Business, and Business to Vendor security controls. - Demonstrated technical leadership designing technical Security Engineering controls and processes to meet required regulatory requirements. - Demonstrated technical leadership in designing scalable, AI enabled and ergonomic Security Review processes. - Exceptional problem solving of complex, systemic issues that require audacious thinking, rigor and creativity. - Exceptional analytical and investigative abilities with hands-on experience leading root cause analysis for security incidents and driving long term roadmaps to remediate. - Exceptional verbal and written communication skills - you will confidently shape and lead the Security Product Engineering function globally and influence stakeholders across core engineering and product teams to security preserving control outcomes. Requirements The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes: - 401(k) plan with employer matching - 16 weeks of paid parental leave - Wellness benefits - Commuter benefits match - Paid time off and paid sick leave in compliance with applicable laws - Medical, dental, and vision benefits - 11 paid holidays - Disability and basic life insurance - Family-forming assistance - Mental health program See below for paid time off details: - For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. - For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked, and paid sick time accrued at 1 hour for every 30 hours worked. The national base pay range for this position within the United States, including Illinois and Colorado: $193,800 — $285,000 USD.
Team Lead, Customer Support, In-Store
DoorDash USAAt DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Role Description The Team Lead, Customer Support leads our North America-based support team, ensuring hospitality operators receive fast, effective, and empathetic assistance. This role oversees day-to-day team operations, supports the growth and development of our support representatives, and helps maintain the high standard of service our customers rely on. You’re excited about this opportunity because you will… - Act as a Player-Coach. - Step in to directly support customers when needed while ensuring the support team has the knowledge and resources to successfully resolve issues. - Support the Team. - Guide and support a team of customer support representatives, fostering a positive, collaborative, and high-performing environment. - Coach for Performance. - Monitor key metrics, provide regular feedback, and deliver coaching to help team members grow and succeed. - Drive Team Productivity. - Enhance efficiency and quality by maintaining documentation, conducting quality reviews, analyzing customer satisfaction trends, and creating impactful training. - Collaborate Across Teams. - Partner with Customer Success, Product, and other teams to share insights and improve the overall customer experience. Qualifications - You have 3+ years of Technical Customer Support Experience, with SaaS experience as a plus. - You know how to inspire, coach, and develop a high-performing remote team. - You care deeply about delivering an outstanding customer experience every time. - You’re a clear and confident communicator, both in writing and in person. - You’re a strong problem solver who can handle complex and escalated issues with ease. - You’re comfortable using support tools and systems like CRMs, help desk platforms, and analytics dashboards. Company Description At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.
Engineering Manager, Ads Promo Products
DoorDash USAAt DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Role Description As the Engineering Manager, you will oversee a talented group of engineers from different skill sets, backend, mobile, web and full-stack, collaborating closely with designers, product managers, and sales partners. Your primary responsibility will be driving the successful execution of our product roadmap, ensuring the timely delivery of high-quality solutions that meet both customer needs and business objectives. You will be a key player in fostering a collaborative and cross-functional work environment, promoting effective communication and synergy amongst team members. This role is ideal for a strategic thinker with strong leadership skills who can balance technical excellence with business priorities. You’re excited about this opportunity because you will… - Drive strategic impact across the organization, playing a key role in shaping the direction of our product development and influencing the company's overall success. - Partner with cross-functional stakeholders to define the roadmap and vision for the team and deliver immense impact. - Lead an outstanding team by coaching engineers, empowering engineers through delegation, and applying your technical expertise to hold your team to the highest engineering standards. - Inspire the team with your technical vision and create the alignment necessary to execute on it. - Scale the team by recruiting, retaining, and developing highly talented engineers across different disciplines. Qualifications - B.S. or M.S. in Computer Science or equivalent. - 7+ years of industry experience, including a minimum of 2 years of management experience. - Experience managing product engineering teams with Backend, Frontend Engineers, and mobile engineers. - Strong product sense and ability to be a thought partner with cross-functional peers. - Hands-on experience working with non-technical stakeholders, cross-team collaboration, and building scalable products in a fast-paced environment. - Ability to handle ambiguity and work with product and business partners to collect non-technical requirements to design and build scalable experience solutions. - Ability to guide and grow an excellent engineering team in a rapidly changing business environment. Compensation The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. Benefits - Comprehensive benefits package to all regular employees. - 401(k) plan with employer matching. - 16 weeks of paid parental leave. - Wellness benefits. - Commuter benefits match. - Paid time off and paid sick leave in compliance with applicable laws. - Medical, dental, and vision benefits. - 11 paid holidays. - Disability and basic life insurance. - Family-forming assistance. - Mental health program. For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked and paid sick time accrued at 1 hour for every 30 hours worked. The national base pay range for this position within the United States, including Illinois and Colorado: $193,800 — $285,000 USD. Company Description At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Engineering Manager, Advertiser Experience
DoorDash USAAt DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Role Description As the Engineering Manager, you will oversee a talented group of engineers, collaborating closely with designers, product managers, and sales partners. Your primary responsibility will be driving the successful execution of our product roadmap, ensuring the timely delivery of high-quality solutions that meet both customer needs and business objectives. You will be a key player in fostering a collaborative and cross-functional work environment, promoting effective communication and synergy amongst team members. This role is ideal for a strategic thinker with strong leadership skills who can balance technical excellence with business priorities. You’re excited about this opportunity because you will… - Drive strategic impact across the organization, playing a key role in shaping the direction of our product development and influencing the company's overall success. - Partner with cross-functional stakeholders to define the roadmap and vision for the team and deliver immense impact. - Lead an outstanding team by coaching engineers, empowering engineers through delegation, and applying your technical expertise to hold your team to the highest engineering standards. - Inspire the team with your technical vision and create the alignment necessary to execute on it. - Scale the team by recruiting, retaining, and developing highly talented engineers across different disciplines. Qualifications - B.S. or M.S. in Computer Science or equivalent. - 7+ years of industry experience, including a minimum of 2 years of management experience. - Experience managing product engineering teams with Backend and Frontend Engineers. - Strong product sense and ability to be a thought partner with cross-functional peers. - Hands-on experience working with non-technical stakeholders, cross-team collaboration, and building scalable products in a fast-paced environment. - Ability to handle ambiguity and work with product and business partners to collect non-technical requirements to design and build scalable experience solutions. - Ability to guide and grow an excellent engineering team in a rapidly changing business environment. Compensation The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. Benefits - Comprehensive benefits package to all regular employees. - 401(k) plan with employer matching. - 16 weeks of paid parental leave. - Wellness benefits. - Commuter benefits match. - Paid time off and paid sick leave in compliance with applicable laws. - Medical, dental, and vision benefits. - 11 paid holidays. - Disability and basic life insurance. - Family-forming assistance. - Mental health program. For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked and paid sick time accrued at 1 hour for every 30 hours worked. Company Description At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Platform Implementation Manager
DoorDash USAAt DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Role Description We are looking for a Platform Implementation Manager to lead and develop a team of Platform Implementation Supervisors while driving implementation strategy and operational excellence across our SMB merchant portfolio. - Oversee onboarding performance, improve processes at scale, lead strategic initiatives, and partner closely with Product, Sales, Account Management, Engineering, Support, and Operations teams. - Report to the Senior Manager, Merchant Success Operations and work within the Commerce Platform organization. - Lead and develop a team of Platform Implementation Supervisors through coaching, performance management, and career development. - Own implementation strategy and execution across SMB merchant onboarding programs. - Drive operational excellence through forecasting, staffing strategy, KPI ownership, and process improvements. - Identify and execute initiatives that improve implementation efficiency and merchant experience. - Serve as a senior escalation point for complex onboarding situations. - Partner cross-functionally to improve workflows, influence product direction, and align on organizational priorities. - Build scalable systems, processes, and tools that support growth. - Analyze trends and leverage data to make informed decisions. Qualifications - Bachelor's degree or equivalent experience. - 7–10+ years of professional experience in implementation, onboarding, customer success, operations, consulting, or related fields. - 3–5+ years of people leadership experience, including leading leaders. - Experience building, scaling, and improving operational processes. - Strong analytical and problem-solving abilities. - Strong cross-functional leadership experience. - Ability to prioritize effectively in ambiguous and fast-paced environments. - Excellent written and verbal communication skills. - Strong customer-first mindset. Requirements - We expect this position to be filled by 7/26/26. Benefits - Comprehensive benefits package to all regular employees. - 401(k) plan with employer matching. - 16 weeks of paid parental leave. - Wellness benefits. - Commuter benefits match. - Paid time off and paid sick leave in compliance with applicable laws. - Medical, dental, and vision benefits. - 11 paid holidays. - Disability and basic life insurance. - Family-forming assistance. - Mental health program. - Flexible paid time off/vacation for salaried roles. - Vacation and paid sick time accrual for hourly roles.
Software Engineer, Machine Learning - Credit & Refund Optimization
DoorDash USAAt DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Role Description We're seeking a Machine Learning Engineer to lead the development of state-of-the-art ML systems that personalize and optimize credits and refund decisions. This work is critical to balancing cost efficiency with long-term customer retention and experience. In this high-impact role, you will partner with cross-functional leaders to design and deploy causal models and optimization algorithms that influence millions of user experiences every week. You’re excited about this opportunity because you will: - Design and deploy causal inference models to accurately assess the impact of refunds and credits on customer satisfaction, retention, and behavior. - Develop optimization frameworks that balance customer experience with operational cost, under policy and budget constraints. - Build personalized decision systems that adapt to customer preferences and platform dynamics in real time. - Collaborate with engineering, product, and data science partners to shape the roadmap for trust, service recovery, and consumer experience. - Lead end-to-end model development, including experimentation, deployment, monitoring, and iteration. Qualifications - 3+ years of industry experience delivering machine learning systems with clear business impact, especially in personalization, optimization, or causal inference. - Deep expertise in statistical modeling and causal inference (e.g., uplift modeling, treatment effect estimation, synthetic controls, instrumental variables). - Experience designing and deploying optimization algorithms (e.g., multi-objective optimization, bandits, constrained optimization). - Proficiency in Python and ML tooling such as PyTorch, Spark, and MLflow. - A strong product sense and ability to translate business objectives into technical solutions. - M.S. or Ph.D. in a quantitative field (e.g., Computer Science, Statistics, Operations Research, Economics, Mathematics). - Excellent communication skills and a track record of cross-functional leadership. Benefits - Comprehensive benefits package including a 401(k) plan with employer matching. - 16 weeks of paid parental leave. - Wellness benefits and commuter benefits match. - Paid time off and paid sick leave in compliance with applicable laws. - Medical, dental, and vision benefits. - 11 paid holidays. - Disability and basic life insurance. - Family-forming assistance and a mental health program. - Flexible paid time off/vacation for salaried roles, plus 80 hours of paid sick time per year. - Vacation accrued for hourly roles at about 1 hour for every 25.97 hours worked. - Paid sick time accrued at 1 hour for every 30 hours worked. Company Description At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.
Account Manager, CPG
DoorDash USAAt DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Role Description The Account Manager, CPG will steer the company's efforts in adopting and partnering with major CPGs across our grocery, convenience, restaurant and retail markets. Digital grocery and convenience is expanding, and DoorDash is making meaningful strides to become a leader in this sector. You will build partnerships that create tangible value for both DoorDash and advertisers. In this role, you will manage the ads strategy across a focused portfolio of accounts, and drive adoption of our growing ads and promotions offering. You will also work cross-functionally with account executives, marketing, analytics, and product to innovate on our future approach and solutions. You will report into a CPG Industry Manager in our Enterprise Sales & Business Development organization. You’re excited about this opportunity because you will… - Be part of the growing DoorDash Ads & Promos team - Lead end-to-end marketing conversations across a portfolio of consumer packaged goods (CPG) advertisers - Oversee the strategy for engaging with and selling to our largest partners - Steer the development, adoption and scaling of CPG revenue - Build a marketing calendar with CPG partners in your book of business - Develop long-term business plans alongside our partners for their multi-channel customer strategies - Maintain pitch decks and sales content to help produce new business opportunities - Create marketing campaigns; own post-campaign reporting - Work with partners across DoorDash to align companywide resources to help build-out our partners' digital businesses Qualifications - 5-10 years of cross-functional operational experience - Impact Motivated -- You have a natural desire to improve the overall business - Curious -- You love digging into low levels of detail to extract insights - Strategic -- You love to find the win-win in novel agreement structures to grow business with partners - Diverse -- You are happy juggling many priorities concurrently - Bachelor's degree required, MBA or Masters Degree a plus - Prior investment banking, consulting or equity research experience - Business Development and Partnerships experience - Experience with Analytics and Presentation tools - Proficiency in analytics and visualization tools (e.g., Snowflake, Sigma, etc.) Requirements - Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only - We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. - As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. Benefits - Comprehensive benefits package to all regular employees - 401(k) plan with employer matching - 16 weeks of paid parental leave - Wellness benefits - Commuter benefits match - Paid time off and paid sick leave in compliance with applicable laws - Medical, dental, and vision benefits - 11 paid holidays - Disability and basic life insurance - Family-forming assistance - Mental health program
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