Veradigm

Role Description Owns the customer experience operations function for Veradigm, with a focus on tech-touch accounts. Works with Customer Success teams and leadership to design and execute digital-first engagement strategies that reduce friction and drive measurable outcomes. Builds and maintains the reports and dashboards used to track CSAT, NPS, and churn, turning that data into actionable insights for the team. Manages the formal customer request process end to end, from intake and prioritization through communication of trends to managers and leadership. Job Responsibilities - Creates and manages automated workflows for Gainsight Journey Orchestrator, reporting and dashboards and assists with prioritization of in-app communications. - Collaborates with Go-To-Market (GTM) teams to understand upcoming product releases and their implications for various functions. - Assists with thorough impact assessments to identify changes to documentation, help center content, and internal processes, and proactively communicates critical information to clients. - Assists with internal and client-facing communication of key processes, projects and training to all project stakeholders. - Implements targeted, in-product messaging strategies as prioritized by the Customer Experience Operations team defined processes. - Supports calendar, account, and user lifecycle messaging to drive awareness, product adoption, and engagement. - Collects and analyzes customer feedback; utilizes feedback to identify areas for improvement and drive changes that enhance customer experiences. - Assists in the performance of the customer success team and implements strategies for continuous improvement. - Collects, analyzes, and interprets customer data to provide actionable insights. - Assists in the development of reports and dashboards that help the customer success team monitor key metrics such as customer satisfaction (CSAT), Net Promoter Score (NPS), and CXO KPIs. - Participates in the selection, implementation, and customization of customer success tools and technologies. - Oversees the day-to-day administration of the Customer Experience Operations tech stack with primary focus on Gainsight administration. - Develops expertise in the Customer Relationship Management systems and operational technologies. - Continuously assess the health and engagement of customers by tracking product usage, adoption, and satisfaction. - Maintains quality standards for data, processes, tools and communications. - Assists with managing project plans and dashboards, assisting project managers in maintaining consistency and template efficiency. - Follows and manages the project request process, working with the CXO team to prioritize and create project plans as approved by the CXO team. Qualifications - Bachelor's Degree or equivalent Technical / Business/Certifications experience Required - 2-4 years relevant work experience - 2+ years Experience with Gainsight administration, CRM systems, learning management systems, customer messaging systems, and customer feedback tools, including Gainsight, Skilljar, Salesforce, and Smartsheet is highly preferred. - Preferred Certifications in Gainsight or equivalent work experience Requirements - Compensation Range: $57,728-$80,243 - Compensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget. Benefits - Comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance. - Company paid life insurance and retirement savings. Company Description At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

Role Description The Sr. Quality Assurance Analyst will act as product SME and work collaboratively with development and product teams to ensure a high level of data accuracy related to products delivered to our customers. This is a remote role. - Develop and Maintain a Robust Quality Assurance Program - Solidify and improve the current quality assurance program supporting the data integrity and accuracy of our client deliverables. - Maintain the policies and procedures that govern the quality review and approval of client facing data. - Work collaboratively to share and capture best practices to support continuous improvement of the Quality Innovations program. - Work to automate test processes to create an efficient product from both a web and non-web perspective. - Support Development and Product Teams - Work closely with the development and product teams to ensure the data quality assurance process is in place and adhered to including: - New customer implementations. - Integrated and regression testing of updated code deployments. - Monthly customer production deliverables. - Continuous process improvement. - Develop and maintain acceptance criteria and automation to ensure adequate testing of data content and quality prior to providing customer access to deliverables and dashboards. - Perform quality assurance tests based on test scenarios and acceptance criteria. - Document and report any issues found and work collaboratively with the development and product teams to make necessary corrections. Qualifications - 3+ years of experience providing integrated and regression quality assurance acceptance testing for data integrity and accuracy related to code deployments. - 3+ years of intermediate MS-SQL Server query writing and analysis. - 2 – 4 years of experience with Selenium/similar tools for test automation. - 2 – 3 years of technical experience using .Net, Angular, SQL or similar framework. - Experience utilizing Azure DevOps/similar tools. - Experience utilizing Amazon Web Services (AWS). - Familiarity with healthcare terminology related to: - Medical, pharmacy, eligibility, and lab data. - HEDIS, 5-Star or QRS measure reporting and analysis. - Experience working in an Agile team environment. - Ability to work within a remote team environment. - Soft skills including but not limited to clear communication, collaboration, adaptability, teamwork and active listening. Requirements - BA or BS degree preferred and/or other relevant combination of training and experience and industry experience – healthcare analytics, information systems, hospital administration, quality assurance. Benefits - Comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance. - Company paid life insurance and retirement savings.

Team Leadership & Development - Lead, coach, and develop a team of Client Success Managers, fostering a culture of accountability, collaboration, and continuous improvement. - Set clear performance expectations, conduct regular one-on-ones, and deliver meaningful performance reviews and development plans. - Recruit, onboard, and retain top talent to build a best-in-class client success function. Client Retention & Growth - Own team-level retention, renewal, and expansion metrics across the assigned client portfolio. - Serve as an executive escalation point for complex or at-risk client situations, driving swift and effective resolution. - Partner with Sales to identify upsell and cross-sell opportunities within existing accounts. Client Lifecycle Management - Oversee the full client lifecycle — from onboarding through renewal and expansion — ensuring a seamless and high-quality client journey. - Develop and implement scalable client success playbooks, processes, and best practices that drive consistency across the team. - Monitor client health scores and proactively address risks before they impact retention. Cross-Functional Partnership - Partner with Product, Implementation, and Sales to advocate for client needs and influence roadmap priorities. - Collaborate with Marketing to identify and develop client advocates, references, and case studies. - Represent the voice of the client in internal forums and strategic planning discussions. Reporting & Analytics - Track and report on team performance, client health metrics, and revenue retention to senior leadership on a regular cadence. - Leverage data and client insights to identify trends, drive decisions, and continuously improve the client experience. - Maintain accurate records in CRM and client success platforms (e.g., Salesforce, Gainsight). Qualifications Required - 7+ years of experience in Client Success, Account Management, or a related client-facing role. - 3+ years of people management experience, with a demonstrated ability to lead and develop high-performing teams. - Proven track record of achieving or exceeding retention and client satisfaction targets. - Strong analytical skills with the ability to interpret data, identify trends, and drive informed decisions. - Excellent communication, presentation, and interpersonal skills — comfortable engaging with both frontline teams and executive stakeholders. - Proficiency with CRM and client success tools (e.g., Salesforce, Gainsight, Totango, or similar). Compensation Range: $113,254-$164,785 Compensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates’ unique contributions and support their professional growth. Enhancing Lives and Building Careers Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more? Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings. We strongly advocate that our associates receive all CDC recommended vaccinations in prevention of COVID-19. Visa Sponsorship is not offered for this position. At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings. Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce. From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans This is an official Veradigm Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site. Thank you for reviewing this Veradigm opportunity. Does this look like a great match for your skill set? If so, scroll on down and tell us more about yourself!

Job Description Are you the right fit? Are you passionate about supporting innovation in healthcare? Are you a junior or senior pursuing a bachelor's degree? Support the Veradigm Network by working with Veradigm Connect – our developer program designed to connect innovative solutions to a growing network of providers. Inspired by innovation and driven by open architecture, Veradigm Connect provides an SDK that allows developers to implement the latest technology with the physicians and patients who need them. The goal is to make it seamless and user-friendly as possible to integrate solutions with various supported EHRs and Practice Management systems. This program runs from May 18 - Aug 6 What you will contribute: - Collaborate with third‑party vendors to support the integration of their products with Veradigm solutions, helping equip thousands of healthcare providers and improve outcomes for millions of patients - Manage program inboxes by responding to business and marketing inquiries from current and prospective customers - Contribute to the Veradigm Developer Portal by recommending and documenting UI and workflow enhancements, performing QA testing on new features, and assisting portal users with questions or issues - Maintain program including the Veradigm App Expo by updating existing content and creating new materials that highlight integrations and drive internal and external engagement - Conduct market research to identify high‑potential or emerging healthcare IT solutions and engage with these organizations to join Veradigm Connect - Support and host program webinars while collaborating with team members to enhance educational content that accelerates partner success - Develop quarterly business reviews (QBRs) that showcase partner performance, analyze metrics, and identify trends and opportunities for strategic growth - Assist in shaping social media strategy by increasing content output, audience engagement, and follower growth The ideal candidate will: - Be currently enrolled in a bachelor's degree program in business or health information management, or related discipline - Have a 3.5+ GPA (preferred) - Be proficient in Microsoft Office Suite (e.g., Excel, Word, PowerPoint, Outlook) - Possess excellent analytical and problem-solving skills - Have strong work ethic and attention to detail - Have experience working in a healthcare organization or technology company (preferred) and a passion for supporting innovation in healthcare Compensation Range: $20-$30 Compensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates’ unique contributions and support their professional growth. Enhancing Lives and Building Careers Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more? Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings. We strongly advocate that our associates receive all CDC recommended vaccinations in prevention of COVID-19. Visa Sponsorship is not offered for this position. At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings. Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce. From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans This is an official Veradigm Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site. Thank you for reviewing this Veradigm opportunity. Does this look like a great match for your skill set? If so, scroll on down and tell us more about yourself!

Expert Product Advisor - Payer Encounters Submission Job Summary Partners closely with highly complex and strategic payer/health plan customers to serve as a strategic subject matter expert (SME) for Encounters Submissions, driving product value realization, strengthening client partnerships, and advancing alignment with clients’ strategic goals. Works collaboratively with Client Success, Strategic Account Management, Product, Development and other cross-functional teams to identify opportunities to maximize product adoption, client satisfaction, and value delivery. Plays a key role in translating client needs—particularly around encounter submissions workflows, claims integration, risk adjustment, and CMS regulatory requirements—into actionable product insights. Supports retention and growth efforts by ensuring Veradigm solutions deliver measurable business outcomes across our client base. What You Will Contribute • Leads projects involving Strategic Account Managers, Client Success Managers, and product teams to drive product adoption, client satisfaction, and value delivery. • Serves as a trusted advisor and product SME to strategic clients, connecting solution capabilities—including encounters submission workflows—with client objectives, performance goals, and quality outcomes. • Analyzes client feedback, market trends, and product performance data to identify patterns, gaps, and opportunities for innovation or optimization. • Leads initiatives with Product Management and Development to guide product roadmap, usability improvements, and future enhancements based on real-world client needs. • Supports strategic client discussions, executive business reviews, and renewal planning by providing product expertise and thought leadership. • Tracks product utilization and performance metrics to proactively identify risks to adoption or satisfaction, leading internal teams to develop resolution and improvement plans. • Participates in release planning and reviews to ensure client impact and communication strategies are well understood and managed. • Develops and maintains clear, value-driven documentation and best practices to help internal teams articulate and deliver consistent messaging on solution capabilities and impact. • Acts as a liaison between client-facing teams and product stakeholders, ensuring client perspectives—especially those tied to encounter submissions—are incorporated into strategic planning and operational decisions. • Stays current on industry, regulatory, and technology trends impacting clients, including CMS guidelines and evolving encounter reporting requirements. The Ideal Candidate Will Have • Bachelor’s Degree or equivalent Technical/Business experience • 5-7 years' experience with encounter submissions and claims data required •Solid understanding of risk adjustment, and CMS regulatory guidelines • Deep understanding of payer solutions, client workflows, and healthcare market dynamics • Proven ability to translate technical product knowledge into strategic business value • Strong collaboration and communication skills with the ability to influence across functions • Experience engaging directly with enterprise clients and executive stakeholders • Strategic mindset with a focus on outcomes, retention, and continuous improvement Travel - Up to 10% travel may be required Compensation Range: $92,972-$129,231 Compensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates’ unique contributions and support their professional growth. Enhancing Lives and Building Careers Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more? Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings. We strongly advocate that our associates receive all CDC recommended vaccinations in prevention of COVID-19. Visa Sponsorship is not offered for this position. At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings. Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce. From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans This is an official Veradigm Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site. Thank you for reviewing this Veradigm opportunity. Does this look like a great match for your skill set? If so, scroll on down and tell us more about yourself!

Veradigm is here to transform health, insightfully. Veradigm delivers a unique combination of point-of-care clinical and financial solutions, a commitment to open interoperability, a large and diverse healthcare provider footprint, along with industry proven expert insights. We are dedicated to simplifying the complicated healthcare system with next-generation technology and solutions, transforming healthcare from the point-of-patient care to everyday life. For more information, please explore www.veradigm.com. Job Summary This role will support the sales and implementation solution design for the enterprise ePrescribe product. The candidate will advise the client on the best methods for integrating their solution with the Veradigm ePrescribe Product. The candidate will work directly with technical resources at the client to educate them about the API integration options, idealized flows, and customization options that are available to them. The candidate will document the client's desired solution and will provide that documentation to the Veradigm implementation team as part of the post-sales kick off. The candidate will participate in the implementation project as a consultant/advisor to ensure the original goals of the client's implementation is met when the client goes live. Key Responsibilities - Advises the technical resources at a client on the capabilities of the Veradigm ePrescribe product - Creates a documented solution for how the client intends to use the Veradigm ePrescribe product to hand off post sales to the Veradigm implementation team - Acts as an SME to support active implementation projects - Exchanges data and technical resolution with client systems level resources - Works on multiple client projects at a time - Establishes trusted relationships with the project team - Builds relationships across organizational functions (internal and external, as required by the project) at various levels including but not limited to decision makers Knowledge, Skills and Abilities - Understand API's and web application technologies and concepts - Strong communication skills both written and verbal - Skilled at data manipulation and conversions - Strong organization and time management skills - Great analytical and problem-solving skills with a high attention to detail - Ability to manage multiple projects and deadlines simultaneously - Must be self-motivated, creative, and efficient in proposing solutions to complex, time-critical problems - MS Office Suite skills are required (PowerPoint, Word, Excel, Teams) Benefits Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish. - Quarterly Company-Wide Recharge Days - Flexible Work Environment (Remote/Hybrid Options) - Peer-based incentive “Cheer” awards - Tuition Reimbursement Program To know more about the benefits and culture at Veradigm, please visit the links mentioned below: - https://veradigm.com/about-veradigm/careers/benefits/ https://veradigm.com/about-veradigm/careers/culture/ Compensation Range: $49,617-$65,744 Compensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates’ unique contributions and support their professional growth. Enhancing Lives and Building Careers Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more? Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings. We strongly advocate that our associates receive all CDC recommended vaccinations in prevention of COVID-19. Visa Sponsorship is not offered for this position. At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings. Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce. From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans This is an official Veradigm Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site. Thank you for reviewing this Veradigm opportunity. Does this look like a great match for your skill set? If so, scroll on down and tell us more about yourself!

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Expert Client Success Manager (CSM) serves as the voice of the client to Veradigm and the voice of Veradigm to the client. The Expert CSM seeks to ensure robust adoption of solutions, maximize expansion opportunities, and minimize client attrition to create a healthy, growing client base. To accomplish these goals, the Expert CSM partners with our clients and internal Veradigm stakeholders to ensure remarkable client experiences with our products and services through a combination of strategic roadmap planning and tactical execution of actions necessary to support operations. The Expert CSM is responsible for reviewing client financial and business objectives, creating actions to support them, and reporting progress on Key Performance Indicators. Tactically, these actions may include ongoing monthly operational reviews, creating and publishing reports, pursuing escalated support and services actions, providing assistance to resolve outstanding A/R issues, and supporting sales activities to further the expansion of the Veradigm solutions footprint. - Serves as the primary operational contact point with the client to ensure an extraordinary experience with Veradigm products and services - Leads complex collaborations of client and Veradigm (eg. AOE, TAM, Service PD/PM, Hosting PM, Managed Services, Support leads) teams to ensure alignment and agreement to goals and supporting action plans - Maintains internal client updates using Client Health Dashboards and/or required reporting mechanisms - Creates/maintains complex client facing executive dashboard for monthly operational review - Facilitates Strategic Roadmap Planning for complex current and future projects - aligning Veradigm solution releases with client strategic priorities - Ensures oversight, visibility, and tactical coordination of complex Veradigm Services Initiatives - Ensures client regulatory preparedness as it relates to Veradigm solutions - Delivers client communications on potential business-impacting items, including Industry/Veradigm news, release plans, planned outages, and Major Incidences - Identifies opportunities for and ensures execution of solution optimizations, workflow best practices, educational opportunities, etc. - Supports client participation in Voice of Customer processes such as KLAS and CSAT, including providing invitations, reviewing feedback, and creating/driving improvement action plans - Identifies and grows reference accounts, including sharing client success stories and outcomes improvements - Participates actively in client Quarterly Business Reviews (QBRs) - Provides advanced consultative insights into the client growth plan - Provides support to resolve complex financial or contractual disputes, including concessions, terminations, and unfunded project requests - Facilitates complex discussions on the resolution of non-disputed A/R issues where Veradigm finance is unable to make forward progress using normal processes - Drives client prioritization with escalated issues in support - Mentors/provides guidance to less experienced Client Success Managers Qualifications - Bachelor's Degree or equivalent Technical / Business experience Required - 7+ years relevant work experience; 2-3 years at the Senior level or equivalent experience Preferred - Experience with risk adjustment, CMS, and healthcare industry processes Requirements - Compensation Range: $92,972-$129,231 - Compensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget. Benefits - Comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance - Company paid life insurance and retirement savings Company Description At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

JD Compensation Range: $84,520-$117,483 Compensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates’ unique contributions and support their professional growth. Enhancing Lives and Building Careers Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more? Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings. We strongly advocate that our associates receive all CDC recommended vaccinations in prevention of COVID-19. Visa Sponsorship is not offered for this position. At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings. Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce. From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans This is an official Veradigm Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site. Thank you for reviewing this Veradigm opportunity. Does this look like a great match for your skill set? If so, scroll on down and tell us more about yourself!

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Veradigm is seeking a visionary and strategic Director, Data Partnerships to lead our efforts to establish and manage partnerships for our Claims, EHR and Registry data. This includes selling data to partners for their own use and potential aggregation and the development of derivative data as well as to marketplaces who would represent and resell our data. - Strategic Leadership - Lead a data partnership team with both established clients and seeking new partners. - Define and execute a partnership strategy that maximizes our revenue and profitability while expanding our RWD footprint. - Work with cross-functional teams developing and maintaining data, consulting teams utilizing our data and corporate functions protecting legal, privacy and compliance components. - Client Engagement & Growth - Develop your network of firms who utilize and potentially resell real world data and solutions. - Comfort calling at all levels of life sciences companies. - Performance & Analytics - Establish KPIs and reporting frameworks to measure sales and partner effectiveness. - Use data-driven insights to optimize performance and inform future strategy. - Compliance & Governance - Ensure all activities comply with HIPAA, FDA, and industry regulations. - Maintain high standards of data privacy and ethical marketing practices. Qualifications - Bachelor’s degree in Marketing, Business, Health Informatics, or related field (MBA or advanced degree preferred). - 10+ years of experience in real world data sales, healthcare marketing, or life sciences. - Proven leadership in building and scaling data products or platforms. - Deep understanding of healthcare provider workflows, EHR systems, and regulatory frameworks. - Strong analytical skills and experience with data performance metrics. - Excellent communication and client-facing skills. Requirements - Direct experience selling data into life sciences companies and third parties. - Familiarity with Veradigm’s ecosystem or similar health IT platforms. - Background in working with pharmaceutical brand teams. Benefits - Comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance. - Company paid life insurance and retirement savings.

Enterprise Account Manager – ePrescribe Veradigm About Veradigm Veradigm is a leading provider of data-driven healthcare technology and analytics solutions that improve clinical workflows, strengthen provider–payer connectivity, and advance patient outcomes. Our ePrescribe solution enables safe, compliant, and efficient medication management for providers, health systems, and EHR partners across the healthcare ecosystem. --- Position Overview The Enterprise Account Manager – ePrescribe is responsible for driving revenue growth, customer retention, and strategic expansion across Veradigm’s ePrescribe portfolio. This role manages key enterprise relationships while identifying and closing new business opportunities within provider organizations, EHR vendors and healthcare networks. The ideal candidate brings a strong blend of enterprise account management, SaaS sales expertise, and healthcare technology knowledge, with the ability to navigate complex organizations and influence executive stakeholders. --- What You’ll Do Drive Customer Success & Retention · Manage a portfolio of enterprise ePrescribe customers, serving as the primary strategic point of contact. · Lead executive business reviews, product roadmap discussions, and performance reporting to demonstrate value and strengthen alignment. · Partner cross-functionally with Implementation, Support, Compliance, and Product teams to ensure a seamless customer experience. · Proactively identify risks and develop account plans that drive long-term retention and satisfaction. Accelerate Revenue Growth · Develop and execute strategic account plans to achieve renewal, upsell, and cross-sell targets. · Identify and pursue net-new enterprise opportunities, leading discovery, solution presentations, proposals, and contract negotiations. · Maintain a strong and accurate opportunity pipeline within Salesforce, including forecasting and activity tracking. · Monitor market trends and competitive positioning to effectively articulate Veradigm’s differentiated value. Serve as a Product & Industry Expert · Develop deep expertise in ePrescribe and EHR integration workflows, pharmacy networks, regulatory requirements, and partner ecosystems. · Translate customer insights into actionable product feedback and enhancement recommendations. · Support training initiatives and drive adoption of advanced prescribing capabilities across enterprise clients. Collaborate Across the Organization · Partner with Marketing, Product, Client Success, and Leadership teams on go-to-market initiatives and strategic account planning. · Contribute to pricing strategy and enterprise growth initiatives. · Represent Veradigm at industry conferences, customer meetings, and strategic forums as a subject-matter expert. --- What You Bring Required Qualifications · 3–5 years of experience in enterprise account management, managing reseller channels, SaaS sales, or healthcare technology. · Working knowledge of ePrescribe and EHR workflows, pharmacy networks, and medication management solutions. · Demonstrated success managing enterprise accounts and consistently achieving revenue targets. · Strong negotiation, communication, and executive relationship-building skills. · Strong analytical and presentation skills with a strategic mindset. · Experience selling into EHR vendors, health systems or provider groups. · Proficiency with CRM platforms such as Salesforce. Preferred Qualifications · Experience with ePrescribe solutions and functionality such as EPCS, PDMP, prescribing networks such as Surescripts or Vela, or prescribing regulations. · Background in health IT, digital health, or clinical software solutions. · Ability to navigate complex enterprise buying cycles and influence senior decision-makers. --- Why Join Veradigm? At Veradigm, you’ll join a mission-driven organization focused on improving healthcare delivery through innovative technology. You’ll have the opportunity to work with enterprise healthcare leaders, contribute to meaningful clinical advancements, and play a direct role in shaping the future of medication management. Compensation Range: $57,728-$80,243 Compensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates’ unique contributions and support their professional growth. Enhancing Lives and Building Careers Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more? Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings. We strongly advocate that our associates receive all CDC recommended vaccinations in prevention of COVID-19. Visa Sponsorship is not offered for this position. At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings. Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce. From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans This is an official Veradigm Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site. Thank you for reviewing this Veradigm opportunity. Does this look like a great match for your skill set? If so, scroll on down and tell us more about yourself!