It's a new day with a new opportunity at 8am! About the role: As the Product Operations Specialist, you will work cross-functionally across the entire organization to drive strategic projects for and with our Product teams. You are someone who is comfortable in ambiguity and loves digging into processes and technology to understand where improvements can be made and clarity found. You are a driver who is looking for an organization they can dive into head first, taking the initiative to make an impact wherever they can! About us: At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters. Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well! What you'll do: - Identify, drive, and execute process improvements to drive efficiency, effectiveness and simplicity for our Product teams. - Champion complex cross-functional projects from inception to completion, including ensuring high quality of deliverables, measuring their results, and communicating the business impact. - Build zero-to-one and evolve existing processes to help individual contributors manage their daily workflows and to help leaders manage their team’s performance. - Partner with the Business Operations and Business Systems team to improve stakeholder experience in Jira, Mixpanel, Pendo, and more. - Nurture strong relationships with partners in Engineering, Technical Support, Marketing, Customer Success, Sales, Design & Partnerships to align priorities, remove blockers, and keep projects moving forward. - Ad hoc requests, unblock users, and maintenance of operating mechanisms and automations. - Support special projects that centralize, automate, or otherwise improve communication and customer journeys. - Adoption Enablement: Support tool and process adoption through documentation and user support to ensure the right tools, training, and communications are in place to enable strategic initiatives. About you: - 2+ years of product operations, business operations, or project/program management. - Expertise with Jira and related workflow design and execution. - Excellent communication skills, including presentations, facilitation, and consultative questioning. - Meticulous organization, detail orientation, and task-driven nature. - Natural curiosity, proactive mindset, and the tenacity to be dissatisfied with the status quo. - Enthusiasm to learn a new, complex domain and the humility to ask for help when needed. - Team player, willingness to step in for team members that need help, demonstrating integrity and positive communication, collaboration, and feedback Nice to have: - Experience in high-velocity, matrixed product, design and engineering organization. - Experience with Jira administration. - Experience with any of these systems: Pendo, Mixpanel, Tableau, LaunchDarkly, Asana, Figma Diversity, equity & inclusion at 8am: At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. Why 8am At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day. Here’s how we support our 8Team: - Statutory Benefits – Full compliance with Colombian social security (health, pension, and risk coverage) - Staff Referral Bonus – Rewards for referring great candidates to the 8Team - Paid Sick Leave – Covered from day one, with EPS support after the 2nd day - Flexible Time Off (FTO) – Up to 15 paid days off per year - Parental Leave – Maternity and paternity leave in line with Colombian law - Company Holidays – Paid time off for all official Colombian public holidays Security advisory: Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company's products are sold at key retailers, online and offline, and through distributors around the world. The Product Development organization within SharkNinja drives our global product roadmap from concept to shelf through the constant lens of the consumer. We are the "product CEOs" and partner cross-functionally with almost every other team within the company to drive high satisfaction for our end user and to drive business results. We are comprised of individuals from a variety of professional and educational backgrounds, from product marketing managers to consumer-focused engineers - but we all have one thing in common: we're consistently striving to deliver a 5-star experience for every customer on every product we bring to market. Responsibilities: - Support the Ninja business onsite in our Needham, MA headquarters with the development of successful and profitable programs for key products to ensure continued growth of the product portfolio - you will lead new product development (creation and management) of assigned product(s) from brainstorm phase through mass production, as well as partner with leadership to define the over-arching category direction to a team of product developers. You are responsible AND accountable for progressing, reporting on, and actioning your and your team's deliverables. - Lead, manage, and grow team members within the organization - providing guidance on their assigned projects, ensuring product success, supporting professional advancement within their role and within SharkNinja, and holding them accountable to their specific job responsibilities. You will be viewed as a manager who has proficiency in navigating people, conflict, and resource management. - Define and develop product specifications, marrying consumer wants/needs, white space in the market, and new/flagship product technologies as the primary consumer advocate. - Develop user-relevant design targets for product performance and user experience - and act as the beacon of these targets to the cross-functional team of engineers, industrial designers, and commercial marketers. - Partner with SharkNinja's Insights & Intelligence team to develop consumer testing objectives and implement this consumer-driven feedback into product specifications and design iterations throughout the project development cycle. - Partner with SharkNinja's testing and quality organizations to define, develop and manage quality and performance testing procedures. - Manage product cost structure, reporting, and cost rationalization exercises - and collaborate with supply chain, merchandising, and supply planning teams on product sourcing strategy recommendations. - Provide direction and oversight into the creation and execution of go-to-market collateral to support product launch, including instructional material and consumer-facing product specification information. - Provide direction and oversight into the development of product troubleshooting and "FAQs" to support a 5-star consumer experience post-purchase. - Act as the product and/or category "expert" for cross-functional team member questions and concerns. - Be called upon to take leadership of larger cross-functional "breakthroughs" that increase executive visibility and accelerate career growth. Qualifications: - 6+ years of experience in product development, product marketing, human factors engineering, or a related field, preferably at a consumer goods company. - Bachelor's Degree (or equivalent experience) in Business, Marketing, Management, Engineering or a combination of the above - Prior experience hiring, managing, leading, and goal setting with team members. - A "100% on" consumer-first perspective when it comes to introducing new products/processes or improving current products. - Ability to effectively "manage up" by communicating your top priorities and constantly seeking feedback on your and your team's work. - A mindset geared toward building relationships across multi-functional teams, coupled with excellent interpersonal skills. - Highly-effective communication skills - both written (presentation/email) and in-person (ability to host succinct, effective conversations that solve problems and ability to make effective presentations to all levels of management, including SharkNinja's executive leadership team) - Strong project management skills, with the ability to prioritize effectively, manage multiple projects simultaneously, and stay organized in a fast-paced environment. - A desire to learn and grow in a passionate environment. The ability to embrace transparency and shifting priorities while learning from each decision and focusing on the path forward. Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more. Pay Range $105,000-$160,000 USD Our Culture At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home. What We Offer We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets. At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. Learn more about us: Life At SharkNinja Outrageously Extraordinary SharkNinja Candidate Privacy Notice - For candidates based in all regions, please refer to this Candidate Privacy Notice. - For candidates based in China, please refer to this Candidate Privacy Notice. - For candidates based in Vietnam, please refer to this Candidate Privacy Notice. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com

Role Description This role offers the opportunity to build and shape product operations from the ground up, driving clarity, efficiency, and impact across the Product Management organization. You will design workflows, implement systems, and leverage tooling to reduce operational overhead, streamline processes, and ensure alignment between Product, Engineering, and cross-functional teams. Your work will help translate strategic priorities into actionable initiatives while providing visibility into progress, dependencies, and outcomes. This position thrives on problem-solving, process design, and creating repeatable structures that enable teams to execute at scale. Ideal candidates enjoy combining data-driven insights, automation, and collaboration to make high-impact contributions in a fast-paced, innovative environment. - Own and optimize the product management tooling stack, including Linear, GitHub, and Notion, creating automations and integrations to improve efficiency and transparency. - Apply AI and other tools to streamline workflows, reduce repetitive work, and enhance reporting and decision-making processes. - Translate high-level company priorities into structured projects with defined scope, owners, milestones, and success criteria. - Partner with PM and engineering leads to coordinate cross-functional execution, surface conflicts early, and maintain alignment across teams. - Maintain single sources of truth and self-serve dashboards to provide stakeholders with real-time visibility into project progress and outcomes. - Develop repeatable processes for initiative intake, decomposition, and launch readiness across new products, major updates, and feature deprecations. - Support coordination with Legal, Sales Enablement, Marketing, and Support to ensure smooth pre-launch and post-launch operations. Qualifications - 3–5 years of experience in product operations, technical program management, or a related operational role, preferably at a SaaS company; startup experience is a plus. - Demonstrated ability to convert strategic priorities into actionable projects and structured workflows across teams. - Hands-on proficiency with Linear, GitHub, and Notion, including building automations or integrations via no-code tools, webhooks, or scripting. - Strong analytical skills, with experience defining metrics, tracking progress, and communicating results clearly to technical and non-technical audiences. - Exceptional written and verbal communication skills, producing documentation and updates that are clear, concise, and actionable. - Highly organized with attention to detail, able to manage multiple workstreams simultaneously. - Collaborative mindset, energized by enabling others’ effectiveness and fostering a culture of operational excellence. Benefits - Competitive US-based salary: $128,500 – $183,000 USD (premium markets: $140,000 – $203,000 USD). - Flexible remote work environment across the United States. - Equity ownership through company stock options. - Employer contributions toward healthcare. - Flexible paid time off and generous holiday entitlement. - $500 home office setup for remote employees. - Opportunities to attend global company gatherings and offsites. - Career growth in a fast-growing, innovative environment where you help shape company culture and operations. Company Description

Director of Product Operations The Director of Product Operations is a highly visible leadership role responsible for enabling efficient and predictable product delivery and driving strong cross-functional collaboration. You will lead the Product Operations team to ensure products are successfully brought to market and serve as a key connector across strategy, execution, and launch. This role blends systems thinking, people leadership, and hands-on operational excellence to help the Product organization operate with clarity, focus, and speed. About the Team The Product Operations team at Rapid7 partners closely with Product Management, Engineering, Design, and Go-To-Customer teams to ensure we can plan, build, and launch products that customers love-at scale. The team is responsible for driving operational excellence and improving visibility, decision-making, and execution across multiple product lines. By translating product strategy into operational reality, the team ensures priorities, investments, and capacity are aligned to business and customer outcomes. About the Role As the Director of Product Operations, you will lead a team of Product Operations leaders, fostering a culture of ownership and continuous improvement. You will own and evolve agile planning and execution across the Product organization, including quarterly planning and roadmap alignment. Your role is critical in ensuring that launches are well-coordinated, customer-informed, and outcome-driven. In this role, you will: - Impact Together: Lead go-to-customer collaboration by partnering with Product, Engineering, UX, Marketing, Sales, Customer Success, and Support. - Evolve Strategy: Own and evolve agile planning and execution across the Product organization, including quarterly planning and delivery health. - Champion Delivery Excellence: Drive product launch excellence, establishing clear launch frameworks and readiness criteria from early development through post-launch. - Innovate and Optimize Systems: Enable scalable product operations systems and processes that improve visibility and execution across multiple product lines. - Drive Momentum and Decisive Action: Translate product strategy into operational reality, ensuring priorities and capacity are aligned to business outcomes. - Provide Executive Insights: Deliver clear executive-level insights through metrics, dashboards, and narratives that surface risks and progress with absolute clarity - Manage Product Tooling: Optimize tools like Jira and Confluence to support planning and launch workflows, ensuring teams are set up for success as the organization scales. - Drive Organizational Strategy: Partner with Product leadership on resourcing and budgeting to ensure teams are set up for success as the organization scales. - Lead and Grow Leaders: Mentor and develop a team of Product Operations leaders, fostering a culture of ownership and excellence The skills you'll bring include: - Deep Domain Expertise: 8+ years of relevant experience in Product Operations, Program Management, or Product Management, preferably in high-growth B2B SaaS environments. - Proven Leadership: 4+ years leading and developing managers or senior individual contributors with a track record of driving success through change and ambiguity. - Agile Mastery: Deep experience supporting agile planning, execution, and delivery health in a multi-team product environment. - Growth Mindset: A "Never Done" mindset-characterized by insatiable curiosity, a commitment to driving progress over perfection, and the resilience to navigate shifting priorities. - Data-Driven Discipline: A disciplined, rigorous approach to utilizing metrics for evaluating performance, outcomes, and progress, with a focus on learning fast from missteps. - Systems Thinking: A systems-oriented approach to planning, execution, tooling, and cross-functional product launches. - Executive Communication: Superior communication skills to translate complex operational roadmaps into compelling, transparent narratives for any audience, from technical teams to executive leadership. - Customer-First Mindset: The ability to lead with clarity, trust, and deep empathy for customer outcomes through organizational complexity. We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today. #LI-CG4 About Rapid7 At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,000+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us. Rapid7, Inc. is committed to fair and equitable compensation practices. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. We evaluate compensation decisions on a case-by-case basis, and it is not typical for an individual to be hired at the very top of the salary range. The salary range for this role in the US is: $195,500.00 - 264,500.00 USD Annual Salary ranges may vary based on geographical location. This range does not include variable/incentive compensation, equity and benefits (where applicable/eligible). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.