• Provides a high-quality and timely review of all products across the global research platform • Reviews all research intended for the public, including but not limited to notes, reports, marketing presentations, invitations, videos, and podcasts • Ensures timely release of all research • Validates that financial figures and estimates are applicable to the report • Liaises with research analysts over issues such as wording of content and regulatory concerns

• Develop customer insights that drive business decisions and strategy • Manage individual ad hoc research projects from initial planning through to execution and reporting • Deliver research results to internal stakeholders in a clear, compelling, and easy to understand manner • Attend intake meetings with internal stakeholders to understand stakeholder business objectives and research questions • Develop research briefs that outline research objectives and methodology and align with internal stakeholders • Develop online questionnaires for quant research or discussion guides for qual research • Pull, clean, and organize distribution lists for online surveys • Collaborate with programming team on programming of online surveys in Qualtrics • Analyze results of online surveys using Qualtrics, Excel, or R • Manage execution of qualitative research, including scheduling • Present findings of research to stakeholders

• Develop high impact improvement plans and manage reports that impact customer experience • Utilize forecasts to measure accuracy by interval, daily, monthly measures, and headcount expense • Partner effectively with cross-functional stakeholders to drive alignment and outcomes • Research and analyze diversified data to draw valid conclusions • Perform complex modeling to support forecasting, performance, and optimization

• Support compensation processes including job evaluations, offer development, market pricing, and compensation analysis • Coordinate and track Total Rewards projects, deliverables, timelines, meeting logistics, documentation, follow-ups, and communications • Provide administrative and operational support for the Total Rewards team including expense submissions, reporting, scheduling, SharePoint content management, and workflow tracking • Assist with the preparation of presentations, dashboards, and communications for HR and leadership • Research and compile market data insights to support competitive pay recommendations • Collaborate with HR and Talent Acquisition to answer questions, provide guidance on policy, and support consistent application of compensation practices • Support process improvements to streamline and enhance the employee and stakeholder experience