Expert Product Advisor - Payer Encounters Submission Job Summary Partners closely with highly complex and strategic payer/health plan customers to serve as a strategic subject matter expert (SME) for Encounters Submissions, driving product value realization, strengthening client partnerships, and advancing alignment with clients’ strategic goals. Works collaboratively with Client Success, Strategic Account Management, Product, Development and other cross-functional teams to identify opportunities to maximize product adoption, client satisfaction, and value delivery. Plays a key role in translating client needs—particularly around encounter submissions workflows, claims integration, risk adjustment, and CMS regulatory requirements—into actionable product insights. Supports retention and growth efforts by ensuring Veradigm solutions deliver measurable business outcomes across our client base. What You Will Contribute • Leads projects involving Strategic Account Managers, Client Success Managers, and product teams to drive product adoption, client satisfaction, and value delivery. • Serves as a trusted advisor and product SME to strategic clients, connecting solution capabilities—including encounters submission workflows—with client objectives, performance goals, and quality outcomes. • Analyzes client feedback, market trends, and product performance data to identify patterns, gaps, and opportunities for innovation or optimization. • Leads initiatives with Product Management and Development to guide product roadmap, usability improvements, and future enhancements based on real-world client needs. • Supports strategic client discussions, executive business reviews, and renewal planning by providing product expertise and thought leadership. • Tracks product utilization and performance metrics to proactively identify risks to adoption or satisfaction, leading internal teams to develop resolution and improvement plans. • Participates in release planning and reviews to ensure client impact and communication strategies are well understood and managed. • Develops and maintains clear, value-driven documentation and best practices to help internal teams articulate and deliver consistent messaging on solution capabilities and impact. • Acts as a liaison between client-facing teams and product stakeholders, ensuring client perspectives—especially those tied to encounter submissions—are incorporated into strategic planning and operational decisions. • Stays current on industry, regulatory, and technology trends impacting clients, including CMS guidelines and evolving encounter reporting requirements. The Ideal Candidate Will Have • Bachelor’s Degree or equivalent Technical/Business experience • 5-7 years' experience with encounter submissions and claims data required •Solid understanding of risk adjustment, and CMS regulatory guidelines • Deep understanding of payer solutions, client workflows, and healthcare market dynamics • Proven ability to translate technical product knowledge into strategic business value • Strong collaboration and communication skills with the ability to influence across functions • Experience engaging directly with enterprise clients and executive stakeholders • Strategic mindset with a focus on outcomes, retention, and continuous improvement Travel - Up to 10% travel may be required Compensation Range: $92,972-$129,231 Compensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates’ unique contributions and support their professional growth. Enhancing Lives and Building Careers Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more? Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings. We strongly advocate that our associates receive all CDC recommended vaccinations in prevention of COVID-19. Visa Sponsorship is not offered for this position. At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings. Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce. From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans This is an official Veradigm Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site. Thank you for reviewing this Veradigm opportunity. Does this look like a great match for your skill set? If so, scroll on down and tell us more about yourself!

• Conduct user research — interviews, usability testing, survey analysis, and support channel review — to understand where and why patients disengage from treatment. • Analyze product usage data and engagement metrics to identify drop-off points, retention patterns, and opportunities for intervention across the patient journey. • Design and run experiments to test engagement hypotheses: define success metrics, monitor results, analyze outcomes, and present actionable recommendations to product leadership. • Design UX flows and interaction patterns that address identified engagement gaps — collaborating with design and clinical teams to ensure solutions are both intuitive and therapeutically effective. • Own configuration and optimization of engagement journeys in Iterable — including push notifications, SMS, in-app messages, email, lifecycle messaging, re-engagement flows, and frequency capping. • Design conversational AI and chatbot flows that support patient engagement, leveraging AI tools to prototype and iterate on conversational experiences. • Author product requirements documents (PRDs) and feature specifications that translate engagement insights into clear, actionable engineering work. • Triage incoming bugs and product issues: verify, assess severity, coordinate with engineering on root cause analysis, and manage resolution through to closure. • Leverage AI tools (e.g., Claude, ChatGPT) to accelerate research synthesis, experiment analysis, spec drafting, and decision support. • Partner with clinical and data teams to ensure engagement changes align with therapeutic design principles, clinical evidence standards, and regulatory requirements.

Role Description - Assurer le pilotage et la coordination SI sur les paiements. - Piloter la réalisation d’outils digitaux. - Maximiser la valeur du produit résultant du travail de l’équipe de développement et avec l’éditeur. - Assurer la responsabilité de la roadmap et du backlog de son produit. - Assurer la responsabilité du marketing produit et la bonne prise en compte des bénéfices attendues des parties prenantes au produit (business et utilisateur). - Favoriser l’embarquement de l’équipe notamment via la communication autour de la vision du produit. Activités : - Maximiser la valeur du produit de façon itérative. - Définir une vision marketing du produit (échelle de temps court/moyen terme). - Identifier les utilisateurs du produit, leurs attentes et les bénéfices que le produit leur apportera en s’appuyant sur des indicateurs concrets. - Identifier et prioriser les réponses (aux US) qui apportent le plus de valeur aux utilisateurs. - Incarner, partager cette vision auprès de l’équipe et de l’organisation de différentes manières. - Mesurer la valeur du produit délivré dans un souci d’amélioration continue. - Gérer le Backlog produit : - Ordonnancer le contenu du Backlog produit. - Maintenir à jour le Backlog produit et chercher en permanence à maximiser sa valeur. - S’assurer que le Backlog produit est visible, transparent et compréhensible pour tous et qu’il montre ce sur quoi l’équipe produit travaillera prochainement. - Contribuer à la rédaction des items du backlog produit (user story, améliorations, correctifs, exigences règlementaires). - Mettre en place les actions pour embarquer l'équipe, porter le sens et favoriser l’adhésion. - Récolter le feedback auprès des utilisateurs du produit. - S’assurer de l’utilité et de l’utilisabilité de son produit. - Organiser et cultiver le dialogue entre les parties prenantes (utilisateurs, représentants du client) pour faire vivre et évoluer la trajectoire du produit. - Contribuer lorsque vous êtes concernés à la résolution des obstacles rencontrés par l’équipe. - Participation aux VSR et à la gestion/résolution des incidents. Qualifications - Niveau d’Etude / Diplôme : Bac+4/5 - Niveau d’Expérience : au moins 10 ans d’expérience en SI (éditeurs, SSII, banque) sur le métier bancaire plus particulièrement sur la tenue de compte et les moyens de paiement et de la banque à distance. Expérience dans la gestion de produit SI en intégralité. Requirements - Gestion de produit, planification. - Accompagnement du changement. - Maitrise outils bureautique (Excel, Word, et notamment Powerpoint). - Connaissance de la banque en ligne. - Connaissance des Moyens de paiement (SEPA, international, IP) et la Tenue de compte. - Rédiger & formaliser des documents. - Accepter la complexité en adoptant une approche empirique. - Savoir élaborer une stratégie business en utilisant un ou plusieurs modèles. - Etre capable de comprendre et d’agréger les problématiques clients/usagers. - Accompagner le changement. - Posséder une connaissance de Scrum et/ou de l’Agilité. - Savoir transcrire les problématiques des usagers. - Savoir travailler en mode produit. - Avoir une vision customer centric (centrée client) et savoir marketer son produit. - Sens de l’anticipation. - Capacité à échanger/Négocier. - Capacité à Travailler en mode projet. - Capacité à animer un collectif. - Capacité à résumer des problématiques bancaires complexes pour la Direction. - Rigueur méthodologique. - Dynamique. - Apporteur de solution. - Savoir collaborer avec l’équipe de développement à la rédaction des items du Backlog Produit (User-Story, améliorations, correctifs…). - Veille technologique / Créativité et innovation. - Savoir coopérer avec l’ensemble des parties prenantes. - Être pourvu d’un excellent relationnel. - Avoir du leadership. - Bonne gestion du stress. Conditions de Travail - Localisation : PARIS - QUAI ANATOLE FRANCE - Déplacements à prévoir : OUI - Ponctuel

• Partner to Define the Data Vision: Collaborate deeply with Data Engineering, Tech Leads, Product peers, and CX to co-create the mental model for how data is handled within our platform, from project structure to complex service integrations. • Synthesize Customer & Internal Insights: Act as a bridge between our most sophisticated customers and our internal teams, translating high-level business requirements into usable, scalable data abstractions. • Drive AI-Native Innovation: Work cross-functionally to design AI-native data interactions where natural language serves as a primary control surface for generating data models and troubleshooting workflows. • Champion Governance & Compliance: In partnership with our security and legal teams, ensure data systems are inspectable and governable, specifically catering to the needs of enterprise-grade software in highly regulated environments. • Facilitate Technical Success: Support technical architects and software creators by removing friction in the "planning → building → testing" lifecycle, ensuring our data tools align with real-world developer workflows.