• Drive technical strategy on Honeycomb's largest, most complex deals, partnering with Strategic AEs and Sales Leadership across the region. • Lead discovery, solution design, and executive conversations that connect Honeycomb's platform to real engineering and business priorities. • Own the technical win. Shape the success criteria, guide the POCs, run competitive bake-offs, and build stakeholder conviction from first call to close. • Advise engineering leaders and executives at global enterprises on AI-era observability, modern operations, and how great teams build and run software. • Turn complex customer environments into clear architectures and solution narratives that land with both developers and decision-makers. • Leverage AI tools and get efficient and creative while maintaining accuracy and reliability. Human-in-the-loop is a real thing! • Get hands-on when it matters. Instrument apps, unblock technical issues, and help customers prove outcomes in real environments. • Build things that scale: technical content, reusable demos, repeatable architectures, and bring thought leadership that makes the whole team better. • Deliver demos, workshops, and presentations that move people, not just inform them. • Work across Sales, Product, Marketing, Field Engineering, and DevRel to sharpen the go-to-market motion and improve how we show up for customers. • Bring field signals back into the company. Help shape the product direction and demo strategy. • Mentor peers and model the judgment and autonomy this role demands. Illustrate a clear path to broader leadership.

• Lead discovery conversations with prospects and current clients to understand business processes, pain points, requirements, and growth goals • Translate business and functional requirements into scalable, maintainable Acumatica solution recommendations • Design high-level system configurations, workflows, reporting approaches, security structures, and integration strategies • Identify key risks, assumptions, dependencies, and gaps early in the sales cycle • Ensure recommended solutions are realistic, supportable, and aligned with implementation best practices • Support new and existing client opportunities through consultative solutioning and technical guidance • Partner closely with the sales team on qualified opportunities throughout the pre-sales cycle • Conduct or support tailored Acumatica product demonstrations based on client-specific scenarios and requirements • Assist with technical scoping, proposal development, and early solution estimates • Help position Acumatica and related offerings accurately and effectively for prospects and current clients • Support account growth by identifying additional opportunities for services, enhancements, and ISV solutions • Collaborate with sales, consulting, and technology teams to align solution direction with business needs and delivery capabilities • Act as a trusted advisor to clients by providing guidance on Acumatica capabilities, fit, and adoption strategy • Build strong relationships with business and technical stakeholders through thoughtful communication and credible recommendations • Support smooth handoff from pre-sales into implementation by documenting requirements, assumptions, and recommended approach • Mentor and support consultants, developers, and project team members as needed • Review work plans for technical staff to help ensure projects are completed on time and on budget • Establish and reinforce standards for solution design, data migration planning, and quality assurance • Serve as an escalation point for complex client technical issues where architectural guidance is needed • Own the evaluation and selection process for ISV solutions that integrate with Acumatica and other supported ERP platforms • Manage relationships with ISV vendors to ensure product quality, compatibility, and support alignment • Work with leadership and internal stakeholders to assess new ISV capabilities and determine strategic fit • Help ensure internal team readiness, training, and adoption for approved ISV tools and technologies • Identify and understand technical trends in ERP, SaaS, AI, infrastructure, and related technologies that may benefit clients or internal operations • Support solution architecture needs for both new and existing clients in a timely manner • Contribute to internal process improvements across development, support, and client success workflows • Participate in strategic initiatives tied to business growth, innovation, and operational improvement • Provide architectural support for post-implementation optimization, issue resolution, and performance improvement as needed • Deliver or support documentation, training, and knowledge transfer for internal teams and clients • Help strengthen reusable assets, best practices, and intellectual property across the organization

Customer Solutions Engineer (C#, Angular, Automation, AI) Job Overview We are seeking a Customer Solutions Engineer who combines strong consulting and customer engagement skills with hands-on software engineering expertise. This role is primarily customer-facing after the sale, embedding with customers during onboarding, activation, and adoption to implement solutions, integrate systems, validate workflows, and ensure successful realization of business value. This role also involves meaningful interlocks with Product, Engineering, Sales, and Customer Success teams to influence solution delivery approaches and contribute feedback that shapes the future product roadmap. You will help drive activations, tailor solutions to customer needs, and contribute to long-term customer satisfaction and platform adoption. A Day in the Life - Lead discussions with customer stakeholders to understand business goals, workflows, and success criteria - Conduct discovery and requirement refinement focused on implementation and value realization - Set up and configure APIs to securely connect Adlib Transform with enterprise systems and content stores - Execute development sprints to build or extend n8n workflows for automation, processing, and orchestration - Develop and test C# and Angular components to support customer-specific workflows and integrations - Design and implement LLM-powered RAG systems, including data preparation, retrieval logic, and validation - Work directly with customer teams to validate solutions, train users, and transition to operational use - Collaborate with Product and Engineering to validate assumptions and share field-driven insights - Document configurations, architectural decisions, and lessons learned for reuse and scale Key Responsibilities Post-Sale Solution Delivery & Activation - Drive customer activations using Adlib Trust Kits, PrecisionPaths, and automation templates - Partner with customers to understand business processes and translate them into technical solutions - Configure, customize, and integrate solutions using APIs, automation tooling, and workflow patterns - Build, operate, and optimize n8n workflows and related automation logic - Implement and support LLM-enabled workflows, RAG pipelines, and agent-assisted systems - Facilitate workshops, deep-dives, walkthroughs, and knowledge transfer activities - Ensure production readiness, validation of outcomes, and operational stability - Produce and maintain high-quality customer documentation and handoff materials - Manage delivery tasks, dependencies, and timelines with clear ownership Full-Stack Engineering & Technical Execution - Design, develop, and maintain C# and Angular software aligned with customer needs - Troubleshoot complex issues across front-end, backend services, automation, AI pipelines, and integrations - Contribute reusable components, patterns, and deployment modules to enhance scalability Cross-Functional Collaboration & Feedback - Work with Support, Customer Experience, Product, and Engineering to resolve issues and improve outcomes - Capture customer needs and feedback to influence product improvements and prioritization - Support internal teams with technical context, deployment insights, and best practices - Facilitate knowledge transfer across teams to improve delivery models and surface patterns Business Metrics and Outcomes This role is accountable for delivering meaningful customer and business impact, including: - Customer Time-to-Value: Speed from implementation kickoff to first realized outcomes - Implementation Success: Delivery of engagements on time, within scope, and aligned to expectations - Adoption & Satisfaction: Operational adoption of delivered solutions and positive customer feedback - Deployment Quality: Stability, correctness, and maintainability of delivered solutions - Delivery Reliability: Consistency in meeting timelines and milestones - Reusable Assets: Contribution of documented patterns and components that scale Required Skills and Qualifications Technical Skills - 3 to 7 years of professional software development experience - Strong working knowledge of C#, .NET, Angular, and SQL - Experience with REST APIs, enterprise system integration, and workflow automation - Practical understanding of LLMs, RAG architectures, and AI agentic concepts applied in real systems Customer-Focused Skills - Prior customer-facing consulting or implementation experience in a technology company - Experience in roles such as Implementation Engineer, Technical Consultant, Customer Success Engineer, or Solutions Engineer focused on post-sale delivery - Ability to uncover business challenges, articulate options, and translate them into implementation plans - Strong communication with technical and business audiences - Ability to manage delivery workstreams, dependencies, and stakeholder expectations Desirable Experience - Experience designing, building, or architecting n8n workflows or similar automation platforms (e.g., Workato, Camunda, Airflow) - Hands-on implementation of LLM-based workflows, RAG pipelines, or agent-assisted systems - Familiarity with enterprise content management systems and document-centric workflows Education - Bachelor’s degree in Computer Science, Software Engineering, or related field, or equivalent practical experience - Prior customer-facing consulting or implementation experience strongly preferred Location Oakland, California (Remote) Employment Type Full-Time

• Achieve a defined annual sales target that enables RES to achieve its strategic growth plan • Prospect and develop a sales pipeline of 4x to goal and drive growth in the core business and emerging strategic solutions • Lead multi-disciplinary teams in the RES sales process to market its solutions to a list of target clients • Position RES as a strategic advisor that monitors relevant client issues and engages with innovative solutions • Attend and speak at conferences and trade groups, and identify other external leadership roles to elevate brand awareness for RES and drive lead generation • Monitor and share feedback about changes in customer behavior and preferences so RES can actively refine its offering