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Account Manager
Location
United States
Posted
67 days ago
Salary
$40K - $43K / year
Seniority
Mid Level
Job Description
Account Manager
CoPilot AI
• Manage Customer Relationships: Serve as the primary point of contact for your customers, building and maintaining strong relationships. • Drive Retention & Growth: Ensure customers are achieving success with the platform, leading to renewals and identifying opportunities for upsell and expansion. • Onboard & Educate: Guide new customers through onboarding, helping them understand best practices and integrate CoPilot AI into their workflow. • Monitor Customer Health: Analyze customer engagement data to proactively address risks and identify areas for improvement. • Collaborate Across Teams: Work closely with Sales, Product, and Support teams to enhance customer experience and inform product development. • Advocate for Customers: Collect and relay customer feedback to help shape the platform’s future features and functionality.
Job Requirements
- 2-4 years of experience in Account Management, Customer Success, or Sales within a SaaS or technology-driven environment.
- Strong relationship-building skills with a customer-first mindset.
- Proven ability to drive retention, adoption, and expansion within an account portfolio.
- Excellent communication, problem-solving, and strategic thinking skills.
- Comfortable working in a fast-paced and collaborative environment.
- Familiarity with LinkedIn and AI-driven sales tools is a plus.
Benefits
- Competitive Compensation: A competitive annual base salary between the range of $40,000 USD to $43,000 USD, commensurate with experience and skill level.
- Recharge & Reset (PTO): 24 days of paid time off annually, plus public holidays.
- Remote-first environment: Work where you’re most productive.
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