• Troubleshoot and resolve basic API issues utilizing company systems, tools and support processes with assistance and direct oversight from team members • Be accountable for customer requests; maintain ownership of requests and follow through consistently with resolution • Provide regular and frequent communication with customers; ensure customer is fully aware as to the status of the issue • Compose internal documentation that would fully reflect all activity related to resolution of API support request • Assist customers in troubleshooting problems, diagnosing issues with software installation and application, identifying root-cause and offering solutions • Interact with clients via our ticketing system, phone, video conference, email, or chat to ensure their issues are resolved in a timely manner, escalating issues as appropriate • Partner with internal technical teams (product management, engineering, dev ops, and cloud ops) to resolve problems with configuration/code, software bugs, performance, and system failures • Document the knowledge base of recurring issues • Take part in improving the documentation (after the customers' feedback) and/or fixing bugs (to expedite the resolution of customers' issues and to avoid waiting for too long that the Dev team provides a fix) • Participating in the after-hours on-call rotation

• Troubleshoot and resolve basic API issues utilizing company systems, tools and support processes with assistance and direct oversight from team members • Be accountable for customer requests; maintain ownership of requests and follow through consistently with resolution • Provide regular and frequent communication with customers; ensure customer is fully aware as to the status of the issue • Compose internal documentation that would fully reflect all activity related to resolution of API support request • Assist customers in troubleshooting problems, diagnosing issues with software installation and application, identifying root-cause and offering solutions • Interact with clients via our ticketing system, phone, video conference, email, or chat to ensure their issues are resolved in a timely manner, escalating issues as appropriate • Partner with internal technical teams (product management, engineering, dev ops, and cloud ops) to resolve problems with configuration/code, software bugs, performance, and system failures • Document the knowledge base of recurring issues • Take part in improving the documentation (after the customers' feedback) and/or fixing bugs (to expedite the resolution of customers' issues and to avoid waiting for too long that the Dev team provides a fix) • Participating in the after-hours on-call rotation

• The Web Analyst will play a crucial role in transforming web data into actionable insights that guide business decisions, improve user experience, and optimize online performance to advance the mission of clean transportation. • This position will be responsible for measuring and analyzing the performance of our website properties, serving as a key bridge between marketing, web, and program teams to demonstrate the impact of our digital initiatives. • A strong understanding of Google Analytics, Google Tag Manager, and data layer management are essential. • The Web Analyst will report to the Senior Website Manager and work closely with cross-functional teams to achieve organizational goals.

• Review construction contracts, subcontracts, scopes of work, and special conditions. • Identify and extract key contractual obligations including: Notice requirements and time bars, Variations and extension of time (EOT) provisions, Payment claim processes, certification workflows, retention/release conditions. • Accurately enter and validate extracted data in the Clawz platform. • Support compliance workflows (e.g., notices, checklists, deadlines). • Track critical contractual dates and triggers to support operational compliance. • Perform quality checks on contract data and outputs, ensuring consistency and accuracy. • Collaborate with internal teams to improve processes, templates, and workflows.