Role Description Samsung SDS America is seeking a dedicated Presales Solutions Consultant to join our Enterprise Mobility Services Business Group. The Presales Solution Consultant – EMS/EMM is a strategic, customer-facing leader responsible for designing, validating, and operationalizing enterprise-scale mobility lifecycle solutions that are commercially viable, technically sound, and execution-ready. This role serves as a trusted advisor to customers, assessing current-state mobility and device management processes, aligning them to industry best practices, and translating optimized workflows into our EMS solution. The Presales Solution Consultant partners closely with Sales, Product, Finance, and Delivery teams to accelerate revenue growth, improve deal quality, and ensure consistent, high-quality transitions from presales to implementation. Responsibilities - Key Objectives - Accelerate revenue through advanced solution leadership. - Validate opportunity fit, customer alignment, and business value. - Ensure early and ongoing alignment across customer processes, EMS capabilities, and delivery execution. - Build executive confidence through high‑level discovery and solution validation. - Standardize solutioning methods, governance, and best practices. - Serve as senior technical and process authority for EMS. - Opportunity Qualification & Strategic Validation - Partner with sales to qualify deals, confirm strategic fit, and gauge technical, operational, and commercial feasibility. - Engage executive sponsors, shape pursuit strategy, and influence investment decisions. - Discovery, Process Consulting & Solution Architecture - Run executive and operational discovery workshops; map “as‑is” workflows and benchmark against EMS best practices. - Identify gaps, propose redesigns, and craft “to‑be” process models that translate into EMS orchestration and automation. - Validate scalability, governance, and implementation plans; coordinate customization scope with delivery when needed. - Proof of Concept / Proof of Value Leadership - Define POC/POV strategy to maximize win likelihood. - Lead technical pilots that demonstrate measurable financial and operational impact, involving product and delivery leads. - Perform minor product configuration to showcase capabilities and embed successful validation patterns. - Proposal Leadership & Commercial Alignment - Own end‑to‑end proposal creation with sales, aligning pricing, cost, and margin targets with finance. - Deliver executive‑ready artifacts: solutioning reports, business value assessments, and architecture summaries. - Guide deal positioning and support negotiations. - Sales Enablement & Practice Leadership - Act as senior technical authority for EMS sales engagements. - Build and maintain standardized templates, frameworks, and governance best practices. - Support demo and POV environment design for each product release. - Presales-to-Delivery Governance - Manage structured hand‑over to delivery teams, ensuring solution integrity. - Assist with delivery escalations, optimize hand‑off processes, and drive continuous improvement across the presales‑delivery interface. - Performance & Success Measures - Higher enterprise deal conversion rates and larger average deal sizes. - Strong implementation readiness at contract signing, reducing post‑sale rework. - Elevated customer satisfaction and executive advocacy. - Improved solution maturity and reuse of standardized assets such as workflow templates. Qualifications - Bachelor’s degree in Information Technology, Engineering, Business, or related discipline (or equivalent experience). - 10+ years of experience in solution architecture, enterprise consulting, or presales leadership roles. - High degree of proficiency in delivering customer-facing presentations and demonstrations, with the ability to build strong rapport and credibility with stakeholders. - Proven ability to assess, redesign, and operationalize business processes. - Strong background in enterprise workflow, orchestration, or service management platforms. - Experience in enterprise mobility, MMS, SaaS, or IT Asset Management environments. - Experience in supporting both direct and indirect channels. - Proven track record of influencing large, strategic deals. - Must be eligible to work in the US for any employer without restrictions and be based in the continental US for this remote position. Preferred Requirements - Consulting or professional services leadership background. - Experience supporting Fortune 1000, public sector, or regulated industries. - Exposure to value engineering, ROI modeling, and business case development. - Experience mentoring technical, sales, or consulting teams. Benefits - Top-notch medical, dental, vision and prescription coverage. - Wellness program. - Parental leave. - 401K match and savings plan. - Flexible spending accounts. - Life insurance. - Paid Holidays. - Paid Time off. - Additional benefits. Company Description Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisions.

• Engage on the most complex, highest-stakes new logo pursuits — Fortune 500 and large strategic accounts where deal complexity, multi-stakeholder buying committees, and enterprise risk posture require a dedicated solutions expert alongside the AE • Lead discovery at depth — building validated process maps across distributed operations, multiple business units, and complex technology stacks where no two deployments will look the same • Build board-ready business cases and ROI models that connect platform outcomes to the metrics that matter to enterprise finance and ops leadership, using the client's own data, assumptions, and sensitivity ranges • Design and deliver executive narrative decks and solution blueprints that earn credibility with sophisticated buyers — legal, compliance, IT, operations, and C-suite — across a long, scrutinized sales cycle • Support MEDDPICC progression with proof artifacts: documented decision criteria in the customer's own words, validated champion relationships, and mapped paper processes • Embed as a strategic partner to Client Success Managers, working directly with current clients to deepen adoption, uncover expansion opportunities, and drive measurable outcomes across the Snapdocs platform • Lead workflow discovery with current clients — building validated process maps that capture roles, systems, handoffs, cycle times, exception types, and pain points — to understand what's working, what isn't, and where we can deliver more value • Translate client operational data and QBR findings into business cases & expansion proposals that connect products to business objectives the client has already validated, making the next step feel obvious rather than sold • Partner with CSMs on expansion motions across eNote, eVault, Funding QC, Post-Close QC, and CD Balancing — building crisp narratives that articulate the path from current adoption to broader deployment • Stay close to Value Realization tracking so you understand what was promised, what was delivered, and where the gap is — and use that as your foundation for every client conversation • Develop deep fluency in each client's business: their org structure, their exec priorities, their competitive pressures, and their internal workflows — so Snapdocs remains a trusted operational partner & advisor, not a vendor

• Drive technical strategy on Honeycomb's largest, most complex deals, partnering with Strategic AEs and Sales Leadership across the region. • Lead discovery, solution design, and executive conversations that connect Honeycomb's platform to real engineering and business priorities. • Own the technical win. Shape the success criteria, guide the POCs, run competitive bake-offs, and build stakeholder conviction from first call to close. • Advise engineering leaders and executives at global enterprises on AI-era observability, modern operations, and how great teams build and run software. • Turn complex customer environments into clear architectures and solution narratives that land with both developers and decision-makers. • Leverage AI tools and get efficient and creative while maintaining accuracy and reliability. Human-in-the-loop is a real thing! • Get hands-on when it matters. Instrument apps, unblock technical issues, and help customers prove outcomes in real environments. • Build things that scale: technical content, reusable demos, repeatable architectures, and bring thought leadership that makes the whole team better. • Deliver demos, workshops, and presentations that move people, not just inform them. • Work across Sales, Product, Marketing, Field Engineering, and DevRel to sharpen the go-to-market motion and improve how we show up for customers. • Bring field signals back into the company. Help shape the product direction and demo strategy. • Mentor peers and model the judgment and autonomy this role demands. Illustrate a clear path to broader leadership.

• Lead discovery conversations with prospects and current clients to understand business processes, pain points, requirements, and growth goals • Translate business and functional requirements into scalable, maintainable Acumatica solution recommendations • Design high-level system configurations, workflows, reporting approaches, security structures, and integration strategies • Identify key risks, assumptions, dependencies, and gaps early in the sales cycle • Ensure recommended solutions are realistic, supportable, and aligned with implementation best practices • Support new and existing client opportunities through consultative solutioning and technical guidance • Partner closely with the sales team on qualified opportunities throughout the pre-sales cycle • Conduct or support tailored Acumatica product demonstrations based on client-specific scenarios and requirements • Assist with technical scoping, proposal development, and early solution estimates • Help position Acumatica and related offerings accurately and effectively for prospects and current clients • Support account growth by identifying additional opportunities for services, enhancements, and ISV solutions • Collaborate with sales, consulting, and technology teams to align solution direction with business needs and delivery capabilities • Act as a trusted advisor to clients by providing guidance on Acumatica capabilities, fit, and adoption strategy • Build strong relationships with business and technical stakeholders through thoughtful communication and credible recommendations • Support smooth handoff from pre-sales into implementation by documenting requirements, assumptions, and recommended approach • Mentor and support consultants, developers, and project team members as needed • Review work plans for technical staff to help ensure projects are completed on time and on budget • Establish and reinforce standards for solution design, data migration planning, and quality assurance • Serve as an escalation point for complex client technical issues where architectural guidance is needed • Own the evaluation and selection process for ISV solutions that integrate with Acumatica and other supported ERP platforms • Manage relationships with ISV vendors to ensure product quality, compatibility, and support alignment • Work with leadership and internal stakeholders to assess new ISV capabilities and determine strategic fit • Help ensure internal team readiness, training, and adoption for approved ISV tools and technologies • Identify and understand technical trends in ERP, SaaS, AI, infrastructure, and related technologies that may benefit clients or internal operations • Support solution architecture needs for both new and existing clients in a timely manner • Contribute to internal process improvements across development, support, and client success workflows • Participate in strategic initiatives tied to business growth, innovation, and operational improvement • Provide architectural support for post-implementation optimization, issue resolution, and performance improvement as needed • Deliver or support documentation, training, and knowledge transfer for internal teams and clients • Help strengthen reusable assets, best practices, and intellectual property across the organization