Samsung SDS America

Role Description Samsung SDS America is looking for Senior Presales Solution Consultant for driving Zero Touch Mobility (ZTM) product to the US market. This role is a strategic, customer-facing lead responsible for designing, validating, and operationalizing enterprise-scale mobility lifecycle solutions that are commercially viable, technically sound, and execution-ready. This role serves as a trusted advisor to customers, assessing current-state mobility and device management processes, aligning them to industry best practices, and translating optimized workflows into our Zero Touch Mobility for ServiceNow solution. The Presales Solution Consultant partners closely with Sales, Product, Finance, and Delivery teams to accelerate revenue growth, improve deal quality, and ensure consistent, high-quality transitions from presales to implementation. This is a 100% remote US-based role. Key Objectives - Drive revenue acceleration through advanced solution leadership. - Assess alignment between customer needs and solution value and validate business opportunities. - Ensure early and sustained alignment between customer processes, ZTM capabilities, and delivery execution. - Elevate customer confidence through executive-level discovery and solution validation. - Establish standardized solutioning methodologies and governance. - Act as a senior technical and process authority within the ZTM organization. Core Responsibilities - Opportunity Qualification & Strategic Validation - Lead opportunity qualification in partnership with Sales leadership. - Validate strategic alignment, business drivers, and enterprise readiness. - Identify and engage executive sponsors and decision-makers. - Assess technical, operational, and commercial feasibility. - Influence pursuit strategy and investment decisions. - Discovery, Process Consulting & Solution Architecture - Lead executive-level and operational discovery workshops. - Document and analyze current-state (“as-is”) workflows and ecosystems. - Evaluate customer processes against ZTM and industry best practices. - Identify inefficiencies, governance gaps, and compliance risks. - Advise customers on process redesign and transformation. - Define optimized future-state (“to-be”) process models. - Translate approved processes into ZTM orchestration and automation workflows. - Validate end-to-end feasibility, scalability, and governance. - Develop enterprise implementation and rollout strategies. - Assess if solution fits customers problem and articulate if the opportunity is viable. - If opportunity requires customization, work with the delivery team to assess the scope and cost. - Proof of Concept / Proof of Value Leadership - Determine strategic use of POCs/POVs to maximize win probability. - Lead complex validation programs and technical pilots. - Ensure demonstration of measurable financial and operational impact. - Engage product and delivery leadership in validation activities. - Institutionalize successful validation approaches. - Perform minor configuration of the product to showcase capabilities to customers. - Proposal Leadership & Commercial Alignment - Own end-to-end solution proposal development in association with Sales personnel. - Align pricing, cost models, and margin targets with Finance. - Define delivery scope, governance, and resourcing models. - Produce executive-ready solution documentation, including: - Solutioning Reports - Business Value Assessments - Architecture Summaries - Guide deal positioning and negotiation support. - Sales Enablement & Practice Leadership - Serve as a senior technical authority for ZTM sales engagements. - Establish standardized templates and frameworks. - Contribute to solution governance and best-practice development. - Support design and validation of the demo and POV environment for each product release. - Presales-to-Delivery Governance - Lead structured handover and transition governance. - Ensure integrity between proposed and delivered solutions. - Support delivery escalation and optimization efforts. - Drive continuous improvement across presales and delivery interfaces. Qualifications - Bachelor’s degree in Information Technology, Engineering, Business, or related discipline (or equivalent experience). - 10+ years of experience in solution architecture, enterprise consulting, or presales leadership roles. - High degree of proficiency in delivering customer-facing presentations and demonstrations, with the ability to build strong rapport and credibility with stakeholders. - Proven ability to assess, redesign, and operationalize business processes. - Strong background in enterprise workflow, orchestration, or service management platforms. - Experience in enterprise mobility, MMS, SaaS, or IT Asset Management environments. - Track record of influencing large, strategic deals. - Must be eligible to work in the US for any employer without restrictions. - Must be based in continental US. Preferred Qualifications - Experience with the ServiceNow platform. - Consulting or professional services leadership background. - Experience supporting Fortune 1000, public sector, or regulated industries. - Exposure to value engineering, ROI modeling, and business case development. - Experience mentoring technical, sales, or consulting teams. Benefits - Top-notch medical, dental, vision and prescription coverage. - Wellness program. - Parental leave. - 401K match and savings plan. - Flexible spending accounts. - Life insurance. - Paid Holidays. - Paid Time off. - Additional benefits. Company Description Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business.

Role Description Samsung SDS America is seeking a dedicated Presales Solutions Consultant to join our Enterprise Mobility Services Business Group. The Presales Solution Consultant – EMS/EMM is a strategic, customer-facing leader responsible for designing, validating, and operationalizing enterprise-scale mobility lifecycle solutions that are commercially viable, technically sound, and execution-ready. This role serves as a trusted advisor to customers, assessing current-state mobility and device management processes, aligning them to industry best practices, and translating optimized workflows into our EMS solution. The Presales Solution Consultant partners closely with Sales, Product, Finance, and Delivery teams to accelerate revenue growth, improve deal quality, and ensure consistent, high-quality transitions from presales to implementation. Responsibilities - Key Objectives - Accelerate revenue through advanced solution leadership. - Validate opportunity fit, customer alignment, and business value. - Ensure early and ongoing alignment across customer processes, EMS capabilities, and delivery execution. - Build executive confidence through high‑level discovery and solution validation. - Standardize solutioning methods, governance, and best practices. - Serve as senior technical and process authority for EMS. - Opportunity Qualification & Strategic Validation - Partner with sales to qualify deals, confirm strategic fit, and gauge technical, operational, and commercial feasibility. - Engage executive sponsors, shape pursuit strategy, and influence investment decisions. - Discovery, Process Consulting & Solution Architecture - Run executive and operational discovery workshops; map “as‑is” workflows and benchmark against EMS best practices. - Identify gaps, propose redesigns, and craft “to‑be” process models that translate into EMS orchestration and automation. - Validate scalability, governance, and implementation plans; coordinate customization scope with delivery when needed. - Proof of Concept / Proof of Value Leadership - Define POC/POV strategy to maximize win likelihood. - Lead technical pilots that demonstrate measurable financial and operational impact, involving product and delivery leads. - Perform minor product configuration to showcase capabilities and embed successful validation patterns. - Proposal Leadership & Commercial Alignment - Own end‑to‑end proposal creation with sales, aligning pricing, cost, and margin targets with finance. - Deliver executive‑ready artifacts: solutioning reports, business value assessments, and architecture summaries. - Guide deal positioning and support negotiations. - Sales Enablement & Practice Leadership - Act as senior technical authority for EMS sales engagements. - Build and maintain standardized templates, frameworks, and governance best practices. - Support demo and POV environment design for each product release. - Presales-to-Delivery Governance - Manage structured hand‑over to delivery teams, ensuring solution integrity. - Assist with delivery escalations, optimize hand‑off processes, and drive continuous improvement across the presales‑delivery interface. - Performance & Success Measures - Higher enterprise deal conversion rates and larger average deal sizes. - Strong implementation readiness at contract signing, reducing post‑sale rework. - Elevated customer satisfaction and executive advocacy. - Improved solution maturity and reuse of standardized assets such as workflow templates. Qualifications - Bachelor’s degree in Information Technology, Engineering, Business, or related discipline (or equivalent experience). - 10+ years of experience in solution architecture, enterprise consulting, or presales leadership roles. - High degree of proficiency in delivering customer-facing presentations and demonstrations, with the ability to build strong rapport and credibility with stakeholders. - Proven ability to assess, redesign, and operationalize business processes. - Strong background in enterprise workflow, orchestration, or service management platforms. - Experience in enterprise mobility, MMS, SaaS, or IT Asset Management environments. - Experience in supporting both direct and indirect channels. - Proven track record of influencing large, strategic deals. - Must be eligible to work in the US for any employer without restrictions and be based in the continental US for this remote position. Preferred Requirements - Consulting or professional services leadership background. - Experience supporting Fortune 1000, public sector, or regulated industries. - Exposure to value engineering, ROI modeling, and business case development. - Experience mentoring technical, sales, or consulting teams. Benefits - Top-notch medical, dental, vision and prescription coverage. - Wellness program. - Parental leave. - 401K match and savings plan. - Flexible spending accounts. - Life insurance. - Paid Holidays. - Paid Time off. - Additional benefits. Company Description Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisions.

Role Description Samsung SDS America is seeking a dedicated Presales Solutions Consultant to join our Enterprise Mobility Services Business Group. The Presales Solution Consultant – EMS/EMM is a strategic, customer-facing leader responsible for designing, validating, and operationalizing enterprise-scale mobility lifecycle solutions that are commercially viable, technically sound, and execution-ready. This role serves as a trusted advisor to customers, assessing current-state mobility and device management processes, aligning them to industry best practices, and translating optimized workflows into our EMS solution. The Presales Solution Consultant partners closely with Sales, Product, Finance, and Delivery teams to accelerate revenue growth, improve deal quality, and ensure consistent, high-quality transitions from presales to implementation. Responsibilities - Key Objectives - Accelerate revenue through advanced solution leadership. - Validate opportunity fit, customer alignment, and business value. - Ensure early and ongoing alignment across customer processes, EMS capabilities, and delivery execution. - Build executive confidence through high‑level discovery and solution validation. - Standardize solutioning methods, governance, and best practices. - Serve as senior technical and process authority for EMS. - Opportunity Qualification & Strategic Validation - Partner with sales to qualify deals, confirm strategic fit, and gauge technical, operational, and commercial feasibility. - Engage executive sponsors, shape pursuit strategy, and influence investment decisions. - Discovery, Process Consulting & Solution Architecture - Run executive and operational discovery workshops; map “as‑is” workflows and benchmark against EMS best practices. - Identify gaps, propose redesigns, and craft “to‑be” process models that translate into EMS orchestration and automation. - Validate scalability, governance, and implementation plans; coordinate customization scope with delivery when needed. - Proof of Concept / Proof of Value Leadership - Define POC/POV strategy to maximize win likelihood. - Lead technical pilots that demonstrate measurable financial and operational impact, involving product and delivery leads. - Perform minor product configuration to showcase capabilities and embed successful validation patterns. - Proposal Leadership & Commercial Alignment - Own end‑to‑end proposal creation with sales, aligning pricing, cost, and margin targets with finance. - Deliver executive‑ready artifacts: solutioning reports, business value assessments, and architecture summaries. - Guide deal positioning and support negotiations. - Sales Enablement & Practice Leadership - Act as senior technical authority for EMS sales engagements. - Build and maintain standardized templates, frameworks, and governance best practices. - Support demo and POV environment design for each product release. - Presales-to-Delivery Governance - Manage structured hand‑over to delivery teams, ensuring solution integrity. - Assist with delivery escalations, optimize hand‑off processes, and drive continuous improvement across the presales‑delivery interface. - Performance & Success Measures - Higher enterprise deal conversion rates and larger average deal sizes. - Strong implementation readiness at contract signing, reducing post‑sale rework. - Elevated customer satisfaction and executive advocacy. - Improved solution maturity and reuse of standardized assets such as workflow templates. Qualifications - Bachelor’s degree in Information Technology, Engineering, Business, or related discipline (or equivalent experience). - 10+ years of experience in solution architecture, enterprise consulting, or presales leadership roles. - High degree of proficiency in delivering customer-facing presentations and demonstrations, with the ability to build strong rapport and credibility with stakeholders. - Proven ability to assess, redesign, and operationalize business processes. - Strong background in enterprise workflow, orchestration, or service management platforms. - Experience in enterprise mobility, MMS, SaaS, or IT Asset Management environments. - Experience in supporting both direct and indirect channels. - Proven track record of influencing large, strategic deals. - Must be eligible to work in the US for any employer without restrictions and be based in the continental US for this remote position. Preferred Requirements - Consulting or professional services leadership background. - Experience supporting Fortune 1000, public sector, or regulated industries. - Exposure to value engineering, ROI modeling, and business case development. - Experience mentoring technical, sales, or consulting teams. Benefits - Top-notch medical, dental, vision and prescription coverage. - Wellness program. - Parental leave. - 401K match and savings plan. - Flexible spending accounts. - Life insurance. - Paid Holidays. - Paid Time off. - Additional benefits. Company Description Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisions.